French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,808 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,808 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wrong item sent twice, now not responding or try to resolve the issue”

Helpful Report

Posted 5 days ago

“Its a shame that the delivery company had a KGS limit on my order and it could not be split up into 2 lots to be delivered. So, I got less than what I ordered, but Frenchclick did not tell me beforehand. When I contacted them, I was told that I was to be refunded on what was NOT delivered. I hope this changes soon for the better.”

Helpful Report

Posted 1 week ago

We’re sorry to hear about the issue with your order and the lack of prior communication. This should have been communicated before the order shipped. We understand how disappointing this must be. We do have a limit on water outside of our London delivery area of 3 big packs per parcel, full information can be found here: https://www.frenchclick.co.uk/t-shipping.aspx Kind regards, Team French Click

Posted 1 week ago

“Ordered some fridge items : Petits Suisses and Danette ,the temperature packing for the perishables was inadequate. The single coldpack was fully melted by the time it arrived to me, and corner cardboard box was damp. It was not yet fully warm but no longer cold either. The cold chain was broken and therefore, with listeria risks , 2/3 of my order had to be thrown away for safety . A major disapointment , that did not meet my expectations and money wasted . Unless you are close to London , I would not recommend ordering fridge item .”

Helpful Report

Posted 1 week ago

Very sorry about this, please can you send photos of what your received to sales@frenchclick.com so we can investigate with the warehouse how the order has been packed. Customer service can also sort out a refund of the items for you. Kind regards, Team FrenchClick

Posted 1 week ago

“Order easy however as still not have my order i reserve jugement”

Helpful Report

Posted 3 weeks ago

We’re sorry to hear your order hasn’t arrived yet, and we understand you’re reserving judgment. We’re looking into this and will update you as soon as we have information. If you can share your order number to sales@frenchclick.com, we can investigate further. Kind regards, Team French Click

Posted 3 weeks ago

“Poor delivery”

Helpful Report

Posted 1 month ago

“Won't be ordering again, purely because I just can't recycle the plastic bubble wrap that covered the bottles or packaging peanuts”

Helpful Report

Posted 3 months ago

Thank you for your review. We’re sorry to hear about the packaging waste issue. We’re looking into more eco-friendly packaging options, please also note that the flo pak green loosefill is degredable in the natural envrioment and it can be recycled at supermarket points. We do also use paper packaging, but only on orders without fresh or fragile items because of package survivablility problems to delivery. Kind regards, Team French Click

Posted 3 months ago

“Very sad that you don’t stock Maille Béarnaise.”

Helpful Report

Posted 3 months ago

Thank you for your review. We're sorry you couldn't find this item. This isn’t the experience we aim for. We do have this item, you can find it here: https://www.frenchclick.co.uk/p-3966-maille-sauce-bearnaise-loignon-rose-de-bretagne-en-bocal-185g.aspx If it was missing from an order, this could be due to a temporary supply or stock error. We have been receiving deliveries from our suppliers of it in April so this shouldn't be the case. Please add a note in the box when you order to make sure we don't ship the order with it missing. Kind regards, Team French Click

Posted 3 months ago

“Communication is very poor. My scheduled delivery date was cancelled because one item was unavailable. Email asking for a new date went unanswered, follow up email received a response confirming rearranged week for delivery but no date. When the order was eventually delivered (luckily I was at home!) the same item was missing - no explanation, no information at all on whether a refund will be issued. I will not be using this company again.”

Helpful Report

Posted 4 months ago

Thank you for letting us know. We’re very sorry for the communication issues, the cancelled delivery, and the missing item. This isn’t the experience we aim for. Please share your order number and the details of the missing item so we can arrange a replacement or issue a refund promptly. You can reach us at sales@frenchclick.com or call our customer service team. We’ll also investigate with our warehouse to prevent this from happening again. Kind regards, Team French Click

Posted 4 months ago

“I collected my groceries from the warehouse and I was not impressed with the rather abrupt and off-hand customer service. I was impatiently asked for my invoice number 3 times while I was clearly searching for it on my phone. I left with my purchases feeling dispirited and wishing that I’d shopped elsewhere.”

Helpful Report

Posted 5 months ago

Thank you for sharing your experience. We’re very sorry for the abrupt and off-hand service you received during collection. This isn’t the level of service we aim for, and we’ll address this with our team to prevent it from happening again. Kind regards, Team French Click

Posted 5 months ago

“Very disappointing. I made an order specifically for the Echire minis. I ordered additional items to give the order some value. I had the minis cancelled, was refunded, but was not given the option of cancelling the whole order. I really only wanted the minis. Poor show French Click. I expected better from you. Needless to say, I won't be using you again!”

Helpful Report

Posted 6 months ago

Thank you for your review. We’re very sorry that your Echire minis were cancelled and you couldn’t cancel the whole order, despite your preference. This isn’t the experience we aim for. Usually you should be called in this case to see what you want to do. If you want to re-order the butter, we will waive any delivery charges for you. You can email sales@frenchclick.com with an order number and they'll sort this for you. Warm regards, Team French Click

Posted 6 months ago

“I'm your customer since more than 5years. It's really difficult to reach on the phone, both of your two numbers when you have an issue with a parcel. I don't receive anymore slot time for my delivery with DHL or DPD. My last delivery I didn't receive it on the day I asked for.”

Helpful Report

Posted 6 months ago

Thank you for your review. We’re sorry to hear about the difficulty reaching us by phone and the issues with delivery slots and your recent parcel. We are working on getting more customer service staff to fix this problem re the phones. We think there was a problem with the format of your email in our database, which is why you didn't get the tracking information recently. We have fixed it so you should now start receiving them again. We can offer you a 20% discount for your next order, please contact sales@frenchclick.com if you want the code for it. Warm regards, Matt Team French Click

Posted 6 months ago

“Disappointed 😞 instead of BAILLER BUCHE..RECEIVED FOURCHIER..BUCHE..CONTAIN 🐝 INGREDIENTS LIKE COCHINEAL COLOR E140 ..SOME OTHERS FRENCH CAKES MADE IN NORMANDIE HAVE COCHEINE OR ALCOHOL”

Helpful Report

Posted 6 months ago

Thank you for your review. We’re sorry to hear your order didn’t match what you expected and that there are concerns about ingredients. We’ll review our product listings and sourcing to prevent this in the future. If you’d like, we can arrange a replacement or a refund for the item that was incorrect or contains ingredients you didn’t want. Please share your order number so we can assist promptly at sales@frenchclick.com. Warm regards, Team French Click

Posted 6 months ago

“I was about to buy a £58 worth of raclette cheese and still charged almost £8 for delivery, that’s just wrong”

Helpful Report

Posted 7 months ago

We’re really sorry you felt the delivery charge was unfair. This isn’t the experience we want for you. Unfortunately slots are now full for deliveries in your area before Christmas. We only offer the premium delivery slots before 1200 on the 24th and 31st of December, to try and ensure all orders are delivered. The regular cheaper delivery options from January will be available from next week. Warm regards, Team French Click

Posted 7 months ago

“Cheese was good. But the delivery was very poor. I paid extra for a specific half day. The tracking wasn’t working and it arrived hours late. I complained to the delivery driver and he said, “it isn’t my problem, if you don’t like it, call the head-office” and walked off. Will not use French Click again if they use this delivery agent.”

Helpful Report

Posted 7 months ago

We’re really sorry to hear about the late delivery and the unacceptable behaviour from the driver. This isn’t the experience we want for you. We do also offer delivery via DPD and Parcelforce with whom you may have a better local driver! Warm regards, Team French Click

Posted 7 months ago

“well , i v received the wrong items, triyng to call , spend over 15 min waiting with no response, tries both number nothing . the brand ordered is more expansive than the one sent , a bit cheeky , no explaination or information prior dispatch. If i knew this , i would have cancelled .”

Helpful Report

Posted 7 months ago

We’re really sorry you received the wrong items and couldn’t reach us. This isn’t the experience we want for you. We're going to update this item later today with the correct details. Please email sales@frenchclick.com with your order number and photos of what you received so we can investigate and arrange a replacement or refund as quickly as possible. Warm regards, Team French Click

Posted 7 months ago

“Quick delivery and easy/straightforward ordering but poor packaging with damaged items. Shame. Good customer service when contacted by email. No answer by phone.”

Helpful Report

Posted 8 months ago

We’re really sorry to hear about the damaged items due to packaging. It’s great that the delivery was quick and the ordering easy, and we want to make this right. The phone is very busy this time of year but we're doing our best to answer all calls. Please send photos to sales@frenchclick.com so we can investigate the packaging if you haven't done already. Warm regards, Team French Click

Posted 7 months ago

“Poor packaging meant one of the three jars I ordered arrived shattered and contents useless. Did receive a refund but only ⅓ of the cost of the jars not ⅓ of the total which I originally paid. Probably won’t use again.”

Helpful Report

Posted 8 months ago

We're really sorry to hear about the shattered jar. If you're going to order again, please email sales@frenchclick.com with your order number and we'll take the delivery charge off for you. Thank you for your patience, and we hope to serve you better next time. Warm regards, Team French Click

Posted 8 months ago

“I ordered 2 jars of Soup de Poisson but received 1 jar only which was blown. (The area of the jar which shows air had entered so unsafe to eat). The second jar was Lobster Bisque.”

Helpful Report

Posted 9 months ago

We're really sorry to hear about the issue with your order. It’s frustrating to receive damaged items, and we completely understand your disappointment. Please reach out to our customer service at sales@frenchclick.com with your order details, and we’ll be happy to assist you in resolving this matter as quickly as possible. Thank you for your understanding, and we hope to serve you better in the future! Warm regards, Team French Click

Posted 9 months ago

“The delivery, including perishables was late. TWO items were missing and a cheaper unacceptable item had been added. I emailed and I waited on the phone for over 30 minutes without response. Finally I spoke with someone who agreed that a mistake had been made and offered to refund the cost of both missing items. She said I was free to do whatever I wished with the cheaper unacceptable replacement. I’ll wait to see if the refund arrives. NB this is my second order. The first one, apart from being late, was OK so I felt safe to reorder.”

Helpful Report

Posted 9 months ago

We're truly sorry to hear about the issues you've faced with your recent order. Late deliveries and missing items can be incredibly frustrating, and we appreciate your patience, the refund has been issued yesterday and should show on your card statement within 3 working days. Your experience matters to us, and we’re always striving to improve our service. We hope to provide you with a better experience on your next order and to regain your trust. Warm regards, Team French Click

Posted 9 months ago

“Sie fragen nach einer Bewertung? Meine Bestellung vom 23.9. ist von Ihnen noch nicht versendet worden, was soll ich sagen..”

Helpful Report

Posted 9 months ago

Es tut uns leid, dass Ihre Bestellung vom 23. September noch nicht versandt wurde. Bitte kontaktieren Sie sales@frenchclick.com mit Ihrer Bestellnummer im Betreff. Wir werden das Problem schnellstmöglich untersuchen. Ihr Feedback ist uns wichtig, und wir verstehen, wie frustrierend solche Verzögerungen sein können. Wir arbeiten aktiv daran, unsere Versandprozesse zu verbessern, um Ihnen einen schnelleren Service zu bieten. Vielen Dank für Ihre Geduld und Ihr Verständnis. Wir hoffen, Sie bald mit einem besseren Erlebnis überraschen zu können. Mit freundlichen Grüßen, Team French Click

Posted 9 months ago

French Click is rated 4.6 based on 10,808 reviews