French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.65

4.7 Rating 10,100 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 10,100 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 26th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“it was the first time I was ordering from French Click but I will certainly do it again ..... a perfect taste of France !”

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Posted 1 month ago

Thanks for the feedback and 5 star rating. We're very delighted you'll be ordering again and we delivered a perfect taste of France!

Posted 1 month ago

“All good, speedy delivery and everything as expected 🙂👍”

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Posted 1 hour ago

“French Click has the special peas that I love, they always send them as sone as possible. They also have other european foods that I just have to have.”

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Posted 2 hours ago

“It’s privilege to able to get these products outside of France. Mercie beaucoup pour ton services”

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Posted 1 day ago

“Quickly dispatched, good quality.”

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Posted 1 day ago

Thanks for the feedback and 5 star rating. We're very happy we could deliver to your expectations and the products were good quality.

Posted 1 day ago

“Delivered wrong, address no response by phones of which I’ve tried 40 times and no response from over 5 emails. Incredibly poor customer service and very frustrating.”

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Posted 2 days ago

Very sorry about this, customer service is very busy at the moment due to the Christmas volume of orders. They'll get back to you asap and emails should be answered within 24 business hours.

Posted 2 days ago

“Really hard to reach customers service on phone”

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Posted 2 days ago

“Received my boudin blanc well packed and I ve frozen them now thank you 😊”

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Posted 2 days ago

Merci beaucoup pour votre superbe évaluation 5 étoiles ! Nous sommes ravis que votre boudin blanc soit bien emballé et que vous ayez pu les congeler. Votre satisfaction est notre priorité et nous avons hâte de vous servir à nouveau ! 😊

Posted 2 days ago

“My order failed to turn up, can get no response from either of the phone numbers and no reply to my email querying this. Unacceptably poor service.”

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Posted 3 days ago

Very sorry about this, customer service will check what's happened to it and get back to you asap.

Posted 2 days ago

“Received my chocolates within stated time. Good communication about delivery. Would happily use again.”

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Posted 4 days ago

Thank you so much for your amazing 5-star review! We're thrilled to hear that you received your chocolates on time and appreciated our communication. It’s wonderful to know that you would happily use us again, and we can’t wait to serve you in the future!

Posted 4 days ago

“Good products. Good prices. Smooth online booking process. Courteous efficient delivery. Tout Parfait.”

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Posted 4 days ago

Merci beaucoup pour votre superbe évaluation 5 étoiles ! Nous sommes ravis d'apprendre que vous avez apprécié nos produits, nos prix et la facilité du processus de réservation en ligne. C’est un plaisir de savoir que la livraison a été courtoise et efficace. Votre satisfaction est notre priorité, et nous avons hâte de vous servir à nouveau ! À bientôt !

Posted 4 days ago

“Excellent service helpful customer service. All in all a great company with excellent products.”

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Posted 5 days ago

Thanks for the feedback and 5 star rating. We're delighted customer service were helpful and everything went well.

Posted 4 days ago

“Real French produce shipped to your door. Fresh items are well packed with chilled insuation so arrives in good condition. Very convenient to be able to obtain the French Pates here without a trip to Calais !”

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Posted 5 days ago

Thank you for your fantastic 5-star review! We're so glad to hear that you found our service convenient and that your French produce arrived in great condition. It's wonderful to know we can bring a taste of France right to your door without the trip to Calais! À bientôt!

Posted 5 days ago

“I love the variety of products and it has been delivered nearly on time. I should recommend to change your delivery company though. I clearly asked to deliver it “ at one of my neighbours “ but my instructions have not been respected. My parcel has been left on the front porch and in the pouring rain.”

Helpful Report

Posted 5 days ago

Thank you for your great 5-star review! We're delighted that you enjoyed the variety of our products and that your order arrived nearly on time. We sincerely apologize for the delivery issues you encountered with your instructions. Your feedback is invaluable, and we will certainly look into this matter. We appreciate your support and hope to serve you better in the future! À bientôt!

Posted 5 days ago

“A few items out of stock unfortunately. The delivery was delayed but resolved by French click. Overall a good experience.”

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Posted 6 days ago

Thank you for your review! We’re glad to hear that you had a good experience with us, despite the stock and delivery issues. We appreciate your understanding and look forward to serving you even better next time. À bientôt!

Posted 5 days ago

“I holiday in France every year and enjoy much of the French cuisine, once I found French Click could provide me with certain products unavailable in England I was hooked. Excellent service and quality of produce.”

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Posted 6 days ago

Thank you so much for your wonderful 5-star review! We're thrilled to hear that you love the French cuisine and that French Click has been able to bring a taste of France to your home in England. Your kind words about our service and quality of produce mean a lot to us. We hope to continue satisfying your culinary cravings for many more holidays to come! À bientôt!

Posted 5 days ago

“Good to have access to this food. But expensive, and box that arrived, although made of re-cycled cardboard, was more tha half-full of expanded polystyrene shapes. Packaging could have been much more sustainable”

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Posted 1 week ago

Thank you for your review! We're glad you appreciate having access to our food, but we understand your concerns about the pricing and packaging. Usually this kind of order should be packed with the paper loosefill, we will have a word with the warehouse to make sure they're packing properly.

Posted 5 days ago

“Does what it says on the tin”

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Posted 1 week ago

Thank you for the wonderful 5-star "Ronseal" review! We’re thrilled to hear that our products deliver exactly what you expect. It’s great to know that you find our service reliable. We look forward to bringing you more delightful experiences in the future! À bientôt!

Posted 5 days ago

“All items I required were available and dispatched in a very short time. Very impressed compared to others who have sent incomplete orders and then taken months plus extra cash to complete my order with them. Thank you. JPM.”

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Posted 1 week ago

Thank you so much for your wonderful 5-star review, JPM! We're thrilled to hear that you found everything you needed and that your order was dispatched quickly. It's great to know we're standing out in terms of service. We appreciate your kind words and look forward to serving you again soon! À bientôt!

Posted 5 days ago

“Very efficient, smooth booking and delivery; overall very good service”

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Posted 1 week ago

Thank you for your wonderful 5-star review! We're thrilled to hear that you found our booking and delivery process smooth and efficient. It’s always our aim to provide a seamless experience, and we're glad it met your expectations. We look forward to serving you again soon! À bientôt!

Posted 5 days ago

“I have been ordering for years and i love, I can by home products that i can’t get were i leave. Prices have increased but still won’t stop me from ordering. Placed two orders this month am satisfied with my orders.”

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Posted 1 week ago

Merci beaucoup pour votre superbe avis 5 étoiles ! C'est merveilleux de savoir que vous appréciez nos produits et que, malgré une hausse des prix, vous continuez de commander chez nous. Votre fidélité est très appréciée et nous sommes ravis que vos dernières commandes vous aient satisfait. Nous avons hâte de vous servir à nouveau bientôt ! À bientôt !

Posted 5 days ago

French Click is rated 4.7 based on 10,100 reviews