French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,618 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,618 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had no idea that I could buy French food so easily in England. It arrived in good condition and in good time. I will be buying again from French Click.”

Helpful Report

Posted 3 days ago

Thank you for the 4-star review! We’re glad you found it easy to buy French food in England and that your order arrived in good condition and on time. If there’s anything else you need, we’re here to help. We hope we can improve to 5 stars next time :). Kind regards, Team French Click

Posted 2 days ago

“FrenchClick is a great supplier, offering reasonable prices on a good range of good quality, varied products, with excellent response to customer issues, will definitely order again, thank you FrenchClick”

Helpful Report

Posted 1 week ago

Thank you for the 4-star review! We’re glad you’re happy with FrenchClick and our range, prices, and support. We look forward to your next order. If there’s anything else you need, please don’t hesitate to reach out. Kind regards, Team French Click

Posted 1 week ago

“Good products, delivery reliable, only the mandatory minimum value is not very good, since in the first place I only wanted to buy coffee.”

Helpful Report

Posted 2 weeks ago

Thank you for the 4-star review! We’re glad you’re happy with the products and the delivery reliability. Sorry the minimum order value wasn’t to your liking—your feedback is appreciated and helps us improve. If there’s anything else you need, please don’t hesitate to reach out. Kind regards, Team French Click

Posted 1 week ago

“French Click brings French gastronomy to your door”

Helpful Report

Posted 2 weeks ago

Thank you for the 4-star review! We’re glad you’re enjoying French gastronomy delivered to your door. If there’s anything we can do to push us to a 5, please let us know. Kind regards, Team French Click

Posted 1 week ago

“la galette était bonne.”

Helpful Report

Posted 4 weeks ago

“The latest delivery items had a longer shelf life than previously, for which i am grateful. They were delivered on time. Prices have increased on certain items, but that is happening everywhere.”

Helpful Report

Posted 1 month ago

Thank you for the 4-star review! We’re glad the longer shelf life and on-time delivery worked well for you, and we appreciate your understanding about price increases. If there’s anything else you need, please don’t hesitate to reach out. Kind regards, Team French Click

Posted 2 weeks ago

“Well packaged (including a cold pack), on time and correct items. Four stars because the boxes of cheese were wet (maybe from the cold pack leaking?) but it didn't affect the product.”

Helpful Report

Posted 1 month ago

Thank you for the 4-star review! We’re glad the packaging, timing, and items met your expectations. Sorry about the cheese boxes being wet—we’ll review the cold-pack setup to prevent this in future. If you need anything else, please don’t hesitate to reach out. Kind regards, Team French Click

Posted 2 weeks ago

“Very good cheese, the large wheels of brie made excellent christmas presents for familes hosting big parties over the festive season. Unfortunately problems with not being delivered on chosen day and time slot, other wise would give 5 stars.”

Helpful Report

Posted 1 month ago

Thank you for your review and for choosing French Click. We’re glad you enjoyed the cheese and the brie wheels as gifts. We’re sorry about the delivery issue on the chosen day and time slot. We’ll look into what happened to prevent it in the future. If you’d like us to assist with a remedy for this order or help with future bookings, please let us know. Warm regards, Team French Click

Posted 1 month ago

“Cheese is a good standart Raclette. It is nothing like a strong, aged swiss mountain one, but a nice mild one. Most of us liked it very much, exept for my son. In his opinion it was too fatty and not quite the right consistency for raclette. As he put it: It is not melting well, but then I like my raclette very runny. The only issue we had was that the delivery with Royal mail was delayed, but it arrived just before Christmas.”

Helpful Report

Posted 1 month ago

Thank you for sharing your experience with us. We’re glad the Raclette was well received and that it arrived in time for Christmas, despite the Royal Mail delay. Sorry to hear about your son’s experience with the melt/consistency. If you’d like, we can suggest alternatives or adjustments for next time. We appreciate your feedback and look forward to serving you again soon. Warm regards, Team French Click

Posted 1 month ago

“Good products, I would buy from this company again. The only downside was the ordering experience, with misleading error messages and no real communication about what is happening. I wasn’t really sure I would be getting my order until the day before, and even then I wasn’t sure I would get it in time.”

Helpful Report

Posted 1 month ago

Thank you for sharing your feedback. We’re glad you like the products, but sorry to hear about the ordering issues. We’re looking into the misleading error messages and communication gaps to prevent this from happening again. If you’d like, please contact our support team so we can review your order and ensure it’s resolved promptly. Warm regards, Team French Click

Posted 1 month ago

“Great products and great customer service too… The only thing that could be improved is to choose when it’s delivered or at least make it a little bit clearer?”

Helpful Report

Posted 1 month ago

Thank you for your fantastic feedback! We’re glad you love the products and service. We appreciate the note about delivery timing and will work on making the delivery window clearer for you. If you need any tweaks for your next order, please let us know. Warm regards, Team French Click

Posted 1 month ago

“Good produce, reasonavle prices, but very high delivery charges”

Helpful Report

Posted 1 month ago

Thank you for your feedback! We're glad you liked the produce and prices, though we understand the delivery charges are a concern. We’ll pass this on to the team to review our delivery options. If there’s anything else you need, please don’t hesitate to reach out. Warm regards, Team French Click

Posted 1 month ago

“Products are great. But the delivery wasn’t unfortunately. Pls tell courier drivers not to put food products into a rubbish bin when nobody’s at home..”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We’re glad you liked the products, and we’re sorry the delivery didn’t meet expectations. We’ll address the issue with the courier regarding leaving food items in rubbish bins when no one is home. The box should have a perishable label on the outside so they know not to do this. If there’s anything else you need, please don’t hesitate to reach out. Warm regards, Team French Click

Posted 1 month ago

“Initially the wrong product was sent but once we contacted the company, the correction was swift and accurate. The company representative was very professional and customer focussed.”

Helpful Report

Posted 2 months ago

Thank you for your fantastic review! We're glad the correction was swift and accurate, and that our team member came across as professional and customer-focused. If you need anything else, we’re here to help. Warm regards, Team French Click

Posted 2 months ago

“Lovely product, delivered on time and packaged to ensure no damage.”

Helpful Report

Posted 2 months ago

Thank you for your fantastic review! We're delighted to hear the product arrived on time and was well packaged to prevent damage. If you need anything else, we're here to help. Warm regards, Team French Click

Posted 2 months ago

“Order arrived on the day and timeslot picked but one of the items ordered was swapped with another product without warning me ahead.”

Helpful Report

Posted 2 months ago

We're really sorry to hear that one item was swapped with another. That isn’t the experience we want for you. Please accept our apologies. We will investigate this with the picking and customer service team to make sure you're informed before it's shipped in future. Thank you for bringing this to our attention. Kind regards, Team French Click

Posted 2 months ago

“I love the products but the system not sending a confirmation is disconcerting. It's also a shame everything is so expensive but I guess you gotta make your money.”

Helpful Report

Posted 3 months ago

Thank you for sharing your thoughts. We’re thrilled you love the products, and we’re sorry the confirmation wasn’t clear. This is a bug when you ordered, you can always download the confirmaiton from the your account section of the website in your order history. Kind regards, Team French Click

Posted 2 months ago

“Good choice of food. Good quality items which arrived in good condition. I liked that I could choose my delivery day. Free delivery with orders over a certain price would be a great idea!”

Helpful Report

Posted 3 months ago

Thank you for your wonderful review! 🌟 We're thrilled to hear you enjoyed our food quality and appreciated the delivery options. Your suggestion about free delivery for larger orders is a great idea, and we'll definitely consider it for the future. We can't wait to serve you again soon! Warm regards, The French Click Team

Posted 3 months ago

“Delivery was on time and the packaging for fresh food was top notch, will re-order again for sure! Didn't rate 5 star as I'll wait to see if delivery/ food quality is the same when I do a bigger order.”

Helpful Report

Posted 3 months ago

Thank you so much for your feedback! 🌟 We're delighted to hear that the delivery was on time and that you were satisfied with the packaging for the fresh products. We understand your reservations about the rating, and we hope your future orders will bring you the same quality. Your trust is very important to us! See you soon, The French Click Team

Posted 3 months ago

“Selection not huge but it is good to find these products here, however the prices are extortionate. Online system doesn't seem very modern or advanced but it does work and for an issue customer service was quick to respond and sort out, so that's good!”

Helpful Report

Posted 3 months ago

Thank you for your thoughtful review! 🌟 We're glad you found some great products with us, and we appreciate your feedback regarding pricing and our online system. It's great to hear that our customer service was able to assist you quickly. We’re always working to improve, so your insights are really valuable to us. Looking forward to serving you again! Warm regards, Team French Click

Posted 3 months ago

French Click is rated 4.6 based on 10,618 reviews