Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.11

4.1 Rating 4,760 Reviews

78 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.1

Based on 4,760 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have already sent an email to Lovegrove Engineering Ltd thanking them for cancelling the appointment as the cooling fan fault had rectified itself and an engineer was no longer required.”

Helpful Report

Posted 1 year ago

“booked online rang & confirmed no show so rang contractor who said didn’t cover area & had informed them of this when rang company back best they could do was 6 days later”

Helpful Report

Posted 1 year ago

“Failed to show up for a booking, with no contact. I had to contact GloTech at the end of the day. The call was cut off and when I tried to call back, the lines were closed. No-one bothered to call me back, I had to call the following day. Despite having diagnosed the issue and charged me for the parts before attending, I've had two engineers out to fix my fridge freezer with the wrong parts, and am now waiting on a third visit for the correct part to be fitted. I also had a dishwasher repair that wasn't tested at the time and required another engineer to return and fix it properly”

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Posted 1 year ago

“great service and superb engineer”

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Posted 1 year ago

“The first engineer spent only 15 minutes attending to my fridge/freezer and within a few hours I realised there was no improvement. Phoned again the next day but had to wait olmost a week for another engineer to come and was told it required to be replaced. Would not use this company again”

Helpful Report

Posted 1 year ago

“Left the property in working order and was very polite.”

Helpful Report

Posted 1 year ago

“Turned up and told us our freezer was unrepairable. Only here 10 minutes, 5 minutes of which was connecting the card reader to my Internet so I could pay you. Then to add insult to injury I received a bloody ridiculous email saying that you hoped my Fridgemaster was now working well. When I complained to the sender she simply said it was an automated email - as if that made it ok. I suggested she send my email to the IT team who created the automatic mail. I still think being charged the full amount when within 5 minutes the engineer knew there was nothing he could do, is unfair - although it is what you state at the start - nevertheless nobody is expecting to be told their 3 year old appliance can't be repaired. I am very disappointed all round and very annoyed at your follow up emails.”

Helpful Report

Posted 1 year ago

“The repair engineer was prompt, courteous and informative. He checked my appliance thoroughly and texted a colleague for confirmation of the diagnosis. Unfortunately my appliance would have been too costly to repair, which was no fault of the engineer (obviously!)”

Helpful Report

Posted 1 year ago

“Can’t fault the service from start to finish of my repair the engineer Carlos from lovegrove was polite and professional throughout would definitely recommend Glotech in the future”

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Posted 1 year ago

“Alex is a very friendly and polite engineer”

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Posted 1 year ago

“Alex is a very friendly and polite engineer”

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Posted 1 year ago

“Very pleased with the service. You should promote the fact that repairing white goods prevents them from going into landfill. I would definitely use your services again. The engineer was very helpful with a very good manner”

Helpful Report

Posted 1 year ago

“Very good booking and service. Helpful and knowledgeable engineer, and reasonable cost. Would recommend.”

Helpful Report

Posted 1 year ago

“The appointment was changed from the original online booking which was a surprise as it had already been confirmed. It was very easy to sort out over the phone however and was then booked for a convenient time. The repairer turned up on time and carried out a successful repair very quickly.”

Helpful Report

Posted 1 year ago

“Never arrived!”

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Posted 1 year ago

“What a bunch of professional "Rip Off" Cowboys !! The agent clearly was not interested in fixing anything he was in & out of the house in less than 10 mins(that's around £8.00 a minute charge!). He spent longer doing the bill than looking at the machine. They advertise one price then charge you much more - when challenged about the price and shown proof that a call-out charge should be X amount he said don't worry about it!! Just pay now and someone (my boss) will be in touch to refund any difference. 7 days later NOTHING!! How these can trade under Check a Trader is a farce -My advice is DON'T use these guys, find a company that's honest & will take time to either repair or help you find a solution. These guys just take your money & run!!! Be Warned.”

Helpful Report

Posted 1 year ago

“I was very pleased that I had chosen this Company to mend my washing machine! I phoned them at the end of the Friday 5th May. They said they would come as soon as possible on the Tuesday (Monday was a Bank Holiday) and they did! The repair was done efficiently and it was explained to me how I could avoid it happening and also mend it myself in future to save money!! They were very courteous, reasonably priced, and efficient. I will definitely use them again if I need a repair - they are in my address book now!”

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Posted 1 year ago

“Needed 2 visits to fix my oven, because of a spare part being required. Both engineers were very professional. Have used Glotech previously and would certainly do so again.”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“We were able to book a next-day visit, for our broken oven. The engineer was polite, on time and efficient. A great service, that I would happily recommend.”

Helpful Report

Posted 1 year ago

Glotech Repairs is rated 4.1 based on 4,760 reviews