French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,655 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,655 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“An absolute disgrace. Placed my very first order and chose delivery date. On checking the limited information in my account it appeared that the order had not shipped, but according to Alban from customer services it shipped the previous day and should be with me the next day. Two days later and no sign of my order. Contacted them online and no response. Please also note they don't answer their phones. 40 minutes on hold each time shows their level of customer service. This was my first and definitely last experience of Frenchclick and I wouldn't recommend them at all. If I could give a score it would be 0 out of 10.”

Helpful Report

Posted 3 days ago

Thank you for your review. We’re very sorry for the poor delivery experience and the lack of response you’ve encountered. This isn’t the experience we aim for. This delay has likely happend because your delivery address is in Northern Ireland which will always take several days for delivery due to the extra distance and possible customs complications. We will investigate why the phone wasn't answered promptly and why you weren't give the the correct information about how long the order would take. Customer service will check the tracking to see where it has got to and should be able to provide an update tomorrow. We have updated your account so in future you'll get the correct shipping options and delivery time scales. Kind regards, Team French Click

Posted 3 days ago

“Not happy with quality of goods sent to me, tried ringing them three times and each time waited 40- 45 min, with no answers”

Helpful Report

Posted 1 week ago

Thank you for your review. We’re very sorry about the poor quality of the goods and the long wait to reach us. This isn’t the experience we aim for. Please share your order number and the details of the items affected so we can arrange a replacement or refund promptly. You can reach us at sales@frenchclick.com or call our customer service team, please email if you can't get through. We’ll also look into why the phone lines were unavailable and take steps to prevent this in the future. Kind regards, Team French Click

Posted 1 week ago

“Some of my items arrived broken all the yogurts came mixed up and had to throw most of it away”

Helpful Report

Posted 2 weeks ago

Thank you for your review. We’re very sorry that items arrived broken and yogurts were mixed up. This isn’t the experience we aim for. Please share your order number to sales@frenchclick.com or call us and the affected items so we can arrange a replacement or refund promptly. We’ll also investigate with our warehouse team to prevent this from happening again. Kind regards, Team French Click

Posted 2 weeks ago

“I have not received my order”

Helpful Report

Posted 1 month ago

Thank you for your review. We’re very sorry you haven’t received your order. This isn’t the experience we aim for. This is because Poulain Super Poulain was not available unexpectedly, usually customer service should have been in touch with you to offer an alternative or to wait. It looks like we do now have this item so hopefully it can be shipped today. Customer service will reach out and when it does ship you'll get a tracking link on email. Warm regards, Team French Click

Posted 1 month ago

“Delivery was delayed, when it arrived the fresh food had reached the best before date. In future I will not order fresh produce.”

Helpful Report

Posted 1 month ago

Thank you for your review. We’re very sorry your delivery was delayed and the fresh food was near or past its best before date. This isn’t the experience we aim for. Please share your order number and we’ll look into a refund or replacement as appropriate. You can also contact us at sales@frenchclick.com so we can resolve this quickly. Warm regards, Team French Click

Posted 1 month ago

“Disappointed! I ordered two Couronne des rois for Epiphany with delivery on the 6th of January. Wasn't delivered on time - delivery was a day later on the 7th. Customer service was unhelpful saying they can't refund, I have to refuse delivery which I couldn't because it was being delivered to my work address on a day when I wasn't in. I didn't the galette on time and now I have to arrange a return!! Not fun at all....”

Helpful Report

Posted 2 months ago

Thank you for your review. We’re very sorry your delivery didn’t arrive on time and that our team wasn’t able to assist effectively. Usually customer service should be able to assist with getting the items collected and refunded. Please contact them with your order number as the subject at sales@frenchclick.com if this hasn't now been sorted. Warm regards, Team French Click

Posted 2 months ago

“Still waiting on delivery”

Helpful Report

Posted 2 months ago

Thank you for your review. We’re very sorry your delivery hasn’t arrived yet. DPD have had a problem at our collection depot on Monday 6th of January which has caused this delay. If you can share your order number, we’ll prioritise your case and arrange a new delivery window or a refund if needed. You can also contact us at sales@frenchclick.com. Warm regards, Team French Click

Posted 2 months ago

“Paid extra to have it delivered by a certain date so a family member could put it in their suitcase to take to Canada as a present. Showed up 5 days late after they had already left.”

Helpful Report

Posted 3 months ago

We’re really sorry your delivery didn’t arrive on time and could not be a present for your family member. This isn’t the experience we want for you. This has happened because you're in Northern Ireland and due to an error, you were offered a shipping option for mainland GB. We have now updated your account so this won't happen again in future. Warm regards, Team French Click

Posted 3 months ago

“Never received the order”

Helpful Report

Posted 3 months ago

We’re really sorry you haven’t received your order. This isn’t the experience we want for you. Please email sales@frenchclick.com with your order number we’ll look into the delay and arrange a solution as quickly as possible. Thank you for your patience, and we’ll aim to fix this promptly. Warm regards, Team French Click

Posted 3 months ago

“So far we haven’t place an order because I have asked an enquiry regarding the foie gras demi cuit how long we can keep it before opening, I am still waiting for an answer… So far not very good I am afraid. Michel Canard”

Helpful Report

Posted 4 months ago

We're really sorry for the delay in answering your enquiry about the foie gras demi cuit and how long it can be kept before opening. We’ll escalate this to our team right away and ensure you get a response as soon as possible. Please contact our customer service with your question and any product details at sales@frenchclick.com, they should have already replied by now. Thank you for your patience, and we’ll aim to get you an answer quickly. Warm regards, Team French Click

Posted 4 months ago

“I havent received it yet”

Helpful Report

Posted 4 months ago

We're sorry to hear that you haven't yet received your order. We understand how frustrating this can be. Could you please contact our customer service team at sales@frenchclick.com with your order number. The order could have been delayed because you're in Northern Ireland and your account didn't have the correct shipping options. We have now updated it for future orders. Thank you for your patience and understanding. We hope to provide you with a better experience on your next order. Sincerely, Team French Click

Posted 4 months ago

“Never arrived!”

Helpful Report

Posted 6 months ago

We're truly sorry to hear that your order hasn't arrived. This is unacceptable, and we understand how frustrating it must be. There was an issue with the stock of one of the items, customer service should have been in touch with you to sort it now. Sincerely, Team French Click

Posted 5 months ago

“Not received”

Helpful Report

Posted 7 months ago

Very sorry about this, your order should have shipped last week. It can take longer for orders to get to the channel islands. Customer service will investigate and be in touch.

Posted 7 months ago

“Ordered a few times before, never came across such mess. My parcel is gone with DHL instead of Parcel Force which was the courier I paid for. Due to be delivered today, the parcel might be in tomorrow with most of it to go straight in the bin after more than 48 cold chain broken. Trying to get to speak to someone over the phone, I have been waiting for over an hour !!!”

Helpful Report

Posted 7 months ago

We're truly sorry to hear about the complications you've experienced with your order and the delivery service. It’s unacceptable for you to be left waiting. Unfortunately ParcelForce have had issues last week resulting in a lot of package delays. That's why your order was shipped with DHL instead. We understand the importance of a reliable delivery, and your frustrations are completely valid. Thank you for your patience while trying to reach us; we are working on improving our customer service response times. Please feel free to reach out to us if you have any further concerns or require assistance. Warm regards, Team French Click

Posted 7 months ago

“Food was not delivered although the tracking on the day after I requested it to be delivered (for a diner party) said courier had delivered and I had rejected it. Requested refund which should have taken 3 days, but I didn’t appear to have received any refund. Would not rely on food delivery by courier again.”

Helpful Report

Posted 8 months ago

We're very sorry to hear you didn't receive your order and that the tracking indicated an incorrect delivery. We understand how frustrating this can be, especially on a special occasion. The full order was refunded on 30/06 and you should have received it back to your payment card already. Please feel free to contact us with any additional questions or concerns. Sincerely, The French Click Team

Posted 8 months ago

“This company is a joke been buying from them for over a year and always the same problems, if is not out of stock products they still send you half of what you ordered. They change delivery date and time to they liking and don’t even bother to let you know over the phone they send you emails. Really not professional and never never answered the phone so don’t waist your time calling them. And when the delivery is made is always late never on schedule!!!! Really bad everything is no worth !!!!”

Helpful Report

Posted 8 months ago

We're sorry to hear that your experience with our services didn't meet your expectations. It's unacceptable that you experienced issues with missing items, delivery date changes without proper notification, and difficulty reaching our team by phone. Your feedback is valuable, and we want every customer to feel cared for. We're working to improve our communication and performance to prevent this from happening again in the future. We appreciate your loyalty and look forward to providing you with a better experience in the future. Sincerely, The French Click Team

Posted 8 months ago

“Pas respecté la commande ni le délai Si la marchandise n est pas en stock, il faut le préciser”

Helpful Report

Posted 8 months ago

Nous sommes désolés d'apprendre que votre commande n'a pas été respectée et que le délai n'a pas été respecté non plus. Votre expérience est importante pour nous et nous comprenons combien il est frustrant de ne pas être informé lorsque la marchandise n'est pas disponible. Nous nous engageons à améliorer notre communication afin que de tels malentendus ne se reproduisent pas à l'avenir. Merci d'avoir partagé vos préoccupations avec nous. Cordialement, L'équipe de French Click

Posted 8 months ago

“Ordered products about 3 weeks ago. They were not delivered on the indicated date, even though the status I received showed “delivered”… I received a call by the driver who said he would deliver the following Tuesday.. nothing arrived… It’s been now 3 weeks… they do not respond to my emails, I feel like I’ve been stolen in plain sight..”

Helpful Report

Posted 9 months ago

We're very sorry to hear about the delays and the frustration you’ve experienced with your order. It must be incredibly disappointing to see that your package was marked as delivered yet hasn’t arrived. We sincerely apologize for the lack of communication as well; that is not the standard we strive for. Please know that your concerns are being taken seriously, and we are working to get to the bottom of this situation. Our team will reach out to provide you with an update as soon as possible. Your experience is important to us, and we appreciate your patience as we resolve this issue. Thank you for bringing this to our attention. Warm regards, Team French Click

Posted 9 months ago

“Order placed 18 May 2025 but not received and no response to phone call to their contact number. No indication as to whjen or whether items will be received. Very poor service.”

Helpful Report

Posted 9 months ago

“I did not finalize my order since it was ridiculous to pay over 50 euros for delivery on top of a simple 42 euro order for seasoning. Brexit can keep their brexit insane prices.”

Helpful Report

Posted 10 months ago

We completely understand your frustration regarding the delivery costs. Shipping to the EU can be quite expensive in this era. Your feedback is important to us, and we always aim to provide value for our customers. We hope you’ll consider us for future purchases!

Posted 10 months ago

French Click is rated 4.6 based on 10,655 reviews