FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, 71 - 73 Fairfax RoadSwiss Cottage, London Borough of Camden
Rating: 4.88

4.9 Rating 1,578 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,578 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage,
71 - 73 Fairfax RoadSwiss Cottage
London Borough of Camden
NW6 4EE

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FURL 5 star review on 18th November 2025

166

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I am more than impressed with the whole experience. The service and communication with Monika at the store, the punctuality with the timing and delivery of our new bed, the customer service and professionalism of the team who delivered the bed, and the bed itself, which I have found just perfect, I love it. I could not recommend Furl more. I had wanted a Furl bed for a couple of years and I am glad that we finally made the decision and investment.”

Helpful Report

Posted 1 week ago

We’re really pleased the service, delivery and the bed itself all came together as they should. It’s great to hear that Monika’s support in the showroom made the process feel clear and reassuring, that delivery was punctual, and that the team’s professionalism stood out on the day. Most importantly, we’re delighted to know the bed feels just right and that you truly love it. Knowing this was something you’d been considering for some time makes your recommendation especially meaningful. Thank you for choosing Furl.

Posted 1 week ago

“The sofabed itself is fabulous and the mattress very comfy. The delivery people were amazing, friendly, extremely professional and described all the different aspects of the sofa and answered any questions I had. I would highly recommend this company, it was a pleasure from start to finish,”

Helpful Report

Posted 2 weeks ago

Really glad to hear you’re enjoying the sofa bed — especially the mattress. It’s great to know the delivery team were friendly, professional and took the time to talk you through everything and answer your questions. Thanks so much for the recommendation — we’re really pleased it all felt easy from start to finish.

Posted 1 week ago

“Knowledgeable, patient, responsive service”

Helpful Report

Posted 3 weeks ago

Thanks for taking the time to leave this. We’re really glad the support felt helpful throughout and appreciate you sharing your experience.

Posted 1 week ago

“We are delighted with our new sofabed from Furl. The entire process was fantastic, from our visit to the shop to ordering and delivery. We were given precise information about the sofa’s construction and the delivery process. Once a date was agreed, the delivery team did a fantastic job: polite, clean and fast! A five-star service.”

Helpful Report

Posted 3 weeks ago

Hearing that the whole journey — from your first showroom visit through to delivery — felt so smooth is incredibly rewarding for us. We’re especially pleased the detail around the sofa’s construction and delivery was clear and helpful; transparency really matters to us. And your comments about the delivery team will absolutely be passed on — polite, careful and efficient is exactly how we want that final step to feel. Thank you for the five-star recommendation, and for choosing Furl. We hope the sofa bed brings years of comfort and enjoyment.

Posted 1 week ago

“Could not have been more professional. Delivered and assembled in our Barbican flat with no fuss and team were excellent. Very helpful and honest when buying in the Swiss Cottage store.”

Helpful Report

Posted 1 month ago

From showroom to installation, it’s great to hear everything felt straightforward and well handled. We’re really pleased our Swiss Cottage team were helpful and transparent during the buying process, and that the delivery and assembly in your Barbican flat went smoothly and without fuss — that’s exactly how it should be. Thank you for taking the time to share your experience, and for choosing Furl.

Posted 1 week ago

“I’m delighted with my new bed. It looks stylish and is very comfortable! Ordering and delivery process was very efficient and the delivery and installation was great. Particularly helpful that the delivery team called the day before and the morning of delivery so I knew exactly when they would arrive.”

Helpful Report

Posted 1 month ago

All the way up in Sheffield — it’s lovely to hear the bed has landed so well. Stylish and comfortable is exactly the balance we aim for. We’re glad the ordering and delivery felt efficient, and that the calls ahead of delivery were helpful. Knowing exactly when to expect the team makes all the difference, and we’re pleased the installation went smoothly. Thank you for choosing Furl, and for sharing your experience. We hope you enjoy many comfortable nights ahead.

Posted 1 week ago

“Delivered and assembled. Very good quality”

Helpful Report

Posted 1 month ago

“The installation process was seamless and adapted perfectly to my changing circumstances. The installer demonstrated exceptional professionalism and consideration. Thank you, Furl.”

Helpful Report

Posted 1 month ago

Knowing the installation could adapt smoothly to your changing circumstances means a great deal to us. We’ll be sure to pass on your kind words to the installer — professionalism and consideration are exactly what we expect at that stage of the journey. Thank you for taking the time to share this, and for choosing Furl.

Posted 1 week ago

“Great company my buyer pulled out so had already paid for this sofa. They kept it for me safe and delivered it. Great guys that fitted it polite and helpful. I recommend them.”

Helpful Report

Posted 1 month ago

Situations like that can be stressful, so we’re really pleased we could make things easier for you. Holding the sofa safely and arranging delivery when the time was right is all part of the service, and it’s great to hear the fitting team were polite and helpful throughout. Thank you for the recommendation and for trusting us — we’re glad everything worked out in the end.

Posted 1 week ago

“Amazing bed. Very well designed, with a lot of storage space.”

Helpful Report

Posted 2 months ago

“The delivery team were wonderful. They had to carry the sofa bed up 39 steps to our flat and they did so with great humour, strength and grace. They assembled it quickly, walked us through its use and took away all of the packaging. Thank you.”

Helpful Report

Posted 2 months ago

Carrying a sofa bed up 39 steps is no small task, so it’s fantastic to hear it was handled with such good humour and care. We’re really pleased the team assembled everything efficiently, talked you through how it works, and left things tidy by taking all the packaging away — that final detail matters. Thank you for sharing your experience, and for choosing Furl.

Posted 1 week ago

“Furl should rename there product BedSofa! Sure not as catchy as the traditional naming convention but if you are in need of a transforming bedsofa, sofabed then look no further. It it a comfy sofa? Yes; is it stylish? Yes; can you easily fold it out to a delightfully comfy bed? Yes!!! On top of thi sthe customer service and staff have been amazing! Shout out to MJ and David, really grateful for your help!”

Helpful Report

Posted 2 months ago

“BedSofa” did make us smile — you’ve summed up the idea rather well. We’re delighted to hear it’s ticking every box for you: comfortable as a sofa, stylish in the room, and genuinely easy to turn into a proper, comfortable bed. That balance is exactly what we set out to achieve. It’s also wonderful to hear such kind words about the service, and we’ll be sure to pass your thanks on to MJ. Thank you for the recommendation and for choosing Furl.

Posted 1 week ago

“I liked the online order process and the amount of customisation I was able to do when selecting my bed. The photo preview re-renders each time you customise something so you can see how the product is going to look like”

Helpful Report

Posted 2 months ago

Being able to visualise your choices as you customise the bed is something we’ve put a lot of care into, so it’s great to hear the online ordering experience worked well for you. The live image preview is there to make decisions feel confident rather than guesswork, and we’re pleased it helped you see exactly how your bed would look as you refined the details. Thank you for sharing your experience, and for choosing Furl.

Posted 1 week ago

“Outstanding customer service from start to finish. This is an amazing company. From Monika’s patient help choosing the sofa bed and covering material in the showroom, to regular communication to let me know how the order was coming along, to delivery today exactly when said, and very professionally and efficiently put together in situ, everything has run so smoothly.”

Helpful Report

Posted 2 months ago

“Amazing sofa, so comfy and stylish! Delivery team was extremely professional, communication and installation were on time and spotless.”

Helpful Report

Posted 2 months ago

“The delivery of my sofa bed was brilliant. The sofa was assembled in my living room, which was brilliant as there were tight corners to get it through. It took minutes to assemble. So we'll designed. Then I was talked through all I needed to know how my sofa bed operated.”

Helpful Report

Posted 2 months ago

It was a pleasure meeting you in the showroom and helping you choose such a wonderfully flamboyant fabric — it sounds like it’s made quite a statement. We’re really pleased the delivery went so smoothly, especially with tight corners to navigate. Assembling the sofa bed directly in the room and having it ready in minutes is exactly how it’s meant to work. Talking you through how everything operates is an important final step, so it’s great to hear that was clear and helpful. Thank you for choosing Furl and for sharing your experience.

Posted 1 week ago

“My delivery driver was great! I've just renovated my place and he was so careful when moving/carrying the furniture up my narrow stairs. Everything went really smoothly and efficiently. No complains from me!”

Helpful Report

Posted 2 months ago

“More than happy with our Max bed and Tokyo sofa bed! Excellent and professional service while viewing and choosing our furniture, fast delivery and assembly in no time by the delivery team, friendly and efficient. The team arrived on time and worked their magic putting everything together before we knew it! Couldn't be happier with our purchase and experience!!!”

Helpful Report

Posted 3 months ago

“Thank you for the excellent delivery and assembly of my lovely Furl sofa bed by Fabio and Mitch! Appreciate greatly their punctuality, care and speed, as well as their helpful attitude and attention to detail. They observed my uneven floor then proactively proceeded to level the sofa. Fabio also gave a very useful tutorial on how to use and care for the sofa bed, which looks amazing in its space.”

Helpful Report

Posted 3 months ago

“So pleased with my new Furl sofabed. Looks great and feels great. Delivery was excellently managed and completed, thank you.”

Helpful Report

Posted 3 months ago

FURL is rated 4.9 based on 1,578 reviews