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French Click Reviews

4.7 Rating 9,785 Reviews

96 %

of reviewers recommend French Click

Company Reviews

4.7

Based on 9,785 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Read French Click Reviews

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
287 Western Road,
London
Merton
SW19 2QA

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French Click 5 star review on 6th February 2024

French Click 5 star review on 2nd February 2024

French Click 5 star review on 30th December 2023

French Click 5 star review on 26th October 2023

French Click 5 star review on 25th October 2023

French Click 5 star review on 8th September 2023

French Click 5 star review on 30th July 2023

56

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered my products on a Friday and they were delivered as per the day selected by me, I was worried that ordering bottles they would be broken but they all arrived in a good condition and were packed well. So merci beacoup to French Click Ltd”

French Click 5 star review on 25th July 2016

Posted 7 years ago

“Only order every so often but when I do things are still as good as before. Products are fairly good value for money. Excellent selection”

Posted 1 week ago

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Thank you so much for your fantastic 5-star review of French Click! We truly appreciate your kind words and your continued loyalty as a customer. We're thrilled to hear that whenever you do order, our products still live up to your expectations and the quality remains consistently high.

Posted 1 week ago

“The food and service is excellent. The only reason for giving three stars is due to the packaging. Polystyrene is so damaging. Please consider some other filler for the boxes.”

Posted 2 months ago

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Thanks for the feedback. We are moving to use Paper loose fill on all orders without fresh or glass fragile items. Please do also note that the flo pak green loose fill is degradable in the natural environment and can be recycled at supermarket points, you can find more info on it here: https://uk.pregis.com/eu-solutions/by-product/ready-to-use-packaging-solutions/void-fill/the-environmental-one/

Posted 2 months ago

“Product good but completely unacceptable to send in polystyrene chips. Check out how Epicerie Corner sends their Merguez.”

Posted 7 months ago

Read French Click Reviews

Very sorry to hear this, we can also offer paper loose fill as an alternative. The issue with Fresh items can be the condensation. If you're only ordering fresh items and nothing very fragile this shouldn't be a big problem. Please do also note the the flo pak green is degradable in the natural environment and can be recycles via supermarket recycling stations. More info on it can be found here: https://uk.pregis.com/eu-solutions/by-product/ready-to-use-packaging-solutions/void-fill/the-environmental-one/

Posted 7 months ago

“Use regularly to get products that supermarkets don't usually supply like amora mustard, tinned harissa tuna, a proper lettuce, Francine multigrain flour, french unsalted butter, Danone natural yoghurt, a proper flamquiche, Ducros whole black pepper & also their Herbs de Provence. Their quail are very good and come from a reputable supplier with high welfare standards, so they cost more. I usually select Parcelforce delivery, which has been reliable, but this time I chose DHL, maybe by mistake, & the delivery to Derbyshire came a day late, despite being dispatched on time. Couriers do sometimes fail to meet deadlines on budget next day ish services, so you might want to decide to choose the more expensive guaranteed options listed. It is always very well packed, and had kept cool, so nothing went off, but the packaging can't be described as eco, with piles of expanded polystyrene and perishable goods wrapped with cool bags in bubble wrap. Packing notes and invoicing are accurate, but sometimes certain fresh more niche items like chervil don't turn up, but I ask for them, just in case there is stock vs my chosen delivery date. Once I got a different tin of snails to what I ordered, which didn't have the recipe for the garlic butter on the back. I rang up & they were very helpful, & got back to me with the recipe that was on another much larger tin that they did have in stock. Apart from price increases due to loss of free trade with the EU, I find that UK prices are recently far higher than in France, since again partly due to brexit, energy costs have gone up more here than over there. Asset-fund owned Centrica has shut down UK gas facilities so we now only have 12 days of storage for UK gas vs Germany's 89, France's 103 & Netherlands 123. The gas price falls in the summer when demand is low. The EU store it at a cheap price to protect them against the price rising in the autumn/winter where now we cannot. We have not seen such massive fluctuations as are happening now in 25 years. While we were in the EU we could complain to the ECJ about unfair trading & Centrica could be fined, since all member countries are entitled to a fair price for energy, especially when it is supposed to be 'theirs'. Now we can't. Centrica could argue that lack of consistent UK policy vs gas production post brexit & loss of a more stable EU strategy hasn't helped. In the EU a cap is put on gas & electricity price and profits above that are redistributed to member states. Pre brexit, the UK’s National Balancing Point (NBP), the virtual trading point that sets the gas price, was Europe’s benchmark. That role is now played by the Dutch Title Transfer Facility (TTF). Thus, for the UK to attract gas from Europe for the winter, traders must offer a price that is higher than the TTF, and vice-versa if gas is to flow from the UK to Europe . We are strategically weak outside the EU. Labour may hope that UK government can keep all the profits generated by high UK gas prices, rather than redistribute them, but on the other hand, they'll have to stump up to build and fill a UK gas storage facility without access to a cheap central eu bank long term loan. In addition , post Brexit, we get no access to profits generated from high priced EU TTF gas imports. Uk producers like French government owned EDF are also using summer cheap gas prices to generate electricity which it is exporting to France. The profits from this are currently not being fairly redistributed to UK customers via energy price caps or uk government taxation. Post Brexit we have lost our ability to complain to the ECJ about unfair trading & laws being ignored by UK government & regulators. Only the EU can take action against UK government via the ECJ if we breach our trade agreement, but they'll only do this if it is in their interest. We only have the UK courts & the few poorly policed human rights treaties we have left to fall back on. The UK government has currently shelved its new Bill of rights that would make their actions supreme over the ECJ, ECHR & UK courts, but if they are re-elected, this will re-emerge in time for negotiating Brexit proper in 2026. Soon we might not be able to afford to buy from French Click I fear.”

Posted 8 months ago

“I love this company, they are very helpful. Had a few orders & will have more.”

French Click 5 star review on 30th July 2023

Posted 8 months ago

“Please make shipments to the US more reasonable. £60 pound of purchase but £140 shipping is just insane. I do it when I can save up for it as it’s the only place my husband can get his Vichy Célestin water that he needs for his health”

Posted 11 months ago

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Unfortunately we are charged by volumetric weight to ship via air and it can be quite expensive. More so in the last two years with inflation and high fuel costs. We don't make any money on the shipping cost.

Posted 11 months ago

“Merci d'avoir pris le temps de bien emballer le tout!”

Posted 1 year ago

“Received the box fast but not the items I had ordered. They unavailable on the phone and don’t answer their tickets either.”

Posted 1 year ago

“Excellent from start to finish 🇫🇷”

Posted 1 year ago

“Very few suppliers of the concidered best in the world smoked garlic from Arleux.”

Posted 1 year ago

“I only ordered 4 items but only 2 were delivered. Hence the transport charge was more than the 2 items I received. I should have been notified about the product unavailability beforehand and given the option to get an alternative or cancel the order. To make things worse the biscuits that was delivered had been knocked about and so the contents were broken.”

Posted 1 year ago

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Very sorry about this, it's a mistake and your order shouldn't be sent out with half of it missing. In this case we can refund the delivery charge or offer free delivery on your next order. Please e-mail customerservice@frenchclick.com and we'll sort that for you.

Posted 1 year ago

“Service was quick and easy which was great. I ordered 14 items-11 of which were the same product. It says on the website "Enter if you would like substitutes or not, special delivery instructions or notes about this order:" I left this blank but when i received the consignment they substituted the 11 items with another not even similar product. If it was solely one item i would not have a problem accepting this- but not 11. Instead of contacting me and asking what i would like to do they instead just sent out the consignment. So I called customer support and was told that I SHOULD HAVE stated clearly that I would not accept any substitute- so it is my fault they have provided 11 unwanted items out 14. Nowhere on the website or in Terms and Conditions does it state that this is the CUSTOMERS RESPONSIBILITY. TOTALLY UNACCEPTABLE SERVICE.”

Posted 1 year ago

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Very sorry about this. It's a mistake, this kind of item should not be substituted. Customer service should have been in touch to get the correct item sent out.

Posted 1 year ago

“Very easy to order and communication very good. Belin Monaco biscuits are delicious!”

Posted 1 year ago

“the service & the cheeses itself were excellent.”

Posted 1 year ago

“Having just returned to the UK after living in France for 15 years, this site is a good place to buy those few French items that we miss!”

Posted 1 year ago

“Brilliant service. Well packed. Used them before and will do again Merci pour un excellent service”

Posted 1 year ago

“Great range of fish and shellfish soups.”

Posted 1 year ago

“Really pleased with products and speedy delivery!”

Posted 1 year ago

“Quick delivery great product completely satisfied will be ordering again today”

Posted 1 year ago

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French Click is rated 4.7 based on 9,785 reviews