FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, 71 - 73 Fairfax RoadSwiss Cottage, London Borough of Camden
Rating: 4.87

4.9 Rating 1,634 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,634 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	100%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage,
71 - 73 Fairfax RoadSwiss Cottage
London Borough of Camden
NW6 4EE

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Anonymous

Ali Parisaei

Antonia Mortlock

177

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The whole experience of buying our Furl sofa bed has been faultless. Whilst we waited 8 weeks for it to be made we received emails keeping us up to date on progress. The confirmed delivery date was just one day later than the estimated date, and the actual delivery was trackable and on time. The two delivery men were helpful and courteous, and the sofa bed was assembled in under half an hour. We are very pleased with it, and, with the caveat that we haven’t yet slept on it, would recommend Furl without hesitation.”

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Posted 2 days ago

“I had a great experience at both locations. The staff are knowledgeable about their products, and the drivers both offered me to reach out if I needed any questions answered.”

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Posted 3 days ago

“Our new bed is fantastic and the delivery was flawless. The furl team was professional, took good care of our newly painted walls and got the bed installed quickly properly. They also communicated well, arriving at the expected time. Fantastic service”

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Posted 1 week ago

Hi Angel, thank you for sharing your experience. We’re really happy to hear the bed is fantastic (We know that already.), the delivery was flawless, and the team were professional and careful with your new walls. Glad the installation and communication met your expectations, the delivery guys are always watching out for reviews, and they'll be super happy to read yours. Thank you again!

Posted 4 days ago

“Love my sofa! Delivered and assembled with care. A very comfortable sit! Can’t wait to try the bed! Definitely a good purchase!”

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Posted 2 weeks ago

Hi Ally, thank you ! We’re really glad to hear you love the sofa, delivery and assembly were done with care, and that it’s already a comfortable sit. Enjoy trying the bed when you get to it and report back here if you like.

Posted 4 days ago

“Fabulous service. Quick, efficient, tidy, friendly. Thoroughly impressed. And the sofa is as beautiful as expected Thank you”

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Posted 3 weeks ago

Hi Rachel, What a nice response! Thank you, and I really hope you and your guests enjoy your sofa.

Posted 4 days ago

“Great communication, incredible delivery team, fantastic couch!”

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Posted 1 month ago

“Fantastic service and excellent product quality. My sofa bed is so comfortable as a bed and beautiful as a sofa”

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Posted 1 month ago

“Excellent customer service and great delivery and set up. The team were very patient with taking us through the many options. Sakshi in particular was very helpful and the team generally were great with follow ups and offers. The delivery team were excellent with their communication, very patient with the parking issues and efficient in setting up the sofa bed and explaining the way it worked.”

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Posted 1 month ago

“Great service from our first visit to the Hampstead store right through to the delivery and build today. Every question answered. Nothing too much of a problem.”

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Posted 1 month ago

“Very happy with my purchase. Delivery would not be faulted.”

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Posted 1 month ago

“Great service in the showroom and the perfect delivery and set up. Amazing to get a sofa bed in proper bed sizes.”

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Posted 1 month ago

Hi Martin, thank you for taking the time to share your experience. We’re really glad to hear you enjoyed the showroom service, the delivery and setup. Enjoy your new full size bed, that happens to also be your sofa.... thanks again for choosing us.

Posted 1 month ago

“I had a great experience in store trying the different sofa bed options and looking through fabric swatches. I was left to take my time and didn’t feel under pressure at all. The delivery process was excellent - I was able to pick my preferred day, was contacted 30 minutes before delivery and the delivery team were very polite and tidy - they were careful to cover their shoes and talked me through how everything operated before leaving.”

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Posted 1 month ago

Hi there, thank you so much for this lovely review! We're really pleased you enjoyed taking your time with the different sofa bed options and fabric swatches in-store, with no pressure to rush the decision. It's also great to hear the delivery process went so smoothly - from picking your preferred day to the team's care on arrival. Thank you for choosing FURL, and we hope you enjoy your new sofa bed for years to come!

Posted 1 month ago

“I’m very pleased with my FURL Air Storage bed. The in‑store team were friendly, knowledgeable and patient, helping me choose the right option without any pressure. The bed itself is superb: the air‑assisted lift is smooth and easy to use, the storage space is generous, and the quality and design are excellent. Delivery and assembly were equally impressive. The team arrived on time, were courteous and efficient, assembled everything perfectly and left no mess. I would highly recommend both the FURL Air Storage bed and the service from this company.”

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Posted 2 months ago

Hi there, thank you so much for this wonderful review! We're delighted the FURL Air Storage bed is working out so well for you - great to hear the air-assisted lift and storage space are hitting the mark, and that our in-store team helped you choose the right option without any pressure. We'll pass your kind words about the delivery and assembly team on to them too. Thanks again for recommending FURL!

Posted 1 month ago

“Very comfortable as a bed. I have owned a Cambio 3 seater now for 2 years. I have it as a sofa in my garden room and for use as a bed either by guests or when in summer my main bedroom gets too hot. For the last 3 months though I have slept in it every night due to a broken foot preventing me climbing stairs and find it extremely comfortable. I am very pleased I chose FURL. It costs more than most brands but it is worth it. Mine is coil spring and slats which I recommend.”

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Posted 2 months ago

Thank you, Nick — glad the Cambio's been such a reliable bed these past few months, especially while you're recovering. Wishing you a speedy recovery, and thanks for sticking with us after two years.

Posted 2 months ago

We love the colour too, thanks for sharing the photo !

Posted 2 months ago

“We are delighted with our lush sofa-bed. It has been delivered in time and it has been perfectly manufactured. We are looking forward to our visitors enjoying a wonderful nights sleep”

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Posted 3 months ago

Thank you, Sonja — so pleased it arrived on time and looks and feels exactly as it should. Hope your visitors enjoy it as much as you do.

Posted 2 months ago

“Superb quality, worth every penny”

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Posted 3 months ago

“The guys who put my Sofabed together were clean, fast, polite, and explained everything. Really happy with the service.”

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Posted 3 months ago

“Everything from the order process to the delivery and installation was excellent. The delivery guys were very friendly, polite and explained the functionality of the sofa bed really clearly”

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Posted 3 months ago

“I have been following this company for 20 Years. From a showroom in Wembley to the London shop in my neighbourhood. Service is impeccable, the solutions are smart, functional, practical and keep improving. All the reason I have chosen to finally make my purchase! No other storage bed has compared. The order process was smooth, supportive and educational. Communication and delivery were impeccable. Lubo and Mitchell were great ambassadors with tips and advice on how to handle the bed from first hand experience of owning one. A must for any brand. Just had my first nights sleep and I must say Furl has not disappointed. I just wish I had made this purchase 20 years ago.”

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Posted 3 months ago

“great communication and delivery”

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Posted 3 months ago

FURL is rated 4.9 based on 1,634 reviews