French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,486 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,486 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 2 jars of Soup de Poisson but received 1 jar only which was blown. (The area of the jar which shows air had entered so unsafe to eat). The second jar was Lobster Bisque.”

Helpful Report

Posted 2 weeks ago

We're really sorry to hear about the issue with your order. It’s frustrating to receive damaged items, and we completely understand your disappointment. Please reach out to our customer service at sales@frenchclick.com with your order details, and we’ll be happy to assist you in resolving this matter as quickly as possible. Thank you for your understanding, and we hope to serve you better in the future! Warm regards, Team French Click

Posted 2 weeks ago

“The delivery, including perishables was late. TWO items were missing and a cheaper unacceptable item had been added. I emailed and I waited on the phone for over 30 minutes without response. Finally I spoke with someone who agreed that a mistake had been made and offered to refund the cost of both missing items. She said I was free to do whatever I wished with the cheaper unacceptable replacement. I’ll wait to see if the refund arrives. NB this is my second order. The first one, apart from being late, was OK so I felt safe to reorder.”

Helpful Report

Posted 3 weeks ago

We're truly sorry to hear about the issues you've faced with your recent order. Late deliveries and missing items can be incredibly frustrating, and we appreciate your patience, the refund has been issued yesterday and should show on your card statement within 3 working days. Your experience matters to us, and we’re always striving to improve our service. We hope to provide you with a better experience on your next order and to regain your trust. Warm regards, Team French Click

Posted 3 weeks ago

“Sie fragen nach einer Bewertung? Meine Bestellung vom 23.9. ist von Ihnen noch nicht versendet worden, was soll ich sagen..”

Helpful Report

Posted 1 month ago

Es tut uns leid, dass Ihre Bestellung vom 23. September noch nicht versandt wurde. Bitte kontaktieren Sie sales@frenchclick.com mit Ihrer Bestellnummer im Betreff. Wir werden das Problem schnellstmöglich untersuchen. Ihr Feedback ist uns wichtig, und wir verstehen, wie frustrierend solche Verzögerungen sein können. Wir arbeiten aktiv daran, unsere Versandprozesse zu verbessern, um Ihnen einen schnelleren Service zu bieten. Vielen Dank für Ihre Geduld und Ihr Verständnis. Wir hoffen, Sie bald mit einem besseren Erlebnis überraschen zu können. Mit freundlichen Grüßen, Team French Click

Posted 1 month ago

“Having been on a recent holiday to Sarlat and tasted their Perigord walnuts, we wanted to make sure we had the same quality back home. Purchased Perigord walnuts from French Click. However, the quality was poor. Many of the walnuts were shrivelled and some had mould on them once you broke through the shells. The product was delivered quickly but won't be purchasing again.”

Helpful Report

Posted 1 month ago

We're sorry to hear that the quality of our Périgord walnuts did not meet your expectations. We understand how disappointing it is to receive a product that doesn't meet your standards, especially after tasting the walnuts while on vacation. Your feedback is valuable, and we will review our quality controls to prevent this from happening again in the future. Thank you for your feedback, and we hope to have the chance to impress you with your next order. Sincerely, Team French Click

Posted 1 month ago

“Lot of yoghourt arrived broken. And the température of fresh products wasn't fresh. But several french products this was very good”

Helpful Report

Posted 1 month ago

“Langues de Chat Petit Deli biscuits are delicious, but sorry to say every box of them were smashed to pieces.”

Helpful Report

Posted 2 months ago

We're really sorry to hear that your Langues de Chat Petit Deli biscuits arrived in less than perfect condition. Your satisfaction is important to us, and we will certainly look into this issue. Please email sales@frenchclick.com with pictures and your order number as the subject. We'll investigate the packing and we can replace the items for you. We appreciate your feedback and hope to provide you with a better experience in the future. Warm regards, Team French Click

Posted 2 months ago

“3 items from my order were not avaible !!!! It means,I paid about £20 more with paypal.Are you going to organise a refund or not.”

Helpful Report

Posted 4 months ago

We're very sorry to hear that some items in your order were unavailable. We understand how frustrating this can be, especially after you've already made a payment. This was a mistake by customer service when they amended the order and the missing items have now been refunded.

Posted 4 months ago

“All my chilled products had to be thrown away because of the appalling packaging. Products in boxes entirely bashed and short of one item. I haven't had a reply to my last email. Been a customer for many years and I have seen a big decline in the service. Will not be ordering anymore. I will now use Epicerie Corner.”

Helpful Report

Posted 4 months ago

We're sorry to hear that you had a disappointing experience with our packaging and that your order was incomplete. We understand how frustrating this can be, especially after so many years of being a customer. We are always striving to improve our services and take your concerns very seriously. We've given your feedback to the warehouse to make sure this won't happen again. Your experience deserves immediate attention, and we apologise for the lack of response to your last email. We hope you'll give us another chance in the future and contact us with any questions or concerns. Sincerely, The French Click Team

Posted 4 months ago

“Never answer the telephone- I received an incorrect order and although they promised by email to correct it, have yet to do so”

Helpful Report

Posted 4 months ago

We're very sorry to hear that you were unable to reach our customer service team and that your incorrect order has not yet been corrected. We understand how frustrating this can be and apologise for the inconvenience. We are committed to improving our service and resolving this issue quickly. Your satisfaction is our priority. Customer service should have been in touch and sorted this for you. If you have any further issues please contact us again. Sincerely, The French Click Team

Posted 4 months ago

“Not happy they substituted to food i can’t eat then refused to refund. They said they would refund the shipping due to the delivery being late, but i havent received this either. And they havent answered my last email. Not good for a first order.”

Helpful Report

Posted 4 months ago

We're sorry to hear that your first order didn't go as planned. It's unacceptable that you received a product you couldn't consume and that you haven't yet been reimbursed for the shipping costs. We understand how frustrating this can be, especially given the lack of response to your last email. This should have been sorted and refunded for you now. If you still have an issue, please email sales@frenchclick.com Thank you for sharing your experience with us. Sincerely, The French Click Team

Posted 4 months ago

“I have ordered several times and items were missing each time. There is no email confirmation showing which items are missing/being refunded so I have to log in to my account and check the updated invoice is aligned with the order picking ticket. One item had yet to be refunded in my last order so I contacted them via the online form and again no email confirmation if my message reaching them. I was also given a morning time delivery window when ordering but the delivery notification was in the afternoon. Definitely not a good customer experience.”

Helpful Report

Posted 6 months ago

We're sorry to hear about your experience with missing items and the confusion around delivery times. It's frustrating to have to log in to check your order status, and we definitely understand how important clear communication is. We appreciate you bringing this to our attention and will work to improve our notification processes. Your feedback is invaluable, and we hope to provide a better experience in the future. Thank you for sharing your concerns.

Posted 6 months ago

“I did not like this service. I ordered one French product; a different product arrived by courier. The company had even swapped the item on my order history. By emailing them, they agreed to take back the incorrect product. The experience was a waste of my time.”

Helpful Report

Posted 6 months ago

We're truly sorry to hear about the mix-up with your order. It's a mistake by the packing team and you should have been contacted before any swap was made. It's frustrating to receive the wrong product, and we understand how that can waste your time. Your feedback is important, and we'll work to improve our processes. Thank you for sharing your experience.

Posted 6 months ago

“No instructions in English for the Matterhorn fondue”

Helpful Report

Posted 6 months ago

We're sorry to hear that you faced issues with the instructions for the Matterhorn fondue. We understand how important it is to have clear guidance. Please contact sales@frenchclick.com and they can help with this if you still need it.

Posted 6 months ago

“I had a very quick response to my enquiry but was sad to hear that you only deliver to London post codes. so I could not buy your products. A pity, I would have made regular purchases.”

Helpful Report

Posted 7 months ago

Very sorry about this, it's a misunderstanding I think. We deliver all over the UK from £6.89, you can find delivery charge info here: https://www.frenchclick.co.uk/t-shipping.aspx

Posted 7 months ago

“terrible communication, some items weren't in stock, didn't answer my questions, wanted to deliver the following week but would have missed the party I needed the items for. Suddenly items were available.”

Helpful Report

Posted 10 months ago

Very sorry about this, we'll investigate this asap with customer service to see what's happened. It does look like the order was finally delivered ok on Saturday.

Posted 10 months ago

“It could be a great shop and it use to be, but my 2 last deliveries have been subpar, the lack of communication to the customers, the phone who is just here to ring endlessly, missing product in the order, I emailed but I doubt I will get any answers, changing the time slot without checking with the client and so on. I gave them a last chance this year and I think I will try another shop next time”

Helpful Report

Posted 10 months ago

Very sorry about this, you should be getting emails for the deliveries in London now with a timeslot. Customer service is very, very busy at the moment due to the extra volume of orders which is why not all calls are answered. You should always get an email reply within 24 business hours.

Posted 10 months ago

“We lived in France for 17 years and this is the reason we like to purchase food items that are hard to find in England. We have always been very happy with you products but find issue with this last delivery. The Toulouse sausages were inedible having skins like leather and little garlic . Overall the sausages had little flavour and were binned. The other products were fine. Michael ffinch Mitchell”

Helpful Report

Posted 11 months ago

Thanks for the feedback and sorry the Toulouse sausages were not good, please email sales@frenchclick.com with your order number as the subject and they will investigate and sort this.

Posted 11 months ago

“My hopes of finding my favourite product in the UK were completely dashed when they sent me a box of 6 bottles of a different brand than I had ordered and I only realised it when I unpacked them. Efficient and friendly customer service but still a very disappointing experience. I will not use them again. Bad mistake. Don't advertise a product on your website if it is out of stock and even worse, don't just send out second best. Just not good enough.”

Helpful Report

Posted 1 year ago

Very sorry about this, you should have been informed before the change of brand from Cristal Liminana to Pacific was done and the order was shipped. It seems there is a problem with the stock of the item you wanted at the moment and we're investigating with the supplier when more is coming in to stock.

Posted 1 year ago

“Very disappointing, ordered special ingredients for a diner party only to be told on the day, that these items were not available.”

Helpful Report

Posted 1 year ago

Very sorry about this, unfortunately sometimes there can occasionally be issues with these items due to the nature of these fresh products and the complicated supply chains coming from the EU in this new era. We are working very hard to make sure we have everything as we should do on the correct day.

Posted 1 year ago

“Not great as we ordered yogurts and they weren’t chilled upon arrival.”

Helpful Report

Posted 1 year ago

Very sorry about this, please can you send photos of the packaging you received to sales@frenchclick.com, we'll need to investigate this with the warehouse and we'll be able to refund or resend the items for you.

Posted 1 year ago

French Click is rated 4.6 based on 10,486 reviews