French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 287 Western Road, London, Merton
Rating: 4.65

4.7 Rating 9,786 Reviews

96 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 9,786 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
287 Western Road,
London
Merton
SW19 2QA

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French Click 5 star review on 6th February 2024

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fresh bread arrived a week late”

Helpful Report

Posted 1 month ago

Very sorry about this, please contact customerservice@frenchclick.com with your order number as the subject and we'll sort this for you with a refund of the item or a redelivery.

Posted 1 month ago

“Good quick delivery and price. HOWEVER I was shocked and dismayed to see the packaging was a big box full of polystyrene packing chips, even though the box itself proudly stated that it was recycled and recycleable. I didnt know this awful stuff was used any more as biodegradable products or cardboard strips are so much more environmentally friendly and widely used.”

Helpful Report

Posted 2 months ago

Very sorry about this, we are starting to use paper loose fill and for an order like yours without fresh or glass items that is what should be used. Please do also note that the flo pak green loose fill is degradable and can be recycled at supermarket recycling stations. More info on it can be found here: https://uk.pregis.com/eu-solutions/by-product/ready-to-use-packaging-solutions/void-fill/the-environmental-one/

Posted 2 months ago

“Not happy with the delivery service which I have received. I have selected a specific time slot for a reason, i got delivered 2 hours dust the end of it. Additionally, customer service doesn't answer the phone. And I was not made aware of the products were which not available anymore.”

Helpful Report

Posted 3 months ago

Very sorry about this, the phone should be answered. Unfortunately when you ordered we still had someone in customer service on holiday. I can see one item was missing from your order, we do try our best to make sure all orders are complete. You can find out if anything is missing from the final version of the order in your order history in the your account section of the website, the night before delivery.

Posted 3 months ago

“I ordered a galette des rois as I was promised a date of delivery before the epithany,, I placed the order and it arrived 4 days after the delivery date and the product was 2 days away from freshness expiry date!!!! So very disappointed”

Helpful Report

Posted 3 months ago

Very sorry to hear this. I can see you were delivered on 04/01 and there should have been plenty of stock with at least a two week best date available then. Please email a photo of what your received to customerservice@frenchclick.com and we'll refund them for you.

Posted 3 months ago

“I have place on order on 10/01/24 that was meant to be delivered on 12/01/24. As of now I still haven’t reveived my order, Ive also emailed the customer service twice and still didn’t get any reply.. My experience is quite disppointing so far and I hope this will get resolved soon enough!”

Helpful Report

Posted 3 months ago

Very sorry about this, please make sure you're sending to customerservice@frenchclick.com and sales@frenchclick.com. This should have been shipped, we'll investigate and get back to you asap.

Posted 3 months ago

“Exorbitant cost of delivery to addresses North of the Border. Only make an order now when I have no choice.”

Helpful Report

Posted 3 months ago

Thank you for your feedback, unfortunately we are charged a surplus by all 3 of the delivery companies we use for some postcodes in the highlands and islands area and we pass it on. If you are signed up for emails, we do discounts from time to time which may help reduce the total cost.

Posted 3 months ago

“the order came 2 hours early, when i ordered a 12.00 slot to make sure i was here. 1/3 of the order was unavailable, and 1 item only had 3 days shelf life. overall not impressed. have been using another company since”

Helpful Report

Posted 4 months ago

Very sorry about this, this time of year it is very busy which unfortunately can lead to modifications to the routes and occasional missing items. We are working very hard so all deliveries are on time in the correct slot and with all products. If you're ordering again, please contact customerservice@frenchclick.com and we can offer free delivery.

Posted 4 months ago

“I received my order from French Click, with only seven days before the the use by date on 6 out of 7 soft cheeses. The other had 4 weeks. They don't answer the phone or respond to emails and messages. Shockingly bad service.”

Helpful Report

Posted 4 months ago

Very sorry about this, customer service should have been in touch about this. We're just very busy due to Christmas orders.

Posted 4 months ago

“Order arrived on time, but disappointed to see that 2 of the 3 packets of Bearnaise sauce were out of date, past the sell-by date prior to despatch. My Email to customer service did not receive a reply and when you try to call the phone cuts out after a few rings.”

Helpful Report

Posted 5 months ago

Very sorry about this, please email customerservice@frenchclick.com with your order number as the subject or reply to your receipt email which will come from sales@frenchclick.com and we'll sort this for you. Please include a picture of the expiry dates and we'll be able to refund the items or resend them to you, we'll also need to investigate with our supplier as this is likely a rotation issue with the stock.

Posted 5 months ago

“Date of expiration is very soon, courier inadequate- compromised temperature controlled packaging, miscommunicated delivery”

Helpful Report

Posted 5 months ago

“Good selection of products. However, the database is not updated with stocks. The two tins of duck confit I ordered because they were seen as available on the day (and in fact several days later) were not available. Had I known that I would probably not have ordered anything. A Similar thing happened with a previous order. This is just not professional.”

Helpful Report

Posted 5 months ago

Very sorry about this, we should have had the item in stock, it just needed to be moved from the FR warehouse to the UK one for shipping.

Posted 5 months ago

“I couldn’t get the registration form to work and could not otherwise work out how to order items . Not sure if the Company distributes products outside the London area and what the costs would be if they did . Given up now”

Helpful Report

Posted 6 months ago

Sorry to hear this, you can register from here: https://www.frenchclick.co.uk/createaccount.aspx?checkout=False Usually it should work ok.

Posted 6 months ago

“Product good but completely unacceptable to send in polystyrene chips. Check out how Epicerie Corner sends their Merguez.”

Helpful Report

Posted 7 months ago

Very sorry to hear this, we can also offer paper loose fill as an alternative. The issue with Fresh items can be the condensation. If you're only ordering fresh items and nothing very fragile this shouldn't be a big problem. Please do also note the the flo pak green is degradable in the natural environment and can be recycles via supermarket recycling stations. More info on it can be found here: https://uk.pregis.com/eu-solutions/by-product/ready-to-use-packaging-solutions/void-fill/the-environmental-one/

Posted 7 months ago

“Disappointed, they advertis stock, you oder then on delivery not supplied, out of stock. Many many items advertised but not available, getting worse.”

Helpful Report

Posted 10 months ago

Very sorry to hear this. Generally we have had improving supply and very good item availability in the last few months. We can offer free delivery when you order again if you had a lot of items removed so you can get them without paying for delivery again. Please email customerservice@frenchclick.com with your order number as the subject and we'll remove any delivery charge on it.

Posted 10 months ago

“Although I selected date and time for delivery, the delivery date and time were changed not as per my availability so it was not reliable.”

Helpful Report

Posted 11 months ago

Very sorry for this delivery delay. You should always be contacted to check if you're available if we need to move your delivery date for any reason, this was a mistake.

Posted 11 months ago

“Very disappointed as parcel arrived damaged - see attached images. One Fish Soup was broken and another Fish Soup had blown it's lid. All attempts to contact by phone and email were unsuccessful.”

Helpful Report

Posted 1 year ago

“I bought 2 butters, one of them is only 5 days to valid date. The milk I ordered is not available when I went to collect it, however 2 days after is delivered to my house without delivery fees. I’m not sure if I will continue to be a customer in French Click.”

Helpful Report

Posted 1 year ago

Very sorry about this, please contact customerservice@frenchclick.com with your order number as the subject and we can refund the butter if you're unable to use it. The milk was a stock error and you should have been told to come and collect when we had it. We have offered the free delivery for it.

Posted 1 year ago

“Very slow delivery and won't order from them again.”

Helpful Report

Posted 1 year ago

Very sorry about this. Normally you should be able to choose your delivery day when you checkout and you should be delivered on it. If you want an earlier day, you can always contact customerservice@frenchclick.com and we can change the date for you.

Posted 1 year ago

“Ordered on 5/12/22, delivered finally on 16/12/22. 11 days is unacceptable for cheese to be in the postage system. Even if you go by the e-mail notifications of actual delivery that goes from 12/12 to 16/12 that’s at least 4 days out of the fridge . Many “delayed” messages. No follow up until today 2/01/23. Poor.”

Helpful Report

Posted 1 year ago

“The wrong product was delivered and rather than accept their mistake, I am being asked to take a photo of their mistake and waste more time. They delivered the wrong product however, rather than accepting their mistake graciously, all kind of demands are made of me. I do not use a mobile hence taking a photo of wrongly delivered product very tedious and time consuming. Very disappointed in their customer service, frankly, not a service at all.”

Helpful Report

Posted 1 year ago

French Click is rated 4.7 based on 9,786 reviews