Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.11

4.1 Rating 4,760 Reviews

78 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.1

Based on 4,760 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the repair done to our American Fridge Freezer, I would recommend this company.”

Helpful Report

Posted 1 year ago

“the performance was very good phoned wed, told fridge was dead ,phoned for replacement Sat and turned with replacement Monday did a very good job lining up door”

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Posted 1 year ago

“I found Glotech advert locally. Goltech reaction was prompt and effective. Once the date was agreed the engineer arrived on time and was efficient in fixing the problem having brought the anticipated replacement part with him. Well pleased. Price competitive.”

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Posted 1 year ago

“The communication from engineer to office and back to the customer was poor. The engineers are contractors and are working for more than one company and also their own work, my particular engineer was also part of the trust a trader network and was taking their callouts as well. Sadly, my experience was that the company was tethered in red tape and forms and processes and it did not leave the engineer with any flexibility to find a fix. He cam, reported a fault, or confirmed our fault. Then instructed the office to order the part. And then I then had to chase the office for one, what was needed, and the price, and then schedule in the engineer again. A local engineer would of gone and purchased the part if it was available and fitted it there and then, or if it wasn't stock ordered it and then scheduled to come back, it just seemed there was no interest other than schedulling a return. I understand the engineer is paid per visit even though, we as glotech customers pay one fixed fee that covers any amount of visits the engineer has to make. From what I was quoted for the first part, glotech build this in, as the cost of the parts are priced well above what they are to buy, which is no consolation after paying the fized fee as once you've paid it you are pretty much committed to staying with them and ordering the part. My broken appliance was a dishwasher, which had never been used from new (it was in a new build and that was 8 years ago) so it wasn't through use or wear and tear. After being told after fitting one part, that it needed another to get it working, I decided to take the loss of the fixed fee and ordered a new appliance from aO.com as it was cheaper than ordering just the second part that i was told was needed, and there was still then the doubt, would we need a third part? I also paid a local heating and plumbing company to fit and didn't call glotech out as it wasn't covered as they didn't supply the new appliance. (which was the glotech fee, so I'd of been better in hinsight to of just brought a new one) hindsight is a wonderful thing! I used glotech wanting a professional service and a quick guaranteed fix. I didn't expect them to be using contractors. I wish i'd of used a local plumbing and heating engineer, It would of been cheaper long term and they'd of been more efficient with the inconvenience and visits which cost time and money off work. I'll not be using glotech again and I wouldn't recommend them.”

Helpful Report

Posted 1 year ago

“Issue was not resolved.we were told by engineer that it can be repaired and he will submit a visit report to our landlord which is not received till dateHe said paid big amount for repair but nothing was done during visit.”

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Posted 1 year ago

“Great service. Alex and George were polite and helpful.”

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Posted 1 year ago

“Great service. Alex and George were polite and helpful.”

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Posted 1 year ago

“Changed my repair date, VAT isn't included in your call out fee FYI, But otherwise good, identified the problem and gave me a clear price to fix it, in my case it was cheaper to buy a new washer”

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Posted 1 year ago

“Excellent service - fast, efficient and friendly”

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Posted 1 year ago

“Prompt, friendly, and a job well done.”

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Posted 1 year ago

“Excellent service. Would highly recommend.”

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Posted 1 year ago

“I'm not recommended we wait 2 days for him and he didn't came just wasting time”

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Posted 1 year ago

“Andy was incredibly helpful and sorted some other issues we had about the fridge freezer too. Highly recommend D Wilcox”

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Posted 1 year ago

“Initial contact to book appointment was very efficient and helpful. Price offered was acceptable. Engineer came early, was clean, knowledeable and diagnosed fault quickly so have no hesitation in recommending this company if you have problems with your white goods”

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Posted 1 year ago

“Quick efficient”

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Posted 1 year ago

“Info regarding costs and visit by repairer both clear and accurate. Repairer rang to advise time of arrival and clearly was professional in carrying out the repair. Very satisfied.”

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Posted 1 year ago

“The work was carried out efficiently. The engineers were pleasant and polite. I would recommend the company for any future work.”

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Posted 1 year ago

“Excellent service turned up as expected and repaired machine on the day lovely man too”

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Posted 1 year ago

“My dishwasher had stopped heating up. Glotech answered the phone when we called to enquire. One price for call-outs and Labour, there are no surprises, you just then pay for any parts needed. The engineer turned up as planned, a friendly and helpful guy. Replaced the heating element there and then and also cleaned a blocked-up part he noticed. The charge for the part was very reasonable and cheaper than i had seen it online. Recommend and would definitely use again.”

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Posted 1 year ago

“Straight forward booking process. Excellent telephoning. Engineer spot on. Clearly highly competent and great demeanour- really comfortable to have this gentleman in our home.”

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Posted 1 year ago

Glotech Repairs is rated 4.1 based on 4,760 reviews