FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, 71 - 73 Fairfax RoadSwiss Cottage, London Borough of Camden
Rating: 4.88

4.9 Rating 1,617 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,617 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage,
71 - 73 Fairfax RoadSwiss Cottage
London Borough of Camden
NW6 4EE

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Anonymous

Ali Parisaei

Antonia Mortlock

177

Anonymous

Anonymous // 01/01/2019

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English

“Quick, pleasant, professional installation with clear walk through of operation and good communication. Love the look of the Tokyo in the green colour and the ease of being able to move it around with the built in system. Very happy.”

Helpful Report

Posted 2 months ago

The green on your Tokyo sofa bed is such a great choice, Karen — one of those colours that looks bold in a swatch and just perfect in a room. Really glad the installation went smoothly and that you're enjoying the built-in castors. That's one of those details that sounds small until you live with it. Enjoy!

Posted 2 months ago

“Beautiful sofabed that is a comfortable as our own bed. The whole process from ordering to installation was excellent and extremely professional with updates throughout. The delivery guys were quick, tidy and took time to demonstrate the bed- very polite.”

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Posted 2 months ago

Comfortable as your own bed is honestly the best thing anyone can say about a sofa bed — that's exactly what our handcrafted frames and deeper mattresses are designed to deliver. Sounds like the team did a great job with the installation and handover too. Really glad you're happy with it. Enjoy!

Posted 2 months ago

“Fantastic product and company. I am delighted with our new sofa bed. It is stylish, in its custom fabric which matches our pre-existing furniture. The sofa is super comfortable, but the bed part is also super comfortable. The mechanism is easy to use to bring out and put away the bed. The assembly was super quick and efficient and the team were extremely helpful and informative about care of the sofa and aftersales assistance available if needed. The initial showroom team were helpful with a can do attitude. Communication from order to delivery has been smooth and efficient. Highly recommend Furl in every way. Thank you.”

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Posted 2 months ago

Dear Antonia, What a thorough and generous review — thank you. It's rare to get feedback that covers every stage of the journey, and genuinely useful to hear that it all held up. The showroom team, the custom fabric process, delivery, installation, the mechanism — each of those is a separate thing we've worked hard to get right. Hearing that they all landed well in one experience means a great deal. "Highly recommend Furl in every way" is exactly the kind of thing that makes all of that effort worthwhile. David Norman Founder, Furl

Posted 2 months ago

“I ordered a sofa bed in January which was delivered in April with a piece of the mechanism missing-meaning that it was unusable as a bed plus it was dangerous to sit on as the cushions slid forward meaning that one could slide off it. It took the company 8 days to replace the mechanism. The owner of the company Mr Norman called to apologise after 9 days which in my opinion was too little too late. I would certainly not buy anything from Furl again. Having said that their delivery people were amazing, considerate, careful and very courteous.”

Helpful Report

Posted 2 months ago

Dear Nadia, Thank you for your feedback. A little context for anyone reading: The sofa was fully usable as both a sofa and a bed throughout. The missing component was a bar that the seat cushions attach to and which holds them in position — a supplier fault we hadn't encountered before, and one we've since raised with them. Our delivery team, head of delivery and customer care manager all apologised on the day, and a replacement mechanism was fitted within a week, as quickly as we could get one to you. You had asked for financial compensation, and when we felt a sincere apology and prompt resolution was the right response, I understand that was disappointing for you. I called personally after the issue was resolved to check you were happy, and I'm sorry that call didn't land the way either of us might have hoped. Thank you for the kind words about our delivery team — they'll be passed on. David Norman Founder, Furl

Posted 2 months ago

“Fantastic sofabed, so comfortable as a sofa and as a bed. Extremely impressed with the service from placing the order to delivery and installation. A great product and a great company!”

Helpful Report

Posted 2 months ago

Dear Sandra, Thank you so much — this is exactly what we set out to achieve with every Cambio. The fact that it works as beautifully as a sofa as it does a bed is everything to us — so many sofa beds compromise one for the other, and we've spent years making sure ours doesn't. I'm especially glad the custom fabric matched your existing furniture well. That level of personalisation matters, and it's one of the things that makes each Furl genuinely one of a kind. Warm thanks for the recommendation. David Norman Founder, Furl

Posted 2 months ago

“Excellent. Delivery team were polite efficient and took the time to explain operation and what to expect.”

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Posted 3 months ago

Thank you — smooth and easy is exactly what we aim for, from the moment you order to the moment the sofa is set up in your home. Really glad to hear it all went that way. David Norman Founder, Furl

Posted 2 months ago

“Absolutely love my new storage bed! The delivery team were fantastic, thank you so much to all of you at Furl and a special thank you to MJ at the Swiss Cottage store. I have also ordered the replacement mattress for my Furl sofabed, which is the nearest you can get to a real comfortable bed. Highly recommended 👍”

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Posted 3 months ago

“The whole process was very smooth and delivery and setup of the sofa was great and easy.”

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Posted 3 months ago

“Furl were exceptional from start to finish – from my first visit to the showroom through to installation. I was initially drawn in by the design (the Illusion bed is absolutely stunning), but seeing it in person and experiencing the quality firsthand made the decision easy. Communication throughout the production process was excellent. I always knew what stage my order was at, when to expect delivery, and how to prepare – which made the entire experience feel smooth and considered. Delivery was right on time, with great communication on the day. The installation team worked efficiently and left my home spotless – ready for me to enjoy the bed (and, of course, a well-earned power nap). The attention to detail is truly outstanding. From the beautifully crafted walnut legs to the subtle Furl logo inside the bed (such a thoughtful touch!), everything feels premium and well designed. I’m already planning to order a sofa and can’t wait to do so. I would highly recommend Furl to anyone – this is easily one of the highest-quality products I’ve come across. A special thank you to Lyubo for a fantastic installation experience – his care and attention to detail really stood out – and to MJ for guiding me through all the options in the showroom. Best of luck to the team at Furl – you’re doing something truly special.”

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Posted 3 months ago

Dear Veronika, Thank you for such a beautifully written review. A special mention to Lyubo and MJ — I'll make sure they both see this. The walnut legs, the Furl logo inside the bed — those details matter to us enormously, and it means a great deal that they came through for you. "You're doing something truly special" — we'll hold onto that one. David Norman Founder, Furl

Posted 2 months ago

“The replacement of the pistons which needed replacement in our Furl storage bed was done very quickly and efficiently. The installers notified us they were on their way and arrived on time and were very courteous and knowledgeable. Job done. Thank you so much.”

Helpful Report

Posted 3 months ago

Dear Katherine, Thank you for taking the time to leave this — and really glad the piston replacement was handled so smoothly. This is actually one of the things we feel most strongly about at Furl: that a bed should be built to last, and that when individual components need attention, they can be repaired or replaced rather than the whole piece being discarded. It's a different philosophy to most furniture, and it's what we think truly sustainable design looks like. The team take real pride in the aftercare side of things — it's good to hear it came through. David Norman Founder, Furl

Posted 2 months ago

“Delivery team were awesome and I really appreciated the full demonstration and safety tips!!!!”

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Posted 3 months ago

“Great signed and excellent end to end customer service, the delivery guys were on time very helpful and tidy and did a great job of installing the bed upstairs with zero fuss - I would 100% recommend”

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Posted 3 months ago

“Wonderfully patient in assisting with choosing our beds and The installation was super efficient and fast.”

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Posted 3 months ago

“Second time ordering from Furl. Our sofa bed is still going strong after 8 years, plenty of use and two house moves. Ordering the Max bed was straightforward, plenty of options in upholstery material and wood finishes. We were kept abreast of progress in manufacturing the bed and the delivery date was in line with the original estimate. On the day of delivery we received a text giving a delivery window and a phone call 20 minutes before arrival. The installers were excellent. Arrived in Furl branded van, unloaded and carried the components to our flat very carefully. The build was completed quickly and all packaging was removed. They took some time to explain the various features before leaving. 5* service and the bed looks great.”

Helpful Report

Posted 4 months ago

Dear Christopher, Eight years, two house moves, and still going strong — and now a second order. That's the best possible thing I could read this morning. Thank you for coming back to us, and for the detail in this review. The delivery team arriving in a Furl van, explaining the features before they left — that's how we want every installation to feel. Really glad it all went that way again. David Norman Founder, Furl

Posted 2 months ago

“We are extremely happy with our bed settee. It really is quality and will definitely recommend to family and friends. The delivery was brilliant. No fuss and no hassle. It was delivered in pieces so no hassle getting it to where it had to go. The delivery men were polite and proffesional. They put our bed settee together in minutes taking very good care. When completed, they explained to us how to use and take care of this item, also explaining that all parts of this piece of furniture can be replaced in future. Well done Furl”

Helpful Report

Posted 4 months ago

Dear Joy, "No fuss and no hassle" — that's exactly what we aim for, particularly on delivery day. The fact that the team took time to explain how to use and care for it, and that all parts are replaceable, is something we genuinely believe in. A Furl should last a very long time, and it's designed to. Really pleased you're both happy with it. David Norman Founder, Furl

Posted 2 months ago

“I must have bought 10+ items from furl now and every time they are of excellent quality and the delivery team are friendly and efficient. Many thanks!”

Helpful Report

Posted 4 months ago

Hi Hugo, Thank you — that really means a lot. When we counted it’s actually 12!, which we’re hugely grateful for. I’ll make sure the delivery team see this too. Thanks again, David

Posted 4 months ago

“Our second FURL bed, demoting our original Double Max Storage Bed to the guest room and getting a King Size Max Storage Bed for the new Master Bedroom. Excellent service throughout, including delivery and installation. We visited the Smeaton Brothers mattress showroom because we live too far away from the FURL showrooms now, and chose to go with two singles zipped together, as we wanted different levels of firmness. The new bed got our dogs’ paw prints of approval, before we get to sleep in/on it! (Attempted but failed to attach photo)”

Helpful Report

Posted 4 months ago

Hi Jac, Thanks so much for coming back to us — and for trusting us with the master bedroom this time. I love that the original Max has earned its place in the guest room. Great to hear the visit to Smeaton Brothers ( our mattresss makers) was helpful, and that the zip-and-link setup let you each get the firmness you wanted — it’s exactly what that option is there for. And approval from the dogs is always the highest standard. Thanks again, David

Posted 4 months ago

“Amazing service. Love Furl, this is my fourth purchase as have three ottoman beds which are amazing. Thank you, highly recommend.”

Helpful Report

Posted 4 months ago

Four purchases. Three ottoman beds. That says more than any review could. Thank you — genuinely. Customers who keep coming back are the reason we keep pushing to get better. David Norman Founder, Furl

Posted 2 months ago

“Parts missing from order with no communication to prior to delivery and squeaky when leaning on it - no idea how their quality control lets this past Not sure I am feeling any value from a 4.5k purchase - and this is the day of delivery.”

Helpful Report

Posted 4 months ago

I’m really sorry this was your experience — it’s not the standard we expect, especially on delivery day. Missing parts should have been flagged and communicated in advance, and the squeaking you’re describing isn’t acceptable. We’ll get this resolved quickly and properly. I know we're in conact, and we'll arrange for the missing parts to be delivered and the issue inspected and fixed as a priority. I want you to feel the value and quality you expected from the outset. — David, Managing Director

Posted 4 months ago

“I am more than impressed with the whole experience. The service and communication with Monika at the store, the punctuality with the timing and delivery of our new bed, the customer service and professionalism of the team who delivered the bed, and the bed itself, which I have found just perfect, I love it. I could not recommend Furl more. I had wanted a Furl bed for a couple of years and I am glad that we finally made the decision and investment.”

Helpful Report

Posted 5 months ago

We’re really pleased the service, delivery and the bed itself all came together as they should. It’s great to hear that Monika’s support in the showroom made the process feel clear and reassuring, that delivery was punctual, and that the team’s professionalism stood out on the day. Most importantly, we’re delighted to know the bed feels just right and that you truly love it. Knowing this was something you’d been considering for some time makes your recommendation especially meaningful. Thank you for choosing Furl.

Posted 5 months ago

FURL is rated 4.9 based on 1,617 reviews