French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,678 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,678 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Jolly good.”

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Posted 4 years ago

“The best meat!”

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Posted 4 years ago

“I am happy with my order, the delivery man was very friendly. The only slight disappointment was not being notified in advance that one item I ordered was out of stock. Other that, happy with the website, I will certainly order again.”

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Posted 4 years ago

“Great products and service exactly as promised. Ordered online and products arrived when expected. Very happy again 👍🏻”

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Posted 4 years ago

“Fast and prompt delivery. Producted cane safely packaged.”

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Posted 4 years ago

“Order was delivered on time and the goods fresh.”

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Posted 4 years ago

“The rillettes de poulet roti I ordered were a day out of date when it arrived. Disappointing.”

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Posted 4 years ago

Very sorry about this. Please contact customerservice@frenchclick.com with your order number as the subject and we'll get these replaced or refunded for you.

Posted 4 years ago

“Very happy with the items you can get, always delighted to have french cheeses and preserves and others you can’t get here. Shopping a bit on the pricey side but to be expected”

French Click 4 star review on 13th April 2021

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Posted 4 years ago

“The range of products , just great. However the delivery is not so great. I placed an order and couldn’t get it delivered for 10 days. It’s just not comparable to other on line sellers.”

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Posted 4 years ago

Sorry about the long lead times at the moment, we have been much busier than usual due to Covid and the lack of travel. We expect things to return to normal later this year.

Posted 4 years ago

“Everything I expected. Thank you. Will definitely order again.”

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Posted 4 years ago

“Good product selection and good communication regarding delivery.”

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Posted 4 years ago

“Have to say the postage was a bit on the steep side. Was one option of £12 which was the same as the cost of the goods (honey bread). It's also really disappointing to see so much plastic 'crisps' in the packaging. There are many compostable alternatives now and there really is no excuse to continue with using polluting materials like this in 2021. Please move over to using starch based compostable packaging fillers.”

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Posted 4 years ago

Sorry to hear this. We normally have delivery options ranging from £6.98 to £12 which would only be for a before 12 service or on Saturday. We do use recycled packaging materials and our loose fill is degradable and can be recycled in some areas. Only our cold packs cannot be recycled, though they can be reused.

Posted 4 years ago

“With Covid/lockdown this is a simple way to access French products until we are able to travel again. Ordering is easy and delivery is prompt - what's not to like!”

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Posted 4 years ago

“Prompt reliable service, good packaging, top quality foods.”

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Posted 4 years ago

“The parcel arrived , and it was just wonderful , I will certainly keep on doing my lovely French shopping . Thank you .”

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Posted 4 years ago

“Very good service. Merci beaucoup”

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Posted 4 years ago

“A taste of home when I can't go back to France. Bring all the brioches !”

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Posted 4 years ago

“Great choice of products for us French people living in the UK and missing things like rillettes, Danette and raviolis! We are working our way through the selections and will definitely make this a regular thing now. The delivery cost is very reasonable. I am very happy to have found this website.”

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Posted 4 years ago

“Poor customer service, at the order stage you have an option to specify if you're happy with substitute in case an item isn't available (which is understandable), it also appears that your order will be amended in case you will receive a substitute (that's very clever and transparent, I liked that). I did receive a substitute (same item but different brand) which could seems to be more a genuine human mistake than anything else (as per their process) when I contacted the team they just told me that this is a substitute and that's it. When I ask for more information on how I should process to avoid this to happen again they ignored my question and ended the email with "please let me know if you have any question". So I asked to answer my question again. The answer was that I should send email Day-1 the delivery to check if they have all my items in stock?? Great product but very poor customer service, could have been handled with a genuine apology for genuine mistake and I would have been very happy.”

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Posted 4 years ago

Very sorry about this. If we substitute and you're not happy with the item we will be able to refund or replace it. Sometimes items won't be in stock and a substitute could be offered. You can refuse on delivery or contact us afterwards to sort it.

Posted 4 years ago

“Efficient service and a very good way to obtain much-loved products from France.”

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Posted 4 years ago

French Click is rated 4.6 based on 10,678 reviews