FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, 71 - 73 Fairfax RoadSwiss Cottage, London Borough of Camden
Rating: 4.88

4.9 Rating 1,605 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,605 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage,
71 - 73 Fairfax RoadSwiss Cottage
London Borough of Camden
NW6 4EE

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Anonymous

Ali Parisaei

Antonia Mortlock

177

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Wonderful design advice followed by delivery on exact day I wanted and very helpful, polite, informative and tidy fitters on the day.”

Helpful Report

Posted 1 day ago

“Really pleased with sofa and service”

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Posted 4 days ago

“We had our furl bed delivered today by a lovely, polite and respectful chap who did a great job and left the space clean and tidy upon finishing.”

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Posted 6 days ago

“Our Cambio 3-Seater Sofa Bed has just been delivered and installed, and the whole experience was exceptional from start to finish. The sofa itself is an outstanding product — beautifully designed, extremely comfortable, and clearly engineered to a very high standard. The delivery team arrived exactly on time, carried everything up to our 2nd floor, assembled and installed the sofa, removed all packaging, and completed everything in about 25 minutes. What impressed us most, however, was the level of professionalism and care afterwards. Lyubo spent another 30–40 minutes with us explaining the mechanism, maintenance, warranty support, and even helping us find the best position for the sofa in the room. This was especially important for us because another good furniture company previously failed to deliver a sofa bed to our 2nd floor due to the narrow staircase and low ceilings typical of modern developments. We now feel that we have not only bought a beautiful and reliable sofa bed, but also the support of a highly competent and responsible company. Thank you, FURL team!”

Helpful Report

Posted 1 week ago

Thanks Yury — really pleased the Cambio's landed well, and the photo's lovely. I'll pass this on to Lyubo and the delivery team; the staircase-and-low-ceiling job is exactly the kind of delivery they take pride in getting right, so it'll mean a lot to them to hear it went smoothly. Enjoy the sofa.

Posted 1 week ago

“Thank you to Monika for a great advice. Sofa bed feels extremely comfy and has been delivered and assembled very quickly by the team. Thank you for removing some stains prior delivery. Outstanding service”

Helpful Report

Posted 1 week ago

Thanks Arkadiusz, really glad the sofa bed's worked out. Monika will be pleased to hear her advice was useful — I'll make sure she sees this. And good to know the stain removal was noticed; it's a small bit of pre-delivery care that often goes unmentioned.

Posted 1 week ago

“I've recently downsized and needed a sofa bed and a storage bed. I ordered both from Furl in early March this year and last week both the Cocoon sofa bed and Max storage bed were delivered. I'm absolutely delighted with both. The mattress on the Max storage bed is firmer than I am used to and it took me a few days to adapt, but now I love it. Both were delivered and installed efficiently by Lyubo (forgive if I've misspelt your name) and Mitchell. Expensive items but well worth it.”

Helpful Report

Posted 1 week ago

Jane — thank you. Downsizing is one of those life moves where furniture really has to earn its place, so it's lovely to hear both the Cocoon sofa bed and the Max storage bed are working for you. You spelt Lyubo's name perfectly. He and Mitchell are part of our own Furl delivery team — we handcraft every piece in Nottingham and deliver and install across the UK ourselves, so they'll be chuffed when I pass your kind words on. On the mattress: glad you've settled in. A firmer mattress can take a few nights to adjust to, but most people find they sleep better once their body adapts. You chose well. Welcome to the Furl family. We keep spares for every component we've ever made, so you're well covered for the long term. David Norman Founder, Furl

Posted 1 week ago

“Sofa bed is brilliant. Delivery and set up was easy. Worth the wait.”

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Posted 1 week ago

Beatriz — thank you. We make every Furl sofa bed to order in our Nottingham workshop, so "worth the wait" means a great deal. Lovely to hear delivery and setup went smoothly too — I'll let the team know. Wishing you many happy years with it. David Norman Founder, Furl

Posted 1 week ago

“Quality is excellent, comfortable, nice.and no question about it.”

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Posted 2 weeks ago

Ali — thank you. "No question about it" is exactly the verdict we hope for. Every Furl sofa bed is handcrafted to order in our Nottingham workshop, so it's lovely to hear yours is doing its job in London. David Norman Founder, Furl

Posted 1 week ago

“Quick, pleasant, professional installation with clear walk through of operation and good communication. Love the look of the Tokyo in the green colour and the ease of being able to move it around with the built in system. Very happy.”

Helpful Report

Posted 2 weeks ago

The green on your Tokyo sofa bed is such a great choice, Karen — one of those colours that looks bold in a swatch and just perfect in a room. Really glad the installation went smoothly and that you're enjoying the built-in castors. That's one of those details that sounds small until you live with it. Enjoy!

Posted 2 weeks ago

“Beautiful sofabed that is a comfortable as our own bed. The whole process from ordering to installation was excellent and extremely professional with updates throughout. The delivery guys were quick, tidy and took time to demonstrate the bed- very polite.”

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Posted 3 weeks ago

Comfortable as your own bed is honestly the best thing anyone can say about a sofa bed — that's exactly what our handcrafted frames and deeper mattresses are designed to deliver. Sounds like the team did a great job with the installation and handover too. Really glad you're happy with it. Enjoy!

Posted 2 weeks ago

“Fantastic product and company. I am delighted with our new sofa bed. It is stylish, in its custom fabric which matches our pre-existing furniture. The sofa is super comfortable, but the bed part is also super comfortable. The mechanism is easy to use to bring out and put away the bed. The assembly was super quick and efficient and the team were extremely helpful and informative about care of the sofa and aftersales assistance available if needed. The initial showroom team were helpful with a can do attitude. Communication from order to delivery has been smooth and efficient. Highly recommend Furl in every way. Thank you.”

Helpful Report

Posted 1 month ago

Dear Antonia, What a thorough and generous review — thank you. It's rare to get feedback that covers every stage of the journey, and genuinely useful to hear that it all held up. The showroom team, the custom fabric process, delivery, installation, the mechanism — each of those is a separate thing we've worked hard to get right. Hearing that they all landed well in one experience means a great deal. "Highly recommend Furl in every way" is exactly the kind of thing that makes all of that effort worthwhile. David Norman Founder, Furl

Posted 1 month ago

“I ordered a sofa bed in January which was delivered in April with a piece of the mechanism missing-meaning that it was unusable as a bed plus it was dangerous to sit on as the cushions slid forward meaning that one could slide off it. It took the company 8 days to replace the mechanism. The owner of the company Mr Norman called to apologise after 9 days which in my opinion was too little too late. I would certainly not buy anything from Furl again. Having said that their delivery people were amazing, considerate, careful and very courteous.”

Helpful Report

Posted 1 month ago

Dear Nadia, Thank you for your feedback. A little context for anyone reading: The sofa was fully usable as both a sofa and a bed throughout. The missing component was a bar that the seat cushions attach to and which holds them in position — a supplier fault we hadn't encountered before, and one we've since raised with them. Our delivery team, head of delivery and customer care manager all apologised on the day, and a replacement mechanism was fitted within a week, as quickly as we could get one to you. You had asked for financial compensation, and when we felt a sincere apology and prompt resolution was the right response, I understand that was disappointing for you. I called personally after the issue was resolved to check you were happy, and I'm sorry that call didn't land the way either of us might have hoped. Thank you for the kind words about our delivery team — they'll be passed on. David Norman Founder, Furl

Posted 1 month ago

“Fantastic sofabed, so comfortable as a sofa and as a bed. Extremely impressed with the service from placing the order to delivery and installation. A great product and a great company!”

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Posted 1 month ago

Dear Sandra, Thank you so much — this is exactly what we set out to achieve with every Cambio. The fact that it works as beautifully as a sofa as it does a bed is everything to us — so many sofa beds compromise one for the other, and we've spent years making sure ours doesn't. I'm especially glad the custom fabric matched your existing furniture well. That level of personalisation matters, and it's one of the things that makes each Furl genuinely one of a kind. Warm thanks for the recommendation. David Norman Founder, Furl

Posted 1 month ago

“Excellent. Delivery team were polite efficient and took the time to explain operation and what to expect.”

Helpful Report

Posted 1 month ago

Thank you — smooth and easy is exactly what we aim for, from the moment you order to the moment the sofa is set up in your home. Really glad to hear it all went that way. David Norman Founder, Furl

Posted 1 month ago

“Absolutely love my new storage bed! The delivery team were fantastic, thank you so much to all of you at Furl and a special thank you to MJ at the Swiss Cottage store. I have also ordered the replacement mattress for my Furl sofabed, which is the nearest you can get to a real comfortable bed. Highly recommended 👍”

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Posted 1 month ago

“The whole process was very smooth and delivery and setup of the sofa was great and easy.”

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Posted 1 month ago

“Furl were exceptional from start to finish – from my first visit to the showroom through to installation. I was initially drawn in by the design (the Illusion bed is absolutely stunning), but seeing it in person and experiencing the quality firsthand made the decision easy. Communication throughout the production process was excellent. I always knew what stage my order was at, when to expect delivery, and how to prepare – which made the entire experience feel smooth and considered. Delivery was right on time, with great communication on the day. The installation team worked efficiently and left my home spotless – ready for me to enjoy the bed (and, of course, a well-earned power nap). The attention to detail is truly outstanding. From the beautifully crafted walnut legs to the subtle Furl logo inside the bed (such a thoughtful touch!), everything feels premium and well designed. I’m already planning to order a sofa and can’t wait to do so. I would highly recommend Furl to anyone – this is easily one of the highest-quality products I’ve come across. A special thank you to Lyubo for a fantastic installation experience – his care and attention to detail really stood out – and to MJ for guiding me through all the options in the showroom. Best of luck to the team at Furl – you’re doing something truly special.”

Helpful Report

Posted 1 month ago

Dear Veronika, Thank you for such a beautifully written review. A special mention to Lyubo and MJ — I'll make sure they both see this. The walnut legs, the Furl logo inside the bed — those details matter to us enormously, and it means a great deal that they came through for you. "You're doing something truly special" — we'll hold onto that one. David Norman Founder, Furl

Posted 1 month ago

“The replacement of the pistons which needed replacement in our Furl storage bed was done very quickly and efficiently. The installers notified us they were on their way and arrived on time and were very courteous and knowledgeable. Job done. Thank you so much.”

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Posted 2 months ago

Dear Katherine, Thank you for taking the time to leave this — and really glad the piston replacement was handled so smoothly. This is actually one of the things we feel most strongly about at Furl: that a bed should be built to last, and that when individual components need attention, they can be repaired or replaced rather than the whole piece being discarded. It's a different philosophy to most furniture, and it's what we think truly sustainable design looks like. The team take real pride in the aftercare side of things — it's good to hear it came through. David Norman Founder, Furl

Posted 1 month ago

“Delivery team were awesome and I really appreciated the full demonstration and safety tips!!!!”

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Posted 2 months ago

“Great signed and excellent end to end customer service, the delivery guys were on time very helpful and tidy and did a great job of installing the bed upstairs with zero fuss - I would 100% recommend”

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Posted 2 months ago

FURL is rated 4.9 based on 1,605 reviews