FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, 71 - 73 Fairfax RoadSwiss Cottage, London Borough of Camden
Rating: 4.88

4.9 Rating 1,542 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,542 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage,
71 - 73 Fairfax RoadSwiss Cottage
London Borough of Camden
NW6 4EE

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Suzan Salih-Rasool

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163

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Absolutely amazing service from everyone that we came across in Furl! From the team in the showroom, Edward who came to measure our place and advise us on the right selection and the delivery team who assembled our sofa and changed pistons in our (old) storage bed not to mention various people we liaised with via email, absolutely everyone was friendly and absolutely brilliant at what they do. We bought our bed 10 years to, we bought a sofa bed nod and in the future if we ever need a similar article, Furl will definitely be our first port of call!”

Helpful Report

Posted 9 months ago

“Beautiful bed - delighted with it. It’s such a clever, stylish design. It was delivered today by two absolutely delightful, efficient guys, who took huge care to protect the house and floors, and left the place immaculate.”

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Posted 10 months ago

“Excellent delivery team. Prompt, and kept us well informed of eta. Polite and cherrful. Also very efficient, but thorough too. Ensured we knew in detail re. installation and dismantling and advice on product care too. We have a flat where internal walls have been installed rather awkwardly and the delivery team very cheerfully adjusted to this. The only disappointing thing was that the delivery was approx a week later than original estimate given at the showroom but that wasn't a biggie for our own personal circumstances, and isn't the fault of the delivery team. In any case we were given advance notice of delay one week before original estimated date”

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Posted 10 months ago

“Phil and Fabio were brilliant. We have a very tricky access up several flights of narrow stairs. They were so helpful and kind and showed us how to use our sofa bed. V grateful!”

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Posted 10 months ago

“Great service from ordering to delivery. New sofa bed explained and demonstrated once installed. Good aftercare if needed aswell!”

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Posted 10 months ago

“Customer service in showrooms, and throughout the ordering was very good. Receiving request to pay the final part of the deposit at 16:00 in the Friday to secure delivery on the Monday was less ideal, and should have been given more notice. Delivery and assembly people were very friendly and professional”

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Posted 10 months ago

“Had our FURL Tokyo Sofa Bed delivered yesterday. Though it's early days, we couldn't be more happy with it. Great quality and Phil and Fabio who delivered it and put it together were great also - informative, polite and knowledgable (answered all my awkward questions with a smile). Looking forward to many years of comfort.”

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Posted 10 months ago

“I'm delighted with my purchase. The quality is top notch, and customer service has been spot on. Excellent communication through the ordering and delivery process. Most importantly, my new sofa bed is extremely comfortable.”

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Posted 10 months ago

“On time, efficient and friendly.”

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Posted 10 months ago

“The two guys that delivered and installed our items were absolutely amazing: efficient, knowledgeable and very polite. Please make sure to pass our compliments to them!”

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Posted 10 months ago

“Friendly, competent and customer orientated approach. The team assembled the the sofa , explained how the mechanism works. They conducted themselves flawlessly and were very attentive. One does not see such perfection very often nowadays.”

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Posted 10 months ago

“very efficient, very polite. Provided a great overview of how to maintain the product. Well done!”

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Posted 10 months ago

“Excellent sofabed, quality build and comforatble bed. The sofa is a little on the firm side and quite high but OK for me as I am quite tall! Due to the great operating system, converting to a bed takes seconds, without the need to remove and store the cushions. My only slight criticism would be the absence of response to several emails when I queried the delivery date in advance as I needed to avoid a specific day (hence the 4 stars instead of 5). Having said that, the delivery itself was on time, superb, and with a friendly, helpful and very tidy delivery team. They were very professional throughout including advice on siting and how to deal with any problems. I would have no problem recommending Furl in the future.”

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Posted 10 months ago

“Very professional service! Everything went smoothly. I am very happy with the arm chair. Thank you very much.”

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Posted 10 months ago

“Smooth delivery process, very efficient and respectful of the property. Spent time with me to tell me how the sofa worked.”

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Posted 11 months ago

“Great product and excellent installation!”

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Posted 11 months ago

“Very efficient delivery - thank you”

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Posted 11 months ago

“Excellent communication, great delivery team. Very prompt kept me updated throughout the day. And installed the bed in minutes”

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Posted 11 months ago

“Everything with Furl has been 5 stars from the customer service, quality and innovation of the furniture to the delivery and set up. I highly recommend”

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Posted 11 months ago

“Good service and customer communication”

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Posted 11 months ago

FURL is rated 4.9 based on 1,542 reviews