FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, 71 - 73 Fairfax RoadSwiss Cottage, London Borough of Camden
Rating: 4.87

4.9 Rating 1,639 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,639 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	100%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage,
71 - 73 Fairfax RoadSwiss Cottage
London Borough of Camden
NW6 4EE

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Anonymous

Ali Parisaei

Antonia Mortlock

177

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The delivery team was polite, efficient and tidy delivering and assembling the sofabed. Explained things and answered all questions. The only reason I give a 4 and not a 5 is not about the delivery team but the delivery process itself. I asked the day prior for an idea of the delivery time window and never got a response. I only learned of the delivery time a few hours prior and it was right in the middle of a schedule conference call that I had to cancel. Delivery windows should be given prior to the delivery day so that not only Furl but also the client can plan their day.”

Helpful Report

Posted 3 years ago

“Excellent service and product”

Helpful Report

Posted 3 years ago

“I've purchased a storage bed which I was able to design as per my taste and needs. Furl offers great availability of materials, colours and storage solutions and furniture is crafted with great attention to details. Sales and delivery departments have been both very helpful during the process and the delivery team showed up on time, assembled the bed very quickly leaving my flat clean and tidy. I couldn't recommend more.”

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Posted 3 years ago

“The sofa bed is beautiful. Very smooth process from ordering to delivery. The delivery team let me know when they were arriving and set the sofa bed up for me before explaining how to operate it. I highly recommend this company. The sofa bed was made to measure but I paid for an express order so there were no long delays.”

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Posted 3 years ago

“Everything went smoothly and the delivery guys were excellent - thanks.”

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Posted 3 years ago

“What an upgrade to our last sofa bed. Our sofa bed is our main bed used daily so it was important to get something that would be comfortable, easy to set up and put away and also have storage. This meats every need. The bed is so comfy with the memory foam mattress and so surprised at the size of the bed. It feels so spacious even with 2 adults and a 2.5year old. The delivery team were fantastic. They were so friendly and set up the sofa so quickly and made sure we knew how to set up correctly. Also so informative letting us know if we move that we can pay for the sofa to be repackaged and moved for us.”

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Posted 3 years ago

“Really happy with my new bed, it looks amazing and it has so much space to store things. The team who came to install it was brilliant: clear communication as to when they estimated getting to me and when they arrived they were very friendly, polite and efficient!”

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Posted 3 years ago

“Thank you, team were very efficient. Bed looks amazing”

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Posted 3 years ago

“The furl delivery team were polite, efficient and arrived on time. The bed was put together very well and put in position in the room exactly where I had asked plus the mattress was placed on the bed and I was shown how the underbed storage mechanism worked. Wonderful service and a superb product. I will certainly use Furl, again, if I require another bed or some other furniture.”

Helpful Report

Posted 3 years ago

“Very pleased with my Illusion storage bed. The delivery installation team were excellent, helpful, installed my existing headboard without fuss and took away all of the wrapping once the bed was completed. From the showroom to arranging delivery to the installation, all of the Furl team were excellent.”

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Posted 3 years ago

“The guys were really quick and friendly in setting up the sofa bed and showing me how to unfurl it, great service and the sofa looks so good, looking forward to trying it out this weekend”

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Posted 3 years ago

“Love the bed! Customer service was excellent throughout. The guys who delivered and installed the bed were great - very efficient and neat and clean. I'm one very happy customer.”

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Posted 3 years ago

“Great service from start to finish. Really impressed with the sofa bed which is very comfy. Delivery on the day was flawless and the men who delivered it were professional and knowledgeable about the product.”

Helpful Report

Posted 3 years ago

“Amazing product. I spent many hours researching quality sofa beds, and it was worth it. The pocket sprung mattress is reasonably firm and very comfortable. The mechanism is easy to use, and the footprint of the bed it much smaller than most other sofa beds, despite the bed being bigger. The best feature for me is that there are no cushions to find a home for when using as a bed - they all stay attached and simple for underneath the bed. Mattress protector and sheet can be left on the bed when it is folded away, but duvet and pillows must be removed. We have a medium metro, which is larger than a standard double, however because the mattress is slightly less deep, standard double fitted sheets fit well. Delivery and installation was carried out by Furl. It too about 20mins. They gave me a good demonstration, tips on operation and moving the sofa, and took all the rubbish away when they were done. Expensive, but well worth the extra.”

Helpful Report

Posted 3 years ago

“Really nice team of 2 turned up to build the bed being as careful as they could not to damage anything which is so different to most delivery teams (and massively appreciate) This is my 2nd Furl bed - they’re expensive, but worth it.”

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Posted 3 years ago

“Unfortunately, my bed was delivered 3 weeks late. I had to contact Furl to ask where it was and they should have been contacting me with an explanation and apology. However, the delivery process was very smooth and professional. The crew were efficient, careful, helpful and courteous and very friendly. I would strongly recommend them.”

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Posted 3 years ago

“I really loved my new sofa bed and storage. The quality and comfort is something one needs to experience for themselves. I will definitely recommend furl living furniture to friends and family. Daniel and Fabio(delivery guys) were great in service. Installation took almost half an hour and they helped me move out my old sofa. They took their time to explain everything I needed to know about my new sofa bed. Thanks Josh”

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Posted 3 years ago

“Excellent service and installation. Really feel in safe and knowledgeable hands.”

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Posted 3 years ago

“I wish all deliveries and installations were as efficient as this. We had clear communications regarding arrival, the arrived when they said, they assembled the furniture swiftly and competently and were wonderfully polite and helpful.”

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Posted 3 years ago

“We bought a sofa bed from furl 4-5 years ago. The cushion immediately sagged - we weigh 70 and 57kg respectively, so it can't be that were too fat. The material we used to upholster the sofa - admittedly our own, but from a manufacturer of far higher renown than furl - immediately looked creased. Furl blamed the material issue on the material, and stuff we weighed too much. Eventually they replaced the cushion, which sagged again and which we couldn't be bothered to replace again. So if you weigh more than 125kg as a couple, it's probably best to look elsewhere as we did. The spring mattress was good for a couple of years but again started sagging from occasional use. One star extra given for the fact they reluctantly changed the cushion. To be honest, having used IKEA sofa beds, you'd be better off buying one every few years and changing it - the furl sofa was only marginally better quality.”

Helpful Report

Posted 3 years ago

FURL is rated 4.9 based on 1,639 reviews