French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.63

4.6 Rating 10,834 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,834 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A hard to find product at an excellent price. Very well packed and arrived safely. I will definitely be using again.”

Helpful Report

Posted 3 weeks ago

Thank you for your review. We’re glad you found a hard-to-find product at an excellent price, and that it was well packed and arrived safely. We appreciate that you’ll be using us again. If there’s anything else you’d like us to know, please reach out. Kind regards, Team French Click

Posted 3 weeks ago

“Service and delivery excellent lovely to find french products at a reasonable price”

Helpful Report

Posted 3 weeks ago

Thank you for your review. We’re glad service and delivery were excellent and you found French products at a reasonable price. If there’s anything else you’d like us to know, please reach out. Kind regards, Team French Click

Posted 3 weeks ago

“Really excellent. Managed to find my French favourites at good prices and delivered to my door. Highly recommended.”

Helpful Report

Posted 3 weeks ago

Thank you for your review. We’re glad you found your French favourites at good prices and that it was delivered to your door. Highly appreciated. If there’s anything else you’d like us to know, please reach out. Kind regards, Team French Click

Posted 3 weeks ago

“Great selection and delivered on time”

Helpful Report

Posted 3 weeks ago

Thank you for your review. We’re glad you enjoyed the selection and that delivery was on time. If there’s anything else you’d like us to know, please reach out. Kind regards, Team French Click

Posted 3 weeks ago

“It is the first time I use French Click and I am very impressed. I found exactly what I used to buy in France, it was in stock and ordering was very easy. The delivery costs are very reasonable and you can choose your preferred delivery day. The parcel arrived on the day, so the whole process was very smoth. I have no hesitation in recommending them.”

Helpful Report

Posted 3 weeks ago

Thank you for your review. We’re glad you’re impressed and that you found exactly what you needed, with smooth ordering and delivery on time. If there’s anything else you’d like us to know, please reach out. Kind regards, Team French Click

Posted 3 weeks ago

“Great products delivered promptly, will definitely be ordering again soon!”

Helpful Report

Posted 4 weeks ago

Thank you for your review. We’re glad the products were delivered promptly and that you’ll be ordering again soon. If there’s anything else you’d like us to know, please reach out. Kind regards, Team French Click

Posted 3 weeks ago

“Have used before, made a great difference to buying from any supermarket in my area. Prices are more expensive then the ones I would source locally as an alternative.”

Helpful Report

Posted 4 weeks ago

Thank you for your review. We’re glad French Click has made a difference to your supermarket shopping, and we understand price differences can vary when sourcing locally. If there’s anything else you’d like us to know, please reach out. Kind regards, Team French Click

Posted 3 weeks ago

“Ordered and delivered exactly on time”

Helpful Report

Posted 4 weeks ago

Thank you for your review. We're glad your order was delivered exactly on time. If there's anything else you'd like us to know, please reach out. Kind regards, Team French Click

Posted 3 weeks ago

“I ordered three bottles of Teisseire Sirop from French Click. The order process was straightforward and the order was booked to come on a day and at a time that suited me. The tracking system on the app was brilliant and I had notifications about when the delivery would arrive and could see progress on the map. The driver arrived at the appointed time. All excellent. I will order again as I enjoy the sirops. They are on the expensive side when considering the delivery charge etc but they are not easy to obtain from other sources. Thanks.”

Helpful Report

Posted 1 month ago

Thank you for your review. We’re glad the order process was straightforward, the tracking was brilliant, and the driver arrived on time. It’s great to hear you enjoyed the sirops. If there’s anything else you’d like us to know, please reach out. Kind regards, Team French Click

Posted 3 weeks ago

“So great to be able order my favourite French food. Goods arrived quickly and well packed. Will certainly be ordering again.”

Helpful Report

Posted 1 month ago

Thank you for your review. We’re glad you enjoyed your favourite French food, and that your order arrived quickly and was well packed. We look forward to serving you again. Kind regards, Team French Click

Posted 3 weeks ago

“Fantastic service and my favorite French products as always. I'll order again for sure, so pleased with French Click. Thank you very much and see you soon!”

Helpful Report

Posted 1 month ago

Thank you for your review. We’re glad you enjoyed the fantastic service and your favorite French products as always. We appreciate that you’ll order again for sure. If there’s anything else you’d like us to know, please reach out. Kind regards, Team French Click

Posted 3 weeks ago

“Great products available at reasonable prices. My delivery arrived promptly and I will doubtless be a repeat customer.”

Helpful Report

Posted 1 month ago

Thank you for your review. We’re glad you found great products at reasonable prices and that delivery was prompt. We appreciate you planning to return. If there’s anything else you’d like us to know, please reach out. Kind regards, Team French Click

Posted 3 weeks ago

“Excellent service, great quality product. Superbly packaged as the food was perishable. Expensive but worth it”

Helpful Report

Posted 1 month ago

Thank you for your review. We’re glad you appreciated the service, quality, and packaging for perishables, and that you felt it was worth it. If there’s anything else you’d like us to know, please reach out. Kind regards, Team French Click

Posted 3 weeks ago

“Simply brilliant, all arrived on time, kept cool ready to be put away.”

Helpful Report

Posted 1 month ago

Thank you for your review. We’re glad it arrived on time and stayed cool, ready to be put away. If there’s anything else you’d like us to know, please reach out. Kind regards, Team French Click

Posted 3 weeks ago

“Wrong item sent twice, now not responding or try to resolve the issue”

Helpful Report

Posted 1 month ago

We’re very sorry to hear that the wrong item was sent twice and that you’re not getting a resolution. This should have been resolved finally. If there is still any issue please email sales@frenchclick.com with your order number as the subject. Kind regards, Team French Click

Posted 3 weeks ago

“My order was exactly as described, well packed, and of course, delicious. The carrier DHL delivered my parcel late afternoon, although they had been booked and paid for a morning slot. This issue was totally out of French click control At may add.”

Helpful Report

Posted 1 month ago

Thank you for your review. We’re glad the order met your expectations and that the packaging and delivery were satisfactory, even with the carrier delay outside our control. If there’s anything else you’d like us to know, please reach out. Kind regards, Team French Click

Posted 1 month ago

“Quick efficient service. Thank you.”

Helpful Report

Posted 1 month ago

Thank you for your kind words. We’re glad the service was quick and efficient. If there’s anything else you’d like us to know, please reach out. Kind regards, Team French Click

Posted 1 month ago

“After I had navigated the online shop it was a matter of clicking on the button and bingo into the basket. Lots of lovely foods I can get in shops in France now on the doorstep in a matter of days. There would have been a higher mark but an item was left out of the parcel but is included in the next one. Maybe it's to incentivise customers for another shop, anyway, it worked on me!”

Helpful Report

Posted 1 month ago

We're sorry to hear an item was left out of your parcel. We’re glad the rest of the order arrived and that you found the shopping easy. If there’s anything else you’d like us to know, please reach out. Kind regards, Team French Click

Posted 1 month ago

“What a find. We can get all our French groceries and specialities online and they deliver outside London for a very reasonable cost vis DHL Plenty of choice on dates and time slots Excellent customer service too.”

Helpful Report

Posted 1 month ago

Thank you for sharing your experience. We’re glad you found our French groceries and that the delivery options and customer service met your needs. If there’s anything else you’d like us to know, please reach out. Kind regards, Team French Click

Posted 1 month ago

“I am so happy that French Click stick my favourite French cheese which is not generally available in England. Ordering was easy and delivery quick. In addition, it was packaged so well with cold packs and insulation - essential as I ordered in the middle of the current heatwave. Would have no hesitation in recommending this company and would definitely use again.”

Helpful Report

Posted 1 month ago

Thank you for sharing your positive experience. We’re glad the cheese was available, ordering was easy, and delivery was quick, with packaging that stood up to the heatwave. If there’s anything else you’d like us to know, please reach out. Kind regards, Team French Click

Posted 1 month ago

French Click is rated 4.6 based on 10,834 reviews