French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 287 Western Road, London, Merton
Rating: 4.65

4.7 Rating 9,786 Reviews

96 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 9,786 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
287 Western Road,
London
Merton
SW19 2QA

Write Your review

Tell us how French Click made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

French Click 5 star review on 6th February 2024

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good selection of products but desirable service improvements such as - possibility to amend the order up to 24h or 48h before delivery - availability of a 'my favorites' section including previously ordered items.”

Helpful Report

Posted 4 days ago

Thanks for the feedback. We will certainly look at those improvements about editing before delivery, we do have the frequently ordered item express list, though you have to enter individual product pages to add items to it. You can also reorder everything from a prior order from the order history page in the your account section of the website.

Posted 3 days ago

“I would love to write a review, but so far Parcelforce have not been able to deliver my parcel. I have purchased from you before and I am sure that the contents of the parcel will be up to standard, but I can not say any more at present.”

Helpful Report

Posted 1 week ago

Sorry to hear that, please contact customerservice@frenchclick.com and we'll chase it for you. Hopefully when it does arrive all is ok.

Posted 4 days ago

“Website is rather clunky and hard to use, you could easily improve your conversion rates and customer experience by improving it. The products I ordered were delivered as described and on time so I cannot fault them on that.”

Helpful Report

Posted 1 week ago

Thank you so much for taking the time to rate French Click with 4 stars! We truly appreciate your feedback and are thrilled to hear that the products you ordered were delivered as described and on time - we always strive to provide a seamless shopping experience for our customers.

Posted 1 week ago

“The Lesieur Sauce de Salade was excellent! My only concern was that the shipping charges (90 pounds) was substantially more that the product itself.”

Helpful Report

Posted 3 weeks ago

Dear valued customer, Thank you so much for taking the time to leave a 4-star rating for French Click. We are trying to get the international delivery costs down as much as possible. Fuel price increases and other inflation have pushed up the cost of trans Atlantic air freight quite a lot unfortunately.

Posted 3 weeks ago

“I was really impressed with the packaging and also the fact that all the fresh food where not our if date (it happened to me when I tried another website and everything arrived already one to two days after the recommended date...). Only thing, I am missing a conditioner and I have no news if I will have a refund or if it's coming in the next few days ... So good website but can co better!”

Helpful Report

Posted 1 month ago

Thanks for you feedback. Sorry to hear about this conditioner, the final version of the order will be available from the your account section of the website. If the item has been removed, it won't show up on the order version there. If it is on there, please contact customerservice@frenchclick.com with your order number as the subject and we'll refund it for you.

Posted 1 month ago

“Other than having to reschedule a delivery because of a faulty delivery van (the only reason for not awarding 5*), I was very happy with the service, the packaging, and the products.”

Helpful Report

Posted 2 months ago

Thank you so much for your four-star rating of FrenchClick! We truly appreciate your support and are thrilled to hear that you had a positive experience with us. We are sorry about this issue and we are working hard to make sure it won't happen again.

Posted 1 month ago

“I have nothing but praise for French Click. They do their part extremely well with fast dispatch and everything properly packed to survive the journey to me. Unfortunately, they are let down by their couriers who rarely (almost never) get my order to me on time. It is so bad I have stopped using FC as much as I used to.”

Helpful Report

Posted 2 months ago

We are sorry to hear this, we do use DHL, DPD and Parcelforce, so we hope one of them will be reliable in your area.

Posted 1 month ago

“The frozen chiller squares were not accurately cut, and so leaked inside the packaging, weakening the box, and causing several issues. Just cut the squares neatly, to prevent damaging my produce. Thank you.”

Helpful Report

Posted 2 months ago

Thank you so much for taking the time to leave us a 4-star rating, we truly appreciate your feedback! We apologize for the inconvenience caused by the incorrectly cut frozen chiller squares, we'll feed that back to the warehouse to improve it for the future.

Posted 2 months ago

“Products are excellent but the excessive amount of packaging will make me reconsider ordering again.”

Helpful Report

Posted 2 months ago

Thank you so much for your review and for giving French Click a 4-star rating! We appreciate your feedback, we are trying to reduce our packaging as much as possible. Please do note that flo pak green loosefill is degradable in the natural environment and can be recycled at supermarket points. The boxes are also made from recycled material and can be recycled again.

Posted 2 months ago

“good overall, I wish the meat would be better quality”

Helpful Report

Posted 2 months ago

Thank you so much for your 4-star rating of French Click! We truly appreciate your feedback and are glad to hear that you had a good overall experience with us. We are also trying to improve the quality of our products, the saute de veau may have a bit of fat to cut off.

Posted 2 months ago

“Website and ordering process were good, but I was disappointed by the use of foam plastic packaging which is not environmentally friendly.”

Helpful Report

Posted 2 months ago

Thanks for your feedback. We are now using paper packaging loose fill on orders without fresh or glass items. We'll look in to why the flo pak green was used as it shouldn't have been. Please do also note that the flo pak green is degradable in the natural environment and it can be recycled at supermarket stations. You can find more info here: https://uk.pregis.com/eu-solutions/by-product/ready-to-use-packaging-solutions/void-fill/the-environmental-one/

Posted 2 months ago

“Produits bien livraison bien mais alors vos prix ont explosé.”

Helpful Report

Posted 2 months ago

Merci for the feedback. We are doing everything we can to keep prices down in this inflationary and quite difficult trade environment.

Posted 2 months ago

“Do you want a review of the product or your service? Shame the product and its shipping are not cheaper. The Review form is badly written and ungrammatical”

Helpful Report

Posted 2 months ago

Thank you for your 4-star rating of FrenchClick! We appreciate your feedback, it's meant to be for the overall service. We will certainly look at the form and we are trying to keep our prices down as much as we can in the current business climate.

Posted 2 months ago

“This site was expensive, but will be worth it every now and again to treat myself. I was able to buy things which previously, I'd only been able to buy while visiting France.”

Helpful Report

Posted 2 months ago

Thank you so much for taking the time to rate FrenchClick with 4 stars! We are trying to keep prices down as much as possible in this challenging economic environment.

Posted 2 months ago

“Speedy delivery, all in great condition. Just wondered about the extent of packaging though.”

Helpful Report

Posted 2 months ago

“Good variety of products, competitive pricing (for the UK, friendly staff”

Helpful Report

Posted 2 months ago

Thank you for taking the time to rate FrenchClick with four stars. We sincerely appreciate your positive feedback about our good variety of products, competitive pricing (for the UK), and friendly staff.

Posted 2 months ago

“Great products & excellent service!”

Helpful Report

Posted 3 months ago

Thank you so much for your 4-star rating of FrenchClick! We sincerely appreciate your support and kind feedback. Hopefully we'll be able to improve to 5 stars for next time.

Posted 2 months ago

“Delivered to a nearby shop as I wasn't available. Picked up the next day. Found the cheese and the packaging to be still fridge temps. Very impressed to be honest”

Helpful Report

Posted 3 months ago

Thank you for your 4-star rating and for sharing your positive experience with FrenchClick! We greatly appreciate your feedback.

Posted 3 months ago

“Lovely goods. A lot of packages”

Helpful Report

Posted 3 months ago

Thank you for your 4-star rating and taking the time to review FrenchClick! We truly appreciate your feedback.

Posted 3 months ago

“Item arrived as described. Delivery could have been advised but other than that great product easy to use website”

Helpful Report

Posted 3 months ago

Thank you for your 4 star rating of French Click! We appreciate you taking the time to give us feedback, especially noting that your item arrived as described. Hopefully we'll be able to improve on the delivery for next time.

Posted 3 months ago

French Click is rated 4.7 based on 9,786 reviews