French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.63

4.6 Rating 10,848 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,848 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Part of the order was missing (out of stock). If you cannot supply all of the order, it's so easy to SAY SO on the delivery note. Otherwise the customer thinks you have charged for the whole order. I shouldn't have to chase around trying to find out what has happened.”

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Posted 5 years ago

“The goods were all items that I have bought before either via French Click or in France. My only comment was that the box that was very full and 2 of the cartons and 1 tin were squashed but the fortunately the contents were not damaged.”

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Posted 5 years ago

“Very helpful”

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Posted 5 years ago

“Really good, typically high quality French food. Great service. I just think the items that needed freezing, should be packed separate from the things like bread and sweets that don’t.”

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Posted 5 years ago

“Timely delivery and no surprises”

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Posted 5 years ago

“The contents arrived in good condition as I expected. But Parcelforce were rubbish the parcel was out for delivery on Wednesday but it did not arrive .It appeared it went back to the Depot. I telephoned local depot parcelforce on Thursday I will look into this an ring you back, no call recieved. Checked the delivery status on Friday out for delivery it arrived at 11.0 am in good condition”

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Posted 5 years ago

“I wanted to make an order but you don’t deliver in Northern Ireland….”

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Posted 5 years ago

“Delighted to find this site and to be able to buy the French delights I would normally at the hypermarché on the way home from holidays. Service was extremely responsive and goods securely packed. Will definitely be visiting again in the near future and recommending to others!”

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Posted 5 years ago

“Package arrived with wrong stuff. Called French Click. Person I spoke to conceded that a mistake had been made and said that she would arrange for the correct items to be sent, and asked me to have the parcel I had received ready for collection. A few days later I received an email stating that the items I had ordered were out of stock, but my order would be sent as soon as the items were in stock again. Last week got emails stating my order would be delivered Saturday. Since we were out all day I rescheduled the delivery to today (Monday). Still no package! Order submitted 23 May. Not impressed so far.”

Helpful Report

Posted 5 years ago

Very sorry for the delay. The item should now be in stock and it the order will be shipped out.

Posted 5 years ago

“Great choice of authentic French products and fast delivery. Highly recommended!!!”

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Posted 5 years ago

“The delivery was very late, the delivery person was rude and I was charged an item I didn’t get”

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Posted 5 years ago

Very sorry to hear that. We will investigate and please contact customerservice@frenchclick.com so we can make sure the item is refunded for you.

Posted 5 years ago

“Very happy with my product. A bit surprised how it was delivered ... in a plastic bag two glass bottles? I nearly missed it.”

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Posted 5 years ago

“1st order and very happy. Ordered food cupboard as well as fresh products and everything arrived well packed + with long dates. Cold/fragile items were bubble wrapped + with "ice packs". Very happy thank you.”

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Posted 5 years ago

“Great selection of products. Arrived on time and in good condition. One item was not delivered as I'm assuming it became unavailable but I was not charged for it. Payment was only taken after the delivery was completed and so the price of the missing item was deducted. I'm French and really miss french snacks in particular so this site is a godsend for me!”

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Posted 5 years ago

“Polystyrene chips packing is so wrong.”

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Posted 5 years ago

Please note we use flo pak green loose fill which is degradable in the natural environment and can be recycled in some areas.

Posted 5 years ago

“Good service, excelletn choice of products, love the cassoulets”

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Posted 5 years ago

“Delivery was over an hour late, I received 3 packs of brioches that expire on the same day of delivery, tried contacting customer service but no answer despite over 100 calls. I am beyond upset.”

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Posted 5 years ago

Very sorry about this. The phone should be answered Monday to Friday 0900-1730. We'll be able to get these refunded or replaced for you and will contact you back directly.

Posted 5 years ago

“No problem whatsoever with French Click who delivered on time our Poulet Bresse. The bird had an average flavour but was quite tough. Not worth the money as there are plenty of carefully reared breeds in the UK that would be considerably cheaper and have a lot more flavour.”

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Posted 5 years ago

“Helpful staff when querying my order”

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Posted 5 years ago

“Unfortunately I was unable to buy anything since your website did not seem to work. I tried and tried but to no avail and was extremely disappointed as I wanted to buy the goods as a present for a friend’s 70th birthday. I even asked a family member to sort it out with no success”

Helpful Report

Posted 5 years ago

Very sorry to hear that. Please e-mail matthew@frenchclick.com with the details of the problem and we'll investigate.

Posted 5 years ago

French Click is rated 4.6 based on 10,848 reviews