French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.65

4.7 Rating 10,288 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 10,288 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The website was easy to use and the delivery was made on time, but they made a mistake with one of the products I ordered: it had been replaced with another one”

Helpful Report

Posted 4 weeks ago

Merci for your feedback and for giving us a 3-star rating! We're pleased to hear that you found our website easy to use and appreciated the timely delivery. However, we sincerely apologise for the mix-up with your order. Please know that we take such matters seriously and will look into it. Please email sales@frenchclick.com with the details and your order number as the subject. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future!

Posted 3 weeks ago

“It was fine. The delivery man left the box outside my door, didn't even ring the bell.”

Helpful Report

Posted 4 weeks ago

Merci for your feedback and for taking the time to rate us. We're sorry to hear about the delivery experience with DPD Local; our aim is always to ensure items are delivered with care. We'll make sure to address this with DPD to improve in the future. We hope to serve you better next time!

Posted 4 weeks ago

“The quality of French products is wonderful. Unfortunately, although we'll packed, and delivered, 2 items were dented in metal containers at the warehouse/packing stage. Took over a week to resolve. Eventually got replacements - one of them was also dented... Can not waste my time going through the emails, photographic proof, delays...again.”

Helpful Report

Posted 1 month ago

Merci for your feedback and 3-star rating! We're glad to know you appreciate the quality of our French products. However, we sincerely apologise for the issues you encountered with the packaging and replacement process. Your experience is important to us, and we understand how frustrating delays can be. We will strive to improve our service and prevent such occurrences in the future. Thank you for your patience, and we hope to serve you better next time!

Posted 1 month ago

“My order was supposed to arrive by DHL, unfortunately the delivery person didn’t bother taking it to my flat and left it outside our big block of flats. Needless to say, by the time I got downstairs it was gone. I was home all day and expecting this delivery. Now I have to go through a hassle of trying to claim it back.”

Helpful Report

Posted 3 months ago

Very sorry to hear this, it's quite a big heavy box with very specialised items in it. We'll investigate with the delivery company asap to find out what's happened to it and contact you.

Posted 3 months ago

“Quick response, but unfortunately not helpful when they don’t ship to Norway.”

Helpful Report

Posted 4 months ago

Sorry about this, the reason is there is a very large extra charge and customs complications for us to ship to Norway. We would do it if was viable.

Posted 4 months ago

“Really hard to reach customers service on phone”

Helpful Report

Posted 4 months ago

Very sorry about this. It's due to the time of year, customer service is very, very busy. They're answering emails first to avoid duplication with emails and phone calls for the same orders. Please email sales@frenchclick.com with your order number as the subject or try on the phone in the afternoon.

Posted 4 months ago

“Good to have access to this food. But expensive, and box that arrived, although made of re-cycled cardboard, was more tha half-full of expanded polystyrene shapes. Packaging could have been much more sustainable”

Helpful Report

Posted 5 months ago

Thank you for your review! We're glad you appreciate having access to our food, but we understand your concerns about the pricing and packaging. Usually this kind of order should be packed with the paper loosefill, we will have a word with the warehouse to make sure they're packing properly.

Posted 5 months ago

“Ordered a tin of confit duck legs. They arrived; however ..... It arrived three days later than the delivery invoice. Tried ringing the number on there website twice. Each time it just timed out. In short, I won't be using them again. Chris Wood.”

Helpful Report

Posted 5 months ago

Very sorry about this, customer service are very busy this time of year. If you can't get through on the phone, please email sales@frenchclick.com with your order number as the subject and they'll be able to sort for you. You should always get a reply within 24 business hours.

Posted 5 months ago

“Die Lieferung des Cafés war zeitnah und gut verpackt. Leider waren 5 Päckchen dabei die Luft gezogen haben, oder nicht richtig vakuumiert wurden.”

Helpful Report

Posted 5 months ago

Sorry to hear this, please email sales@frenchclick.com with your order number as the subject and we can investigate this problem for you.

Posted 5 months ago

“I found the website difficult to use. The menu and product groups were limited and there were obviously more products available than appeared under those headings. Found what I wanted eventually by having to use the Search facility.”

Helpful Report

Posted 7 months ago

Very sorry about this, please email which items you had trouble finding to customerservice@frenchclick.com and we'll certainly look in to this for you.

Posted 7 months ago

“everything did get delivered but cold food stuff was going warm noticeably. I got this parcel in fridge as soon as it got here however as stated the cold chain was definitely not great. I would suggest early deliveries as opposed to after 11 am and more ice packs.”

Helpful Report

Posted 9 months ago

Sorry to hear this. In very hot weather, more ice packs should be used and the packages are also kept in the fridge until they are collected in the evening. This should ensure the package is still fresh for 24h. We will make sure with the warehouse are packing to the correct standard. If you have any problem with any of the items, please contact customerservice@frenchclick.com and we can refund or replace them for you.

Posted 9 months ago

“- Greasy choice of products - Delivery charge was pretty high given the amount I spent - But for one of my items to be short-picked on my first order was very disappointing- and the half-hearted apology stamped on in red did not make me feel like a valued customer. And you made no effort to compensate me for the shortage. A voucher offering me discount on my next order could have kept me happy as well as ensuring I shop with you again.. I’m retired now but used to work in online retail. We fulfilled 99.9% of all orders placed. Unless I’ve been very unfortunate I suspect your order fulfilment falls well short of what should be expected. Either your stock balances were wrong. Or your picker did not look hard enough. Either way I didn’t get what I ordered..”

Helpful Report

Posted 9 months ago

Thank you so much for taking the time to share your feedback on French Click. We are very sorry about the missing sirop. Unfortunately due to our business model, very occasionally some items can be missing. This item should have been removed from the final order total so you weren't charged for it. We can offer free delivery, if you order again. Please email sales@frenchclick.com and we can sort this for you.

Posted 9 months ago

“Didn’t quite get what I ordered without being told in advance”

Helpful Report

Posted 9 months ago

Very sorry about this, it looks like your order was a collection, there must have been a picking or stock mistake as you should have got the correct items. Please contact customerservice@frenchclick.com with the details and we should be able to sort the right item for you.

Posted 9 months ago

“Very efficient! Expensive! Incudes a ‘sales tax’ - what is this I wonder as there is no such thing in the U.K.”

Helpful Report

Posted 10 months ago

Thank you so much for taking the time to share your feedback about your experience with French Click. We truly appreciate it! The sales tax would be VAT on the shipping cost, it's just the terminology of the shopping cart software we use as it's not from the UK.

Posted 10 months ago

“Delivery man not very polite nor nice. One of the packaging was damaged.”

Helpful Report

Posted 10 months ago

Very sorry to hear this, we can look in to this and see who the delivery driver was. Please send the details of the damaged item to customerservice@frenchclick.com and we'll be able to refund or swap it.

Posted 10 months ago

“A bit expensive, the black olives are dry, not in water nor vinegar as usual, got less yop than what I ve paid for. One article reimbursed as I guess it was not in stock. Packaging always good though.”

Helpful Report

Posted 10 months ago

Very sorry about this, please email the details of the problem item to customerservice@frenchclick.com we'll investigate this and should be able to sort it for you.

Posted 10 months ago

“a frustrating experience.. normally really happy with them- good range of products and fast delivery. But communication could be better they don't tell you an item isn't in stock you just find out when you open the parcel.- not good when its the main thing you've ordered ( and the site shows as in stock) and dont answer the phone when you try to discuss. Hopefully a one off issue.”

Helpful Report

Posted 11 months ago

Dear Rob,Thank you so much for taking the time to share your feedback about your experience with French Click. We are sorry about the out of stock item, if it's high value you should be informed first. Unfortunately due to the supply chain complication and customs, occasionally items could be missing at the last minute. If you want to re-order them, we can refund any delivery charge. Please just email customerservice@frenchclick.com with the order number to get that sorted.

Posted 11 months ago

“My main reason for trying French Clic was to buy Toulouse sausages. The ones I got were lacking in taste and nothing like the Toulouse sausages I used to buy in 50 years ofholidaying in France.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your feedback on French Click! We are sorry to hear the toulouse sausages weren't up to scratch and we'll investigate that with the supplier. Usually we have had good feedback about them.

Posted 1 year ago

“Lots of French products but it’s a shame that out of stock products are not thoroughly updated on their site. Several key products were missing on my delivery and I had to call them to get a refund on an item that was missing and not taken off my bill.”

Helpful Report

Posted 1 year ago

Very sorry about this, you should have been contacted about this missing item before delivery as it was quite a big part of the order. This is a mistake by us and we'll be investigating what happened to make sure it doesn't happen again.

Posted 1 year ago

“Happy with the service and product - but arrived damaged and of the 8 pots I had ordered, 3 were damaged and there contents had to be thrown away aswell as the mess it made. The box had a large dent in it so assume was damaged during delivery.”

Helpful Report

Posted 1 year ago

Very sorry about this, please send images to customerservice@frenchclick.com and we can sort this out for you. Also so we can investigate the packing of the order and see if anything could have been done better.

Posted 1 year ago

French Click is rated 4.7 based on 10,288 reviews