Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.11

4.1 Rating 4,760 Reviews

78 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.1

Based on 4,760 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“..very efficient and knowledgeable engineer. Friendly and polite. Work carried out quickly and effectively.”

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Posted 1 year ago

“Chap who came I will give full marks for professionalism.”

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Posted 1 year ago

“Very efficient service.”

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Posted 1 year ago

“Engineer spent hours on the machine before he left he told me the machine is useable I’ve changed the brushes although the motor needs replacing, Next day I turned on a wash before I left out, & to know it had started leaking all over the kitchen floor, and the motor went with a burning smoke smell? If my daughter wasn’t home, my home would have been on fire! Not happy with glotech will ring to register a complaint”

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Posted 1 year ago

“Quite expensive service just to find out the appliance required part is no longer available. Call out fee included all repair labour that was not meeded”

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Posted 1 year ago

“I phoned the Dereham office on 13/5/23 explained the heating element in my fan oven had gone - job booked for 16/5/23. I offered the lady I spoke to the part number that their Essex office had used when they repaired my oven in 2021. But she said she would source that. They contacted me on 15/5/23 for payment I mentioned the heater element, they reacted as though I had never told them about it. Said they would have to order part and repair was moved to 18/5/23. On 16/5/23 I had a call from their head office to say their engineer was out of area on 18/5/23 and then on 2 weeks holiday. I asked them to contact Essex office who had repaired same problem back in 2021. They came back to me to say no-one was available so I cancelled repair. Why when they spoke to me on 15/5/23 did they move the repair to 18/5/23 knowing the engineer was out of area. I cannot believe that the lady in the Dereham office taking bookings for repairs would not know that the engineer was out of area and then on holiday.”

Helpful Report

Posted 1 year ago

“Made appointment online for washer repair. Engineer asked a few questions and diagnosed bearing had gone and advised £400+to repair… without any testing! Charged me £90 for 3 minute appointment. Told me the office would be able to get me a new machine…prices matched to any major retailer, and fitting and disposal would be half price as I’d paid for call out. Found the bosch machine I wanted from John Lewis £769… same machine £999 from glo tech. Lady advised they would reluctantly price match… called back to place order and surprise surprise it was the last machine and was now out of stock 5 minutes later…. Funny that!!”

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Posted 1 year ago

“Your engineer was fantastic. It's a pity your switchboard people aren't as good.”

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Posted 1 year ago

“Fixed Neff Oven, our requirement. The heater needed replacing and was identified and done. You responded quickly to the request for help and fitted us in within a couple of days. Sensible pricing for a professional Service. All very much appreciated. Chris Dunn.”

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Posted 1 year ago

“Your engineer turned up on time,well presented,polite and professional. I explained the problem.He identified the defect.Replaced the worn motor brushes.Tested the machine,left the site in a clean and tidy state.”

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Posted 1 year ago

“I took out a 'repair and protect' policy with them for an appliance for a year. I never received details of the policy, only a DD instructions. I chased them for it for a while, but then I forgot. They did the repair and started to draw the DD. I have 12 flats and something is always going on with them, but recently I suspected that the Glotech policy should have ended a while ago. In fact they drew the money for a further 10 months. No renewal notification, nothing. I just called them to ask for my money back. Talked to Amna who was singularly unhelpful. She said they sent me the policy... I never received it... And it's in their terms and conditions that they just keep drawing the money until I cancel it. What?!?! That's underhanded. Every other insurance policy asks you if you wish to renew after 12 months. They advertise it for 12 months!!! Not sure I would have spotted this little gem even if I did receive the T&Cs and they don't point this out verbally when you take the policy out. She was not willing to refund the overpayment, kept saying we emailed you the T&C's. Glotech just lost my custom forever. They are a rogue, money grabbing and underhanded company.”

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Posted 1 year ago

“Alexix very friendly and helpful”

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Posted 1 year ago

“We received a very good repair from your employee”

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Posted 1 year ago

“Promp, professional and very helpful. Would use this service again.”

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Posted 1 year ago

“The glotech engineer was very helpful and quickly diagnosed the fault on my washing machine definitely my go to company in the future”

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Posted 1 year ago

“Complete rip off”

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Posted 1 year ago

“Quick service the engineer was pleasant and very knowledgeable”

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Posted 1 year ago

“Perfect service. Friendly, very capable engineer arrived on time. Quickly diagnosed problem. Ordered replacement part there and then. Returned a couple of days later and completed the job. Appliance now fine.”

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Posted 1 year ago

“Friendly, fast, knowledgeable”

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Posted 1 year ago

“We been disappointed with the service , less than 2 minutes he charged us £89:94 & told us he is going to contact us for quotation for our washing machine’s Parts - which he never done also he never left his contact number so we can call him - just reason for that we end up buying new washing machine.. we were not happy for the service was provided after paying so much money for nothing ! He shouldn’t charge £89:94 when he never done the job .. I think he should. charge as calling not for providing service shouldn’t charge for it xx”

Helpful Report

Posted 1 year ago

Glotech Repairs is rated 4.1 based on 4,760 reviews