FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, 71 - 73 Fairfax RoadSwiss Cottage, London Borough of Camden
Rating: 4.88

4.9 Rating 1,605 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,605 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage,
71 - 73 Fairfax RoadSwiss Cottage
London Borough of Camden
NW6 4EE

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Anonymous

Ali Parisaei

Antonia Mortlock

177

Anonymous

Anonymous // 01/01/2019

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English

“Wonderfully patient in assisting with choosing our beds and The installation was super efficient and fast.”

Helpful Report

Posted 2 months ago

“Second time ordering from Furl. Our sofa bed is still going strong after 8 years, plenty of use and two house moves. Ordering the Max bed was straightforward, plenty of options in upholstery material and wood finishes. We were kept abreast of progress in manufacturing the bed and the delivery date was in line with the original estimate. On the day of delivery we received a text giving a delivery window and a phone call 20 minutes before arrival. The installers were excellent. Arrived in Furl branded van, unloaded and carried the components to our flat very carefully. The build was completed quickly and all packaging was removed. They took some time to explain the various features before leaving. 5* service and the bed looks great.”

Helpful Report

Posted 2 months ago

Dear Christopher, Eight years, two house moves, and still going strong — and now a second order. That's the best possible thing I could read this morning. Thank you for coming back to us, and for the detail in this review. The delivery team arriving in a Furl van, explaining the features before they left — that's how we want every installation to feel. Really glad it all went that way again. David Norman Founder, Furl

Posted 1 month ago

“We are extremely happy with our bed settee. It really is quality and will definitely recommend to family and friends. The delivery was brilliant. No fuss and no hassle. It was delivered in pieces so no hassle getting it to where it had to go. The delivery men were polite and proffesional. They put our bed settee together in minutes taking very good care. When completed, they explained to us how to use and take care of this item, also explaining that all parts of this piece of furniture can be replaced in future. Well done Furl”

Helpful Report

Posted 3 months ago

Dear Joy, "No fuss and no hassle" — that's exactly what we aim for, particularly on delivery day. The fact that the team took time to explain how to use and care for it, and that all parts are replaceable, is something we genuinely believe in. A Furl should last a very long time, and it's designed to. Really pleased you're both happy with it. David Norman Founder, Furl

Posted 1 month ago

“I must have bought 10+ items from furl now and every time they are of excellent quality and the delivery team are friendly and efficient. Many thanks!”

Helpful Report

Posted 3 months ago

Hi Hugo, Thank you — that really means a lot. When we counted it’s actually 12!, which we’re hugely grateful for. I’ll make sure the delivery team see this too. Thanks again, David

Posted 3 months ago

“Our second FURL bed, demoting our original Double Max Storage Bed to the guest room and getting a King Size Max Storage Bed for the new Master Bedroom. Excellent service throughout, including delivery and installation. We visited the Smeaton Brothers mattress showroom because we live too far away from the FURL showrooms now, and chose to go with two singles zipped together, as we wanted different levels of firmness. The new bed got our dogs’ paw prints of approval, before we get to sleep in/on it! (Attempted but failed to attach photo)”

Helpful Report

Posted 3 months ago

Hi Jac, Thanks so much for coming back to us — and for trusting us with the master bedroom this time. I love that the original Max has earned its place in the guest room. Great to hear the visit to Smeaton Brothers ( our mattresss makers) was helpful, and that the zip-and-link setup let you each get the firmness you wanted — it’s exactly what that option is there for. And approval from the dogs is always the highest standard. Thanks again, David

Posted 3 months ago

“Amazing service. Love Furl, this is my fourth purchase as have three ottoman beds which are amazing. Thank you, highly recommend.”

Helpful Report

Posted 3 months ago

Four purchases. Three ottoman beds. That says more than any review could. Thank you — genuinely. Customers who keep coming back are the reason we keep pushing to get better. David Norman Founder, Furl

Posted 1 month ago

“Parts missing from order with no communication to prior to delivery and squeaky when leaning on it - no idea how their quality control lets this past Not sure I am feeling any value from a 4.5k purchase - and this is the day of delivery.”

Helpful Report

Posted 3 months ago

I’m really sorry this was your experience — it’s not the standard we expect, especially on delivery day. Missing parts should have been flagged and communicated in advance, and the squeaking you’re describing isn’t acceptable. We’ll get this resolved quickly and properly. I know we're in conact, and we'll arrange for the missing parts to be delivered and the issue inspected and fixed as a priority. I want you to feel the value and quality you expected from the outset. — David, Managing Director

Posted 3 months ago

“I am more than impressed with the whole experience. The service and communication with Monika at the store, the punctuality with the timing and delivery of our new bed, the customer service and professionalism of the team who delivered the bed, and the bed itself, which I have found just perfect, I love it. I could not recommend Furl more. I had wanted a Furl bed for a couple of years and I am glad that we finally made the decision and investment.”

Helpful Report

Posted 3 months ago

We’re really pleased the service, delivery and the bed itself all came together as they should. It’s great to hear that Monika’s support in the showroom made the process feel clear and reassuring, that delivery was punctual, and that the team’s professionalism stood out on the day. Most importantly, we’re delighted to know the bed feels just right and that you truly love it. Knowing this was something you’d been considering for some time makes your recommendation especially meaningful. Thank you for choosing Furl.

Posted 3 months ago

“The sofabed itself is fabulous and the mattress very comfy. The delivery people were amazing, friendly, extremely professional and described all the different aspects of the sofa and answered any questions I had. I would highly recommend this company, it was a pleasure from start to finish,”

Helpful Report

Posted 3 months ago

Really glad to hear you’re enjoying the sofa bed — especially the mattress. It’s great to know the delivery team were friendly, professional and took the time to talk you through everything and answer your questions. Thanks so much for the recommendation — we’re really pleased it all felt easy from start to finish.

Posted 3 months ago

“Knowledgeable, patient, responsive service”

Helpful Report

Posted 4 months ago

Thanks for taking the time to leave this. We’re really glad the support felt helpful throughout and appreciate you sharing your experience.

Posted 3 months ago

“Saw online that a Fermob Bellevie bench costing £630 was FREE DELIVERY, went through populating the order form and when I submitted it showed the delivery was a staggering £170 !! I questioned Furl regarding this misleading scenario and they said it was correct and no other options to deliver to central Scotland were available. A complete waste of my time and bordering disingenuous on behalf of the firm sadly. Disappointed as the other reviews in the main are not negative.”

Helpful Report

Posted 4 months ago

Thank you for taking the time to leave a review. We’re genuinely sorry for the frustration caused and for the time you spent placing the order. To clarify, we do offer free delivery using our own transport within a limited area around London. Unfortunately, deliveries to central Scotland, including Dundee, fall outside this area and require a third-party courier due to the distance, which is why a delivery charge was applied. We completely accept that this was not made clear enough on our website, and we apologise for any confusion or disappointment this caused. Your feedback is appreciated and will help us improve how we communicate delivery limitations going forward. We’re sorry we weren’t able to assist on this occasion and appreciate you highlighting this issue.

Posted 4 months ago

“We are delighted with our new sofabed from Furl. The entire process was fantastic, from our visit to the shop to ordering and delivery. We were given precise information about the sofa’s construction and the delivery process. Once a date was agreed, the delivery team did a fantastic job: polite, clean and fast! A five-star service.”

Helpful Report

Posted 4 months ago

Hearing that the whole journey — from your first showroom visit through to delivery — felt so smooth is incredibly rewarding for us. We’re especially pleased the detail around the sofa’s construction and delivery was clear and helpful; transparency really matters to us. And your comments about the delivery team will absolutely be passed on — polite, careful and efficient is exactly how we want that final step to feel. Thank you for the five-star recommendation, and for choosing Furl. We hope the sofa bed brings years of comfort and enjoyment.

Posted 3 months ago

“Could not have been more professional. Delivered and assembled in our Barbican flat with no fuss and team were excellent. Very helpful and honest when buying in the Swiss Cottage store.”

Helpful Report

Posted 4 months ago

From showroom to installation, it’s great to hear everything felt straightforward and well handled. We’re really pleased our Swiss Cottage team were helpful and transparent during the buying process, and that the delivery and assembly in your Barbican flat went smoothly and without fuss — that’s exactly how it should be. Thank you for taking the time to share your experience, and for choosing Furl.

Posted 3 months ago

“I’m delighted with my new bed. It looks stylish and is very comfortable! Ordering and delivery process was very efficient and the delivery and installation was great. Particularly helpful that the delivery team called the day before and the morning of delivery so I knew exactly when they would arrive.”

Helpful Report

Posted 4 months ago

All the way up in Sheffield — it’s lovely to hear the bed has landed so well. Stylish and comfortable is exactly the balance we aim for. We’re glad the ordering and delivery felt efficient, and that the calls ahead of delivery were helpful. Knowing exactly when to expect the team makes all the difference, and we’re pleased the installation went smoothly. Thank you for choosing Furl, and for sharing your experience. We hope you enjoy many comfortable nights ahead.

Posted 3 months ago

“Delivered and assembled. Very good quality”

Helpful Report

Posted 5 months ago

“The installation process was seamless and adapted perfectly to my changing circumstances. The installer demonstrated exceptional professionalism and consideration. Thank you, Furl.”

Helpful Report

Posted 5 months ago

Knowing the installation could adapt smoothly to your changing circumstances means a great deal to us. We’ll be sure to pass on your kind words to the installer — professionalism and consideration are exactly what we expect at that stage of the journey. Thank you for taking the time to share this, and for choosing Furl.

Posted 3 months ago

“Great company my buyer pulled out so had already paid for this sofa. They kept it for me safe and delivered it. Great guys that fitted it polite and helpful. I recommend them.”

Helpful Report

Posted 5 months ago

Situations like that can be stressful, so we’re really pleased we could make things easier for you. Holding the sofa safely and arranging delivery when the time was right is all part of the service, and it’s great to hear the fitting team were polite and helpful throughout. Thank you for the recommendation and for trusting us — we’re glad everything worked out in the end.

Posted 3 months ago

“Amazing bed. Very well designed, with a lot of storage space.”

Helpful Report

Posted 5 months ago

“The delivery team were wonderful. They had to carry the sofa bed up 39 steps to our flat and they did so with great humour, strength and grace. They assembled it quickly, walked us through its use and took away all of the packaging. Thank you.”

Helpful Report

Posted 5 months ago

Carrying a sofa bed up 39 steps is no small task, so it’s fantastic to hear it was handled with such good humour and care. We’re really pleased the team assembled everything efficiently, talked you through how it works, and left things tidy by taking all the packaging away — that final detail matters. Thank you for sharing your experience, and for choosing Furl.

Posted 3 months ago

“Furl should rename there product BedSofa! Sure not as catchy as the traditional naming convention but if you are in need of a transforming bedsofa, sofabed then look no further. It it a comfy sofa? Yes; is it stylish? Yes; can you easily fold it out to a delightfully comfy bed? Yes!!! On top of thi sthe customer service and staff have been amazing! Shout out to MJ and David, really grateful for your help!”

Helpful Report

Posted 5 months ago

“BedSofa” did make us smile — you’ve summed up the idea rather well. We’re delighted to hear it’s ticking every box for you: comfortable as a sofa, stylish in the room, and genuinely easy to turn into a proper, comfortable bed. That balance is exactly what we set out to achieve. It’s also wonderful to hear such kind words about the service, and we’ll be sure to pass your thanks on to MJ. Thank you for the recommendation and for choosing Furl.

Posted 3 months ago

FURL is rated 4.9 based on 1,605 reviews