French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,575 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,575 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

Write Your review

Tell us how French Click made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm your customer since more than 5years. It's really difficult to reach on the phone, both of your two numbers when you have an issue with a parcel. I don't receive anymore slot time for my delivery with DHL or DPD. My last delivery I didn't receive it on the day I asked for.”

Helpful Report

Posted 23 hours ago

Thank you for your review. We’re sorry to hear about the difficulty reaching us by phone and the issues with delivery slots and your recent parcel. We are working on getting more customer service staff to fix this problem re the phones. We think there was a problem with the format of your email in our database, which is why you didn't get the tracking information recently. We have fixed it so you should now start receiving them again. We can offer you a 20% discount for your next order, please contact sales@frenchclick.com if you want the code for it. Warm regards, Matt Team French Click

Posted 10 minutes ago

“Disappointed 😞 instead of BAILLER BUCHE..RECEIVED FOURCHIER..BUCHE..CONTAIN 🐝 INGREDIENTS LIKE COCHINEAL COLOR E140 ..SOME OTHERS FRENCH CAKES MADE IN NORMANDIE HAVE COCHEINE OR ALCOHOL”

Helpful Report

Posted 23 hours ago

Thank you for your review. We’re sorry to hear your order didn’t match what you expected and that there are concerns about ingredients. We’ll review our product listings and sourcing to prevent this in the future. If you’d like, we can arrange a replacement or a refund for the item that was incorrect or contains ingredients you didn’t want. Please share your order number so we can assist promptly at sales@frenchclick.com. Warm regards, Team French Click

Posted 9 minutes ago

“I was about to buy a £58 worth of raclette cheese and still charged almost £8 for delivery, that’s just wrong”

Helpful Report

Posted 3 weeks ago

We’re really sorry you felt the delivery charge was unfair. This isn’t the experience we want for you. Unfortunately slots are now full for deliveries in your area before Christmas. We only offer the premium delivery slots before 1200 on the 24th and 31st of December, to try and ensure all orders are delivered. The regular cheaper delivery options from January will be available from next week. Warm regards, Team French Click

Posted 3 weeks ago

“Cheese was good. But the delivery was very poor. I paid extra for a specific half day. The tracking wasn’t working and it arrived hours late. I complained to the delivery driver and he said, “it isn’t my problem, if you don’t like it, call the head-office” and walked off. Will not use French Click again if they use this delivery agent.”

Helpful Report

Posted 4 weeks ago

We’re really sorry to hear about the late delivery and the unacceptable behaviour from the driver. This isn’t the experience we want for you. We do also offer delivery via DPD and Parcelforce with whom you may have a better local driver! Warm regards, Team French Click

Posted 4 weeks ago

“well , i v received the wrong items, triyng to call , spend over 15 min waiting with no response, tries both number nothing . the brand ordered is more expansive than the one sent , a bit cheeky , no explaination or information prior dispatch. If i knew this , i would have cancelled .”

Helpful Report

Posted 1 month ago

We’re really sorry you received the wrong items and couldn’t reach us. This isn’t the experience we want for you. We're going to update this item later today with the correct details. Please email sales@frenchclick.com with your order number and photos of what you received so we can investigate and arrange a replacement or refund as quickly as possible. Warm regards, Team French Click

Posted 1 month ago

“Quick delivery and easy/straightforward ordering but poor packaging with damaged items. Shame. Good customer service when contacted by email. No answer by phone.”

Helpful Report

Posted 1 month ago

We’re really sorry to hear about the damaged items due to packaging. It’s great that the delivery was quick and the ordering easy, and we want to make this right. The phone is very busy this time of year but we're doing our best to answer all calls. Please send photos to sales@frenchclick.com so we can investigate the packaging if you haven't done already. Warm regards, Team French Click

Posted 1 month ago

“Poor packaging meant one of the three jars I ordered arrived shattered and contents useless. Did receive a refund but only ⅓ of the cost of the jars not ⅓ of the total which I originally paid. Probably won’t use again.”

Helpful Report

Posted 1 month ago

We're really sorry to hear about the shattered jar. If you're going to order again, please email sales@frenchclick.com with your order number and we'll take the delivery charge off for you. Thank you for your patience, and we hope to serve you better next time. Warm regards, Team French Click

Posted 1 month ago

“I ordered 2 jars of Soup de Poisson but received 1 jar only which was blown. (The area of the jar which shows air had entered so unsafe to eat). The second jar was Lobster Bisque.”

Helpful Report

Posted 2 months ago

We're really sorry to hear about the issue with your order. It’s frustrating to receive damaged items, and we completely understand your disappointment. Please reach out to our customer service at sales@frenchclick.com with your order details, and we’ll be happy to assist you in resolving this matter as quickly as possible. Thank you for your understanding, and we hope to serve you better in the future! Warm regards, Team French Click

Posted 2 months ago

“The delivery, including perishables was late. TWO items were missing and a cheaper unacceptable item had been added. I emailed and I waited on the phone for over 30 minutes without response. Finally I spoke with someone who agreed that a mistake had been made and offered to refund the cost of both missing items. She said I was free to do whatever I wished with the cheaper unacceptable replacement. I’ll wait to see if the refund arrives. NB this is my second order. The first one, apart from being late, was OK so I felt safe to reorder.”

Helpful Report

Posted 2 months ago

We're truly sorry to hear about the issues you've faced with your recent order. Late deliveries and missing items can be incredibly frustrating, and we appreciate your patience, the refund has been issued yesterday and should show on your card statement within 3 working days. Your experience matters to us, and we’re always striving to improve our service. We hope to provide you with a better experience on your next order and to regain your trust. Warm regards, Team French Click

Posted 2 months ago

“Sie fragen nach einer Bewertung? Meine Bestellung vom 23.9. ist von Ihnen noch nicht versendet worden, was soll ich sagen..”

Helpful Report

Posted 3 months ago

Es tut uns leid, dass Ihre Bestellung vom 23. September noch nicht versandt wurde. Bitte kontaktieren Sie sales@frenchclick.com mit Ihrer Bestellnummer im Betreff. Wir werden das Problem schnellstmöglich untersuchen. Ihr Feedback ist uns wichtig, und wir verstehen, wie frustrierend solche Verzögerungen sein können. Wir arbeiten aktiv daran, unsere Versandprozesse zu verbessern, um Ihnen einen schnelleren Service zu bieten. Vielen Dank für Ihre Geduld und Ihr Verständnis. Wir hoffen, Sie bald mit einem besseren Erlebnis überraschen zu können. Mit freundlichen Grüßen, Team French Click

Posted 3 months ago

“Having been on a recent holiday to Sarlat and tasted their Perigord walnuts, we wanted to make sure we had the same quality back home. Purchased Perigord walnuts from French Click. However, the quality was poor. Many of the walnuts were shrivelled and some had mould on them once you broke through the shells. The product was delivered quickly but won't be purchasing again.”

Helpful Report

Posted 3 months ago

We're sorry to hear that the quality of our Périgord walnuts did not meet your expectations. We understand how disappointing it is to receive a product that doesn't meet your standards, especially after tasting the walnuts while on vacation. Your feedback is valuable, and we will review our quality controls to prevent this from happening again in the future. Thank you for your feedback, and we hope to have the chance to impress you with your next order. Sincerely, Team French Click

Posted 3 months ago

“Lot of yoghourt arrived broken. And the température of fresh products wasn't fresh. But several french products this was very good”

Helpful Report

Posted 3 months ago

“Langues de Chat Petit Deli biscuits are delicious, but sorry to say every box of them were smashed to pieces.”

Helpful Report

Posted 4 months ago

We're really sorry to hear that your Langues de Chat Petit Deli biscuits arrived in less than perfect condition. Your satisfaction is important to us, and we will certainly look into this issue. Please email sales@frenchclick.com with pictures and your order number as the subject. We'll investigate the packing and we can replace the items for you. We appreciate your feedback and hope to provide you with a better experience in the future. Warm regards, Team French Click

Posted 4 months ago

“3 items from my order were not avaible !!!! It means,I paid about £20 more with paypal.Are you going to organise a refund or not.”

Helpful Report

Posted 5 months ago

We're very sorry to hear that some items in your order were unavailable. We understand how frustrating this can be, especially after you've already made a payment. This was a mistake by customer service when they amended the order and the missing items have now been refunded.

Posted 5 months ago

“All my chilled products had to be thrown away because of the appalling packaging. Products in boxes entirely bashed and short of one item. I haven't had a reply to my last email. Been a customer for many years and I have seen a big decline in the service. Will not be ordering anymore. I will now use Epicerie Corner.”

Helpful Report

Posted 6 months ago

We're sorry to hear that you had a disappointing experience with our packaging and that your order was incomplete. We understand how frustrating this can be, especially after so many years of being a customer. We are always striving to improve our services and take your concerns very seriously. We've given your feedback to the warehouse to make sure this won't happen again. Your experience deserves immediate attention, and we apologise for the lack of response to your last email. We hope you'll give us another chance in the future and contact us with any questions or concerns. Sincerely, The French Click Team

Posted 6 months ago

“Never answer the telephone- I received an incorrect order and although they promised by email to correct it, have yet to do so”

Helpful Report

Posted 6 months ago

We're very sorry to hear that you were unable to reach our customer service team and that your incorrect order has not yet been corrected. We understand how frustrating this can be and apologise for the inconvenience. We are committed to improving our service and resolving this issue quickly. Your satisfaction is our priority. Customer service should have been in touch and sorted this for you. If you have any further issues please contact us again. Sincerely, The French Click Team

Posted 6 months ago

“Not happy they substituted to food i can’t eat then refused to refund. They said they would refund the shipping due to the delivery being late, but i havent received this either. And they havent answered my last email. Not good for a first order.”

Helpful Report

Posted 6 months ago

We're sorry to hear that your first order didn't go as planned. It's unacceptable that you received a product you couldn't consume and that you haven't yet been reimbursed for the shipping costs. We understand how frustrating this can be, especially given the lack of response to your last email. This should have been sorted and refunded for you now. If you still have an issue, please email sales@frenchclick.com Thank you for sharing your experience with us. Sincerely, The French Click Team

Posted 6 months ago

“I have ordered several times and items were missing each time. There is no email confirmation showing which items are missing/being refunded so I have to log in to my account and check the updated invoice is aligned with the order picking ticket. One item had yet to be refunded in my last order so I contacted them via the online form and again no email confirmation if my message reaching them. I was also given a morning time delivery window when ordering but the delivery notification was in the afternoon. Definitely not a good customer experience.”

Helpful Report

Posted 7 months ago

We're sorry to hear about your experience with missing items and the confusion around delivery times. It's frustrating to have to log in to check your order status, and we definitely understand how important clear communication is. We appreciate you bringing this to our attention and will work to improve our notification processes. Your feedback is invaluable, and we hope to provide a better experience in the future. Thank you for sharing your concerns.

Posted 7 months ago

“I did not like this service. I ordered one French product; a different product arrived by courier. The company had even swapped the item on my order history. By emailing them, they agreed to take back the incorrect product. The experience was a waste of my time.”

Helpful Report

Posted 7 months ago

We're truly sorry to hear about the mix-up with your order. It's a mistake by the packing team and you should have been contacted before any swap was made. It's frustrating to receive the wrong product, and we understand how that can waste your time. Your feedback is important, and we'll work to improve our processes. Thank you for sharing your experience.

Posted 7 months ago

“No instructions in English for the Matterhorn fondue”

Helpful Report

Posted 8 months ago

We're sorry to hear that you faced issues with the instructions for the Matterhorn fondue. We understand how important it is to have clear guidance. Please contact sales@frenchclick.com and they can help with this if you still need it.

Posted 8 months ago

French Click is rated 4.6 based on 10,575 reviews