French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,715 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,715 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“short review of French Click”

Helpful Report

Posted 3 weeks ago

Thank you for the 5-star review! We’re thrilled you enjoyed French Click and that everything arrived well-packaged and on time. We appreciate your support and look forward to serving you again. Kind regards, Team French Click

Posted 3 weeks ago

“What a treat to be able to enjoy French supermarket goodies here in the UK. Parcel was beautifully packed and delivery good and on time. Thank you French Click. We'll be using you again in the future.”

Helpful Report

Posted 3 weeks ago

Thank you for the 5-star review! We’re thrilled you enjoyed our French supermarket goodies and that the parcel was well packed and delivered on time. We appreciate your support and look forward to serving you again. Kind regards, Team French Click

Posted 3 weeks ago

“Speedy delivery and well packed. Nice to be able to buy unpasteurised cheese!”

Helpful Report

Posted 3 weeks ago

Thank you for the 5-star review! We’re glad you enjoyed speedy delivery and secure packaging, and that you could buy the cheese you wanted. We appreciate your support and look forward to serving you again. Kind regards, Team French Click

Posted 3 weeks ago

“Quick delivery and beautifully packed with my favourite Pelletier Biscottes. So glad to know that I can get them here in the UK.”

Helpful Report

Posted 3 weeks ago

Thank you for the 5-star review! We’re delighted that you enjoyed quick delivery and secure packaging, and that you can get Pelletier Biscottes in the UK. We appreciate your support and look forward to serving you again. Kind regards, Team French Click

Posted 3 weeks ago

“Won't be ordering again, purely because I just can't recycle the plastic bubble wrap that covered the bottles or packaging peanuts”

Helpful Report

Posted 3 weeks ago

Thank you for your review. We’re sorry to hear about the packaging waste issue. We’re looking into more eco-friendly packaging options, please also note that the flo pak green loosefill is degredable in the natural envrioment and it can be recycled at supermarket points. We do also use paper packaging, but only on orders without fresh or fragile items because of package survivablility problems to delivery. Kind regards, Team French Click

Posted 3 weeks ago

“Very sad that you don’t stock Maille Béarnaise.”

Helpful Report

Posted 3 weeks ago

Thank you for your review. We're sorry you couldn't find this item. This isn’t the experience we aim for. We do have this item, you can find it here: https://www.frenchclick.co.uk/p-3966-maille-sauce-bearnaise-loignon-rose-de-bretagne-en-bocal-185g.aspx If it was missing from an order, this could be due to a temporary supply or stock error. We have been receiving deliveries from our suppliers of it in April so this shouldn't be the case. Please add a note in the box when you order to make sure we don't ship the order with it missing. Kind regards, Team French Click

Posted 3 weeks ago

“I was easily able to locate the particular type of Haribo I liked to eat in France (but which is not usually available in the UK). Thanks to French Click I can continue to destroy my teeth in the manner I prefer! :-)”

Helpful Report

Posted 4 weeks ago

Thank you for the 5-star review! We’re thrilled you found the Haribo you like in France and that French Click helps you keep enjoying it. We appreciate your support and look forward to serving you again. Kind regards, Team French Click

Posted 3 weeks ago

“Excellent customer service”

Helpful Report

Posted 4 weeks ago

Thank you for the 5-star review! We’re thrilled you found our customer service excellent. We appreciate your support and look forward to serving you again. Kind regards, Team French Click

Posted 4 weeks ago

“First class product, fair price and great overall service..”

Helpful Report

Posted 1 month ago

Thank you for the 5-star review! We’re thrilled you enjoyed our first-class product, fair price, and great overall service. We appreciate your support and look forward to serving you again. Kind regards, Team French Click

Posted 1 month ago

“Nice selection of butter. Crazy postal charges.. thats all i can say so far. The bread i orderd became out of stock so it didnt arrive.. So we will see how it pans out.. Pleased to find good butter resourse..”

Helpful Report

Posted 1 month ago

Thank you for the review! We’re glad you liked our butter, and we’re sorry about the postal charges and the bread being out of stock. We are trying to keep our postage costs down as much as possible in this inflationary environment. We’ll look into the stock issues to improve your experience. We appreciate your support and hope to serve you again soon. Kind regards, Team French Click

Posted 1 month ago

“Easy to order. Delivery on time . Really pleased with first order . Some boxes were a bit squashed. Fridge items in cool pack”

Helpful Report

Posted 1 month ago

Thank you for the 5-star review! We’re glad you had a smooth ordering process and timely delivery, and that you’re pleased with your first order. We’ll take note of the squashed boxes and ensure our packaging is even better moving forward. We’re also happy to hear the fridge items arrived with a cool pack. Kind regards, Team French Click

Posted 1 month ago

“Finding a company that supplies and delivers my favourite French products is wonderful. Updates on delivery dates were prompt and professional.”

Helpful Report

Posted 1 month ago

Thank you for the 4-star review! We’re glad you’re enjoying our French products and that delivery updates were prompt and professional. We appreciate your support and look forward to serving you again. Kind regards, Team French Click

Posted 1 month ago

“Really loved the product”

Helpful Report

Posted 1 month ago

Thank you for the 5-star review! We’re glad you loved the product. We appreciate your support and look forward to serving you again. Kind regards, Team French Click

Posted 1 month ago

“Great product, reasonably price and promptly delivered.”

Helpful Report

Posted 1 month ago

Thank you for the 5-star review! We’re glad you enjoyed the product, great price, and prompt delivery. We appreciate your support and look forward to serving you again. Kind regards, Team French Click

Posted 1 month ago

“Very good service and product.”

Helpful Report

Posted 1 month ago

Thank you for the 5-star review! We’re glad you had a great experience with our service and product. We appreciate your support and look forward to serving you again. Kind regards, Team French Click

Posted 1 month ago

“Great service lovely products”

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Posted 1 month ago

Thank you for the 5-star review! We’re glad you enjoyed the great service and lovely products. We appreciate your support and look forward to serving you again. Kind regards, Team French Click

Posted 1 month ago

“Lots of products. Great prices and fast on time delivery .”

Helpful Report

Posted 1 month ago

Thank you for the 5-star review! We’re glad you found lots of products, great prices, and fast on-time delivery. We appreciate your support and look forward to serving you again. Kind regards, Team French Click

Posted 1 month ago

“Order not received & no delivery tracking information”

Helpful Report

Posted 1 month ago

Thank you for your review. We’re very sorry for the non-delivery and lack of tracking information you’ve experienced. This isn’t the experience we aim for. This order has been shipped and customer service have now sent you the tracking information. We are investigating with Parcel Force why the tracking didn't get sent when it was booked in. Kind regards, Team French Click

Posted 1 month ago

“I'm very pleased with my experience using French Click to order favourite items from my childhood. The website has a great selection to choose from and I will definitely be making future purchases! Especially given that the parcel arrived in good time and was well packaged.”

Helpful Report

Posted 1 month ago

Thank you for the 5-star review! We’re delighted you enjoyed the selection and that your parcel arrived promptly and well packaged. We appreciate your support and look forward to serving you again. Kind regards, Team French Click

Posted 1 month ago

“Very quick and efficient service”

Helpful Report

Posted 1 month ago

Thank you for the 5-star review! We’re glad you found our service quick and efficient. We appreciate your support and look forward to serving you again. Kind regards, Team French Click

Posted 1 month ago

French Click is rated 4.6 based on 10,715 reviews