FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, London
Rating: 4.88

4.9 Rating 1,460 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,460 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage
London
NW6 4EE

Write Your review

Tell us how FURL made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

FURL 5 star review on 30th November 2024

139

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Outstanding. Expert. Flexible. Brilliant explanation of setting/up and advice on use. Extremely nice individual. Deserves all the plaudits going! Jonathan Dimbleby.”

Helpful Report

Posted 1 year ago

“I ordered a large leather sofa bed after visiting Furl shop in London. The assistant demonstrated different models and provided a quotation. After ordering online, I waited about 6 weeks for my item to be built. It was delivered last month and assembled in my living room. I am very pleased with the appearance and comfort and hope my new sofa serves my family for many years.”

Helpful Report

Posted 1 day ago

“We have just taken delivery of the first of 2 storage beds from Furl. It is BEAUTIFUL. The quality of the work, the construction, the fabrics and the brilliant assembly in situ, makes it a pleasure.”

Helpful Report

Posted 5 days ago

“Perfect sofa bed, perfect delivery. As promised, installation and delivery were included in the price, and executed seamlessly. Fabio & Phil communicated accurately about their ETA and were efficient, informative, and great at their jobs. 10/10 recommend, all around.”

Helpful Report

Posted 1 week ago

“Dream bed and excellent service! The gentlemen who assembled the bed were polite, removed their shoes, and cleaned their hands before starting. They worked quickly and delivered high-quality results. I will definitely recommend Furl to my friends!”

Helpful Report

Posted 1 week ago

“I was pleased with your delivery team, they were on time, efficient, tidy and helpful with instructions and information, however I was disappointed not to have purchased the Milano 2.5 seater it was the one I initially thought I was getting. Many thanks Luz Gerstein”

Helpful Report

Posted 1 week ago

“The team that delivered and installed our sofa bed were first class. I could not fault anything, they were extremely knowledgable and courteous. I can’t recommend them enough! Thank you.”

Helpful Report

Posted 1 week ago

“Both the product and the delivery team are excellent. The delivery team went above and beyond to ensure the sofa got to our top floor despite narrow access. We're incredibly happy with the entire experience, from browsing products at a showroom all the way to the delivery. Thank you Furl!”

Helpful Report

Posted 1 week ago

“This was our third sofa purchase from Furl. We choose them again and again because the products are very high quality and the service is excellent. Their delivery teams are outstanding: helpful and courteous; completely top of the range!”

Helpful Report

Posted 2 weeks ago

“I'm happy with my sofabed purchase and the delivery service. Feels well made. I bought without visiting the showroom based on good reviews. It's very heavy, so I advise you to buy with the casters.”

Helpful Report

Posted 2 weeks ago

“We love our Cambio sofa bed. Furl clearly make fantastic quality furniture, thoughtfully designed to give a far better sleeping experience than is normally possible in such a small space, yet at the same time be very robust and easy to fold out and fold back up very quickly. The delivery team likewise had great communication, were very polite and competent and clearly knew everything about the product.”

Helpful Report

Posted 2 weeks ago

“he delivery and assembly of the bed were excellent. The service was prompt and professional, and the staff—Fabio and Phil, if I recall correctly—were extremely polite and efficient. They handled everything with care and ensured the setup was perfect. Great service overall!”

Helpful Report

Posted 2 weeks ago

“Excellent service with highly professional team. They were very knowledgeable about the products, and gave us a very thorough explanation how to use our bed and dining table. They were very respectful to our property making sure the walls are not scratched during delivery.”

Helpful Report

Posted 2 weeks ago

“Excellent service from selection of sofa bed, to the communication and the great team who came to install The installation team were friendly and really knowledgeable about the product A1 service”

Helpful Report

Posted 3 weeks ago

“This was the most impressive delivery ever: on time, friendly and knowledgeable, fast and efficient. Thank you!”

Helpful Report

Posted 3 weeks ago

“Delighted with the service, delivery guys were absolutely excellent. Polite, helpful, and got the job done in a great amount of time. One mattress did not arrive with them but they explained that they would deliver this the following day and were very apologetic.”

Helpful Report

Posted 4 weeks ago

“The delivery team were super friendly, assembled the sofa very efficiently and told me lots about the sofa. The whole process was great as I knew exactly when they would arrive.”

Helpful Report

Posted 4 weeks ago

“We were very well looked after in the showroom, and kept up to date on the progress. The delivery and assembly by the FRUL delivery team was an absolute 5 star service - on time, quick, and thorough. They were efficient, explained all to do's and don'ts, pre-emptied all questions we may have, shared best practices. The high quality of the service matches the high quality of the product. We are extremely satisfied.”

Helpful Report

Posted 1 month ago

“Love the sofa bed! And delivery was great: nice early heads-up on expected delivery time, call when 30 minutes away, nice initiative about London parking. Phil & Fabio were great delivery/assembly guys. Couldn’t have asked for better - many thanks!”

Helpful Report

Posted 1 month ago

“Absolutely amazing service from everyone that we came across in Furl! From the team in the showroom, Edward who came to measure our place and advise us on the right selection and the delivery team who assembled our sofa and changed pistons in our (old) storage bed not to mention various people we liaised with via email, absolutely everyone was friendly and absolutely brilliant at what they do. We bought our bed 10 years to, we bought a sofa bed nod and in the future if we ever need a similar article, Furl will definitely be our first port of call!”

Helpful Report

Posted 1 month ago

“Beautiful bed - delighted with it. It’s such a clever, stylish design. It was delivered today by two absolutely delightful, efficient guys, who took huge care to protect the house and floors, and left the place immaculate.”

Helpful Report

Posted 1 month ago

FURL is rated 4.9 based on 1,460 reviews