The Engerniear came in to My house with the full knowledge about my wine cooler after I left a note about the faults that where wrong with it and then he was in my house 30 seconds opened the fridge door and said we need a new compressor and the office will call me tomorrow with a quote for the part supplied by them and then charged me £95 for the visit. Next day I had to call the office as they never made contact and the person who answered my call was so rude he actually laughed when I told him about the situation that happened the day before with his engineer he thought it was funny a man spent 30 seconds in my house and only opened the wine cooler door and diagnosed that it needed a new compressor without even looking at the back the back wine cooler and left with £95 oc my hard earned money and to add insult to injury the customer help line told me a new compressor is £729 for the particular model and that includes free fitting that was included in my call out fee of £95 please these people are a joke and only out to get the call out fee I am asking you to try other companies I also managed to get the same compressor for £145 on line and it was the same make and model