FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, 71 - 73 Fairfax RoadSwiss Cottage, London Borough of Camden
Rating: 4.88

4.9 Rating 1,580 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,580 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage,
71 - 73 Fairfax RoadSwiss Cottage
London Borough of Camden
NW6 4EE

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FURL 5 star review on 18th November 2025

166

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Excellent service throughout, very pleased with new sofabed! Edward in the Kings Road showroom was really helpful in deciding the style and colour, and Fabian and Phil were great with the delivery and assembly. Would highly recommend”

Helpful Report

Posted 9 months ago

“This is our second storage bed and once again we are very pleased with our new bed. The delivery and fitting was carried out by the really friendly Watford crew in good time and a professional manner with advice on safety, some maintenance and support if needed. Well done to both of them. Thank you.”

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Posted 9 months ago

“Great / arrived on time and assembled very quickly and showed me how to use, all very simple.”

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Posted 9 months ago

“Seamless process from website to delivery. Prompt, professional and knowledgeable delivery team. Couldn’t be happier!”

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Posted 9 months ago

“We had bed delivered yesterday. A bit early to review bed - it looks great - but delivery service was excellent.”

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Posted 9 months ago

“Exceptional service from start to finish! From meeting Edward in the Chelsea showroom, email communication and of course the team who delivered and assembled my max storage bed, Fabio and Phil. Edward was knowledgeable, patient and helpful whilst I made my choice. Fabio and Phil on delivery day were professional, courteous, tidy, clean, very knowledgeable and clearly passionate about what they do. I could not be happier with my new bed (which I have looked for for years!), the storage is more impressive than I anticipated. The overall customer service from start to finish makes Furl stand out. Fabio and Phil were very patient on delivery day answering all of my questions and ensuring I was happy before they left. They were courteous in asking if they were required to remove their shoes (which they did with no bother at all), tidy whilst assembling and removed all packaging upon leaving. Friendly and professional. I can’t recommend Furl enough!! Plus being able to view products in a physical showroom was a big tick for me. Thank you to all at Furl.”

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Posted 9 months ago

“A great experience from start to finish. Team in store very helpful. Fantastic product. It's comfortable and looks great. Team doing install very efficient and quick. The whole process very quick”

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Posted 10 months ago

“Great advice, communication and fantastic product. Our bed was delivered one week later than the ‘estimated delivery date’ which was acceptable to us, and it was well worth the wait. The team communicated well throughout and the delivery men installing the product went above and beyond explaining the bed and clearing up after themselves. A great experience all round.”

Helpful Report

Posted 10 months ago

“Really love our Tokyo sofa bed - my daughter tried the mattress in the Swiss Cottage showroom and declared it was just like a real bed. The showroom staff were very helpful and demonstrated the sofa beds and also answered our numerous questions. The delivery team were excellent - managing to get the sofa into quite a tight space - they assembled the sofa bed and then gavve us a demonstation of how it worked. Thank you”

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Posted 10 months ago

“Very impressive service, from the showroom to the delivery. Everything was considered and efficient. The quality of the product is excellent as well. Highly recommend!”

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Posted 10 months ago

“Fabian and the other guy were fantastic. They were efficient, friendly and fitted the bed well. They even showed us how to operate the bed.”

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Posted 10 months ago

“Love Furl. Delivery driver was great and really informed about the sofa. Great representative for the company. He was on time and kept me posted of his arrival details.”

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Posted 10 months ago

“I was kept informed of progress on my order and the delivery/installation team were absolutely superb, they explained everything in clear, simple terms and I am delighted with my Class Chair sofa bed. Thank you all at FURL !”

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Posted 10 months ago

“Delivery was on time, efficiently assembled by friendly and informative operatives. Helpful assistance with colour choices from the showroom. .”

Helpful Report

Posted 10 months ago

“The Swan sofa bed looks extremely smart, and my client is delighted. Moreover, the delivery team, in particula, Lyubo went out of their way to accommodate my clients needs and deliver with efficiency and care.”

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Posted 10 months ago

“Great service and a great product”

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Posted 10 months ago

“Fabio and Phil were fantastic! Gave clear updates on arrival time - texting and calling! They were really efficient, professional and friendly. They explained everything we need to know regarding the bed (how it functions and how to look after it) and they put the bed together in no time! They also explained that if we were to move in the future, they could come and take the bed apart for us (understandably for a fee) but just to contact Furl. Really nice genuine men- very good at both the skilful side and personable side of their job! Please reiterate my thanks to them!”

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Posted 10 months ago

“The bed is really comfortable and the storage space is amazing. I highly recommend Furl. The delivery and assembly was highly professional. A great team both in the shop in Swiss Cottage and on the road.”

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Posted 10 months ago

“The delivery team were fantastic. They called ahead to let me know when they would arrive and were right on time. They assembled the sofa bed quickly and showed me how to use it. Truly wonderful people – kind, professional, and efficient. I'm extremely satisfied with Furl’s service from start to finish.”

Helpful Report

Posted 10 months ago

“Furl’s customer service has been deeply disappointing, with a complete lack of accountability for faulty assembly. Despite multiple emails, they continue to deflect responsibility rather than provide a practical solution. The issue stems from their own installers, who failed to properly secure key bolts during the original assembly. Yet, instead of acknowledging this, Furl has repeatedly suggested that our movers were at fault, despite clear evidence to the contrary. Their responses have been slow and unhelpful, leaving us waiting for weeks with no resolution. Even after promising to provide further information, they have failed to follow through in a timely manner. A company that prides itself on quality should stand by its work, yet Furl has shown little regard for post-purchase support. We cannot recommend them based on this experience and would urge others to be cautious before purchasing.”

Helpful Report

Posted 10 months ago

Hello Amiel, We installed your bed over 6 years ago, and we understand that you recently moved, and upon re-installation of your bed, have discovered some screws/bolts that need replacing. We will be pleased to replace these screws and have made contact with you to try and resolve this. Apologies for our slow response and attention to this.

Posted 10 months ago

FURL is rated 4.9 based on 1,580 reviews