French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,678 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,678 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product as described. Delivery exactly as arranged. Suchard Rochers are lovely- just as I remember from my time living in France.”

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Posted 5 years ago

“Only item we regularly buy in France that we have been unable to buy in lockdown price was loaded for the three items but otherwise delivery was quick would use again”

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Posted 5 years ago

“I am very satisfied because when ordering, it is like if I was in France. :)”

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Posted 5 years ago

“Very pleased with the whole thing. Website clear, invoice clear, delivery on time, very well packed, order complete. Will definitely use again and recommend to French friends and others.”

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Posted 5 years ago

“The French are pretty good when it comes to quality of ingredients, and this is very efficiently fulfilled by FrenchClick.”

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Posted 5 years ago

“Very good service - arrived on nominated delivery date. And this is the only company in UK I could find that stocks my favourite french jam.”

French Click 5 star review on 19th March 2021

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Posted 5 years ago

“Delighted with my order and will certainly order again.”

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Posted 5 years ago

“Great products but very disappointed in customer service. Products missing from order and had to send numerous emails in order to obtain a refund, which surely should be automatic. I am now wary of them”

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Posted 5 years ago

Very sorry about that, refunds or replacements can be arranged and you should receive an e-mail reply within 24 business hours.

Posted 5 years ago

“excellent service so far. I have only looked for one thing and got it without difficulty. Thanks.”

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Posted 5 years ago

“Have been bereft without my usual supply of Le Petit Marseillais shampoo that I always bring back with me, so was really delighted to be able to order some up from this online supermarket, which I will be visiting regularly!”

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Posted 5 years ago

“Excellent service and excellent products. Will certainly use again”

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Posted 5 years ago

“Order arrived on time , products well packed with ice packs for chilled goods. Will definitely use again”

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Posted 5 years ago

“Excellent quick service but I was disappointed that items required were not available, probably because of hold ups at the UK border due to our idiotic Brexit!”

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Posted 5 years ago

“Great website and fabulous range of foodstuffs, and highly efficient delivery”

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Posted 5 years ago

“I love everything i order. I am actually french and haven't been able to go and visit my country in the last 2 years, so was glad to find somewhere to buy the food i like. Sometime the delivery is a day late but i don't mind.”

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Posted 5 years ago

“Goods delivered as promised in good condition & on time and date.”

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Posted 5 years ago

“I was pleased with what i ordered and your range but was very disappointed to see all the packagegin was not able to be re-cycled. I filled a bin liner with it ! I think you could do something more eco-friendly, there are lots of available options that other companies use. Perhaps you need to think again.”

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Posted 5 years ago

Sorry to hear that. Flo pak green is degradable and can be recycled in some areas. It sounds like the wrong box size has been used. If yo could e-mail pictures of it to customerservice@frenchclick.com we will investigate with the warehouse to stop this happening.

Posted 5 years ago

“It was a long wait to get the goods. All the food was great. Just as we know it from French travels. BUT lots of products were bashed up in the box.... the box of team was completely squashed and the Yoghurts all dented and damaged. ALSO - I am still waiting for a refund on the items that didnt arrive...... Missing - Compote de Kiwi Missing - Apericube Campagnard Missing - Activia Framboise”

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Posted 5 years ago

Very sorry about these missing and damaged items. If you could send us photos to customerservice@frenchclick.com we will investigate the packing and can get replacements or a refund organised.

Posted 5 years ago

“Very speedy order, will not hesitate to order again!”

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Posted 5 years ago

“Excellent service. Only failing - not replying to a question about a missing item.”

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Posted 5 years ago

French Click is rated 4.6 based on 10,678 reviews