French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,487 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,487 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good choice of food. Good quality items which arrived in good condition. I liked that I could choose my delivery day. Free delivery with orders over a certain price would be a great idea!”

Helpful Report

Posted 19 hours ago

Thank you for your wonderful review! 🌟 We're thrilled to hear you enjoyed our food quality and appreciated the delivery options. Your suggestion about free delivery for larger orders is a great idea, and we'll definitely consider it for the future. We can't wait to serve you again soon! Warm regards, The French Click Team

Posted 6 hours ago

“Delivery was on time and the packaging for fresh food was top notch, will re-order again for sure! Didn't rate 5 star as I'll wait to see if delivery/ food quality is the same when I do a bigger order.”

Helpful Report

Posted 1 week ago

Thank you so much for your feedback! 🌟 We're delighted to hear that the delivery was on time and that you were satisfied with the packaging for the fresh products. We understand your reservations about the rating, and we hope your future orders will bring you the same quality. Your trust is very important to us! See you soon, The French Click Team

Posted 1 week ago

“Selection not huge but it is good to find these products here, however the prices are extortionate. Online system doesn't seem very modern or advanced but it does work and for an issue customer service was quick to respond and sort out, so that's good!”

Helpful Report

Posted 3 weeks ago

Thank you for your thoughtful review! 🌟 We're glad you found some great products with us, and we appreciate your feedback regarding pricing and our online system. It's great to hear that our customer service was able to assist you quickly. We’re always working to improve, so your insights are really valuable to us. Looking forward to serving you again! Warm regards, Team French Click

Posted 3 weeks ago

“A prompt and efficient delivery. Brings back memories of holiday in France.”

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Posted 1 month ago

Merci beaucoup for your kind review! We're thrilled that our prompt delivery brought back such lovely memories of France. It's wonderful to know that we're part of your nostalgic moments, and we can't wait to bring more of that French charm to you again soon! Chaleureusement, Team French Click

Posted 1 month ago

“I ordered the cheeses that I know and they were all good but a couple had poor use by dates. They were well packed and arrived nice and cool in special packaging. However the carrier badly treated the parcel and all the cheeses were bashed in”

Helpful Report

Posted 1 month ago

Merci beaucoup for your review! We're thrilled that you enjoyed the cheeses and that they arrived well-packed. We sincerely apologize for the inconvenience caused by the handling of the parcel; we’ll be addressing this issue with our carrier to ensure better treatment in the future. Your feedback is invaluable as we strive to improve. We hope to welcome you back soon for a better experience! Chaleureusement, Team French Click

Posted 1 month ago

“Good variety and efficient delivery”

Helpful Report

Posted 1 month ago

Merci beaucoup for your positive feedback! We're thrilled that you appreciated our variety and found our delivery efficient. Your satisfaction is our priority, and we can't wait to serve you again with even more delightful French products! Au plaisir de vous revoir, Team French Click

Posted 1 month ago

“Great website to order French items not available elsewhere in the UK, such as gorgeous soap. Arrived quickly and well packaged; a bit expensive in the delivery cost, hence only four stars, but overall worth it!”

Helpful Report

Posted 1 month ago

Merci beaucoup for your lovely review! We’re thrilled that you found our website and enjoyed the gorgeous soap. We understand that delivery costs can be a concern, and we appreciate your feedback. Your satisfaction is important to us, and we hope to serve you again soon! Chaleureusement, Team French Click

Posted 1 month ago

“Good range of products that I really miss after my holidays in France. Slight delay on arrival, but when the items arrived, they were well packed including ice packs round the fresh items. I just wish they sold larger pots of Bordeau Chesnel Rillettes.”

Helpful Report

Posted 2 months ago

Merci beaucoup for your thoughtful review! We're so pleased to hear that you enjoyed our range of products and that they arrived well-packed. We appreciate your patience regarding the slight delay and value your feedback about the Bordeau Chesnel Rillettes, we do the 220g pots, we're looking in to if there is a bigger size our supplier can do than that. Chaleureusement, Team French Click

Posted 2 months ago

“Goods came as expected and well packed. Very tasty food!”

Helpful Report

Posted 2 months ago

Merci beaucoup for your fantastic review! We're so pleased to hear that your goods arrived well-packaged and that you found our food tasty. Your satisfaction is very important to us, and we appreciate your support. Cordialement, Team French Click

Posted 2 months ago

“Bought some salad dressing bottles - a really lovely one I bought while on holiday in France. Easy to order and quick delivery. Massively overpriced though, plus delivery costs. May not buy again because of this.”

Helpful Report

Posted 2 months ago

Thank you for your feedback and comments! We're delighted that you found our shopping experience easy and our delivery fast. We understand your concerns about prices and delivery fees, and we're always looking into them to provide the best possible experience. If you're on our email list you will get sent discounts occasionally. We hope you'll consider our services again in the future and continue to enjoy our products. Warmly, Team French Click

Posted 2 months ago

“Quick delivery. No fuss service”

Helpful Report

Posted 2 months ago

Merci beaucoup for your great review! We're so pleased to hear that you appreciated our quick delivery and efficient service. Your feedback inspires us to keep delivering the best to our customers. À bientôt, Team French Click

Posted 2 months ago

“Good delivery system. DPD messed up, as delayed a day. But French Click were kind enough to arrange for full carriage refund. Items nicely packed”

Helpful Report

Posted 3 months ago

Merci beaucoup for your thoughtful review! We’re glad you found our delivery system to be effective, despite the hiccup with DPD. It’s wonderful to hear that you appreciated our efforts to arrange for a full carriage refund and that your items arrived nicely packed. Your feedback is invaluable to us! Cordialement, Team French Click

Posted 3 months ago

“The website has a good selection of products at reasonable prices and the delivery was reasonably quick. The cheese I ordered was replaced by a different variety without any explanation - I was quite happy with the order otherwise but not sure if I will use this supplier again.”

Helpful Report

Posted 3 months ago

Thank you for your thoughtful review! We're glad to hear you enjoyed our selection and found our prices reasonable. We apologize for the substitution without prior notice; your feedback is invaluable, and we will work to improve this aspect of our service. We hope to have the opportunity to serve you again in the future! Warm regards, Team French Click

Posted 3 months ago

“Good responsive service. You have products difficult to source.”

Helpful Report

Posted 3 months ago

Thank you so much for your feedback! We're delighted to hear you appreciate our responsive service and hard-to-find products. We strive to offer you the best in selection and service, and it's gratifying to know that this is recognised. Sincerely, The French Click Team

Posted 3 months ago

“Arrived quickly”

Helpful Report

Posted 3 months ago

Thank you for your feedback! We're thrilled to hear that your order arrived quickly. Your satisfaction is important to us, and we look forward to serving you again in the future! Warm regards, The French Click Team

Posted 3 months ago

“Order processingwas great but some items had a short use by date and other items were not availabe. However, I do not think a refund has been proocessed as I have received no crresondance from French Click about this.”

Helpful Report

Posted 4 months ago

Thank you for your review! We're glad to hear that your order processing went smoothly. We're sorry to learn about the issues you experienced with some items and the communication regarding your refund. Please reach out to our customer service team at sales@frenchclick.com, and we will do our best to assist you promptly. Warm wishes, Team French Click

Posted 4 months ago

“Exactly what I needed, prompt and reliable. Arrived safely. Could be improved by use of environmentally friendly packaging. Overall really pleased x”

Helpful Report

Posted 5 months ago

Merci beaucoup for your thoughtful review! We're delighted to hear that our service met your needs and that your order arrived safely. We appreciate your feedback regarding eco-friendly packaging and will certainly take it into consideration for the future. Nous vous remercions de votre soutien et espérons vous revoir bientôt ! Bien cordialement, L'équipe de French Click

Posted 5 months ago

“Recently I placed an order which, when delivered was damaged due to the freezer gel pack breaking and damaging the butter. Trying to reach someone on the phone proved impossible and following an email I sent later, I was told the phones were down hence, not being able to get through to anybody. A replacement order was sent out promptly which I received today via ParcelForce. The driver was friendly and polite and didn't simply rush off after delivering his order. The service I received from FrenchClick, once I managed to reach someone, was excellent. An apology was given with an explanation why I couldn't get through before so everything finished well. Well almost. I gave 4 stars only because the pack I received today also had a broken freezer gel pack inside which had spilled onto the butter wrapping and as the gel pack had melted the butter was a little soft. The gel hadn't got inside onto the butter so I simply washed it off and put the butter into the fridge. I don't think this damage was the fault of ParcelForce as the main box was in perfect condition. I so wanted to give 5 stars because of the friendly service so I'm hoping this issue with the gel pack was just another unfortunate incident. I have reported the issue of the broken gel pack and offered a suggestion to FrenchClick through their "Contact us" so perhaps they will look at their picking and packing procedures or the quality of their gel pack. Otherwise I sincerely appreciate the excellent service and am happy to give the 4 stars though I would have l liked to give the 5. I have ordered stuff before and will definitely order again as I'm not being put off by the broken gel pack. My wife is French so it's a little reminder of home when she gets her biscottes and such and it is really nice to feel we are connecting with a little bit of France even if it is just an online order. The cost of everything is not unreasonable considering it's all original stuff but it would be nicer if there wasn't the extra delivery charge... but that's life.”

Helpful Report

Posted 5 months ago

Thank you, Ron, for your detailed and constructive review! We’re truly sorry to hear about the issues you experienced with the gel packs. It’s great to know that once you were able to reach us, you found our service to be excellent. We appreciate your understanding and patience, and we’re glad the replacement arrived promptly and in good spirits. Your feedback regarding the packing and gel packs is invaluable, and we will certainly take your suggestions to heart as we strive to improve our processes. We want to ensure that your future experiences are nothing short of perfect. We’re delighted to hear that you and your wife enjoy connecting with a taste of France through our products and that we can be a part of that. Thank you for your continued support, and we look forward to serving you again soon!

Posted 5 months ago

“Delivery on time. Courier followed instructions given.”

Helpful Report

Posted 6 months ago

Merci for your kind review! We're thrilled to hear that your delivery arrived on time and that our courier followed your instructions perfectly. Customer satisfaction is our priority, and your feedback reassures us we're on the right track. We look forward to serving you again in the future! 🌟

Posted 6 months ago

“Easy ordering good delivery and still very cool when it arrived”

Helpful Report

Posted 6 months ago

Merci for your wonderful review! We're thrilled to hear that you found the ordering process easy and that your delivery arrived in great condition. It's our goal to ensure everything reaches our customers perfectly cool and ready to enjoy. We appreciate your support and look forward to serving you again soon! 🌟

Posted 6 months ago

French Click is rated 4.6 based on 10,487 reviews