FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, 71 - 73 Fairfax RoadSwiss Cottage, London Borough of Camden
Rating: 4.88

4.9 Rating 1,564 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,564 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage,
71 - 73 Fairfax RoadSwiss Cottage
London Borough of Camden
NW6 4EE

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FURL 5 star review on 2nd September 2025

Anonymous

Andrea, London

Suzan Salih-Rasool

165

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“OMG the best sofa bed i have ever laid on! The mattress is so comfortable! It is so easy to operate too - just a matter of pulling a cord and it neatly unfolds. No need to take cushions off - they stack neatly under the mattress. Genius!!!! Colour and style are just stunning too!”

Helpful Report

Posted 3 months ago

We love this, thank you! It’s brilliant to hear your sofa bed has wowed you — from the comfort of the mattress to the one-pull mechanism and neat cushion storage. And we’re so glad the colour and style look just as stunning in your home. Enjoy every moment with it!

Posted 2 months ago

“The delivery process was excellent - the team called in the morning and were extremely accommodating when I requested a later delivery slot which was hugely appreciated. They were friendly and efficient, and the bed looks great.”

Helpful Report

Posted 3 months ago

Thank you, Matthew. We’re so pleased our delivery team could adjust the timing for you and make everything run smoothly. It’s great to hear they were friendly and efficient — and that your new bed looks fantastic in place.

Posted 2 months ago

“As a Design and Build company it is very improtant for us to collaborate with companies that understand how to work with professionals in the Construction and Design industry. Furl from the start have been rgeat, from visiting the showroom with our client and designer to their team handling all the details, orders and delivery. Their delivery team were excellent, efficient, skilled and very careful of our Clay Plaster walls! All in all, anytime a client asks us to recommend a furniture supplier, Furl will be towards the top of that list!”

Helpful Report

Posted 3 months ago

Thank you for your feedback. We know how important it is for design and build professionals to work with suppliers who understand the process, so it’s a pleasure to hear our team delivered the level of care and detail you expect. From showroom collaboration with your client to careful installation on site, we’re committed to making your projects run smoothly. We greatly value your recommendation and look forward to supporting more of your future schemes.

Posted 2 months ago

“Excellent service from start to finish: from first visit in the showroom to delivery of our lovely new sofa bed. Helpful, friendly and knowledgable staff and a quality product. Its been a pleasure to buy from Furl.”

Helpful Report

Posted 3 months ago

Thank you, Tom. We’re so pleased your journey from showroom visit through to delivery has been such a positive one, and that you’re enjoying your new sofa bed back in Edinburgh. It’s wonderful to hear our team’s knowledge and friendliness made the process a pleasure — and we’re glad the trip to see us was worthwhile. We hope it brings you many comfortable nights ahead.

Posted 2 months ago

“This is our second Furl bed, the first being purchased over 11 years ago and still in perfect order! The delivery and installation team were exceptional. Polite, efficient and so helpful. They relocated our original bed to another bedroom ensuring all screws etc were tightened. This is a great service available on request. Worth every penny! Thanks Furl team.”

Helpful Report

Posted 3 months ago

Rebecca, it means so much to know your first bed from over 11 years ago is still in perfect order — and that you’ve now chosen us again for a second. We’ll pass on your kind words to the delivery and installation team — they’ll be so pleased their care and attention made the process seamless, including moving your original bed. We truly appreciate your loyalty and hope both beds bring you comfort for many more years.

Posted 2 months ago

“I have just had the Max storage double bed delivered and I am pleased beyond words. Furl was recommended to my by my bedroom designer Claudia Dorsch and I am so glad she did. As soon as I walked into Furl King’s Road and met Monika, I felt at ease and confident. Monika is professional and knowledgeable and will give her opinion when asked, which was very valuable. The bed choices are great but I knew I wanted maximum storage. No other bed o had seen combined that kind of storage with this quality. I chose to have the bed frame fabric removable, so I paid a little extra. I wanted to choose a different fabric that matched my curtains and Monika made some excellent suggestions that I chose from. Delivery was 8 weeks exactly as promised. The delivery team were brilliant, respected my home, worked very quickly and cleanly, finished in about an hour and took all the packaging. They were also very knowledgeable about the bed mechanism and care and gave me good information and advice. I spent more than I was going to originally on the bed but it’s worth every penny and it would be hard to buy from anywhere else. Icing on the cake!!! Made in the UK. Brilliant quality and service, thank you team Furl”

Helpful Report

Posted 3 months ago

“Thank you for this gorgeous sofa, which we had been eagerly awaiting, and thank you to Fabio, who assembled it with expert skill and provided detailed explanations.”

Helpful Report

Posted 3 months ago

Thank you so much for your kind words. We’re delighted to hear you’re enjoying your new sofa and that Fabio made the experience smooth and reassuring. We’ll be sure to pass your thanks on to him – he’ll be thrilled to know his care and attention made a difference. Wishing you many happy, comfortable moments with your new sofa.

Posted 3 months ago

“Great product, wonderful delivery team who explained the mechanics of the sofa”

Helpful Report

Posted 4 months ago

“From start to finish, my experience with Furl has been flawless. The delivery was smooth and right on time, and the bed itself is absolutely stunning – beautifully designed and clearly built to last. The quality is outstanding, both in the bed frame and the mattress. It’s incredibly comfortable and feels like true luxury. I honestly couldn’t wish for anything better. Highly recommend Furl for anyone looking for top-tier service and exceptional craftsmanship.”

Helpful Report

Posted 4 months ago

Thank you, Elodie, for such a wonderful review. We’re thrilled to hear how much you’re enjoying your new bed and that the whole experience felt seamless from start to finish. Your kind words about the craftsmanship and comfort mean a lot to the team who design, build and deliver each piece with care. The photo looks fantastic – wishing you many restful nights ahead in your new Furl bed.

Posted 3 months ago

“Every aspect was great. The sofa is just what we expected, the showroom and salespeople were terrific and the delivery and installation was expert. A wonderful experience all around.”

Helpful Report

Posted 4 months ago

“The guys were fantastic - insanely quick, very kind and helpful. 12/10. Also the customer service pre delivery - I emailed last week as our estimated delivery date passed and we hadn’t heard anything. Being called back vs an anonymous email within a day or two, and then immediately offered a fast delivery date just 3-4 days later, was perfect.”

Helpful Report

Posted 4 months ago

Thank you for sharing this feedback. We’re so pleased our team could get everything sorted quickly and that the delivery experience felt smooth and friendly on the day. It’s great to hear our customer service team were able to respond promptly and arrange a convenient date for you too. We’ll make sure your kind words are passed on – they’ll really appreciate it.

Posted 3 months ago

“Sofa is fantastic and so comfortable, really easy to turn into a bed in a single action. Really great delivery team. Made sure sofa was built properly, very friendly and helpful with advice on care and use. The whole buying experience had been excellent.”

Helpful Report

Posted 4 months ago

“We recently purchased a sofa bed from FURL and couldn’t be happier with the experience. The quality is outstanding—sturdy frame, nice upholstery, and a comfortable mattress that rivals a standalone bed. The unfolding mechanism is a highlight: it’s smooth, intuitive, and takes just seconds to convert from sofa to bed with a simple pull of the fabric strap. Delivery was equally impressive—arrived on time, with professional, friendly staff who set it up perfectly and removed all packaging. Highly recommend FURL for a top-notch sofa bed!”

Helpful Report

Posted 4 months ago

“From ordering with the very efficient & knowledgeable Edward in Chelsea to a speedy delivery with Phil & Fab (?), Furl have been great & the storage bed is excellent. Can't believe how much I can hide!”

Helpful Report

Posted 4 months ago

Thank you for sharing your experience. We’re thrilled Edward made the ordering process so smooth, and that Phil and Fabio delivered and set up your bed with care. It’s wonderful to hear you’re enjoying the storage – it’s always surprising just how much can be tucked away.

Posted 3 months ago

“The delivery team were polite and efficient. Thanks.”

Helpful Report

Posted 4 months ago

“Furl distinguish themselves by designing furniture for city dwellers with smalll rooms. The furniture is of high quality withn a good range of finishes. My order was completed within the expected period. Delivery and assembly were very well organised and quick.”

Helpful Report

Posted 4 months ago

“The installation of the Max Storage Bed was excellent. The installers were very nice and did a great job, explained everything very clearly. 10 out of 10.”

Helpful Report

Posted 4 months ago

Thank you, Jesus! Delighted to hear our team made the installation smooth and clear. We’ll pass your 10/10 on to them – they’ll be so pleased.

Posted 3 months ago

“My furniture was delivered and assembled today in a seamless highly professional manner. The guys were efficient, patient and really helpful. They arrived on time and I’m thrilled with my sofa bed and table. Thank you”

Helpful Report

Posted 4 months ago

Thank you for your 5* review! We're pleased to hear that your delivery and assembly went smoothly and that our team made such a positive impression. It's wonderful to know you're thrilled with your new sofa bed and coffee table, what a great combo.

Posted 4 months ago

“Excellent sofa. Just what I need. And expertly delivered by very friendly and helpful team”

Helpful Report

Posted 4 months ago

Thank you so much for your glowing review! We're thrilled to hear that you found the perfect sofa and that our delivery team made the experience enjoyable. Wishing you countless cozy moments on your new sofa!

Posted 4 months ago

“We are one of many "ultimate reviews" as this is now our THIRD storage bed from The Storage Bed Company in 2010 and its successor FURL in 2016 and now 2025. Very satisfied with existing beds and look forward to enjoying this third.”

Helpful Report

Posted 4 months ago

Hi Steve, Thank you so much — we’re genuinely honoured to be part of your home again (and again!). It means so much to us that this is your third bed over 15 years, and we’re thrilled you’ve stayed with us all this time. Fun fact: across your three beds, you now have 3.15 cubic metres of storage space — that’s the equivalent of a small garden shed, quietly tucked away under your mattresses! We hope this latest one brings just as much calm and satisfaction as the last two. Thank you for being such a valued part of our brand.

Posted 4 months ago

FURL is rated 4.9 based on 1,564 reviews