FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, London
Rating: 4.88

4.9 Rating 1,373 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,373 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage
London
NW6 4EE

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126

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The delivery team was excellent. Friendly, polite and knowledgeable.”

Helpful Report

Posted 9 months ago

“Very helpful and efficient team. Felt very looked after and listened to. Thank you.”

Helpful Report

Posted 10 months ago

“Total pleasure to deal with Furl, from our first visit to their London showroom to delivery of our sofa bed. The sofa is quite expensive but when you see the quality of it and the service provided, well worth every penny. Also many thanks to the very friendly and efficient delivery men, again very impressed.”

Helpful Report

Posted 10 months ago

“I would like to mention the high standard of service received from start to finish was super. Today Fabio and Lubo delivered and assembled the bed with care. They were tidy, quick, clean and very professional. Both were very friendly and knew exactly what to do, they worked very well as a team also. The bed looks superb and is constructed to a very high standard.”

Helpful Report

Posted 10 months ago

“Excellent quality sofabed. Good delivery service.”

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Posted 10 months ago

“Really efficient and professional delivery service — very satisfied”

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Posted 10 months ago

“Furl has been amazing since the get-go. The service at the showroom at Barbican was amazing. Zeynep was so patient and collaborative, it was a joy to be there. She made the decision easy. Ther quality of the products is great. I wanted a comfortable sofa bed for when my parents come over for a month and this is it...it's a regular mattress in a sofa, not anything flimsy or super thin...so happy. The delivery was scheduled and the date and time were respected. And then finally the delivery and assembly team were amazing. Sorry i don't know their names, but they kept me updated on ETA, were super professional, the assembly was super quick, and they took the time to explain and demonstrate how everything worked. I am so happy with the overall service and quality of Furl. Thanks to all the Team !!”

Helpful Report

Posted 10 months ago

“My Delivery of my bed was on time and the 2 men were very polite they showed me how to open and close it, and the level you should have your clothing at. They also said that this was a good choice, it was fix in no time at all. I am sure that i will be happy with my new bed.”

Helpful Report

Posted 10 months ago

“A delightful company to deal with. Prompt replies to my emails and excellent manufacturing and delivery service!”

Helpful Report

Posted 10 months ago

“Great product, efficiently delivered, good sales service.”

Helpful Report

Posted 10 months ago

“Excellent installation, they couldn’t have been more polite and efficient. And the bed is absolutely beautiful, with the most storage I was able to find of any bed.”

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Posted 10 months ago

“Excellent customer service from the moment I walked into the shop right through to when the sofa bed was delivered. I spent a lot of time choosing the sofa bed I wanted and Zeynep was incredibly helpful. I also spoke to some of her colleagues who again were great. The deliver chaps spent time showing me how it all worked and were very polite. I am delighted with the sofa bed and will certainly recommend Furl to everyone I know.”

Helpful Report

Posted 10 months ago

“Super helpful and efficient delivery team”

Helpful Report

Posted 10 months ago

“Excellent service from start to finish, I can't rate Furl highly enough.”

Helpful Report

Posted 10 months ago

“The delivery team was polite, efficient and tidy delivering and assembling the sofabed. Explained things and answered all questions. The only reason I give a 4 and not a 5 is not about the delivery team but the delivery process itself. I asked the day prior for an idea of the delivery time window and never got a response. I only learned of the delivery time a few hours prior and it was right in the middle of a schedule conference call that I had to cancel. Delivery windows should be given prior to the delivery day so that not only Furl but also the client can plan their day.”

Helpful Report

Posted 10 months ago

“Excellent service and product”

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Posted 10 months ago

“I've purchased a storage bed which I was able to design as per my taste and needs. Furl offers great availability of materials, colours and storage solutions and furniture is crafted with great attention to details. Sales and delivery departments have been both very helpful during the process and the delivery team showed up on time, assembled the bed very quickly leaving my flat clean and tidy. I couldn't recommend more.”

Helpful Report

Posted 10 months ago

“The sofa bed is beautiful. Very smooth process from ordering to delivery. The delivery team let me know when they were arriving and set the sofa bed up for me before explaining how to operate it. I highly recommend this company. The sofa bed was made to measure but I paid for an express order so there were no long delays.”

Helpful Report

Posted 10 months ago

“Everything went smoothly and the delivery guys were excellent - thanks.”

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Posted 10 months ago

“What an upgrade to our last sofa bed. Our sofa bed is our main bed used daily so it was important to get something that would be comfortable, easy to set up and put away and also have storage. This meats every need. The bed is so comfy with the memory foam mattress and so surprised at the size of the bed. It feels so spacious even with 2 adults and a 2.5year old. The delivery team were fantastic. They were so friendly and set up the sofa so quickly and made sure we knew how to set up correctly. Also so informative letting us know if we move that we can pay for the sofa to be repackaged and moved for us.”

Helpful Report

Posted 10 months ago

FURL is rated 4.9 based on 1,373 reviews