I’ve been a customer for over 9 years. I like the company and their pleasant staff. But they have fallen behind in several key areas. One, the website is very poor and totally unsuited to modern mobile browsing. Two, it is impossible to modify an order once it is committed to them. No matter how long in advance you order. And three, the most annoying of all is the complete shambles of actual delivery versus orders. This is especially true with water. In my last five orders I have received nothing like the (modest) quantities I have ordered of Contrex, Vichy St Yorre, Courmayeur, Rozana you name it. They never warn you before delivery day but you are left with perhaps 4 packs instead of 12. There have been repeated issues with other goods (cheeses and meats) not turning up either. How can I possibly rely on that? I’m not asking for miracles but some sort of warning or substitution. Finally the delivery is rarely on time and you have to call the office to find out where the driver is. So regrettably, we have moved to the competition.