FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, 71 - 73 Fairfax RoadSwiss Cottage, London Borough of Camden
Rating: 4.88

4.9 Rating 1,512 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,512 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage,
71 - 73 Fairfax RoadSwiss Cottage
London Borough of Camden
NW6 4EE

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Lynn Saad

Victoria Timms

155

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really love our Tokyo sofa bed - my daughter tried the mattress in the Swiss Cottage showroom and declared it was just like a real bed. The showroom staff were very helpful and demonstrated the sofa beds and also answered our numerous questions. The delivery team were excellent - managing to get the sofa into quite a tight space - they assembled the sofa bed and then gavve us a demonstation of how it worked. Thank you”

Helpful Report

Posted 2 months ago

“Very impressive service, from the showroom to the delivery. Everything was considered and efficient. The quality of the product is excellent as well. Highly recommend!”

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Posted 2 months ago

“Fabian and the other guy were fantastic. They were efficient, friendly and fitted the bed well. They even showed us how to operate the bed.”

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Posted 2 months ago

“Love Furl. Delivery driver was great and really informed about the sofa. Great representative for the company. He was on time and kept me posted of his arrival details.”

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Posted 2 months ago

“I was kept informed of progress on my order and the delivery/installation team were absolutely superb, they explained everything in clear, simple terms and I am delighted with my Class Chair sofa bed. Thank you all at FURL !”

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Posted 2 months ago

“Delivery was on time, efficiently assembled by friendly and informative operatives. Helpful assistance with colour choices from the showroom. .”

Helpful Report

Posted 2 months ago

“The Swan sofa bed looks extremely smart, and my client is delighted. Moreover, the delivery team, in particula, Lyubo went out of their way to accommodate my clients needs and deliver with efficiency and care.”

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Posted 2 months ago

“Great service and a great product”

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Posted 2 months ago

“Fabio and Phil were fantastic! Gave clear updates on arrival time - texting and calling! They were really efficient, professional and friendly. They explained everything we need to know regarding the bed (how it functions and how to look after it) and they put the bed together in no time! They also explained that if we were to move in the future, they could come and take the bed apart for us (understandably for a fee) but just to contact Furl. Really nice genuine men- very good at both the skilful side and personable side of their job! Please reiterate my thanks to them!”

Helpful Report

Posted 2 months ago

“The bed is really comfortable and the storage space is amazing. I highly recommend Furl. The delivery and assembly was highly professional. A great team both in the shop in Swiss Cottage and on the road.”

Helpful Report

Posted 2 months ago

“The delivery team were fantastic. They called ahead to let me know when they would arrive and were right on time. They assembled the sofa bed quickly and showed me how to use it. Truly wonderful people – kind, professional, and efficient. I'm extremely satisfied with Furl’s service from start to finish.”

Helpful Report

Posted 2 months ago

“Furl’s customer service has been deeply disappointing, with a complete lack of accountability for faulty assembly. Despite multiple emails, they continue to deflect responsibility rather than provide a practical solution. The issue stems from their own installers, who failed to properly secure key bolts during the original assembly. Yet, instead of acknowledging this, Furl has repeatedly suggested that our movers were at fault, despite clear evidence to the contrary. Their responses have been slow and unhelpful, leaving us waiting for weeks with no resolution. Even after promising to provide further information, they have failed to follow through in a timely manner. A company that prides itself on quality should stand by its work, yet Furl has shown little regard for post-purchase support. We cannot recommend them based on this experience and would urge others to be cautious before purchasing.”

Helpful Report

Posted 2 months ago

Hello Amiel, We installed your bed over 6 years ago, and we understand that you recently moved, and upon re-installation of your bed, have discovered some screws/bolts that need replacing. We will be pleased to replace these screws and have made contact with you to try and resolve this. Apologies for our slow response and attention to this.

Posted 2 months ago

“The delivery was excellent and very professional”

Helpful Report

Posted 2 months ago

“There was some miscommunication with the sales team regarding the delivery date, but we resolved it professionally. It is clear that they delivered the product in a professional manner. I truly appreciate the delivery team—they were attentive, knowledgeable, and provided excellent service. They took the time to ensure I understood how to operate the mechanism and maximize its usage. They definitely deserve more than just one 'LIKE'!”

Helpful Report

Posted 2 months ago

“I bought an oak, extra deep storage bed. They’re expensive, but you get what you pay for, and this is probably the best storage bed I’ve found. It’s well designed, well made and facilitates the storage of a lot of stuff. My communications with Furl were characterised by knowledgeable and helpful staff and the installation team were efficient and friendly. I’d heartily recommend this company if you’re looking for a quality storage bed.”

Helpful Report

Posted 2 months ago

“Very helpful staff in Swiss cottage, had fabric that was very close to our existing sofa so when our new sofabed arrived it matched very well. High quality finish and excellent delivery service. Thank you!”

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Posted 2 months ago

“I am absolutely delighted with my new sofa. Love the colour, style and sturdiness. It was delivered within the time frame given when I ordered it. The delivery and installation were quick. Lovely staff.”

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Posted 3 months ago

“Brilliant service - from our visit to the shop, communications through the ordering process and arranging delivery. Delivery and assembly faultless. A really fab looking and comfortable sofa and bed in one. Thank you.”

Helpful Report

Posted 3 months ago

“It’s a big decision to spend nearly £4000 on a bed but it came today and I’m over the moon with it and think it’s worth every penny. It’s their biggest storage bed and the storage space was one of the key things for me having moved to a small flat where storage is at a premium, and it’s so much bigger than any other storage bed I’ve had. Also part of why it cost a lot was the electric motor for raising and lowering it which for me will be well worth it as getting older I have been struggling with manually lifting my old storage bed. My husband is delighted with the high padded headboard as he reads a lot in bed. It’s very stylish and modern looking ( not like the old fashioned padded headboards with buttons)Watching the bed being put together you can see how all the materials and workmanship are first class. The indigo colour of the fabric goes perfectly in the room. The customer service has been excellent from beginning to end. Phones are always answered. I live too far away to go to a showroom so Monika organised a Zoom tour of the bed I wanted in the showroom. She always answered Email questions promptly, and I had a lot as I was nervous buying a bed I hadn’t seen. Booking delivery was straightforward and accommodating to a date that worked for me. It takes a long time from order to delivery because each bed is individually made but the wait has been worth it. Lyubo Delivered and assembled it and he was great. In touch on the journey so I knew exactly when he would arrive, efficient in assembling the bed and clear in his explanation of how it all worked. He also helped me put the mattress on , which I had bought locally, and took all the rubbish away. It’s always a bit of a risk using a company you don’t know and have just found on google but I would without hesitation use them again and recommend to anyone wanting a top quality bed. You will not be disappointed”

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Posted 3 months ago

“The installation and delivery team were excellent. Fabio and Phil were friendly and efficient - especially given our third floor flat has no lift!”

Helpful Report

Posted 3 months ago

FURL is rated 4.9 based on 1,512 reviews