French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,342 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,342 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order processingwas great but some items had a short use by date and other items were not availabe. However, I do not think a refund has been proocessed as I have received no crresondance from French Click about this.”

Helpful Report

Posted 5 days ago

Thank you for your review! We're glad to hear that your order processing went smoothly. We're sorry to learn about the issues you experienced with some items and the communication regarding your refund. Please reach out to our customer service team at sales@frenchclick.com, and we will do our best to assist you promptly. Warm wishes, Team French Click

Posted 5 days ago

“Exactly what I needed, prompt and reliable. Arrived safely. Could be improved by use of environmentally friendly packaging. Overall really pleased x”

Helpful Report

Posted 1 month ago

Merci beaucoup for your thoughtful review! We're delighted to hear that our service met your needs and that your order arrived safely. We appreciate your feedback regarding eco-friendly packaging and will certainly take it into consideration for the future. Nous vous remercions de votre soutien et espérons vous revoir bientôt ! Bien cordialement, L'équipe de French Click

Posted 1 month ago

“Recently I placed an order which, when delivered was damaged due to the freezer gel pack breaking and damaging the butter. Trying to reach someone on the phone proved impossible and following an email I sent later, I was told the phones were down hence, not being able to get through to anybody. A replacement order was sent out promptly which I received today via ParcelForce. The driver was friendly and polite and didn't simply rush off after delivering his order. The service I received from FrenchClick, once I managed to reach someone, was excellent. An apology was given with an explanation why I couldn't get through before so everything finished well. Well almost. I gave 4 stars only because the pack I received today also had a broken freezer gel pack inside which had spilled onto the butter wrapping and as the gel pack had melted the butter was a little soft. The gel hadn't got inside onto the butter so I simply washed it off and put the butter into the fridge. I don't think this damage was the fault of ParcelForce as the main box was in perfect condition. I so wanted to give 5 stars because of the friendly service so I'm hoping this issue with the gel pack was just another unfortunate incident. I have reported the issue of the broken gel pack and offered a suggestion to FrenchClick through their "Contact us" so perhaps they will look at their picking and packing procedures or the quality of their gel pack. Otherwise I sincerely appreciate the excellent service and am happy to give the 4 stars though I would have l liked to give the 5. I have ordered stuff before and will definitely order again as I'm not being put off by the broken gel pack. My wife is French so it's a little reminder of home when she gets her biscottes and such and it is really nice to feel we are connecting with a little bit of France even if it is just an online order. The cost of everything is not unreasonable considering it's all original stuff but it would be nicer if there wasn't the extra delivery charge... but that's life.”

Helpful Report

Posted 1 month ago

Thank you, Ron, for your detailed and constructive review! We’re truly sorry to hear about the issues you experienced with the gel packs. It’s great to know that once you were able to reach us, you found our service to be excellent. We appreciate your understanding and patience, and we’re glad the replacement arrived promptly and in good spirits. Your feedback regarding the packing and gel packs is invaluable, and we will certainly take your suggestions to heart as we strive to improve our processes. We want to ensure that your future experiences are nothing short of perfect. We’re delighted to hear that you and your wife enjoy connecting with a taste of France through our products and that we can be a part of that. Thank you for your continued support, and we look forward to serving you again soon!

Posted 1 month ago

“Delivery on time. Courier followed instructions given.”

Helpful Report

Posted 2 months ago

Merci for your kind review! We're thrilled to hear that your delivery arrived on time and that our courier followed your instructions perfectly. Customer satisfaction is our priority, and your feedback reassures us we're on the right track. We look forward to serving you again in the future! 🌟

Posted 2 months ago

“Easy ordering good delivery and still very cool when it arrived”

Helpful Report

Posted 2 months ago

Merci for your wonderful review! We're thrilled to hear that you found the ordering process easy and that your delivery arrived in great condition. It's our goal to ensure everything reaches our customers perfectly cool and ready to enjoy. We appreciate your support and look forward to serving you again soon! 🌟

Posted 2 months ago

“Easy to order, great choice of products. Speedy delivery.”

Helpful Report

Posted 3 months ago

Thank you for your kind review and 4-star rating! We're glad to hear you found our ordering process easy and appreciated the swift delivery. We look forward to serving you again soon!

Posted 3 months ago

“I love it, thank you for bringing french food in UK. Only one thing, one item was missing on my last order. But no worrries I will still order from you. If you can maybe do more food for bbq like mexican porc, brochette, more merguez.... that would be nice.”

Helpful Report

Posted 4 months ago

Merci beaucoup for your kind words and 4-star rating! We're delighted to hear that you love our French food and appreciate your understanding regarding the missing item. We always strive to improve, and your suggestion for more BBQ options sounds fantastic! We'll definitely take that into consideration. Looking forward to your next order!

Posted 3 months ago

“Three bags of Carambars for £20 delivered, used to get them at school for doing well at French. Wish they had the 'elastique' ones but such is life.”

Helpful Report

Posted 4 months ago

Merci pour votre super avis! We're thrilled to hear you enjoyed the Carambars and that they brought back fond memories from school. We appreciate your suggestion about the 'elastique' ones—it's always nice to hear what our customers are looking for, we'll check to see if we can get them.

Posted 4 months ago

“I am about to try the Toulouse sausages I bought from you and which arrived 4 days before their use by date. I portioned up and froze them all. If buying from you in the future, I'd welcome a longer use by date. Once tasted I can write again. I am cooking some up tomorrow to have with an onion gravy and mashed potato.”

Helpful Report

Posted 4 months ago

Merci beaucoup for your thoughtful review! We're excited to hear you're trying our Toulouse sausages and that you found a way to store them. Your feedback on the use by date is appreciated, and we will certainly take it into consideration for the future. Enjoy your meal tomorrow with the onion gravy and mashed potatoes—we hope it's delicious! We look forward to hearing your thoughts after you taste them!

Posted 4 months ago

“After short delay goods arrived in good condition thank you”

Helpful Report

Posted 4 months ago

“Excellent produce deliverd on time. Sadly, too much plastic/polystryene packaging.”

Helpful Report

Posted 4 months ago

Merci beaucoup for your review! We're delighted to hear that you found our products to be excellent and that they arrived on time. We appreciate your feedback regarding the packaging, please do note that the flo pak green loose fill is degradable and can be recycled at supermarket points. We do also use recycled cardboard boxes. For smaller orders we are now using paper loosefill. We can't do this for order with fresh or glass items though for package survive-ability reasons.

Posted 4 months ago

“Product as described. Delivery in reasonable time. Seems to have been packed in previously used materials, which I think is good. Would have preferred the minimum order to be lower. Thanks!”

Helpful Report

Posted 5 months ago

Merci beaucoup for your thoughtful review! We're pleased to hear that you found the product as described and that our delivery met your expectations. We always aim to be environmentally conscious, so we appreciate your positive note on our packaging choices. Your feedback on the minimum order is noted, and it’s something we will definitely consider for the future. Thank you for your support, and we look forward to serving you again!

Posted 4 months ago

“I haven't tried them yet but I will say that the use by date was the day following after I received them. Very short dates on both packs. Thank you. I've had to freeze them.”

Helpful Report

Posted 5 months ago

Merci beaucoup for your review! We appreciate your feedback regarding the use by date. We understand how important it is to have products that you can enjoy without rushing. Freezing them is a great option! If you have any further concerns, feel free to reach out to us. We hope you enjoy your items soon!

Posted 5 months ago

“As a long term customer I am generally satisfied buying products from French click, however I am disappointed about the expiring date on products ( biscuits) When buying more than a dozen of biscuits it is to last long. You should not expect us to finish it within a few days. My delivery was on the 16 /01/25 but the expiry date is the 31/01/25 which too short to consume. So for me it will make more sense to give a customer products with a longer expiring date if they buy a lot of products of the same category. And those who buy a few products ( cake , biscuits) with a shorter expiry date.”

Helpful Report

Posted 5 months ago

Merci beaucoup for your thoughtful review! We truly appreciate your long-term support and are glad to hear that you generally enjoy our products. Very sorry about the short dated item, please contact customerservice@frenchclick.com with your order number as the subject. We'll be able to sort out a replacement, credit or refund for you for the items with a short date.

Posted 5 months ago

“Very happy with the product. A complication with the carriers over delivery caused delay but was quickly resolved and the product was still in good condition.”

Helpful Report

Posted 5 months ago

Merci beaucoup for your kind review! We’re delighted to hear that you’re very happy with the product. We understand that delivery complications can be frustrating, but we’re glad it was resolved quickly and that your item arrived in good condition. Your satisfaction is important to us, and we look forward to serving you again in the future!

Posted 5 months ago

“Whilst the replaced product was received as per schedule and delivered by DPD they share one thing in common, a lack of communication. In DPD"S case an absolutely lack of anything remotely verging on customer care..”

Helpful Report

Posted 5 months ago

Thank you for your constructive feedback and 4-star review. We’re glad to hear that your replacement arrived on schedule. We understand the importance of communication and are sorry to hear that both we and DPD fell short in this regard. Your comments are invaluable, and we’ll work on improving our communication to enhance your experience in the future. We appreciate your support and hope to serve you better next time!

Posted 5 months ago

“I was very pleased to find my favourite french stock cubes available in the UK. A little on the pricey side but worth it for the convenience.”

Helpful Report

Posted 5 months ago

Thank you for your kind review! We're so glad to hear you found your favorite French stock cubes with us. We understand that they can be a bit of an investment, but we're happy that you feel the convenience is worth it. We appreciate your support and hope to serve you again soon!

Posted 5 months ago

“I sent some items as a birthday present for my daughter's partner, just before Christmas. They arrived when expected and communication about that was good. It was just a shame that hampers or gift wrapping isn't available, but my daughter did a great job.”

Helpful Report

Posted 5 months ago

Thank you for the great review! We're glad to hear that your items arrived on time and that our communication met your expectations. We appreciate your feedback about gift wrapping, and we’ll certainly take it into consideration for the future. It's wonderful to know your daughter made the present special! We look forward to serving you again soon!

Posted 5 months ago

“We ordered some French “treats” as a New Year’s surprise to my wife. There was a delay in delivery due to a supply issue, but the team at French Click kept me informed at every step. Will use again”

Helpful Report

Posted 6 months ago

Thank you for your kind review! We truly appreciate your understanding regarding the delivery delay and are glad to hear our team kept you informed throughout the process. We're delighted that your New Year's surprise for your wife was well-received, and we look forward to serving you again!

Posted 6 months ago

“Very good purchase N prompt delivery as stated”

Helpful Report

Posted 6 months ago

Thank you for your review and great rating! We're pleased to hear you found the purchase satisfactory and that the delivery was prompt as promised. Your feedback is appreciated!

Posted 6 months ago

French Click is rated 4.6 based on 10,342 reviews