FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, 71 - 73 Fairfax RoadSwiss Cottage, London Borough of Camden
Rating: 4.88

4.9 Rating 1,542 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,542 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage,
71 - 73 Fairfax RoadSwiss Cottage
London Borough of Camden
NW6 4EE

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Suzan Salih-Rasool

Isabelle DI NARDO

Elodie Saurat

163

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Lovely sofa, delivered on time by a friendly, careful team who made sure that I knew eactly how the product works, and how great the after-sales service is! Thanks forthe lovely service!”

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Posted 8 months ago

“Received sofa a week earlier than expected, the delivery team were very professional polite installed quickly and removed all rubbish very happy with the quality.”

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Posted 8 months ago

“I ordered a large leather sofa bed after visiting Furl shop in London. The assistant demonstrated different models and provided a quotation. After ordering online, I waited about 6 weeks for my item to be built. It was delivered last month and assembled in my living room. I am very pleased with the appearance and comfort and hope my new sofa serves my family for many years.”

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Posted 8 months ago

“We have just taken delivery of the first of 2 storage beds from Furl. It is BEAUTIFUL. The quality of the work, the construction, the fabrics and the brilliant assembly in situ, makes it a pleasure.”

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Posted 8 months ago

“Perfect sofa bed, perfect delivery. As promised, installation and delivery were included in the price, and executed seamlessly. Fabio & Phil communicated accurately about their ETA and were efficient, informative, and great at their jobs. 10/10 recommend, all around.”

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Posted 8 months ago

“Dream bed and excellent service! The gentlemen who assembled the bed were polite, removed their shoes, and cleaned their hands before starting. They worked quickly and delivered high-quality results. I will definitely recommend Furl to my friends!”

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Posted 8 months ago

“I was pleased with your delivery team, they were on time, efficient, tidy and helpful with instructions and information, however I was disappointed not to have purchased the Milano 2.5 seater it was the one I initially thought I was getting. Many thanks Luz Gerstein”

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Posted 8 months ago

“The team that delivered and installed our sofa bed were first class. I could not fault anything, they were extremely knowledgable and courteous. I can’t recommend them enough! Thank you.”

FURL 5 star review on 30th November 2024

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Posted 9 months ago

“Both the product and the delivery team are excellent. The delivery team went above and beyond to ensure the sofa got to our top floor despite narrow access. We're incredibly happy with the entire experience, from browsing products at a showroom all the way to the delivery. Thank you Furl!”

FURL 5 star review on 29th November 2024

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Posted 9 months ago

“This was our third sofa purchase from Furl. We choose them again and again because the products are very high quality and the service is excellent. Their delivery teams are outstanding: helpful and courteous; completely top of the range!”

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Posted 9 months ago

“I'm happy with my sofabed purchase and the delivery service. Feels well made. I bought without visiting the showroom based on good reviews. It's very heavy, so I advise you to buy with the casters.”

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Posted 9 months ago

“We love our Cambio sofa bed. Furl clearly make fantastic quality furniture, thoughtfully designed to give a far better sleeping experience than is normally possible in such a small space, yet at the same time be very robust and easy to fold out and fold back up very quickly. The delivery team likewise had great communication, were very polite and competent and clearly knew everything about the product.”

FURL 5 star review on 24th November 2024

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Posted 9 months ago

“he delivery and assembly of the bed were excellent. The service was prompt and professional, and the staff—Fabio and Phil, if I recall correctly—were extremely polite and efficient. They handled everything with care and ensured the setup was perfect. Great service overall!”

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Posted 9 months ago

“Excellent service with highly professional team. They were very knowledgeable about the products, and gave us a very thorough explanation how to use our bed and dining table. They were very respectful to our property making sure the walls are not scratched during delivery.”

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Posted 9 months ago

“Excellent service from selection of sofa bed, to the communication and the great team who came to install The installation team were friendly and really knowledgeable about the product A1 service”

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Posted 9 months ago

“This was the most impressive delivery ever: on time, friendly and knowledgeable, fast and efficient. Thank you!”

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Posted 9 months ago

“Delighted with the service, delivery guys were absolutely excellent. Polite, helpful, and got the job done in a great amount of time. One mattress did not arrive with them but they explained that they would deliver this the following day and were very apologetic.”

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Posted 9 months ago

“The delivery team were super friendly, assembled the sofa very efficiently and told me lots about the sofa. The whole process was great as I knew exactly when they would arrive.”

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Posted 9 months ago

“We were very well looked after in the showroom, and kept up to date on the progress. The delivery and assembly by the FRUL delivery team was an absolute 5 star service - on time, quick, and thorough. They were efficient, explained all to do's and don'ts, pre-emptied all questions we may have, shared best practices. The high quality of the service matches the high quality of the product. We are extremely satisfied.”

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Posted 9 months ago

“Love the sofa bed! And delivery was great: nice early heads-up on expected delivery time, call when 30 minutes away, nice initiative about London parking. Phil & Fabio were great delivery/assembly guys. Couldn’t have asked for better - many thanks!”

Helpful Report

Posted 9 months ago

FURL is rated 4.9 based on 1,542 reviews