French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.63

4.6 Rating 10,895 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,895 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfect! Will recommend”

Helpful Report

Posted 1 week ago

Wonderful to hear you had a perfect experience and would recommend us. Thanks for your support! Kind regards, Team French Click

Posted 1 week ago

“So disappointed with French Click Error wouldn’t let me proceed to the payment. The message which popped up inviting the customer to contact French Click led to nothing, no response whatsoever and nobody to pick up the phone either. Very grateful for the 10% offer but pretty useless if the system doesn’t work and no one to sort it out”

Helpful Report

Posted 2 weeks ago

We’re very sorry to hear you couldn’t complete payment and that our message led to nothing, with no response or contact. This isn’t the experience we want for you. This was a temporary bug that has now been resolved so you should be able to order ok. Kind regards, Team French Click

Posted 2 weeks ago

“The online shop is very good. I still have not received the order because of the delivery people DHL saying I was not in when they tried to deliver. I was at home. French click said they would organise for it to my address instead of the depot. I’m still waiting!!!”

Helpful Report

Posted 2 weeks ago

Sorry to hear about the delivery issue with DHL. Being at home and still not receiving the order is frustrating, and we can understand the inconvenience. We’ll pass your feedback to the delivery team to look into what happened and help prevent it in the future. Kind regards, Team French Click

Posted 2 weeks ago

“Very friendly London based supplier of quality French food products, comprehensive range at competitive prices. Very friendly customer support and delivery service. I would definately recommend them and will use them again”

Helpful Report

Posted 2 weeks ago

Thank you for your kind words. We’re glad you’re happy with our friendly service and the range of French products. We appreciate your recommendation and look forward to serving you again. Kind regards, Team French Click

Posted 2 weeks ago

“I ordered a selection of items for my brother. Both chocolate items were sort of blanched, the chocolate was past its best. Once my brother told me this, I contacted French Click to express my disappointment. They asked if I would like to exchange the items, but unsurprisingly my brother had already thrown them away as they were inedible. I feel like good customer service would have replaced them as a gesture of goodwill rather than offering an exchange for a spoiled food item. I won't be ordering again.”

Helpful Report

Posted 2 weeks ago

We’re very sorry to hear that the chocolate items were past their best and that you weren’t offered a resolution that felt fair after your brother discarded them. This isn’t the experience we want for you. We do usually ask for goods back for exchange or refund in these cases, we will pay for the postage and send a label, you just need to drop the package. Kind regards, Team French Click

Posted 2 weeks ago

“Badoit water arrived on time as arranged. Dependable company. Grateful they still stock Badoit as even Ocado has stopped stocking it.”

Helpful Report

Posted 2 weeks ago

Great to hear the Badoit water arrived on time and that you find us dependable. We’re glad you chose us for this. Kind regards, Team French Click

Posted 2 weeks ago

“Excellent as always - great choice of French products across a whole supermarket range. Delivery and packing excellent.”

Helpful Report

Posted 2 weeks ago

Thank you for your feedback. We’re delighted you consistently enjoy our range of French products and that delivery and packing met your expectations. Kind regards, Team French Click

Posted 2 weeks ago

“Good delivery and they were delicious. Quite expensive but worth it”

Helpful Report

Posted 2 weeks ago

Thanks for the feedback. We’re glad the delivery was good and that you enjoyed them. We understand the price can be high, but we’re pleased it was worth it for you. Kind regards, Team French Click

Posted 2 weeks ago

“Super- prompt delivery and so nice to buy French mustard in a decent -sized pot”

Helpful Report

Posted 2 weeks ago

Thank you for your kind words. We’re glad you’re pleased with the prompt delivery and the decent-sized pot of French mustard. Kind regards, Team French Click

Posted 2 weeks ago

“I’ve been using this fabulous company for quite some time. They are incredibly helpful and their customer service is excellent.”

Helpful Report

Posted 2 weeks ago

Thank you for the kind words. We’re glad you’ve had a positive experience with our team and that our customer service has been helpful. Kind regards, Team French Click

Posted 2 weeks ago

“they have lots of things I need, reasonable prices, arrived on time, & good packaging”

Helpful Report

Posted 2 weeks ago

Thank you for the kind words. We’re glad you found lots of what you need, with reasonable prices, on-time arrival, and good packaging. Kind regards, Team French Click

Posted 2 weeks ago

“Easy to order, plenty of choice. Quick delivery”

Helpful Report

Posted 2 weeks ago

Great to hear you found it easy to order, with plenty of choice and quick delivery. Kind regards, Team French Click

Posted 2 weeks ago

“Great selection of our favourite French foods.thank you.”

Helpful Report

Posted 2 weeks ago

“👍 for the order and help from French Click 🤙👎 for UPS, they gave confusing information”

Helpful Report

Posted 2 weeks ago

Thanks for the positive note about the order and our help. We’re sorry that UPS information was confusing. We’ll pass your feedback to the delivery team to look into what happened. Kind regards, Team French Click

Posted 2 weeks ago

“Best place to get compotes and other french products I sourly miss !”

Helpful Report

Posted 2 weeks ago

Thank you for the wonderful feedback. We’re glad you think we’re the best place for compotes and French products. If there’s anything specific you miss, feel free to share and we’ll take it into account. Kind regards, Team French Click

Posted 2 weeks ago

“I love everything I ordered and I also love the fact that it’s arrived on quickly , I will be ordering again ….!!!!”

Helpful Report

Posted 2 weeks ago

Great to hear you’re happy with everything and the quick delivery. We appreciate you sharing your experience and look forward to serving you again. Kind regards, Team French Click

Posted 2 weeks ago

“Delivery booked for 9-13.00 slot, then received an email that the delivery will be 1-2pm - why? Finally delivered at 3.30 pm with no commumication from the driver about this delay. Order delivered with one item missing (again no communication prior to delivery) and one wrong item. Not to mention that the cheese ordered was terrible quality. Never again!”

Helpful Report

Posted 2 weeks ago

Hi there, We’re very sorry to hear about the late delivery, lack of communication, and the missing/wrong items, plus the quality issue with the cheese. This isn’t the experience we want for you. If you’d like us to look into this, please contact our support at sales@frenchclick.com with your order number so we can investigate further. Kind regards, Team French Click

Posted 2 weeks ago

“Quick delivery and excellent products.”

Helpful Report

Posted 2 weeks ago

Thanks for taking the time to share this. We’re glad you were happy with the quick delivery and the products. Kind regards, Team French Click

Posted 2 weeks ago

Thank you for your feedback. We’re glad to hear you’re satisfied with the quick delivery and the products. Kind regards, Team French Click

Posted 2 weeks ago

“Excellent Company to deal with. Great assortment of French goodies. Highly recommended.”

Helpful Report

Posted 2 weeks ago

Thank you for the kind words. We’re glad you enjoyed our French goodies and appreciate the recommendation. Kind regards, Team French Click

Posted 2 weeks ago

“disappointing, cheap hot dog sausages”

Helpful Report

Posted 2 weeks ago

Hi there, We’re sorry to hear this, it looks like you ordered branded cassoulet that should be very consistent in its quality. If you’d like us to look into this, please contact our support with any relevant details so we can investigate further. Kind regards, Team French Click

Posted 2 weeks ago

French Click is rated 4.6 based on 10,895 reviews