FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, 71 - 73 Fairfax RoadSwiss Cottage, London Borough of Camden
Rating: 4.87

4.9 Rating 1,639 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,639 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	100%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage,
71 - 73 Fairfax RoadSwiss Cottage
London Borough of Camden
NW6 4EE

Write Your review

Tell us how FURL made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Ali Parisaei

Antonia Mortlock

177

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service as always from Fuel. We have now bought 5 beds in total over 7 years and all still in perfect condition”

Helpful Report

Posted 3 years ago

“Super delivery team, quick efficient and competent”

Helpful Report

Posted 3 years ago

“Excellent sofabed: very impressed with the design, it is brilliant! As it came unassembled, getting it into the flat was so easy The two men who installed it were able to do so within 30 minutes! Altogether, excellent service, from the helpful sales person in the showroom; the email communication along the way; the delivery guys, were all so good. I couldn't be more delighted.”

Helpful Report

Posted 3 years ago

“We have a wall bed that turns into a sofa and are quite disappointed with it. It’s very difficult to pull down bc there’s hardly any space for your fingers, and there’s a huge gap between the headboard and the mattress. The mattress is their top end but it caves in in the middle. It was incredibly expensive. And when we complained about the difficulty of pulling it down, the designer was rude and condescending and got very defensive. He didn’t do anything to address this specific issue. We would not recommend this product.”

Helpful Report

Posted 3 years ago

“Fantastic team! Thank you for quick and efficient assembly today. Very happy!”

Helpful Report

Posted 3 years ago

“I waited an extra few weeks for my sofa bed to be delivered because the wrong feet had been made. When the sofa was finally delivered the two guys took great care putting the sofa together, until they realised they couldn’t fit the moving system as it was the wrong size. It took several phone calls to HQ to discuss what to do next, and finally they had to drill extra holes into the base of the sofa to be able to fit the moving system. After 3 hours I was happy my sofa bed was in good working order. I applaud the two delivery guys, who were polite and professional, and managed to put the sofa bed together despite not having the correct part.”

Helpful Report

Posted 3 years ago

“Great customer experience! Really nice and polite delivery team.”

Helpful Report

Posted 3 years ago

“Outstanding. Expert. Flexible. Brilliant explanation of setting/up and advice on use. Extremely nice individual. Deserves all the plaudits going! Jonathan Dimbleby.”

Helpful Report

Posted 3 years ago

“Great service from design to installation - everyone along the way was very helpful. Love my new bed!”

Helpful Report

Posted 3 years ago

“I purchased the Milano sofa bed and Illusion storage bed - the delivery and installation were seamless. Very helpful staff that clearly showed their passion for the product they installed.”

Helpful Report

Posted 3 years ago

“From placing my order through to delivery, customer service was excellent. Drivers were very polite and accommodating, ensuring that the delivery and installation was seamless. The quality of the sofa is also excellent. Would definitely buy again!”

Helpful Report

Posted 3 years ago

“Very happy with the delivery team who were super helpful. The quality of the safa-bed seems very good.”

Helpful Report

Posted 3 years ago

“Great service from Furl all across the board: - got an informative and honest consultation at the showroom (Ece, the consultant, was professional, knowledgeable, honest, polite and overall pleasant to deal with); - got all the support I needed while ordering the sofa and after the order, receiving prompt responses from Marcin and Ece to my enquiries; - got prompt logistical support from Aimee to arrange the delivery; - got hassle-free delivery. The delivery guys came, polite and smiley, took their shoes off unprompted before stepping onto my white carpet, carefully brought the sofa parts, assembled, cleaned up, showed me how to use the sofa and left; - got a great-looking sofa that every guest compliments. Overall, I have no regret about spending my money on Furl's (more expensive) sofas. That's how you do premium customer service.”

Helpful Report

Posted 3 years ago

“Quickly and efficiently assembled. Took the time to answer questions as well. Very happy.”

Helpful Report

Posted 3 years ago

“Extremely good service and excellent quality product. Looking forward to some comfy sleeps”

Helpful Report

Posted 3 years ago

“excellent product, excellent customer service”

Helpful Report

Posted 3 years ago

“The delivery and fitting of my mirage bed was all to schedule and the fitters were very friendly”

Helpful Report

Posted 3 years ago

“Delivery had to be rescheduled, but once the van arrived everything went smoothly and the team could not have been more helpful.”

Helpful Report

Posted 3 years ago

“We had searched the internet for a quality sofabed - and although a number of sites proferred to offer them, we couldn't find anywhere that had stock that we could see and test, even though we were prepared to pay for quality - and sure as eggs is eggs, we were not prepared to pay good money for a product sight unseen. Apart from FURL whose online process was simple and highlighted showrooms where we could see and choose from a variety of configurable options. From our initial showroom visit with Claudia taking all the time we needed (even waiting patiently while we tried to get the deposit processed - turns out to be a problem with a vpn connection attempting to access bank accounts). The sofabed was ready earlier than we anticipated - but as we were about to move house, the lovely Aimee in delivery was happy to hold delivery till we were ready. Actual delivery came spot on time (at 7:50am) and was a one man job much to our surprise - Paul did an outstanding job - setting it up very quickly and showing us once again exactly how it works. It sits now in our conservatory and Crusha the cat has now claimed ownership sitting on the arm or back of the sofa in the morning sunshine. We are absolutely delighted with this very high quality piece of furniture and the top quality service throughout.”

Helpful Report

Posted 3 years ago

“The technicians who came to install the bed were very good. Polite, fast and clear in their communications. The bed looks great and is very comfortable. Would highly recommend.”

Helpful Report

Posted 3 years ago

FURL is rated 4.9 based on 1,639 reviews