Furl has been amazing since the get-go. The service at the showroom at Barbican was amazing. Zeynep was so patient and collaborative, it was a joy to be there. She made the decision easy. Ther quality of the products is great. I wanted a comfortable sofa bed for when my parents come over for a month and this is it...it's a regular mattress in a sofa, not anything flimsy or super thin...so happy. The delivery was scheduled and the date and time were respected. And then finally the delivery and assembly team were amazing. Sorry i don't know their names, but they kept me updated on ETA, were super professional, the assembly was super quick, and they took the time to explain and demonstrate how everything worked. I am so happy with the overall service and quality of Furl. Thanks to all the Team !!