French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,679 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,679 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“it was the first time I was ordering from French Click but I will certainly do it again ..... a perfect taste of France !”

Helpful Report

Posted 1 year ago

Thanks for the feedback and 5 star rating. We're very delighted you'll be ordering again and we delivered a perfect taste of France!

Posted 1 year ago

“Lots of products. Great prices and fast on time delivery .”

Helpful Report

Posted 1 day ago

Thank you for the 5-star review! We’re glad you found lots of products, great prices, and fast on-time delivery. We appreciate your support and look forward to serving you again. Kind regards, Team French Click

Posted 11 hours ago

“Order not received & no delivery tracking information”

Helpful Report

Posted 1 day ago

Thank you for your review. We’re very sorry for the non-delivery and lack of tracking information you’ve experienced. This isn’t the experience we aim for. This order has been shipped and customer service have now sent you the tracking information. We are investigating with Parcel Force why the tracking didn't get sent when it was booked in. Kind regards, Team French Click

Posted 1 day ago

“I'm very pleased with my experience using French Click to order favourite items from my childhood. The website has a great selection to choose from and I will definitely be making future purchases! Especially given that the parcel arrived in good time and was well packaged.”

Helpful Report

Posted 2 days ago

Thank you for the 5-star review! We’re delighted you enjoyed the selection and that your parcel arrived promptly and well packaged. We appreciate your support and look forward to serving you again. Kind regards, Team French Click

Posted 1 day ago

“Very quick and efficient service”

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Posted 2 days ago

Thank you for the 5-star review! We’re glad you found our service quick and efficient. We appreciate your support and look forward to serving you again. Kind regards, Team French Click

Posted 1 day ago

“I cannot speak french unfortunately so getting my order was a very good surprise .. It was very very wellpacked for transport indeed some of the freezer blocks were still frozen. I had to guess what I was ordering but all good and in line with what we get when we do our twinning visits to Plouzane .. will be buying more later in the year Thankyou ( Diolch yn Fawr ) Wendy McDonald”

Helpful Report

Posted 3 days ago

Thank you for sharing your experience! We’re glad your order arrived well packed and that the freezer blocks stayed frozen, and that it aligned with yourPlouzane visits. We appreciate your support and look forward to your future orders later in the year. Kind regards, Team French Click

Posted 1 day ago

“I was pleased to see that French Click had various products which are often difficult to find elsewhere in the UK. The ordering process was easy and the delivery options are varied so you can choose a slot with free delivery so long as you conform to the minimum spend qualification. They update you about the delivery schedule and they delivered my items at the appointed time so an efficient service overall.”

Helpful Report

Posted 3 days ago

Thank you for the 5-star review! We’re glad you found a great selection and that the ordering process and delivery were on time. We appreciate your support and look forward to serving you again. Kind regards, Team French Click

Posted 1 day ago

Thank you for the 5-star review! We’re delighted you found our range valuable and that ordering and delivery worked well for you. We appreciate your support and look forward to serving you again. Kind regards, Team French Click

Posted 1 day ago

“Excellent service. My order arrived promptly”

Helpful Report

Posted 3 days ago

Thank you for the 5-star review! We’re delighted your order arrived promptly and that you were happy with the service. We appreciate your support and look forward to serving you again. Kind regards, Team French Click

Posted 1 day ago

“Good stock, fair prices. Staff always helpful.”

Helpful Report

Posted 4 days ago

Thank you for the 5-star review! We’re glad you found good stock, fair prices, and helpful staff. We appreciate your support and look forward to serving you again. Kind regards, Team French Click

Posted 1 day ago

“I wanted to buy a kinder Easter egg, already unfindable from a couple of days on Internet They had it and I got it in 2 days... Fantastic”

Helpful Report

Posted 5 days ago

Thank you for the 5-star review! We’re thrilled you found the kinder Easter egg and that it arrived in 2 days. We appreciate your support and look forward to serving you again soon. Kind regards, Team French Click

Posted 1 day ago

“Love the product and it was delivered really quickly. Thank you very much !”

Helpful Report

Posted 6 days ago

Thank you for the 5-star review! We're delighted you loved the product and that it was delivered quickly. We appreciate your support and look forward to serving you again. Kind regards, Team French Click

Posted 1 day ago

“We placed an order a week ago for delivery today but received an email on yesterday evening which stated some items were unavailable and could we delay. We agreed to a one day delay but received another email today stating again that some items were unavailable and could we delay until next week! We replied that they should deliver what they have because the items we ordered, mainly cheeses, were for Easter. As their email was received late in the day we are not hopeful of delivery.”

Helpful Report

Posted 1 week ago

Thank you for your review. We’re very sorry for the repeated unavailability notices and the impact on your Easter plans. This isn’t the experience we aim for. This should have been sorted by customer service now and we hope to serve you again in future. Kind regards, Team French Click

Posted 1 day ago

“Super delivery”

Helpful Report

Posted 1 week ago

Thank you for the 5-star review! We’re delighted you had a super delivery and appreciate your support. We look forward to serving you again soon. Kind regards, Team French Click

Posted 1 day ago

“Had a snafu with DPD and French Click got it sorted asap - plus absolutely brilliant to deal with. Prices are great and it’s my new go-to!”

Helpful Report

Posted 1 week ago

Thank you for the 5-star review! We’re delighted we could sort out the DPD issue quickly and that you’re enjoying our service. We appreciate your support and look forward to serving you again. Kind regards, Team French Click

Posted 1 day ago

“Good products, well packed and promptly delivered”

Helpful Report

Posted 1 week ago

Thank you for the 5-star review! We’re delighted you found the products good, well packed, and promptly delivered. We appreciate your support and look forward to serving you again. Kind regards, Team French Click

Posted 1 day ago

“Tout était très bien,merci :”

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Posted 1 week ago

Merci pour cet avis 5 étoiles ! Nous sommes ravis que tout se soit bien passé et que vous soyez satisfait(e). Bien cordialement, Team French Click

Posted 1 day ago

“Excellent customer services and high quality products. Thank you”

Helpful Report

Posted 1 week ago

Thank you for the 5-star review! We’re thrilled you enjoyed our customer service and high quality products. We appreciate your support and look forward to serving you again soon. Kind regards, Team French Click

Posted 1 day ago

“A great range of products not readily available in British shops. Good prices and deliverd quickly”

Helpful Report

Posted 1 week ago

Thank you for the 5-star review! We’re delighted you found a great range and fast delivery. We appreciate your support and look forward to serving you again. Kind regards, Team French Click

Posted 1 week ago

“I was in a restaurant near the Eiffel Tower and had the most fabulous sachet of butter. I took one away and researched it - it was available via French Click! For anyone interested - Charentes-Poitou is the greatest butter I've ever had. I've now tried several other butters on their site. French Click is a great shop!”

Helpful Report

Posted 1 week ago

Thank you for the 5-star review! We’re thrilled you enjoyed Charentes-Poitou butter and that French Click could help you discover it. Kind regards, Team French Click

Posted 1 week ago

“Great product”

Helpful Report

Posted 1 week ago

Thank you for the 5-star review! We’re thrilled you think it’s a great product. If you need anything else or have questions, just let us know. We appreciate your support. Kind regards, Team French Click

Posted 1 week ago

“I love President French Butter spread, but can never buy it locally. So have started to get it from Frenchclick.co.uk a few at a time and freezing it, it's the prefect way to do it! The price is reasonable, it is delivered well packaged and very quickly. I would highly recommend the site, it's excellent!”

Helpful Report

Posted 2 weeks ago

Thank you for the 5-star review! We’re delighted you enjoy the President French Butter spread and that you’re happy with the price, packaging, and fast delivery. Great idea about freezing — thanks for the tip and for recommending us. Kind regards, Team French Click

Posted 2 weeks ago

French Click is rated 4.6 based on 10,679 reviews