FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, 71 - 73 Fairfax RoadSwiss Cottage, London Borough of Camden
Rating: 4.88

4.9 Rating 1,592 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,592 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage,
71 - 73 Fairfax RoadSwiss Cottage
London Borough of Camden
NW6 4EE

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Anna Aio

FURL 5 star review on 18th November 2025

Stephen Ashby

FURL 5 star review on 2nd September 2025

Anonymous

Andrea, London

170

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I’m delighted with my new bed. It looks stylish and is very comfortable! Ordering and delivery process was very efficient and the delivery and installation was great. Particularly helpful that the delivery team called the day before and the morning of delivery so I knew exactly when they would arrive.”

Helpful Report

Posted 2 months ago

All the way up in Sheffield — it’s lovely to hear the bed has landed so well. Stylish and comfortable is exactly the balance we aim for. We’re glad the ordering and delivery felt efficient, and that the calls ahead of delivery were helpful. Knowing exactly when to expect the team makes all the difference, and we’re pleased the installation went smoothly. Thank you for choosing Furl, and for sharing your experience. We hope you enjoy many comfortable nights ahead.

Posted 2 months ago

“Delivered and assembled. Very good quality”

Helpful Report

Posted 3 months ago

“The installation process was seamless and adapted perfectly to my changing circumstances. The installer demonstrated exceptional professionalism and consideration. Thank you, Furl.”

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Posted 3 months ago

Knowing the installation could adapt smoothly to your changing circumstances means a great deal to us. We’ll be sure to pass on your kind words to the installer — professionalism and consideration are exactly what we expect at that stage of the journey. Thank you for taking the time to share this, and for choosing Furl.

Posted 2 months ago

“Great company my buyer pulled out so had already paid for this sofa. They kept it for me safe and delivered it. Great guys that fitted it polite and helpful. I recommend them.”

Helpful Report

Posted 3 months ago

Situations like that can be stressful, so we’re really pleased we could make things easier for you. Holding the sofa safely and arranging delivery when the time was right is all part of the service, and it’s great to hear the fitting team were polite and helpful throughout. Thank you for the recommendation and for trusting us — we’re glad everything worked out in the end.

Posted 2 months ago

“Amazing bed. Very well designed, with a lot of storage space.”

Helpful Report

Posted 3 months ago

“The delivery team were wonderful. They had to carry the sofa bed up 39 steps to our flat and they did so with great humour, strength and grace. They assembled it quickly, walked us through its use and took away all of the packaging. Thank you.”

Helpful Report

Posted 3 months ago

Carrying a sofa bed up 39 steps is no small task, so it’s fantastic to hear it was handled with such good humour and care. We’re really pleased the team assembled everything efficiently, talked you through how it works, and left things tidy by taking all the packaging away — that final detail matters. Thank you for sharing your experience, and for choosing Furl.

Posted 2 months ago

“Furl should rename there product BedSofa! Sure not as catchy as the traditional naming convention but if you are in need of a transforming bedsofa, sofabed then look no further. It it a comfy sofa? Yes; is it stylish? Yes; can you easily fold it out to a delightfully comfy bed? Yes!!! On top of thi sthe customer service and staff have been amazing! Shout out to MJ and David, really grateful for your help!”

Helpful Report

Posted 3 months ago

“BedSofa” did make us smile — you’ve summed up the idea rather well. We’re delighted to hear it’s ticking every box for you: comfortable as a sofa, stylish in the room, and genuinely easy to turn into a proper, comfortable bed. That balance is exactly what we set out to achieve. It’s also wonderful to hear such kind words about the service, and we’ll be sure to pass your thanks on to MJ. Thank you for the recommendation and for choosing Furl.

Posted 2 months ago

“I liked the online order process and the amount of customisation I was able to do when selecting my bed. The photo preview re-renders each time you customise something so you can see how the product is going to look like”

Helpful Report

Posted 3 months ago

Being able to visualise your choices as you customise the bed is something we’ve put a lot of care into, so it’s great to hear the online ordering experience worked well for you. The live image preview is there to make decisions feel confident rather than guesswork, and we’re pleased it helped you see exactly how your bed would look as you refined the details. Thank you for sharing your experience, and for choosing Furl.

Posted 2 months ago

“Outstanding customer service from start to finish. This is an amazing company. From Monika’s patient help choosing the sofa bed and covering material in the showroom, to regular communication to let me know how the order was coming along, to delivery today exactly when said, and very professionally and efficiently put together in situ, everything has run so smoothly.”

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Posted 3 months ago

“Amazing sofa, so comfy and stylish! Delivery team was extremely professional, communication and installation were on time and spotless.”

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Posted 4 months ago

“The delivery of my sofa bed was brilliant. The sofa was assembled in my living room, which was brilliant as there were tight corners to get it through. It took minutes to assemble. So we'll designed. Then I was talked through all I needed to know how my sofa bed operated.”

Helpful Report

Posted 4 months ago

It was a pleasure meeting you in the showroom and helping you choose such a wonderfully flamboyant fabric — it sounds like it’s made quite a statement. We’re really pleased the delivery went so smoothly, especially with tight corners to navigate. Assembling the sofa bed directly in the room and having it ready in minutes is exactly how it’s meant to work. Talking you through how everything operates is an important final step, so it’s great to hear that was clear and helpful. Thank you for choosing Furl and for sharing your experience.

Posted 2 months ago

“Sofa arrived on the date promised. So far so good but too early to give 5*! Delivery team were quick to do their job, friendly and efficient and explained things clearly. They did leave a bit of mud behind; perhaps issuing them with blue overshoes would be a good idea :)”

Helpful Report

Posted 4 months ago

“My delivery driver was great! I've just renovated my place and he was so careful when moving/carrying the furniture up my narrow stairs. Everything went really smoothly and efficiently. No complains from me!”

Helpful Report

Posted 4 months ago

“More than happy with our Max bed and Tokyo sofa bed! Excellent and professional service while viewing and choosing our furniture, fast delivery and assembly in no time by the delivery team, friendly and efficient. The team arrived on time and worked their magic putting everything together before we knew it! Couldn't be happier with our purchase and experience!!!”

Helpful Report

Posted 4 months ago

“Thank you for the excellent delivery and assembly of my lovely Furl sofa bed by Fabio and Mitch! Appreciate greatly their punctuality, care and speed, as well as their helpful attitude and attention to detail. They observed my uneven floor then proactively proceeded to level the sofa. Fabio also gave a very useful tutorial on how to use and care for the sofa bed, which looks amazing in its space.”

Helpful Report

Posted 4 months ago

“So pleased with my new Furl sofabed. Looks great and feels great. Delivery was excellently managed and completed, thank you.”

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Posted 4 months ago

“The team at Furl was top notch. From the sales process to the periodic notes from the founder during the build process, to the fast and effective delivery, this place is top notch!”

Helpful Report

Posted 4 months ago

“We took a very long time to decide on a Furl bed and even ordered multiple material samples from them at different points in time. I thought Furl would have lost hope in us but they're level of support and care never dimmed and we finally bought a bed from them and we couldn't be happier. The service was excellend, the quality of the bed is great and the storage element suits our needs perfectly. I still feel it is a tad overpriced but I cannot find an alternative that comes close. We ended up going for a bed that was not on the website (a bed that had less storage but was not as tall as their typical storage beds), so I would encourage anyone who is interested to just get in touch with a Furl human and see if they have something that could cover your needs.”

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Posted 5 months ago

“Great service as usual. From initial sale to delivery.”

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Posted 5 months ago

“I placed an order with Furl and paid an extra £100 for express delivery, so I could receive my order by 20 October instead of November. After payment, I received confirmation of both the order and the delivery upgrade. About a week before the scheduled delivery, I started calling Furl to confirm the delivery details — but no one answered the phone for four days. I also sent them an email asking for an update on my order status, but never received a reply. Eventually, I tried contacting them via the chat on their website — again, no response. Then I opened the chat from another laptop and, just to test, asked a question about a different product. This time they replied immediately. Once I mentioned my existing order, they told me to wait half a day as someone would “definitely get back to me.” Of course, by the end of the business day, no one did. I called again several times, and on the third attempt a woman finally answered. She said there were some “issues with parts” and that the delivery would be delayed by another 4–5 weeks. I asked to cancel my order since I no longer wanted to deal with such an unreliable company. She said her manager would call me the next day, but I politely refused and asked her to just cancel the order. She still insisted on the call. So not only did they fail to inform me about the delay — even though I paid extra for express delivery, clearly indicating the delivery date was important to me — but they also completely ignored my messages and calls. The fact that they responded instantly when I asked about another product in a different chat clearly shows they were choosing to ignore existing customers. And only when I decided to cancel the order did they suddenly become eager to contact me. I wonder what their managers were doing during the previous four days when no one was answering emails or picking up the phone.”

Helpful Report

Posted 5 months ago

It always saddens me to receive comments like this — as a team we work so very hard to exceed expectations, so feedback like this understandably hurts. I am very sorry for the frustration we are causing you right now. Your product will be ready within the stated delivery time frame you paid for, and the remaining part of your order will follow as soon as it’s available. We could have communicated better, and I take full responsibility for that. I’ll be reviewing every part of this process to ensure it’s avoided in future. We’ve tried to reach you by phone and have left messages — please do call us back when convenient so we can get this resolved quickly and ensure everything is delivered as expected. David Norman DIrector @ Furl

Posted 5 months ago

FURL is rated 4.9 based on 1,592 reviews