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FURL Reviews

4.9 Rating 1,460 Reviews
99 %
of reviewers recommend FURL
4.9
Based on 1,460 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Over A Month
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read FURL Reviews
Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage
London
NW6 4EE

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FURL 5 star review on 30th November 2024
Jonathan Downer
FURL 5 star review on 29th November 2024
Natasha Moxley
FURL 5 star review on 24th November 2024
Anonymous
FURL 5 star review on 11th November 2024
Anonymous
FURL 5 star review on 24th October 2024
Linda Carrington
FURL 5 star review on 22nd October 2024
Robert Rexer
FURL 5 star review on 22nd October 2024
Robert Rexer
139
Anonymous
Anonymous  // 01/01/2019
Outstanding. Expert. Flexible. Brilliant explanation of setting/up and advice on use. Extremely nice individual. Deserves all the plaudits going! Jonathan Dimbleby.
Helpful Report
Posted 1 year ago
I ordered a large leather sofa bed after visiting Furl shop in London. The assistant demonstrated different models and provided a quotation. After ordering online, I waited about 6 weeks for my item to be built. It was delivered last month and assembled in my living room. I am very pleased with the appearance and comfort and hope my new sofa serves my family for many years.
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Posted 1 day ago
We have just taken delivery of the first of 2 storage beds from Furl. It is BEAUTIFUL. The quality of the work, the construction, the fabrics and the brilliant assembly in situ, makes it a pleasure.
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Posted 5 days ago
Perfect sofa bed, perfect delivery. As promised, installation and delivery were included in the price, and executed seamlessly. Fabio & Phil communicated accurately about their ETA and were efficient, informative, and great at their jobs. 10/10 recommend, all around.
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Posted 1 week ago
Dream bed and excellent service! The gentlemen who assembled the bed were polite, removed their shoes, and cleaned their hands before starting. They worked quickly and delivered high-quality results. I will definitely recommend Furl to my friends!
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Posted 1 week ago
I was pleased with your delivery team, they were on time, efficient, tidy and helpful with instructions and information, however I was disappointed not to have purchased the Milano 2.5 seater it was the one I initially thought I was getting. Many thanks Luz Gerstein
Helpful Report
Posted 1 week ago
The team that delivered and installed our sofa bed were first class. I could not fault anything, they were extremely knowledgable and courteous. I can’t recommend them enough! Thank you.
FURL 5 star review on 30th November 2024
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Posted 1 week ago
Both the product and the delivery team are excellent. The delivery team went above and beyond to ensure the sofa got to our top floor despite narrow access. We're incredibly happy with the entire experience, from browsing products at a showroom all the way to the delivery. Thank you Furl!
FURL 5 star review on 29th November 2024
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Posted 1 week ago
This was our third sofa purchase from Furl. We choose them again and again because the products are very high quality and the service is excellent. Their delivery teams are outstanding: helpful and courteous; completely top of the range!
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Posted 2 weeks ago
I'm happy with my sofabed purchase and the delivery service. Feels well made. I bought without visiting the showroom based on good reviews. It's very heavy, so I advise you to buy with the casters.
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Posted 2 weeks ago
We love our Cambio sofa bed. Furl clearly make fantastic quality furniture, thoughtfully designed to give a far better sleeping experience than is normally possible in such a small space, yet at the same time be very robust and easy to fold out and fold back up very quickly. The delivery team likewise had great communication, were very polite and competent and clearly knew everything about the product.
FURL 5 star review on 24th November 2024
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Posted 2 weeks ago
he delivery and assembly of the bed were excellent. The service was prompt and professional, and the staff—Fabio and Phil, if I recall correctly—were extremely polite and efficient. They handled everything with care and ensured the setup was perfect. Great service overall!
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Posted 2 weeks ago
Excellent service with highly professional team. They were very knowledgeable about the products, and gave us a very thorough explanation how to use our bed and dining table. They were very respectful to our property making sure the walls are not scratched during delivery.
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Posted 2 weeks ago
Excellent service from selection of sofa bed, to the communication and the great team who came to install The installation team were friendly and really knowledgeable about the product A1 service
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Posted 3 weeks ago
This was the most impressive delivery ever: on time, friendly and knowledgeable, fast and efficient. Thank you!
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Posted 3 weeks ago
Delighted with the service, delivery guys were absolutely excellent. Polite, helpful, and got the job done in a great amount of time. One mattress did not arrive with them but they explained that they would deliver this the following day and were very apologetic.
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Posted 4 weeks ago
The delivery team were super friendly, assembled the sofa very efficiently and told me lots about the sofa. The whole process was great as I knew exactly when they would arrive.
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Posted 4 weeks ago
We were very well looked after in the showroom, and kept up to date on the progress. The delivery and assembly by the FRUL delivery team was an absolute 5 star service - on time, quick, and thorough. They were efficient, explained all to do's and don'ts, pre-emptied all questions we may have, shared best practices. The high quality of the service matches the high quality of the product. We are extremely satisfied.
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Posted 1 month ago
Love the sofa bed! And delivery was great: nice early heads-up on expected delivery time, call when 30 minutes away, nice initiative about London parking. Phil & Fabio were great delivery/assembly guys. Couldn’t have asked for better - many thanks!
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Posted 1 month ago
Absolutely amazing service from everyone that we came across in Furl! From the team in the showroom, Edward who came to measure our place and advise us on the right selection and the delivery team who assembled our sofa and changed pistons in our (old) storage bed not to mention various people we liaised with via email, absolutely everyone was friendly and absolutely brilliant at what they do. We bought our bed 10 years to, we bought a sofa bed nod and in the future if we ever need a similar article, Furl will definitely be our first port of call!
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Posted 1 month ago
Beautiful bed - delighted with it. It’s such a clever, stylish design. It was delivered today by two absolutely delightful, efficient guys, who took huge care to protect the house and floors, and left the place immaculate.
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Posted 1 month ago
FURL is rated 4.9 based on 1,460 reviews