FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, 71 - 73 Fairfax RoadSwiss Cottage, London Borough of Camden
Rating: 4.87

4.9 Rating 1,639 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,639 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	100%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage,
71 - 73 Fairfax RoadSwiss Cottage
London Borough of Camden
NW6 4EE

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Anonymous

Ali Parisaei

Antonia Mortlock

177

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered from stock and delivered in 2 days, White glove service was excellent, took about 20 minutes and then a further 10 to explain everything, including a few details not so obvious such as the chance to replace individual segments of the sofa bed should you have a catastrophic accident with the red wine etc. Haven't really tried the sofa bed yet other than a cursory sample, will be back to review once fully tested.”

Helpful Report

Posted 3 years ago

“Arrived on time, Super courteous Quick fitting Repositioned in room Showed me how to use the folding mechanism and care for the bed”

Helpful Report

Posted 3 years ago

“The team was very polite, quick and cleaned everything before they left. The product itself is very comfy and looking great. Exactly what i needed!”

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Posted 3 years ago

“The experience from the moment we walked into the Chelsea store to receiving our new sofa has been great. Faultless delivery and swift installation by the team. We can’t wait to use our new paris sofa and enjoy it for years to come :)”

Helpful Report

Posted 3 years ago

“The delivery team were very friendly and helpful. They gave loads of good product info and they got on with the install while I was working. The product itself is very high quality and I'm so glad that my friends will have such a nice bed to sleep when they visit”

Helpful Report

Posted 3 years ago

“Good service and friendly delivery. Now we wait to see how the sofa performs...”

Helpful Report

Posted 3 years ago

“Ordering was easy online and delivery was scheduled on time although I had to delay by 3 weeks due to building works, that was no problem at all. Two lovely delivery drivers (Joe and Martin) arrived and nothing was too much trouble, they even moved a rather large mirror for me that I couldn't do alone. Getting it upstairs was no issue for them even with a tight corner. The setup was swift and they explained how to use it etc... The sofa bed is a wonderful cheery bright pink and looks fantastic, it is very comfortable to sit on and the mattress looks like a normal bed, I cannot comment on a good night's sleep as it hasn't been used as a bed yet!”

Helpful Report

Posted 3 years ago

“Lovely sofa bed and great installation.”

Helpful Report

Posted 3 years ago

“We've been considering buying a sofa-bed for a number of years, with one overriding stipulation that it needed to be suitable for everyday use. Each time I searched I came back to the same destination - Furl. Having already bought a storage bed, I was confident of the quality, but needed to see and try out the mattresses first-hand. In January, my son and I visited the Swiss Cottage showroom and realised that the 12cm mattress would work, which gave us more scope in choosing a design. The sales assistant, Ece, was extremely helpful and continued to be so by email with my many questions over several weeks. The cost is not inconsiderable, but I took the plunge and took delivery this morning. The two delivery guys were friendly, efficient, and explained the set-up clearly. They were extremely professional. As a result I cannot fault the Furl service.”

Helpful Report

Posted 3 years ago

“I was highly recommended to Furl, and I entirely agree. From the moment I contacted them they have been helpful, useful and professional, and have listened carefully to particular requirements. I have received entirely successful personal service, we are thrilled with the arrival of our bed ( quickly and efficiently put up) and look forward to using it - and its storage!”

Helpful Report

Posted 3 years ago

“Very good customer service, excellent product and a great installation team who were polite considerate and efficient. Happy Customer”

Helpful Report

Posted 3 years ago

“Very helpful sales, delivery team were very good.”

Helpful Report

Posted 3 years ago

“Great service from the very beginning. Sofa arrived on time, professionally assembled. Whole process from ordering till arrival was very simple and transparent.”

Helpful Report

Posted 3 years ago

“The sofa bed looks very good and is comfortable to sit on. Not yet used as a bed. The delivery men were friendly and efficient and gave a full explanation of how to use and look after the sofa. In all an excellent service.”

Helpful Report

Posted 3 years ago

“I had my Metro sofa bed with the chaise delivered this morning. The delivery drivers were just awesome. Despite a very tight corridor, every piece went smoothly to the room. I can't be more delightfull about the sofa bed. Great design, awesome bed, huge storage inside the chaise. Guys in the showroom were very passioned and knowledgable about the products what made all process very easy for me. Whole piece looks just stunning and it is everything I wanted. Definitely the best product on the market and I will recommend Furl to my friends!”

Helpful Report

Posted 3 years ago

“Amazing high quality product, friendly delivery. Impeccable installation!”

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Posted 3 years ago

“From the very first contact by telephone at 7:30 am until completion of the installation and instructions on how to use my emotions sofa bed, the two-man delivery/installation team were exemplary in every aspect. Polite, courteous, knowledgeable and very helpful, I highly commend them. And yes, the e-motion sofa bed is very very nice. Thank you”

Helpful Report

Posted 3 years ago

“The delivery team were excellent....I hope you do reward them for their service as they were extremely friendly, keen to demonstrate the sofa bed and were very pleasant to have in our home. They appeared proud of what they were delivering. Let's hope the settee impresses as much as your delivery guys, I'm sure it will!”

Helpful Report

Posted 3 years ago

“Just received my bed sofa from Furl and I am over the moon with it's look and comfort and the delivery men were first class and so efficient and also they kept me informed by phone and so polite they also delivered it on time”

Helpful Report

Posted 3 years ago

“A quick, efficient team who were very genial and thoughtful (they took their shoes off in the house). The bed and mattress were in situ within half an hour. The bed looks sturdy with a good quality mechanism. A highly satisfied customer.”

Helpful Report

Posted 3 years ago

FURL is rated 4.9 based on 1,639 reviews