French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,719 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,719 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Won't be ordering again, purely because I just can't recycle the plastic bubble wrap that covered the bottles or packaging peanuts”

Helpful Report

Posted 1 month ago

Thank you for your review. We’re sorry to hear about the packaging waste issue. We’re looking into more eco-friendly packaging options, please also note that the flo pak green loosefill is degredable in the natural envrioment and it can be recycled at supermarket points. We do also use paper packaging, but only on orders without fresh or fragile items because of package survivablility problems to delivery. Kind regards, Team French Click

Posted 1 month ago

“Very sad that you don’t stock Maille Béarnaise.”

Helpful Report

Posted 1 month ago

Thank you for your review. We're sorry you couldn't find this item. This isn’t the experience we aim for. We do have this item, you can find it here: https://www.frenchclick.co.uk/p-3966-maille-sauce-bearnaise-loignon-rose-de-bretagne-en-bocal-185g.aspx If it was missing from an order, this could be due to a temporary supply or stock error. We have been receiving deliveries from our suppliers of it in April so this shouldn't be the case. Please add a note in the box when you order to make sure we don't ship the order with it missing. Kind regards, Team French Click

Posted 1 month ago

“Communication is very poor. My scheduled delivery date was cancelled because one item was unavailable. Email asking for a new date went unanswered, follow up email received a response confirming rearranged week for delivery but no date. When the order was eventually delivered (luckily I was at home!) the same item was missing - no explanation, no information at all on whether a refund will be issued. I will not be using this company again.”

Helpful Report

Posted 2 months ago

Thank you for letting us know. We’re very sorry for the communication issues, the cancelled delivery, and the missing item. This isn’t the experience we aim for. Please share your order number and the details of the missing item so we can arrange a replacement or issue a refund promptly. You can reach us at sales@frenchclick.com or call our customer service team. We’ll also investigate with our warehouse to prevent this from happening again. Kind regards, Team French Click

Posted 2 months ago

“I collected my groceries from the warehouse and I was not impressed with the rather abrupt and off-hand customer service. I was impatiently asked for my invoice number 3 times while I was clearly searching for it on my phone. I left with my purchases feeling dispirited and wishing that I’d shopped elsewhere.”

Helpful Report

Posted 3 months ago

Thank you for sharing your experience. We’re very sorry for the abrupt and off-hand service you received during collection. This isn’t the level of service we aim for, and we’ll address this with our team to prevent it from happening again. Kind regards, Team French Click

Posted 3 months ago

“Very disappointing. I made an order specifically for the Echire minis. I ordered additional items to give the order some value. I had the minis cancelled, was refunded, but was not given the option of cancelling the whole order. I really only wanted the minis. Poor show French Click. I expected better from you. Needless to say, I won't be using you again!”

Helpful Report

Posted 4 months ago

Thank you for your review. We’re very sorry that your Echire minis were cancelled and you couldn’t cancel the whole order, despite your preference. This isn’t the experience we aim for. Usually you should be called in this case to see what you want to do. If you want to re-order the butter, we will waive any delivery charges for you. You can email sales@frenchclick.com with an order number and they'll sort this for you. Warm regards, Team French Click

Posted 3 months ago

“I'm your customer since more than 5years. It's really difficult to reach on the phone, both of your two numbers when you have an issue with a parcel. I don't receive anymore slot time for my delivery with DHL or DPD. My last delivery I didn't receive it on the day I asked for.”

Helpful Report

Posted 4 months ago

Thank you for your review. We’re sorry to hear about the difficulty reaching us by phone and the issues with delivery slots and your recent parcel. We are working on getting more customer service staff to fix this problem re the phones. We think there was a problem with the format of your email in our database, which is why you didn't get the tracking information recently. We have fixed it so you should now start receiving them again. We can offer you a 20% discount for your next order, please contact sales@frenchclick.com if you want the code for it. Warm regards, Matt Team French Click

Posted 4 months ago

“Disappointed 😞 instead of BAILLER BUCHE..RECEIVED FOURCHIER..BUCHE..CONTAIN 🐝 INGREDIENTS LIKE COCHINEAL COLOR E140 ..SOME OTHERS FRENCH CAKES MADE IN NORMANDIE HAVE COCHEINE OR ALCOHOL”

Helpful Report

Posted 4 months ago

Thank you for your review. We’re sorry to hear your order didn’t match what you expected and that there are concerns about ingredients. We’ll review our product listings and sourcing to prevent this in the future. If you’d like, we can arrange a replacement or a refund for the item that was incorrect or contains ingredients you didn’t want. Please share your order number so we can assist promptly at sales@frenchclick.com. Warm regards, Team French Click

Posted 4 months ago

“I was about to buy a £58 worth of raclette cheese and still charged almost £8 for delivery, that’s just wrong”

Helpful Report

Posted 5 months ago

We’re really sorry you felt the delivery charge was unfair. This isn’t the experience we want for you. Unfortunately slots are now full for deliveries in your area before Christmas. We only offer the premium delivery slots before 1200 on the 24th and 31st of December, to try and ensure all orders are delivered. The regular cheaper delivery options from January will be available from next week. Warm regards, Team French Click

Posted 5 months ago

“Cheese was good. But the delivery was very poor. I paid extra for a specific half day. The tracking wasn’t working and it arrived hours late. I complained to the delivery driver and he said, “it isn’t my problem, if you don’t like it, call the head-office” and walked off. Will not use French Click again if they use this delivery agent.”

Helpful Report

Posted 5 months ago

We’re really sorry to hear about the late delivery and the unacceptable behaviour from the driver. This isn’t the experience we want for you. We do also offer delivery via DPD and Parcelforce with whom you may have a better local driver! Warm regards, Team French Click

Posted 5 months ago

“well , i v received the wrong items, triyng to call , spend over 15 min waiting with no response, tries both number nothing . the brand ordered is more expansive than the one sent , a bit cheeky , no explaination or information prior dispatch. If i knew this , i would have cancelled .”

Helpful Report

Posted 5 months ago

We’re really sorry you received the wrong items and couldn’t reach us. This isn’t the experience we want for you. We're going to update this item later today with the correct details. Please email sales@frenchclick.com with your order number and photos of what you received so we can investigate and arrange a replacement or refund as quickly as possible. Warm regards, Team French Click

Posted 5 months ago

“Quick delivery and easy/straightforward ordering but poor packaging with damaged items. Shame. Good customer service when contacted by email. No answer by phone.”

Helpful Report

Posted 5 months ago

We’re really sorry to hear about the damaged items due to packaging. It’s great that the delivery was quick and the ordering easy, and we want to make this right. The phone is very busy this time of year but we're doing our best to answer all calls. Please send photos to sales@frenchclick.com so we can investigate the packaging if you haven't done already. Warm regards, Team French Click

Posted 5 months ago

“Poor packaging meant one of the three jars I ordered arrived shattered and contents useless. Did receive a refund but only ⅓ of the cost of the jars not ⅓ of the total which I originally paid. Probably won’t use again.”

Helpful Report

Posted 6 months ago

We're really sorry to hear about the shattered jar. If you're going to order again, please email sales@frenchclick.com with your order number and we'll take the delivery charge off for you. Thank you for your patience, and we hope to serve you better next time. Warm regards, Team French Click

Posted 6 months ago

“I ordered 2 jars of Soup de Poisson but received 1 jar only which was blown. (The area of the jar which shows air had entered so unsafe to eat). The second jar was Lobster Bisque.”

Helpful Report

Posted 7 months ago

We're really sorry to hear about the issue with your order. It’s frustrating to receive damaged items, and we completely understand your disappointment. Please reach out to our customer service at sales@frenchclick.com with your order details, and we’ll be happy to assist you in resolving this matter as quickly as possible. Thank you for your understanding, and we hope to serve you better in the future! Warm regards, Team French Click

Posted 7 months ago

“The delivery, including perishables was late. TWO items were missing and a cheaper unacceptable item had been added. I emailed and I waited on the phone for over 30 minutes without response. Finally I spoke with someone who agreed that a mistake had been made and offered to refund the cost of both missing items. She said I was free to do whatever I wished with the cheaper unacceptable replacement. I’ll wait to see if the refund arrives. NB this is my second order. The first one, apart from being late, was OK so I felt safe to reorder.”

Helpful Report

Posted 7 months ago

We're truly sorry to hear about the issues you've faced with your recent order. Late deliveries and missing items can be incredibly frustrating, and we appreciate your patience, the refund has been issued yesterday and should show on your card statement within 3 working days. Your experience matters to us, and we’re always striving to improve our service. We hope to provide you with a better experience on your next order and to regain your trust. Warm regards, Team French Click

Posted 7 months ago

“Sie fragen nach einer Bewertung? Meine Bestellung vom 23.9. ist von Ihnen noch nicht versendet worden, was soll ich sagen..”

Helpful Report

Posted 7 months ago

Es tut uns leid, dass Ihre Bestellung vom 23. September noch nicht versandt wurde. Bitte kontaktieren Sie sales@frenchclick.com mit Ihrer Bestellnummer im Betreff. Wir werden das Problem schnellstmöglich untersuchen. Ihr Feedback ist uns wichtig, und wir verstehen, wie frustrierend solche Verzögerungen sein können. Wir arbeiten aktiv daran, unsere Versandprozesse zu verbessern, um Ihnen einen schnelleren Service zu bieten. Vielen Dank für Ihre Geduld und Ihr Verständnis. Wir hoffen, Sie bald mit einem besseren Erlebnis überraschen zu können. Mit freundlichen Grüßen, Team French Click

Posted 7 months ago

“Having been on a recent holiday to Sarlat and tasted their Perigord walnuts, we wanted to make sure we had the same quality back home. Purchased Perigord walnuts from French Click. However, the quality was poor. Many of the walnuts were shrivelled and some had mould on them once you broke through the shells. The product was delivered quickly but won't be purchasing again.”

Helpful Report

Posted 7 months ago

We're sorry to hear that the quality of our Périgord walnuts did not meet your expectations. We understand how disappointing it is to receive a product that doesn't meet your standards, especially after tasting the walnuts while on vacation. Your feedback is valuable, and we will review our quality controls to prevent this from happening again in the future. Thank you for your feedback, and we hope to have the chance to impress you with your next order. Sincerely, Team French Click

Posted 7 months ago

“Lot of yoghourt arrived broken. And the température of fresh products wasn't fresh. But several french products this was very good”

Helpful Report

Posted 8 months ago

“Langues de Chat Petit Deli biscuits are delicious, but sorry to say every box of them were smashed to pieces.”

Helpful Report

Posted 8 months ago

We're really sorry to hear that your Langues de Chat Petit Deli biscuits arrived in less than perfect condition. Your satisfaction is important to us, and we will certainly look into this issue. Please email sales@frenchclick.com with pictures and your order number as the subject. We'll investigate the packing and we can replace the items for you. We appreciate your feedback and hope to provide you with a better experience in the future. Warm regards, Team French Click

Posted 8 months ago

“3 items from my order were not avaible !!!! It means,I paid about £20 more with paypal.Are you going to organise a refund or not.”

Helpful Report

Posted 10 months ago

We're very sorry to hear that some items in your order were unavailable. We understand how frustrating this can be, especially after you've already made a payment. This was a mistake by customer service when they amended the order and the missing items have now been refunded.

Posted 10 months ago

“All my chilled products had to be thrown away because of the appalling packaging. Products in boxes entirely bashed and short of one item. I haven't had a reply to my last email. Been a customer for many years and I have seen a big decline in the service. Will not be ordering anymore. I will now use Epicerie Corner.”

Helpful Report

Posted 10 months ago

We're sorry to hear that you had a disappointing experience with our packaging and that your order was incomplete. We understand how frustrating this can be, especially after so many years of being a customer. We are always striving to improve our services and take your concerns very seriously. We've given your feedback to the warehouse to make sure this won't happen again. Your experience deserves immediate attention, and we apologise for the lack of response to your last email. We hope you'll give us another chance in the future and contact us with any questions or concerns. Sincerely, The French Click Team

Posted 10 months ago

French Click is rated 4.6 based on 10,719 reviews