French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,575 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,575 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

Write Your review

Tell us how French Click made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good cheese, the large wheels of brie made excellent christmas presents for familes hosting big parties over the festive season. Unfortunately problems with not being delivered on chosen day and time slot, other wise would give 5 stars.”

Helpful Report

Posted 20 hours ago

Thank you for your review and for choosing French Click. We’re glad you enjoyed the cheese and the brie wheels as gifts. We’re sorry about the delivery issue on the chosen day and time slot. We’ll look into what happened to prevent it in the future. If you’d like us to assist with a remedy for this order or help with future bookings, please let us know. Warm regards, Team French Click

Posted 1 hour ago

“Cheese is a good standart Raclette. It is nothing like a strong, aged swiss mountain one, but a nice mild one. Most of us liked it very much, exept for my son. In his opinion it was too fatty and not quite the right consistency for raclette. As he put it: It is not melting well, but then I like my raclette very runny. The only issue we had was that the delivery with Royal mail was delayed, but it arrived just before Christmas.”

Helpful Report

Posted 21 hours ago

Thank you for sharing your experience with us. We’re glad the Raclette was well received and that it arrived in time for Christmas, despite the Royal Mail delay. Sorry to hear about your son’s experience with the melt/consistency. If you’d like, we can suggest alternatives or adjustments for next time. We appreciate your feedback and look forward to serving you again soon. Warm regards, Team French Click

Posted 1 hour ago

“Good products, I would buy from this company again. The only downside was the ordering experience, with misleading error messages and no real communication about what is happening. I wasn’t really sure I would be getting my order until the day before, and even then I wasn’t sure I would get it in time.”

Helpful Report

Posted 22 hours ago

Thank you for sharing your feedback. We’re glad you like the products, but sorry to hear about the ordering issues. We’re looking into the misleading error messages and communication gaps to prevent this from happening again. If you’d like, please contact our support team so we can review your order and ensure it’s resolved promptly. Warm regards, Team French Click

Posted 1 hour ago

“Great products and great customer service too… The only thing that could be improved is to choose when it’s delivered or at least make it a little bit clearer?”

Helpful Report

Posted 23 hours ago

Thank you for your fantastic feedback! We’re glad you love the products and service. We appreciate the note about delivery timing and will work on making the delivery window clearer for you. If you need any tweaks for your next order, please let us know. Warm regards, Team French Click

Posted 1 hour ago

“Good produce, reasonavle prices, but very high delivery charges”

Helpful Report

Posted 1 day ago

Thank you for your feedback! We're glad you liked the produce and prices, though we understand the delivery charges are a concern. We’ll pass this on to the team to review our delivery options. If there’s anything else you need, please don’t hesitate to reach out. Warm regards, Team French Click

Posted 1 hour ago

“Products are great. But the delivery wasn’t unfortunately. Pls tell courier drivers not to put food products into a rubbish bin when nobody’s at home..”

Helpful Report

Posted 1 day ago

Thank you for your feedback. We’re glad you liked the products, and we’re sorry the delivery didn’t meet expectations. We’ll address the issue with the courier regarding leaving food items in rubbish bins when no one is home. The box should have a perishable label on the outside so they know not to do this. If there’s anything else you need, please don’t hesitate to reach out. Warm regards, Team French Click

Posted 58 minutes ago

“Initially the wrong product was sent but once we contacted the company, the correction was swift and accurate. The company representative was very professional and customer focussed.”

Helpful Report

Posted 4 weeks ago

Thank you for your fantastic review! We're glad the correction was swift and accurate, and that our team member came across as professional and customer-focused. If you need anything else, we’re here to help. Warm regards, Team French Click

Posted 4 weeks ago

“Lovely product, delivered on time and packaged to ensure no damage.”

Helpful Report

Posted 1 month ago

Thank you for your fantastic review! We're delighted to hear the product arrived on time and was well packaged to prevent damage. If you need anything else, we're here to help. Warm regards, Team French Click

Posted 1 month ago

“Order arrived on the day and timeslot picked but one of the items ordered was swapped with another product without warning me ahead.”

Helpful Report

Posted 1 month ago

We're really sorry to hear that one item was swapped with another. That isn’t the experience we want for you. Please accept our apologies. We will investigate this with the picking and customer service team to make sure you're informed before it's shipped in future. Thank you for bringing this to our attention. Kind regards, Team French Click

Posted 1 month ago

“I love the products but the system not sending a confirmation is disconcerting. It's also a shame everything is so expensive but I guess you gotta make your money.”

Helpful Report

Posted 1 month ago

Thank you for sharing your thoughts. We’re thrilled you love the products, and we’re sorry the confirmation wasn’t clear. This is a bug when you ordered, you can always download the confirmaiton from the your account section of the website in your order history. Kind regards, Team French Click

Posted 1 month ago

“Good choice of food. Good quality items which arrived in good condition. I liked that I could choose my delivery day. Free delivery with orders over a certain price would be a great idea!”

Helpful Report

Posted 1 month ago

Thank you for your wonderful review! 🌟 We're thrilled to hear you enjoyed our food quality and appreciated the delivery options. Your suggestion about free delivery for larger orders is a great idea, and we'll definitely consider it for the future. We can't wait to serve you again soon! Warm regards, The French Click Team

Posted 1 month ago

“Delivery was on time and the packaging for fresh food was top notch, will re-order again for sure! Didn't rate 5 star as I'll wait to see if delivery/ food quality is the same when I do a bigger order.”

Helpful Report

Posted 2 months ago

Thank you so much for your feedback! 🌟 We're delighted to hear that the delivery was on time and that you were satisfied with the packaging for the fresh products. We understand your reservations about the rating, and we hope your future orders will bring you the same quality. Your trust is very important to us! See you soon, The French Click Team

Posted 2 months ago

“Selection not huge but it is good to find these products here, however the prices are extortionate. Online system doesn't seem very modern or advanced but it does work and for an issue customer service was quick to respond and sort out, so that's good!”

Helpful Report

Posted 2 months ago

Thank you for your thoughtful review! 🌟 We're glad you found some great products with us, and we appreciate your feedback regarding pricing and our online system. It's great to hear that our customer service was able to assist you quickly. We’re always working to improve, so your insights are really valuable to us. Looking forward to serving you again! Warm regards, Team French Click

Posted 2 months ago

“A prompt and efficient delivery. Brings back memories of holiday in France.”

Helpful Report

Posted 3 months ago

Merci beaucoup for your kind review! We're thrilled that our prompt delivery brought back such lovely memories of France. It's wonderful to know that we're part of your nostalgic moments, and we can't wait to bring more of that French charm to you again soon! Chaleureusement, Team French Click

Posted 3 months ago

“I ordered the cheeses that I know and they were all good but a couple had poor use by dates. They were well packed and arrived nice and cool in special packaging. However the carrier badly treated the parcel and all the cheeses were bashed in”

Helpful Report

Posted 3 months ago

Merci beaucoup for your review! We're thrilled that you enjoyed the cheeses and that they arrived well-packed. We sincerely apologize for the inconvenience caused by the handling of the parcel; we’ll be addressing this issue with our carrier to ensure better treatment in the future. Your feedback is invaluable as we strive to improve. We hope to welcome you back soon for a better experience! Chaleureusement, Team French Click

Posted 3 months ago

“Good variety and efficient delivery”

Helpful Report

Posted 3 months ago

Merci beaucoup for your positive feedback! We're thrilled that you appreciated our variety and found our delivery efficient. Your satisfaction is our priority, and we can't wait to serve you again with even more delightful French products! Au plaisir de vous revoir, Team French Click

Posted 3 months ago

“Great website to order French items not available elsewhere in the UK, such as gorgeous soap. Arrived quickly and well packaged; a bit expensive in the delivery cost, hence only four stars, but overall worth it!”

Helpful Report

Posted 3 months ago

Merci beaucoup for your lovely review! We’re thrilled that you found our website and enjoyed the gorgeous soap. We understand that delivery costs can be a concern, and we appreciate your feedback. Your satisfaction is important to us, and we hope to serve you again soon! Chaleureusement, Team French Click

Posted 3 months ago

“Good range of products that I really miss after my holidays in France. Slight delay on arrival, but when the items arrived, they were well packed including ice packs round the fresh items. I just wish they sold larger pots of Bordeau Chesnel Rillettes.”

Helpful Report

Posted 3 months ago

Merci beaucoup for your thoughtful review! We're so pleased to hear that you enjoyed our range of products and that they arrived well-packed. We appreciate your patience regarding the slight delay and value your feedback about the Bordeau Chesnel Rillettes, we do the 220g pots, we're looking in to if there is a bigger size our supplier can do than that. Chaleureusement, Team French Click

Posted 3 months ago

“Goods came as expected and well packed. Very tasty food!”

Helpful Report

Posted 4 months ago

Merci beaucoup for your fantastic review! We're so pleased to hear that your goods arrived well-packaged and that you found our food tasty. Your satisfaction is very important to us, and we appreciate your support. Cordialement, Team French Click

Posted 4 months ago

“Bought some salad dressing bottles - a really lovely one I bought while on holiday in France. Easy to order and quick delivery. Massively overpriced though, plus delivery costs. May not buy again because of this.”

Helpful Report

Posted 4 months ago

Thank you for your feedback and comments! We're delighted that you found our shopping experience easy and our delivery fast. We understand your concerns about prices and delivery fees, and we're always looking into them to provide the best possible experience. If you're on our email list you will get sent discounts occasionally. We hope you'll consider our services again in the future and continue to enjoy our products. Warmly, Team French Click

Posted 4 months ago

French Click is rated 4.6 based on 10,575 reviews