French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,540 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,540 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

Write Your review

Tell us how French Click made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Raclette cheese, excellent product, swift delivery, kept cool in the packaging. Very happy with the service and the product.”

Helpful Report

Posted 3 weeks ago

Thank you so much for your fantastic review! We're glad you enjoyed the raclette cheese, swift delivery, and that it arrived well chilled. If you need anything else, we're here to help. Warm regards, Team French Click

Posted 3 weeks ago

“Great service. From easy ordering to receiving my order. Items were very well packaged and arrived really quickly. Thank you”

Helpful Report

Posted 3 weeks ago

Thank you so much for your fantastic review! We're glad you enjoyed easy ordering, quick delivery, and well-packaged items. If you need anything else, we're here to help. Warm regards, Team French Click

Posted 3 weeks ago

“Quick delivery and easy/straightforward ordering but poor packaging with damaged items. Shame. Good customer service when contacted by email. No answer by phone.”

Helpful Report

Posted 3 weeks ago

We’re really sorry to hear about the damaged items due to packaging. It’s great that the delivery was quick and the ordering easy, and we want to make this right. The phone is very busy this time of year but we're doing our best to answer all calls. Please send photos to sales@frenchclick.com so we can investigate the packaging if you haven't done already. Warm regards, Team French Click

Posted 3 weeks ago

“Fantastic range of products. For an expat, it is like shopping at home! Great service as well 5 stars”

Helpful Report

Posted 3 weeks ago

Thank you so much for your fantastic review! We're thrilled you enjoyed the wide range and that the service was great. If you need anything else, we're here to help. Warm regards, Team French Click

Posted 3 weeks ago

“I was very pleased to find a site that can supply some of my favourite items that I’ve previously purchased in France. Delivery was speedy and the items arrived in perfect condition , chilled as necessary.”

Helpful Report

Posted 4 weeks ago

Thank you so much for your fantastic review! We're delighted you found your favourite French items and that delivery was speedy and the items arrived in perfect condition, chilled as necessary. If you need anything else, we're here to help. Warm regards, Team French Click

Posted 3 weeks ago

“so great to be able to get my favourite French food in London. quick delivery and always within the time frame, thank you!”

Helpful Report

Posted 4 weeks ago

Thank you so much for your fantastic review! We're delighted you enjoy your favourite French foods in London and that delivery was quick and on time. If you need anything else, we're here to help. Warm regards, Team French Click

Posted 3 weeks ago

“Paid extra to have it delivered by a certain date so a family member could put it in their suitcase to take to Canada as a present. Showed up 5 days late after they had already left.”

Helpful Report

Posted 4 weeks ago

We’re really sorry your delivery didn’t arrive on time and could not be a present for your family member. This isn’t the experience we want for you. This has happened because you're in Northern Ireland and due to an error, you were offered a shipping option for mainland GB. We have now updated your account so this won't happen again in future. Warm regards, Team French Click

Posted 4 weeks ago

“Lovely to receive some beautiful foods that are unavailable in our dreary supermarkets .”

Helpful Report

Posted 4 weeks ago

Thank you so much for your fantastic review! We're thrilled you enjoyed the beautiful foods and that they’re a pleasant alternative to what you find in supermarkets. If you need anything else, we’re here to help. Warm regards, Team French Click

Posted 4 weeks ago

“Great choice of items that I used to buy on my monthly French trips to Cité Europe. The goods are well packaged and dispatched promptly.”

Helpful Report

Posted 4 weeks ago

Thank you so much for your fantastic review! We're thrilled you enjoyed the selection and that the items were well packaged and dispatched promptly. If you need anything else, we're here to help. Warm regards, Team French Click

Posted 4 weeks ago

“Deliveries I've had the order was of top quality , and the delivery was perfect I recently ordered mont d'or cheesecand montbeliard sausages they were all excellent”

Helpful Report

Posted 1 month ago

Thank you so much for your fantastic review! We're thrilled you enjoyed the high-quality products and perfect delivery, and that the mont d’or cheese and montbéliard sausages were excellent. If you need anything else, we’re here to help. Warm regards, Team French Click

Posted 4 weeks ago

“Great prices and delivered on time”

Helpful Report

Posted 1 month ago

Thank you so much for your fantastic review! We're thrilled you appreciated the great prices and on-time delivery. If you need anything else, we're here to help. Warm regards, Team French Click

Posted 1 month ago

“French products which are hard to find, very good prices, good communication, I would recommend.”

Helpful Report

Posted 1 month ago

Thank you so much for your fantastic review! We’re thrilled you appreciated the French products, great prices, and good communication. If you need anything else, we’re here to help. Warm regards, Team French Click

Posted 1 month ago

“Speedy, efficient delivery. A great selection of products.”

Helpful Report

Posted 1 month ago

Thank you so much for your fantastic review! We’re thrilled you were impressed by the speedy delivery and the great selection of products. If you need anything else, we’re here to help. Warm regards, Team French Click

Posted 1 month ago

“Splendide. Arrived on time and as advertised”

Helpful Report

Posted 1 month ago

Thank you so much for your fantastic review! We’re thrilled you found us splendid and that your order arrived on time and as advertised. If you need anything else, we’re here to help. Warm regards, Team French Click

Posted 1 month ago

“Reliable source of artisanal French foodstuffs, reliably home-delivered!”

Helpful Report

Posted 1 month ago

Thank you so much for your fantastic review! We’re thrilled you find us a reliable source of artisanal French foodstuffs and that we deliver smoothly to your door. If you need anything else, we’re here to help. Warm regards, Team French Click

Posted 1 month ago

“Never received the order”

Helpful Report

Posted 1 month ago

We’re really sorry you haven’t received your order. This isn’t the experience we want for you. Please email sales@frenchclick.com with your order number we’ll look into the delay and arrange a solution as quickly as possible. Thank you for your patience, and we’ll aim to fix this promptly. Warm regards, Team French Click

Posted 1 month ago

“Great selection of products at a fair price. Prompt delivery. Will definitely buy from here again.”

Helpful Report

Posted 1 month ago

Thank you so much for your fantastic review! We’re thrilled you enjoyed the great selection and prompt delivery. If you need anything else, we’re here to help. Warm regards, Team French Click

Posted 1 month ago

“Brilliant, brands that just aren't available in supermarkets or local shops, glad I've found you.”

Helpful Report

Posted 1 month ago

Thank you so much for your fantastic review! We’re thrilled you’ve found brands that aren’t available locally and that you’re happy with us. If you need anything else, we’re here to help. Warm regards, Team French Click

Posted 1 month ago

“So pleased to have discovered this company !”

Helpful Report

Posted 1 month ago

Thank you so much for your fantastic review! We’re thrilled you’ve discovered us and are pleased with your experience. If you need anything else, we’re here to help. Warm regards, Team French Click

Posted 1 month ago

“The items purchased are exactly as described and the delivery has been prompt.”

Helpful Report

Posted 1 month ago

Thank you so much for your fantastic review! We’re thrilled the items matched the description and that the delivery was prompt. If you need anything else, we’re here to help. Warm regards, Team French Click

Posted 1 month ago

French Click is rated 4.6 based on 10,540 reviews