French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.63

4.6 Rating 10,923 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,923 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm, I think , a good and loyal client. After many orders and few little problems without consequences, I can say the products are og good quality and good image of French gastronomy and commerce. But... I complain for my last delivery about missing product and product mistake. As well no respect of time delivery despite the extra money asked and payed. I send few messages and desesperately trying to call ... never answer. I expected more consideration and professionalism.”

Helpful Report

Posted 1 day ago

We’re very sorry to hear about the missing item, the product mix-up, and the delivery delays, and that our responses didn’t meet your expectations. This isn’t the experience we want for you. We have been having some issues with DHL recently and are offering alternative delivery options. If you’d like us to look into this, please contact our support at sales@frenchclick.com with your order details so we can investigate further. Kind regards, Team French Click

Posted 20 hours ago

“I ordered two items. One missing ,one on time delivered. But very low quality. They still didn’t process refund. Really bad experience.”

Helpful Report

Posted 2 weeks ago

We’re very sorry to hear that one item was missing, the other arrived on time but low quality, and that the refund hasn’t been processed. This isn’t the experience we want for you. If you’d like us to look into this, please contact our support at sales@frenchclick.com with your order details so we can investigate further. Kind regards, Team French Click

Posted 2 weeks ago

“I was shocked that the tomatoes arrived so chilled that they had lost their flavor and aroma.”

Helpful Report

Posted 2 weeks ago

We’re very sorry to hear the tomatoes arrived so chilled and that their flavor and aroma were affected. This isn’t the experience we want for you. If you’d like us to look into this, please contact our support at sales@frenchclick.com with your order details so we can investigate further. Kind regards, Team French Click

Posted 2 weeks ago

“Order was damaged so was taken back. Never reached my front door. Requested reorder. Had message sent to say returned to sender contact them for reason”

Helpful Report

Posted 3 weeks ago

We’re very sorry to hear your order was damaged and didn’t reach your front door. This isn’t the experience we want for you. It looks like the issue is the order being damaged in transit, which is why it's been returned. If you’d like us to look into the return and assist with a reorder, please contact our support at sales@frenchclick.com with your order details so we can investigate further. Kind regards, Team French Click

Posted 2 weeks ago

“Very poor cordination from this company. One email to tell me my products have been delayed from the courier. No insights, updates to tell me why or when i will get my products. But at the same time I'm asked for a review. At the moment with out any clarity to where my products are, having taken the money and no clarity on when i will get my products i have to say AVOID this company, Very poor on delivery at best or a SCAM at worst.”

Helpful Report

Posted 3 weeks ago

We’re very sorry to hear about the delays and the lack of updates. This isn’t the experience we want for you. If you’d like us to look into this, please contact our support with your order details so we can investigate further. Kind regards, Team French Click

Posted 2 weeks ago

“So disappointed with French Click Error wouldn’t let me proceed to the payment. The message which popped up inviting the customer to contact French Click led to nothing, no response whatsoever and nobody to pick up the phone either. Very grateful for the 10% offer but pretty useless if the system doesn’t work and no one to sort it out”

Helpful Report

Posted 1 month ago

We’re very sorry to hear you couldn’t complete payment and that our message led to nothing, with no response or contact. This isn’t the experience we want for you. This was a temporary bug that has now been resolved so you should be able to order ok. Kind regards, Team French Click

Posted 1 month ago

“I ordered a selection of items for my brother. Both chocolate items were sort of blanched, the chocolate was past its best. Once my brother told me this, I contacted French Click to express my disappointment. They asked if I would like to exchange the items, but unsurprisingly my brother had already thrown them away as they were inedible. I feel like good customer service would have replaced them as a gesture of goodwill rather than offering an exchange for a spoiled food item. I won't be ordering again.”

Helpful Report

Posted 1 month ago

We’re very sorry to hear that the chocolate items were past their best and that you weren’t offered a resolution that felt fair after your brother discarded them. This isn’t the experience we want for you. We do usually ask for goods back for exchange or refund in these cases, we will pay for the postage and send a label, you just need to drop the package. Kind regards, Team French Click

Posted 1 month ago

“I have been on hold to this company for 38 minutes to raise a problem with a delivery. This is not good customer service, especially as the fresh food ordered has spoiled. The fault of that lies with DPD, but they need a complaint to be raised by the seller, so its frustrating not to get hold of someone on the phone. So look for your parcels, even when you havent been notified it has arrived!”

Helpful Report

Posted 2 months ago

We’re very sorry to hear you were on hold for 38 minutes and that the fresh food spoiled. That isn’t the experience we want for you. Please email sales@frenchclick.com with your order number and details so we can investigate with DPD and sort out a replacement or refund for you. Kind regards, Team French Click

Posted 2 months ago

“I am still waiting for my order, normally expected to be delivered on 16/06/2026. Today we are 23/06/2026, and it still says on my account section on French Click website: not shipped yet. I need my items, a refund, or at least clarification please, thank you.”

Helpful Report

Posted 4 months ago

We're very sorry about this. I understand you expected delivery by 16/06/2026 and it’s now 23/06/2026 with the status still showing not shipped. We are investigating and customer service will be in touch ASAP to let you know what's going on. Kind regards, Matt Team French Click

Posted 4 months ago

“Ordered something for a birthday gift- was due to be delivered 20th May - still not seen it so paid for nothing and missed birthday. I assume it will turn up at some point!”

Helpful Report

Posted 5 months ago

Very sorry this happened. We understand it was for a birthday and delivery was due on 20 May. This isn’t the experience we aim for. If you can share your order number to sales@frenchclick.com, we’ll investigated and get it sorted asap. Kind regards, Team French Click

Posted 5 months ago

“Parcel was misdelivered and the issue still hasn’t been resolved after multiple follow-ups. Customer service acknowledged the incorrect delivery but there has been no meaningful update since. I keep receiving review requests instead of an actual resolution.”

Helpful Report

Posted 5 months ago

Very sorry about this, it should have been refunded already and we'll get DPD to sort it out as they delivered it to the wrong place.

Posted 5 months ago

“Order not received & no delivery tracking information”

Helpful Report

Posted 6 months ago

Thank you for your review. We’re very sorry for the non-delivery and lack of tracking information you’ve experienced. This isn’t the experience we aim for. This order has been shipped and customer service have now sent you the tracking information. We are investigating with Parcel Force why the tracking didn't get sent when it was booked in. Kind regards, Team French Click

Posted 6 months ago

“We placed an order a week ago for delivery today but received an email on yesterday evening which stated some items were unavailable and could we delay. We agreed to a one day delay but received another email today stating again that some items were unavailable and could we delay until next week! We replied that they should deliver what they have because the items we ordered, mainly cheeses, were for Easter. As their email was received late in the day we are not hopeful of delivery.”

Helpful Report

Posted 6 months ago

Thank you for your review. We’re very sorry for the repeated unavailability notices and the impact on your Easter plans. This isn’t the experience we aim for. This should have been sorted by customer service now and we hope to serve you again in future. Kind regards, Team French Click

Posted 6 months ago

“An absolute disgrace. Placed my very first order and chose delivery date. On checking the limited information in my account it appeared that the order had not shipped, but according to Alban from customer services it shipped the previous day and should be with me the next day. Two days later and no sign of my order. Contacted them online and no response. Please also note they don't answer their phones. 40 minutes on hold each time shows their level of customer service. This was my first and definitely last experience of Frenchclick and I wouldn't recommend them at all. If I could give a score it would be 0 out of 10.”

Helpful Report

Posted 7 months ago

Thank you for your review. We’re very sorry for the poor delivery experience and the lack of response you’ve encountered. This isn’t the experience we aim for. This delay has likely happend because your delivery address is in Northern Ireland which will always take several days for delivery due to the extra distance and possible customs complications. We will investigate why the phone wasn't answered promptly and why you weren't give the the correct information about how long the order would take. Customer service will check the tracking to see where it has got to and should be able to provide an update tomorrow. We have updated your account so in future you'll get the correct shipping options and delivery time scales. Kind regards, Team French Click

Posted 7 months ago

“Not happy with quality of goods sent to me, tried ringing them three times and each time waited 40- 45 min, with no answers”

Helpful Report

Posted 7 months ago

Thank you for your review. We’re very sorry about the poor quality of the goods and the long wait to reach us. This isn’t the experience we aim for. Please share your order number and the details of the items affected so we can arrange a replacement or refund promptly. You can reach us at sales@frenchclick.com or call our customer service team, please email if you can't get through. We’ll also look into why the phone lines were unavailable and take steps to prevent this in the future. Kind regards, Team French Click

Posted 7 months ago

“Some of my items arrived broken all the yogurts came mixed up and had to throw most of it away”

Helpful Report

Posted 7 months ago

Thank you for your review. We’re very sorry that items arrived broken and yogurts were mixed up. This isn’t the experience we aim for. Please share your order number to sales@frenchclick.com or call us and the affected items so we can arrange a replacement or refund promptly. We’ll also investigate with our warehouse team to prevent this from happening again. Kind regards, Team French Click

Posted 7 months ago

“I have not received my order”

Helpful Report

Posted 8 months ago

Thank you for your review. We’re very sorry you haven’t received your order. This isn’t the experience we aim for. This is because Poulain Super Poulain was not available unexpectedly, usually customer service should have been in touch with you to offer an alternative or to wait. It looks like we do now have this item so hopefully it can be shipped today. Customer service will reach out and when it does ship you'll get a tracking link on email. Warm regards, Team French Click

Posted 8 months ago

“Delivery was delayed, when it arrived the fresh food had reached the best before date. In future I will not order fresh produce.”

Helpful Report

Posted 9 months ago

Thank you for your review. We’re very sorry your delivery was delayed and the fresh food was near or past its best before date. This isn’t the experience we aim for. Please share your order number and we’ll look into a refund or replacement as appropriate. You can also contact us at sales@frenchclick.com so we can resolve this quickly. Warm regards, Team French Click

Posted 9 months ago

“Disappointed! I ordered two Couronne des rois for Epiphany with delivery on the 6th of January. Wasn't delivered on time - delivery was a day later on the 7th. Customer service was unhelpful saying they can't refund, I have to refuse delivery which I couldn't because it was being delivered to my work address on a day when I wasn't in. I didn't the galette on time and now I have to arrange a return!! Not fun at all....”

Helpful Report

Posted 9 months ago

Thank you for your review. We’re very sorry your delivery didn’t arrive on time and that our team wasn’t able to assist effectively. Usually customer service should be able to assist with getting the items collected and refunded. Please contact them with your order number as the subject at sales@frenchclick.com if this hasn't now been sorted. Warm regards, Team French Click

Posted 9 months ago

“Still waiting on delivery”

Helpful Report

Posted 9 months ago

Thank you for your review. We’re very sorry your delivery hasn’t arrived yet. DPD have had a problem at our collection depot on Monday 6th of January which has caused this delay. If you can share your order number, we’ll prioritise your case and arrange a new delivery window or a refund if needed. You can also contact us at sales@frenchclick.com. Warm regards, Team French Click

Posted 9 months ago

French Click is rated 4.6 based on 10,923 reviews