FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, 71 - 73 Fairfax RoadSwiss Cottage, London Borough of Camden
Rating: 4.88

4.9 Rating 1,585 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,585 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage,
71 - 73 Fairfax RoadSwiss Cottage
London Borough of Camden
NW6 4EE

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FURL 5 star review on 18th November 2025

166

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Sofa arrived on the date promised. So far so good but too early to give 5*! Delivery team were quick to do their job, friendly and efficient and explained things clearly. They did leave a bit of mud behind; perhaps issuing them with blue overshoes would be a good idea :)”

Helpful Report

Posted 3 months ago

“We took a very long time to decide on a Furl bed and even ordered multiple material samples from them at different points in time. I thought Furl would have lost hope in us but they're level of support and care never dimmed and we finally bought a bed from them and we couldn't be happier. The service was excellend, the quality of the bed is great and the storage element suits our needs perfectly. I still feel it is a tad overpriced but I cannot find an alternative that comes close. We ended up going for a bed that was not on the website (a bed that had less storage but was not as tall as their typical storage beds), so I would encourage anyone who is interested to just get in touch with a Furl human and see if they have something that could cover your needs.”

Helpful Report

Posted 4 months ago

“All good, helpful installers - great job and good communication updates”

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Posted 9 months ago

“There was some miscommunication with the sales team regarding the delivery date, but we resolved it professionally. It is clear that they delivered the product in a professional manner. I truly appreciate the delivery team—they were attentive, knowledgeable, and provided excellent service. They took the time to ensure I understood how to operate the mechanism and maximize its usage. They definitely deserve more than just one 'LIKE'!”

Helpful Report

Posted 11 months ago

“Purchasing and store great. The delivery was ok - received email on 3/1 where I provided all required information - my request for information regarding potential delivery times was ignored - had I been aware that the delivery may have been as early as 07:30 I would have got up earlier ( annual leave) Fortunately they were a little late”

Helpful Report

Posted 1 year ago

“I was pleased with your delivery team, they were on time, efficient, tidy and helpful with instructions and information, however I was disappointed not to have purchased the Milano 2.5 seater it was the one I initially thought I was getting. Many thanks Luz Gerstein”

Helpful Report

Posted 1 year ago

“Delighted with the service, delivery guys were absolutely excellent. Polite, helpful, and got the job done in a great amount of time. One mattress did not arrive with them but they explained that they would deliver this the following day and were very apologetic.”

Helpful Report

Posted 1 year ago

“Excellent delivery team. Prompt, and kept us well informed of eta. Polite and cherrful. Also very efficient, but thorough too. Ensured we knew in detail re. installation and dismantling and advice on product care too. We have a flat where internal walls have been installed rather awkwardly and the delivery team very cheerfully adjusted to this. The only disappointing thing was that the delivery was approx a week later than original estimate given at the showroom but that wasn't a biggie for our own personal circumstances, and isn't the fault of the delivery team. In any case we were given advance notice of delay one week before original estimated date”

Helpful Report

Posted 1 year ago

“Excellent sofabed, quality build and comforatble bed. The sofa is a little on the firm side and quite high but OK for me as I am quite tall! Due to the great operating system, converting to a bed takes seconds, without the need to remove and store the cushions. My only slight criticism would be the absence of response to several emails when I queried the delivery date in advance as I needed to avoid a specific day (hence the 4 stars instead of 5). Having said that, the delivery itself was on time, superb, and with a friendly, helpful and very tidy delivery team. They were very professional throughout including advice on siting and how to deal with any problems. I would have no problem recommending Furl in the future.”

Helpful Report

Posted 1 year ago

“Today our new Furl Sofa Bed was delivered and demonstrated by two extremely happy, cheerful, polite & helpful employees. There was a minor delay in meeting the original provisional delivery date, however we are based in Gloucestershire & I imagine therefore not on a frequent delivery route. We are thrilled with the quality of the product & pleased that after much research of the market we eventually chose Furl”

Helpful Report

Posted 1 year ago

“We bought our first Furl storage bed in 2008 and a second one in 2017 when we moved to France. They have endured 4 moves so far, are very easy to de- and reconstruct and to move, and still as new and comfortable as on their first day. Great quality and mechanism and I loved that you can customise them to the tiniest detail. Only thing that was a disaster in our case was the international shipping which was very overpriced and like Russian roulette 🤣. But if this side has improved we are happy to order 2 more beds for our kids as we speak 😉. Best wishes from Strasbourg Astrid & family”

Helpful Report

Posted 1 year ago

Hi Astrid, How lovely to hear from you again and for you to share your experiences with everyone. International deliveries are challenging, but we're getting better at managing expectations. I look forward to speaking to you soon about the beds for your children, once they have storage beds, there will be no excuses for keeping their rooms tidy!

Posted 1 year ago

“Quick efficient set up once the bed arrived.”

Helpful Report

Posted 1 year ago

“The purchasing process was pleasant and I am pleased with my purchase. The only part which was disappointing was the delivery where the information regarding delivery that I received was different (told I would be informed by phone by the delivery drivers on the day but it seemed pretty one sided).”

Helpful Report

Posted 2 years ago

We appreciate you taking the time to share your experience with us. We are sorry to hear that the delivery process was not up to what had been promised. We would love to make it better for you next time.

Posted 2 years ago

“The delivery team were fantastic. The product is extremely high quality so worth its price. The other criticism I would have is the website didn’t have any record of my order and nor did the tracking details of high did not reasure!”

Helpful Report

Posted 2 years ago

“The delivery team was polite, efficient and tidy delivering and assembling the sofabed. Explained things and answered all questions. The only reason I give a 4 and not a 5 is not about the delivery team but the delivery process itself. I asked the day prior for an idea of the delivery time window and never got a response. I only learned of the delivery time a few hours prior and it was right in the middle of a schedule conference call that I had to cancel. Delivery windows should be given prior to the delivery day so that not only Furl but also the client can plan their day.”

Helpful Report

Posted 2 years ago

“Unfortunately, my bed was delivered 3 weeks late. I had to contact Furl to ask where it was and they should have been contacting me with an explanation and apology. However, the delivery process was very smooth and professional. The crew were efficient, careful, helpful and courteous and very friendly. I would strongly recommend them.”

Helpful Report

Posted 2 years ago

“I waited an extra few weeks for my sofa bed to be delivered because the wrong feet had been made. When the sofa was finally delivered the two guys took great care putting the sofa together, until they realised they couldn’t fit the moving system as it was the wrong size. It took several phone calls to HQ to discuss what to do next, and finally they had to drill extra holes into the base of the sofa to be able to fit the moving system. After 3 hours I was happy my sofa bed was in good working order. I applaud the two delivery guys, who were polite and professional, and managed to put the sofa bed together despite not having the correct part.”

Helpful Report

Posted 3 years ago

“Delivery had to be rescheduled, but once the van arrived everything went smoothly and the team could not have been more helpful.”

Helpful Report

Posted 3 years ago

“Bought two Furl Max+ storage beds over several months. Broadly speaking, happy, despite the second, smaller bed costing more than the original due to price inflation. Positives: the beds are well designed, elegant, space-saving, robust, have changeable covers, are UK-made, - and do the job. The delivery crew gave a courtesy call an hour before arrival and arrived on time. A few minor gripes, however: 1. Please ask delivery staff not to rest bed materials against customers' walls - it marks them. 2. Delivery for the second bed was approximately 20 days over the estimated delivery date, which is a disappointment, given the price paid. 3. The on-hold telephone voice does not sound warm enough and should be replaced with a professional voice-over who can suitably convey and represent the business's values.”

Helpful Report

Posted 3 years ago

“Excellent product and great delivery / installation team. Would have been 5 stars if delivery had happened when originally told however apparently no delivery team was in our area (south east England) until 2 weeks later.”

Helpful Report

Posted 3 years ago

FURL is rated 4.9 based on 1,585 reviews