FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, 71 - 73 Fairfax RoadSwiss Cottage, London Borough of Camden
Rating: 4.88

4.9 Rating 1,617 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,617 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage,
71 - 73 Fairfax RoadSwiss Cottage
London Borough of Camden
NW6 4EE

Write Your review

Tell us how FURL made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Ali Parisaei

Antonia Mortlock

177

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“We are delighted with our lush sofa-bed. It has been delivered in time and it has been perfectly manufactured. We are looking forward to our visitors enjoying a wonderful nights sleep”

Helpful Report

Posted 1 week ago

“Superb quality, worth every penny”

Helpful Report

Posted 1 week ago

“The guys who put my Sofabed together were clean, fast, polite, and explained everything. Really happy with the service.”

Helpful Report

Posted 2 weeks ago

“Everything from the order process to the delivery and installation was excellent. The delivery guys were very friendly, polite and explained the functionality of the sofa bed really clearly”

Helpful Report

Posted 2 weeks ago

“I have been following this company for 20 Years. From a showroom in Wembley to the London shop in my neighbourhood. Service is impeccable, the solutions are smart, functional, practical and keep improving. All the reason I have chosen to finally make my purchase! No other storage bed has compared. The order process was smooth, supportive and educational. Communication and delivery were impeccable. Lubo and Mitchell were great ambassadors with tips and advice on how to handle the bed from first hand experience of owning one. A must for any brand. Just had my first nights sleep and I must say Furl has not disappointed. I just wish I had made this purchase 20 years ago.”

Helpful Report

Posted 3 weeks ago

“great communication and delivery”

Helpful Report

Posted 3 weeks ago

“Great sofa bed that is built to last. The workmanship shows a lot of pride has gone into the design and it's a Company that really cares about its product. The mattress alone is better than most high quality mattresses on the market. With a sofa bed of this quality you effectively have another bedroom so all though not cheap in this instance you definitely get what you pay for. Delivery was very smooth and everything was assembled on my top floor effortlessly. Overall the whole experience from ordering to completion was a 10/10. Highly recommended.”

Helpful Report

Posted 3 weeks ago

“I bought Furl velour Cambio 18 sofa bed and I am delighted with my purchase. The sofa is beautiful, very comfortable to sit on, easy to open to sleep on as well as a very elegant piece of furniture to have in the lounge. I highly recommned Furl . The furniture is of a high quality; the staff is very knowledgable and very helpfull . The delivery was on time as well.”

Helpful Report

Posted 3 weeks ago

“Our new Paris Sofa Bed is great. Looks terrific, lovely to sit on, bed is excellent. Also had a really good experience at the Swiss Cottage showroom before purchasing easily online and then delivery was arranged within schedule for my ideal date.”

Helpful Report

Posted 3 weeks ago

“The guys delivering were absolutely great. They sent me a text to say the time they would arrive and they were punctual. They did their job so efficiently and gave me lessons as to how to use both items and they were very patient showing me. They were meticulous to detail. Setting up the furniture to the exact millimetre that I requested 😊 Would highly recommend them!”

Helpful Report

Posted 3 weeks ago

“Awesome sofa. Very easy to use. Delivery team were excellent. Polite, quick and efficient. Really pleased so far.”

Helpful Report

Posted 3 weeks ago

“Excellent from start to finish - great sales people, superb product, and professional delivery!”

Helpful Report

Posted 1 month ago

“Wonderful design advice followed by delivery on exact day I wanted and very helpful, polite, informative and tidy fitters on the day.”

Helpful Report

Posted 1 month ago

“Really pleased with sofa and service”

Helpful Report

Posted 1 month ago

“We had our furl bed delivered today by a lovely, polite and respectful chap who did a great job and left the space clean and tidy upon finishing.”

Helpful Report

Posted 1 month ago

“Our Cambio 3-Seater Sofa Bed has just been delivered and installed, and the whole experience was exceptional from start to finish. The sofa itself is an outstanding product — beautifully designed, extremely comfortable, and clearly engineered to a very high standard. The delivery team arrived exactly on time, carried everything up to our 2nd floor, assembled and installed the sofa, removed all packaging, and completed everything in about 25 minutes. What impressed us most, however, was the level of professionalism and care afterwards. Lyubo spent another 30–40 minutes with us explaining the mechanism, maintenance, warranty support, and even helping us find the best position for the sofa in the room. This was especially important for us because another good furniture company previously failed to deliver a sofa bed to our 2nd floor due to the narrow staircase and low ceilings typical of modern developments. We now feel that we have not only bought a beautiful and reliable sofa bed, but also the support of a highly competent and responsible company. Thank you, FURL team!”

Helpful Report

Posted 1 month ago

Thanks Yury — really pleased the Cambio's landed well, and the photo's lovely. I'll pass this on to Lyubo and the delivery team; the staircase-and-low-ceiling job is exactly the kind of delivery they take pride in getting right, so it'll mean a lot to them to hear it went smoothly. Enjoy the sofa.

Posted 1 month ago

“Thank you to Monika for a great advice. Sofa bed feels extremely comfy and has been delivered and assembled very quickly by the team. Thank you for removing some stains prior delivery. Outstanding service”

Helpful Report

Posted 1 month ago

Thanks Arkadiusz, really glad the sofa bed's worked out. Monika will be pleased to hear her advice was useful — I'll make sure she sees this. And good to know the stain removal was noticed; it's a small bit of pre-delivery care that often goes unmentioned.

Posted 1 month ago

“I've recently downsized and needed a sofa bed and a storage bed. I ordered both from Furl in early March this year and last week both the Cocoon sofa bed and Max storage bed were delivered. I'm absolutely delighted with both. The mattress on the Max storage bed is firmer than I am used to and it took me a few days to adapt, but now I love it. Both were delivered and installed efficiently by Lyubo (forgive if I've misspelt your name) and Mitchell. Expensive items but well worth it.”

Helpful Report

Posted 1 month ago

Jane — thank you. Downsizing is one of those life moves where furniture really has to earn its place, so it's lovely to hear both the Cocoon sofa bed and the Max storage bed are working for you. You spelt Lyubo's name perfectly. He and Mitchell are part of our own Furl delivery team — we handcraft every piece in Nottingham and deliver and install across the UK ourselves, so they'll be chuffed when I pass your kind words on. On the mattress: glad you've settled in. A firmer mattress can take a few nights to adjust to, but most people find they sleep better once their body adapts. You chose well. Welcome to the Furl family. We keep spares for every component we've ever made, so you're well covered for the long term. David Norman Founder, Furl

Posted 1 month ago

“Sofa bed is brilliant. Delivery and set up was easy. Worth the wait.”

Helpful Report

Posted 1 month ago

Beatriz — thank you. We make every Furl sofa bed to order in our Nottingham workshop, so "worth the wait" means a great deal. Lovely to hear delivery and setup went smoothly too — I'll let the team know. Wishing you many happy years with it. David Norman Founder, Furl

Posted 1 month ago

“Quality is excellent, comfortable, nice.and no question about it.”

Helpful Report

Posted 2 months ago

Ali — thank you. "No question about it" is exactly the verdict we hope for. Every Furl sofa bed is handcrafted to order in our Nottingham workshop, so it's lovely to hear yours is doing its job in London. David Norman Founder, Furl

Posted 1 month ago

FURL is rated 4.9 based on 1,617 reviews