FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, 71 - 73 Fairfax RoadSwiss Cottage, London Borough of Camden
Rating: 4.88

4.9 Rating 1,580 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,580 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage,
71 - 73 Fairfax RoadSwiss Cottage
London Borough of Camden
NW6 4EE

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FURL 5 star review on 18th November 2025

166

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“My delivery driver was great! I've just renovated my place and he was so careful when moving/carrying the furniture up my narrow stairs. Everything went really smoothly and efficiently. No complains from me!”

Helpful Report

Posted 3 months ago

“More than happy with our Max bed and Tokyo sofa bed! Excellent and professional service while viewing and choosing our furniture, fast delivery and assembly in no time by the delivery team, friendly and efficient. The team arrived on time and worked their magic putting everything together before we knew it! Couldn't be happier with our purchase and experience!!!”

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Posted 3 months ago

“Thank you for the excellent delivery and assembly of my lovely Furl sofa bed by Fabio and Mitch! Appreciate greatly their punctuality, care and speed, as well as their helpful attitude and attention to detail. They observed my uneven floor then proactively proceeded to level the sofa. Fabio also gave a very useful tutorial on how to use and care for the sofa bed, which looks amazing in its space.”

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Posted 3 months ago

“So pleased with my new Furl sofabed. Looks great and feels great. Delivery was excellently managed and completed, thank you.”

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Posted 3 months ago

“The team at Furl was top notch. From the sales process to the periodic notes from the founder during the build process, to the fast and effective delivery, this place is top notch!”

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Posted 3 months ago

“We took a very long time to decide on a Furl bed and even ordered multiple material samples from them at different points in time. I thought Furl would have lost hope in us but they're level of support and care never dimmed and we finally bought a bed from them and we couldn't be happier. The service was excellend, the quality of the bed is great and the storage element suits our needs perfectly. I still feel it is a tad overpriced but I cannot find an alternative that comes close. We ended up going for a bed that was not on the website (a bed that had less storage but was not as tall as their typical storage beds), so I would encourage anyone who is interested to just get in touch with a Furl human and see if they have something that could cover your needs.”

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Posted 3 months ago

“Great service as usual. From initial sale to delivery.”

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Posted 3 months ago

“I placed an order with Furl and paid an extra £100 for express delivery, so I could receive my order by 20 October instead of November. After payment, I received confirmation of both the order and the delivery upgrade. About a week before the scheduled delivery, I started calling Furl to confirm the delivery details — but no one answered the phone for four days. I also sent them an email asking for an update on my order status, but never received a reply. Eventually, I tried contacting them via the chat on their website — again, no response. Then I opened the chat from another laptop and, just to test, asked a question about a different product. This time they replied immediately. Once I mentioned my existing order, they told me to wait half a day as someone would “definitely get back to me.” Of course, by the end of the business day, no one did. I called again several times, and on the third attempt a woman finally answered. She said there were some “issues with parts” and that the delivery would be delayed by another 4–5 weeks. I asked to cancel my order since I no longer wanted to deal with such an unreliable company. She said her manager would call me the next day, but I politely refused and asked her to just cancel the order. She still insisted on the call. So not only did they fail to inform me about the delay — even though I paid extra for express delivery, clearly indicating the delivery date was important to me — but they also completely ignored my messages and calls. The fact that they responded instantly when I asked about another product in a different chat clearly shows they were choosing to ignore existing customers. And only when I decided to cancel the order did they suddenly become eager to contact me. I wonder what their managers were doing during the previous four days when no one was answering emails or picking up the phone.”

Helpful Report

Posted 3 months ago

It always saddens me to receive comments like this — as a team we work so very hard to exceed expectations, so feedback like this understandably hurts. I am very sorry for the frustration we are causing you right now. Your product will be ready within the stated delivery time frame you paid for, and the remaining part of your order will follow as soon as it’s available. We could have communicated better, and I take full responsibility for that. I’ll be reviewing every part of this process to ensure it’s avoided in future. We’ve tried to reach you by phone and have left messages — please do call us back when convenient so we can get this resolved quickly and ensure everything is delivered as expected. David Norman DIrector @ Furl

Posted 3 months ago

“An authority on the importance of good service as an Air Hostess with BOAC in the 60's, I commend the Manager MJ at your Showroom in Fairfax Road for just that. The service was outstanding, and resulted in a quick sale! Will comment on the product following delivery.”

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Posted 4 months ago

“Great customer service from start to finish. Spent 2 hours in showroom deciding on the right sofa bed. Kept informed during manufacturing process and at the end helpful and knowledgeable delivery service.”

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Posted 4 months ago

“The air storage bed is an excellent product and the installer was extremely good. There is a long day lay between order and delivery because everything is made by hand to order but it was worth the wait.”

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Posted 4 months ago

“It was , smooth all the way from ordering to delivery and assembly. No sign of stress at any stage. I would recommend to my friends.”

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Posted 4 months ago

“Furl is fabulous - quality products and workmanship, innovative design, excellent service and delivery and very professional installation. Worth the investment.”

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Posted 5 months ago

Thank you, Christine. Since your first Furl bed back in 2016, it’s been a pleasure to help furnish your home with our beds and sofa bed. We’re delighted you continue to enjoy the quality, design, and service, and we truly value your ongoing trust in Furl.

Posted 4 months ago

“After a disappointing experience with another bed maker, we decided to browse for beds at Furl. To our delight, Furl was a refreshing change. Monika from Swiss Cottage helped me over the phone with my bed requirements and found quick delivery options. Fortunately, we found an item in the showroom that we wanted and were able to get our bed in just two days. The delivery team was also highly commendable – they were very polite and ensured everything was fitted perfectly in our master bedroom.”

Helpful Report

Posted 5 months ago

Thank you, Mark. We’re so pleased Monika at our Swiss Cottage showroom could help you find the right bed and arrange such a quick turnaround. It’s wonderful to hear your Max bed in our beautiful house Alpaka Porcelain with the Cloud headboard has settled in perfectly, and that our delivery team made the installation smooth. We really appreciate your trust in Furl after your previous experience, and hope you’ll enjoy your new bed for many years.

Posted 4 months ago

“Incredibly happy with my Furl Sofabed. From the store experience to the delivery, everything was excellent. The sofa itself is perfect, by far the best sofa bed I've experienced. I tested sleeping on it for the last few nights and have been loving it.”

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Posted 5 months ago

Thank you, Theresa. We’re delighted to hear how much you’re enjoying your new sofa bed — and that it’s already given you such a great night’s sleep. It’s wonderful to know the whole journey, from showroom to delivery, felt seamless. We hope you continue to love it for many years to come.

Posted 4 months ago

“Delivery weas on time and the driver was very efficient and pleasant. He gave us a good talk about aftercare. The sofa-bed looks fantastic!”

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Posted 5 months ago

Thanks, John. Great to hear your delivery went smoothly and that our driver could walk you through the aftercare. We’re so pleased you’re enjoying how your new sofa bed looks in your home.

Posted 4 months ago

“OMG the best sofa bed i have ever laid on! The mattress is so comfortable! It is so easy to operate too - just a matter of pulling a cord and it neatly unfolds. No need to take cushions off - they stack neatly under the mattress. Genius!!!! Colour and style are just stunning too!”

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Posted 5 months ago

We love this, thank you! It’s brilliant to hear your sofa bed has wowed you — from the comfort of the mattress to the one-pull mechanism and neat cushion storage. And we’re so glad the colour and style look just as stunning in your home. Enjoy every moment with it!

Posted 4 months ago

“The delivery process was excellent - the team called in the morning and were extremely accommodating when I requested a later delivery slot which was hugely appreciated. They were friendly and efficient, and the bed looks great.”

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Posted 5 months ago

Thank you, Matthew. We’re so pleased our delivery team could adjust the timing for you and make everything run smoothly. It’s great to hear they were friendly and efficient — and that your new bed looks fantastic in place.

Posted 4 months ago

“As a Design and Build company it is very improtant for us to collaborate with companies that understand how to work with professionals in the Construction and Design industry. Furl from the start have been rgeat, from visiting the showroom with our client and designer to their team handling all the details, orders and delivery. Their delivery team were excellent, efficient, skilled and very careful of our Clay Plaster walls! All in all, anytime a client asks us to recommend a furniture supplier, Furl will be towards the top of that list!”

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Posted 5 months ago

Thank you for your feedback. We know how important it is for design and build professionals to work with suppliers who understand the process, so it’s a pleasure to hear our team delivered the level of care and detail you expect. From showroom collaboration with your client to careful installation on site, we’re committed to making your projects run smoothly. We greatly value your recommendation and look forward to supporting more of your future schemes.

Posted 4 months ago

“Excellent service from start to finish: from first visit in the showroom to delivery of our lovely new sofa bed. Helpful, friendly and knowledgable staff and a quality product. Its been a pleasure to buy from Furl.”

Helpful Report

Posted 5 months ago

Thank you, Tom. We’re so pleased your journey from showroom visit through to delivery has been such a positive one, and that you’re enjoying your new sofa bed back in Edinburgh. It’s wonderful to hear our team’s knowledge and friendliness made the process a pleasure — and we’re glad the trip to see us was worthwhile. We hope it brings you many comfortable nights ahead.

Posted 4 months ago

FURL is rated 4.9 based on 1,580 reviews