French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,502 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,502 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“it was the first time I was ordering from French Click but I will certainly do it again ..... a perfect taste of France !”

Helpful Report

Posted 1 year ago

Thanks for the feedback and 5 star rating. We're very delighted you'll be ordering again and we delivered a perfect taste of France!

Posted 1 year ago

“So pleased to have discovered this company !”

Helpful Report

Posted 1 day ago

Thank you so much for your fantastic review! We’re thrilled you’ve discovered us and are pleased with your experience. If you need anything else, we’re here to help. Warm regards, Team French Click

Posted 1 day ago

“The items purchased are exactly as described and the delivery has been prompt.”

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Posted 2 days ago

Thank you so much for your fantastic review! We’re thrilled the items matched the description and that the delivery was prompt. If you need anything else, we’re here to help. Warm regards, Team French Click

Posted 2 days ago

“Poor packaging meant one of the three jars I ordered arrived shattered and contents useless. Did receive a refund but only ⅓ of the cost of the jars not ⅓ of the total which I originally paid. Probably won’t use again.”

Helpful Report

Posted 2 days ago

We're really sorry to hear about the shattered jar. If you're going to order again, please email sales@frenchclick.com with your order number and we'll take the delivery charge off for you. Thank you for your patience, and we hope to serve you better next time. Warm regards, Team French Click

Posted 2 days ago

“Charming delivery ! Unfortunately the reason I put in an order was that they had Confit de Canard.....but if wasn't in my delivery. Apparently they had run out of it, but they didn't bother to tell me, and they did have a different brand in stock which they could have offered me....but didn't. So a rather frustrating experience.”

Helpful Report

Posted 2 days ago

We're really sorry to hear that your Confit de Canard was out of stock and that you weren't informed. That isn’t the experience we want to provide. If you’d like to reorder, we'll be able to remove the delivery charge for you. Please email sales@frenchclick.com to arrange this. Thank you for giving us the chance to make this right. We’ll work to improve these communications in the future. Warm regards, The French Click Team

Posted 2 days ago

“Ordered some "Le Petit Marseillais" olive soap refills which arrived promptly, were well packed and are already decided to come back when needed again in the future. Thanks!”

Helpful Report

Posted 3 days ago

Thank you so much for your fantastic review! We’re thrilled the olive soap refills arrived promptly, were well packed, and that you’ll return in the future. If you need anything else, we’re here to help. Warm regards, Team French Click

Posted 2 days ago

“It’s very easy and quick to buy on this company..highly recommend those who like French food.”

Helpful Report

Posted 3 days ago

Thank you so much for your fantastic review! We’re thrilled you found it easy and quick to shop with us, and that you’d recommend us to fellow French food fans. If you need anything else, we’re here to help. Warm regards, Team French Click

Posted 2 days ago

“Excellent company to do business with for all those French delicacies that you cannot get elsewhere, unless you are going to France. I have been using them for years. It needs to get Google to look at its location as shown on Google Maps, as this is misleading and directed me to an address in the wrong place.”

Helpful Report

Posted 4 days ago

Thank you so much for your fantastic review! We’re thrilled you’ve enjoyed our French delicacies and that you’ve trusted us for years. We’re sorry about the Google Maps, the location should be very close. If you put the postcode in it should take you to our industrial estate about 50m away from our door. Warm regards, Team French Click

Posted 2 days ago

“I love the products but the system not sending a confirmation is disconcerting. It's also a shame everything is so expensive but I guess you gotta make your money.”

Helpful Report

Posted 4 days ago

Thank you for sharing your thoughts. We’re thrilled you love the products, and we’re sorry the confirmation wasn’t clear. This is a bug when you ordered, you can always download the confirmaiton from the your account section of the website in your order history. Kind regards, Team French Click

Posted 2 days ago

“So far we haven’t place an order because I have asked an enquiry regarding the foie gras demi cuit how long we can keep it before opening, I am still waiting for an answer… So far not very good I am afraid. Michel Canard”

Helpful Report

Posted 4 days ago

We're really sorry for the delay in answering your enquiry about the foie gras demi cuit and how long it can be kept before opening. We’ll escalate this to our team right away and ensure you get a response as soon as possible. Please contact our customer service with your question and any product details at sales@frenchclick.com, they should have already replied by now. Thank you for your patience, and we’ll aim to get you an answer quickly. Warm regards, Team French Click

Posted 2 days ago

“Order arrived on time as requested”

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Posted 4 days ago

“Thanks you !!”

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Posted 5 days ago

Thank you so much for your fantastic review! We’re thrilled you enjoyed your experience with French Click. If you’re ever craving more French goodies, we’re here to help. Warm regards, Team French Click

Posted 5 days ago

“If you can't find the little French treats in the UK, then Click on French Click.”

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Posted 6 days ago

Thank you so much for your fantastic review! 🌟 We're thrilled to hear that you found what you were looking for with us. If you're craving more French treats, we're always here to satisfy those cravings! Warm regards, Team French Click

Posted 6 days ago

“Tres Bon, french click is just brilliant. For everything french. Can't go to France these days, but don't need too, can get me french fix here. The range is awesome, and brands a plenty. Plus haribo...can get the french ones!!! And oh my goodness, I kinda don't wanna share this... But they sell kinder Coco fresh!!!! French click have an awesome range of french meats and meals too. Even french nappies! Hey! Why wait for that trip to France to get your stuff, or need something french now...get that device and type in french click and take a browse, you most certainly find tres tasty things. Great delivery. Great range. Highly recommend”

Helpful Report

Posted 6 days ago

Merci beaucoup for your amazing review! 🌟 We're absolutely delighted that you found your French fix with us. From scrumptious treats to authentic French products, we love bringing a taste of France to your door! Don't worry, we won’t tell anyone about the Kinder Coco Fresh! 😉 We're here whenever you need to satisfy that French craving! Warm regards, Team French Click

Posted 6 days ago

“Very good product,good service promp delivery thankyou very much”

Helpful Report

Posted 1 week ago

Thank you so much for your wonderful review! 🌟 We're thrilled to hear that you appreciate our product and service. Your satisfaction is our top priority and we look forward to serving you again in the near future! Best wishes, Team French Click

Posted 1 week ago

“Really good Company for French products ! Easy to use website really fast delivery! Thank you.”

Helpful Report

Posted 1 week ago

Thank you so much for your kind review! 🌟 We're delighted to hear that you enjoyed our products and fast delivery service. Your satisfaction is our priority, and we hope to see you again very soon on our site! Sincerely, The French Click Team

Posted 1 week ago

“Very pleased .Will definitely be ordering again . I was hoping the cheese would have longer best before dates but apart from that excellent.”

Helpful Report

Posted 1 week ago

Thank you so much for your kind review! 🌟 We're delighted to hear you're happy with your order. We've taken note of your comment regarding the expiration dates and will review it to continue improving. We look forward to serving you again soon! Warmly, The French Click Team

Posted 1 week ago

“Way too much polystyrene in the box but otherwise everything was great, I loved it thank you !!”

Helpful Report

Posted 1 week ago

Thank you so much for your feedback! 🌟 We're delighted to hear you enjoyed your order. We've taken note of your comments regarding the polystyrene and will do our best to improve our packaging in the future. We hope to serve you again very soon! Sincerely, The French Click Team

Posted 1 week ago

“Good choice of food. Good quality items which arrived in good condition. I liked that I could choose my delivery day. Free delivery with orders over a certain price would be a great idea!”

Helpful Report

Posted 1 week ago

Thank you for your wonderful review! 🌟 We're thrilled to hear you enjoyed our food quality and appreciated the delivery options. Your suggestion about free delivery for larger orders is a great idea, and we'll definitely consider it for the future. We can't wait to serve you again soon! Warm regards, The French Click Team

Posted 1 week ago

“I havent received it yet”

Helpful Report

Posted 1 week ago

We're sorry to hear that you haven't yet received your order. We understand how frustrating this can be. Could you please contact our customer service team at sales@frenchclick.com with your order number. The order could have been delayed because you're in Northern Ireland and your account didn't have the correct shipping options. We have now updated it for future orders. Thank you for your patience and understanding. We hope to provide you with a better experience on your next order. Sincerely, Team French Click

Posted 1 week ago

“Great choice and excellent quality all delivered in perfect condition”

Helpful Report

Posted 1 week ago

Thank you for your fantastic review! 🌟 We're so pleased to hear that you enjoyed our selection and the quality of our products. It's wonderful to know everything arrived in perfect condition. We look forward to welcoming you back for more delicious offerings soon! Warm wishes, Team French Click

Posted 1 week ago

French Click is rated 4.6 based on 10,502 reviews