French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.63

4.6 Rating 10,848 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,848 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery arrived , snack boxes torn, brioche squashed Madeleines squashed.. Poorly packaged. Have tried to phone but number does not exist. Have emailed for a refund but no reply”

Helpful Report

Posted 5 years ago

Very sorry to hear that. Please e-mail customerservice@frenchclick.com with your order number as the subject. We'll be able to refund or redeliver the items. You should get a reply within 24 business hours and the phone is 0900-1730 Monday to Friday 02077371024.

Posted 5 years ago

“We like FC very much! The website is very easy to use, as is managing the account. We have a delivery every month or so and it is generally items to augment the supermarket shopping, which we cannot buy in the UK. So certain flavours of jam, cheeses we don't see this side of the Channel, sauces which do not generally appeal to British palate, better ready-made pastry. And sometimes things we forgot to buy in Auchan or SuperU! Long, may you thrive...Vive le Clic Francais! 😁”

Helpful Report

Posted 5 years ago

“Good customer service. Accurate and prompt delivery”

Helpful Report

Posted 5 years ago

“10 items ordered and paid for but only 9 delivered. no refund yet - not very good!”

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Posted 5 years ago

“Excellent service. Great selection. Superb packaging.”

Helpful Report

Posted 5 years ago

“I recently placed my first order with French Click. I was very impressed with the range of goods on the website. My order arrived minus a couple of items missing that appeared on the ticket as being picked. I emailed French Click to ask if they could be delivered, and instead, they refunded the cost of the items to me. That was a minor disappointment. I will use French Click again, but it would be very useful if the orders were double checked before being dispatched.”

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Posted 5 years ago

“Very good service happy I have found a website where I can purchased my French product”

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Posted 5 years ago

“very good services, thank you”

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Posted 5 years ago

“Ordering was simple enough but parcel arrived with smashed jars inside and vinegar leaking out. Hazardous to dispose of broken glass. DPD (delivery service) blamed FrenchClick and basically said it wasn't their problem because FrenchClick had packed parcel incorrectly. I would like to hear FrenchClick's response.”

Helpful Report

Posted 5 years ago

“Although the website could do with updating/modernising it's actually very functional. Large choice of products, most you can't find in UK shops, and team very reactive and helpful. Bon app !”

Helpful Report

Posted 5 years ago

“BRILLIANT !! EVEN THOUGH I HAVE STOPPED WORKING IN LONDON (FREE DELIVERY) IT IS STILL A GREAT SERVICE”

Helpful Report

Posted 5 years ago

“1st: Failed to deliver the café I ordered and sent 2 terrines I hadn't ordered instead of terrine I had ordered. 2nd: In order to resolve the problem sent a café but not the one I ordered and failed to send the terrines I ordered. So.. Charged for café I didn't order and charged for 2 terrine I didn't order. Only ONE item I ordered was dilivered. So... a 25% success rate.... Used to be a great shop... Apparently no longer.”

Helpful Report

Posted 5 years ago

Very sorry about this. We'll be able to refund the incorrect items or redeliver them. Please e-mail customerservice@frenchclick.com and matthew@frenchclick.com with the details of the mistakes.

Posted 5 years ago

“Amazing service. Ordered from Scotland and received next day before 12.00! So speedy and efficient. Just a little problem with a couple of bashed tins but we can live with that - they’re too wonky to stand up but we’ll just decant.”

Helpful Report

Posted 5 years ago

“We would have given 5 stars but the tinned peas were all dented, and the parcel have a few tares in the box. otherwise we were so pleased to have found you as we have been unable to go to France for our annual shopping trip. We will be visiting you again at a later date.”

Helpful Report

Posted 5 years ago

“Very satisfied with price and delivery time and response to my email (on the issue below), I ordered multiples of a product and only after I had received the order did I find out that they were out of stock, so I didn't recieve everything I ordered. (2 days later I was refunded) If you are out of stock SAY IT ON THE WEBSITE! so people are aware of that when buying and not when it is too late!”

Helpful Report

Posted 5 years ago

Very sorry about this, unfortunately sometimes there can be computer or other errors that result in products being out of stock at the last minute. If a reasonable amount of your order is being changed you should be contacted before it's done. If you want to order the missing amount, we'll refund any delivery charge so you won't have to pay it. Simply e-mail matthew@frenchclick.com and customerservice@frenchclick.com and will sort it for you.

Posted 5 years ago

“If our loved ones can't get to France, then France can come to them! it was a joy to find produce that is so delicious and reminiscent of holidays across the channel. Ordering was easy and delivery efficient. will definitely use again. Bon appétit tout le mode!”

Helpful Report

Posted 5 years ago

“I’ve been a customer for over 9 years. I like the company and their pleasant staff. But they have fallen behind in several key areas. One, the website is very poor and totally unsuited to modern mobile browsing. Two, it is impossible to modify an order once it is committed to them. No matter how long in advance you order. And three, the most annoying of all is the complete shambles of actual delivery versus orders. This is especially true with water. In my last five orders I have received nothing like the (modest) quantities I have ordered of Contrex, Vichy St Yorre, Courmayeur, Rozana you name it. They never warn you before delivery day but you are left with perhaps 4 packs instead of 12. There have been repeated issues with other goods (cheeses and meats) not turning up either. How can I possibly rely on that? I’m not asking for miracles but some sort of warning or substitution. Finally the delivery is rarely on time and you have to call the office to find out where the driver is. So regrettably, we have moved to the competition.”

Helpful Report

Posted 5 years ago

Very sorry about this. We have a limit of water per order of 6 packs in our London area. You should be warned if products are removed from the order and it represents a substantial part of the order. We have been extremely busy due to Covid which has resulted in deliver delays at times if there is traffic etc due to the volume of orders on the routes.

Posted 5 years ago

“The order arrived a day later than booked. One item not available and money refunded. Ordered 3 of one item, 2 arrived and one different. A little disappointing.”

Helpful Report

Posted 5 years ago

Very sorry about this, it shouldn't happen. Please e-mail customerservice@frenchclick.com with your order number as the subject and we'll refund or resend the incorrect / missing items.

Posted 5 years ago

“I received a replacement item which is not the same brand I bought. This is very disappointing.”

Helpful Report

Posted 5 years ago

Very sorry about this, it shouldn't happen. I can see you only have one item on your order. Please e-mail matthew@frenchclick.com and customerservice@frenchclick.com with your order number as the subject and we'll refund the order or get the correct item sent out to you.

Posted 5 years ago

“Really impressed with the service and range of products! Prices are brilliant and delivery was spot on. Thanks for bringing me back to my holiday in France!”

Helpful Report

Posted 5 years ago

French Click is rated 4.6 based on 10,848 reviews