French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,340 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,340 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company is a joke been buying from them for over a year and always the same problems, if is not out of stock products they still send you half of what you ordered. They change delivery date and time to they liking and don’t even bother to let you know over the phone they send you emails. Really not professional and never never answered the phone so don’t waist your time calling them. And when the delivery is made is always late never on schedule!!!! Really bad everything is no worth !!!!”

Helpful Report

Posted 3 days ago

We're sorry to hear that your experience with our services didn't meet your expectations. It's unacceptable that you experienced issues with missing items, delivery date changes without proper notification, and difficulty reaching our team by phone. Your feedback is valuable, and we want every customer to feel cared for. We're working to improve our communication and performance to prevent this from happening again in the future. We appreciate your loyalty and look forward to providing you with a better experience in the future. Sincerely, The French Click Team

Posted 3 days ago

“Pas respecté la commande ni le délai Si la marchandise n est pas en stock, il faut le préciser”

Helpful Report

Posted 2 weeks ago

Nous sommes désolés d'apprendre que votre commande n'a pas été respectée et que le délai n'a pas été respecté non plus. Votre expérience est importante pour nous et nous comprenons combien il est frustrant de ne pas être informé lorsque la marchandise n'est pas disponible. Nous nous engageons à améliorer notre communication afin que de tels malentendus ne se reproduisent pas à l'avenir. Merci d'avoir partagé vos préoccupations avec nous. Cordialement, L'équipe de French Click

Posted 1 week ago

“Ordered products about 3 weeks ago. They were not delivered on the indicated date, even though the status I received showed “delivered”… I received a call by the driver who said he would deliver the following Tuesday.. nothing arrived… It’s been now 3 weeks… they do not respond to my emails, I feel like I’ve been stolen in plain sight..”

Helpful Report

Posted 1 month ago

We're very sorry to hear about the delays and the frustration you’ve experienced with your order. It must be incredibly disappointing to see that your package was marked as delivered yet hasn’t arrived. We sincerely apologize for the lack of communication as well; that is not the standard we strive for. Please know that your concerns are being taken seriously, and we are working to get to the bottom of this situation. Our team will reach out to provide you with an update as soon as possible. Your experience is important to us, and we appreciate your patience as we resolve this issue. Thank you for bringing this to our attention. Warm regards, Team French Click

Posted 1 month ago

“Order placed 18 May 2025 but not received and no response to phone call to their contact number. No indication as to whjen or whether items will be received. Very poor service.”

Helpful Report

Posted 1 month ago

“I did not finalize my order since it was ridiculous to pay over 50 euros for delivery on top of a simple 42 euro order for seasoning. Brexit can keep their brexit insane prices.”

Helpful Report

Posted 2 months ago

We completely understand your frustration regarding the delivery costs. Shipping to the EU can be quite expensive in this era. Your feedback is important to us, and we always aim to provide value for our customers. We hope you’ll consider us for future purchases!

Posted 2 months ago

“Terrible service”

Helpful Report

Posted 2 months ago

We’re really sorry to hear about your experience with our service. Unfortunately there were some unexpected issues getting all the stock for your order before the Easter weekend. This isn’t the level of quality we strive for, and your feedback is valuable to us.

Posted 2 months ago

“Delivered to the wrong person. I have wasted money on this company and customer service don’t offer to fix the problem”

Helpful Report

Posted 4 months ago

We truly apologise for the inconvenience you've faced with your delivery, we have checked the order and it was delivered to the address that was on the order when it was placed. We tried to resolve it by offering free delivery if you wish to order again.

Posted 4 months ago

“Incompetent delivery service. Ignored instructions to leave in safe place if not in. Placed in DPD drop off. QR code doesn't open door. Unable to speak to anyone in French Click or DPD. E-mails ignored. Considering closing my account.”

Helpful Report

Posted 4 months ago

We sincerely apologise for the frustration you've experienced with the delivery service. Your feedback is important to us, and we understand how disappointing this situation is. We're currently looking into this issue with DPD to see why they didn't follow the delivery instructions and took it to the parcel shop instead.

Posted 4 months ago

“Horrendous service twice now, and last order never arrived.”

Helpful Report

Posted 6 months ago

Very sorry about this, it looks like the order was shipped with DPD but has been damaged in transit. Customer service should be in touch about this to get it refunded or replaced if they haven't already.

Posted 6 months ago

“Submitted an order on 12/05/2024 for $200 - have never received the shipment and still trying to reach the company. Was wondering if this is even a real company. Very disappointed since this was a Christmas gift to my French husband. 5 days after Christmas and nothing :(”

Helpful Report

Posted 6 months ago

Very sorry about this, this order contains items that we can't ship to the USA because of customs restrictions. You should have an email to the one you registered with about this.

Posted 6 months ago

“Still awaiting delivery!!!!”

Helpful Report

Posted 6 months ago

Very sorry about the delay in the order, it has been shipped and it's out for delivery today. You should receive updates from DPD local with the delivery time window.

Posted 6 months ago

“I am still waiting for the delivery of my order after 4 days with no update from French Click. My email to enquire about this delay has been left unanswered but I have received an invitation to review .”

Helpful Report

Posted 6 months ago

Very sorry about this, it should have been shipped to Jersey last week. Customer service will investigate and get back to ASAP with what's going on with it.

Posted 6 months ago

“Delivered wrong, address no response by phones of which I’ve tried 40 times and no response from over 5 emails. Incredibly poor customer service and very frustrating.”

Helpful Report

Posted 6 months ago

Very sorry about this, customer service is very busy at the moment due to the Christmas volume of orders. They'll get back to you asap and emails should be answered within 24 business hours.

Posted 6 months ago

“My order failed to turn up, can get no response from either of the phone numbers and no reply to my email querying this. Unacceptably poor service.”

Helpful Report

Posted 6 months ago

Very sorry about this, customer service will check what's happened to it and get back to you asap.

Posted 6 months ago

“I entered the correct address but they snet i to the wrong one and they won't refund the postage. Very poor.”

Helpful Report

Posted 7 months ago

Sorry about this, it looks like this order was sent to the delivery address placed on the order. Please check your receipt email which will have the delivery address on the order at the time it was placed.

Posted 7 months ago

“I ordered 12 odd bottles of mineral water and because they apparently were over weight ( not my fault ) I was e mailed to ask if I would pay more I replied saying yes of course But please let me know how you want me to pay because there’s no facility on your website to do that when you order the goods you click on the goods and it put them in the basket and for six odd pounds that they’re asking for for this extra top up, I’ve no way of paying it. I’ve emailed them three times Benedict Emailed me to notify me that this requirement of payment was needed and I emailed back three times and said please tell me how I’m supposed to I still haven’t had the water they took an order from me for £148 and if I don’t get something back in the next two days I shall make a formal complaint. Ask my money back and never order from them again. Absolutely ridiculous.”

Helpful Report

Posted 8 months ago

Very sorry about this, not sure what's happened here but this order should just be sent out and we'll get the warehouse to do that asap.

Posted 8 months ago

“My item are not arrived 😡”

Helpful Report

Posted 8 months ago

Very sorry about this, we'll investigate this and customer service will be in touch with an update asap.

Posted 8 months ago

“*** AVOID *** JOKE OF A COMPANY 1. order "arrived" slower than promised 2. not notified at any point prior to parcel arrival that some product were missing 3. send parcel to wrong address 4. they are very happy to never give you a refund for the products you did not receive (I deliberately waited over 2 weeks) There's no excuse!”

Helpful Report

Posted 8 months ago

Very sorry about this, it looks to me like the delivery was done on time for this order on the 27/09, from what I can see we have put the correct address. It looks like a couple of products were missing but they were noted on the picking ticket and your online account and you haven't been charged for them. Please can you email sales@frenchclick.com with the details and we'll investigate this further asap.

Posted 8 months ago

“2 items weren't included in my delivery and I wasn't refunded for it”

Helpful Report

Posted 8 months ago

Very sorry about this, please email sales@frenchclick.com with your order number as the subject and the details of what was missing. We'll be able to refund the items or resend them for you.

Posted 8 months ago

“My order didn’t arrrive , have try to contact them but no answer on the phone as they are closed until Monday . Waited at home all morning for my delivery and nothing showed up . Left with no delivery and no way to contact anyone about it . Very disappointed”

Helpful Report

Posted 8 months ago

Very sorry about this, it looks like DHL sent it to the wrong Depot which is why it wasn't delivered on Saturday. There isn't much we can do about this other than resend a new parcel this week or offer a refund. We apologise again for any inconvenience caused by the failed delivery.

Posted 8 months ago

French Click is rated 4.6 based on 10,340 reviews