French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,480 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,480 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The parcel was not delivered to the house, even though there was someone in the house during the time you allocated the time scale for delivery. I got a text to collect from Co op.”

Helpful Report

Posted 2 weeks ago

We're really sorry to hear about your delivery experience. It’s frustrating when packages don’t arrive as expected, especially when you’re home to receive them. We appreciate you bringing this to our attention. If you have any additional concerns or need assistance with the collection, please feel free to reach out to us. Thank you for your understanding, and we hope to serve you better next time! Warm regards, Team French Click

Posted 2 weeks ago

“Hello I feel like I got scammed with the mont d'or cheese its was advertised as a 476g cheese but it was with the wooden box , and the leather around the cheese so the cheese itself might have been 350g only ..”

Helpful Report

Posted 4 weeks ago

We're very sorry to hear you had issues with the Mont d'Or. We need to investigate if you were given a subsitute item with a slightly different weight. Please email the photo to sales@frenchclick.com with your order number as the subject and we'll investigate and should be able to offer a refund for the difference between the two items. Your feedback is valuable, and we will help clarify these details in the future on the website when we've confirmed with our supplier. Sincerely, Matt Team French Click

Posted 4 weeks ago

“Very good quality products but it will be more interesting for people to order if delivery will be quicker.”

Helpful Report

Posted 1 month ago

Thank you for your feedback! We're pleased to hear you value the quality of our products, but we apologize for the delay in delivery. Your comments are important to us, and we are actively working to enhance our shipping processes for a quicker experience. We hope to serve you again soon with an improved service. Cordialement, Team French Click

Posted 1 month ago

“Great products or those that were in stock. Wanted the Teissiere Zero range. Good selection on offer, but when delivered, one item removed from the order as not in stock presumably. Hard to read the stamped update on the delivery note to try and determine the exact reason. Packaging was like a 5 year old packing a pass the parcel prize. Expanded polystyrene, layers of bubble wrap, brown tape and yet still the cans were damaged. Thankfully nothing burst, but it's incredible in this day and age that a company can send anything out for delivery that presents so poorly and is so unenvironmentally conscious. Also package was delivered 4 days later than initially promised. No explanation. Overall, not a terrible experience but certainly could do a lot better.”

Helpful Report

Posted 1 month ago

Thank you for your feedback! We're sorry to hear that some products were unavailable, and we understand the importance of clear communication regarding orders. We're constantly working to improve our processes to ensure a smoother experience. Regarding packaging, your feedback is invaluable. We're committed to improving our shipping methods to ensure a neat and environmentally friendly presentation. We also apologize for the delivery delay and strive to meet our deadlines. We look forward to serving you better with your next order. Sincerely, Team French Click

Posted 1 month ago

“Good products but very inconsistent delivery timings.”

Helpful Report

Posted 1 month ago

Thank you for your review! We're delighted you enjoy our products, but we're sorry to hear you experienced inconsistent delivery times. Your feedback is valuable, and we're constantly working to improve our service. We hope to have the opportunity to serve you again and provide you with an even better experience. Warmly, Team French Click

Posted 1 month ago

“Not received my goods yet and were due yesterday and ordered a week ago ????”

Helpful Report

Posted 2 months ago

Very sorry about this, customer service will investigate and be in touch with you ASAP.

Posted 2 months ago

“I can not comment as I have yet to receive my order . Parts of my order not in stock so still waiting. 6 days and waiting”

Helpful Report

Posted 3 months ago

Thank you for your feedback. We're sorry to hear that you haven't yet received your order. We were missing 2 items on the order, but we received one yesterday and it's now been shipped and the other one refunded. We're very sorry about the delay to the order. Sincerely, Team French Click

Posted 3 months ago

“The lemon cordial is fine as I knew it would be but the 4 containers were all badly damaged and dented on arrival that it is surprising that they didn't split!! They had obviously banged together in the box due to the parcel being thrown around I assume. Each container needs double layer of bubble wrap and not just one.”

Helpful Report

Posted 3 months ago

Thank you for your review! We're pleased to know that you liked the lemon cordial. However, we sincerely apologize for the condition in which your containers arrived. Your feedback regarding packaging is crucial, and we will take it to heart to ensure that our products are better protected in the future. We appreciate your understanding and hope to serve you again soon! Warm regards, Team French Click

Posted 3 months ago

“So pleased to have a Lu biscuit supplier!”

Helpful Report

Posted 4 months ago

Thank you for your feedback! We're delighted you've found a Lu biscuit supplier. Your satisfaction is important to us, and we hope you continue to enjoy our products in the future. Please feel free to share your comments or questions with us. Sincerely, The French Click Team

Posted 4 months ago

“Good choice of products but delivery fees shouldn’t be that high considering there’s already an inflation applied on each product.”

Helpful Report

Posted 4 months ago

Thank you for sharing your thoughts with us! We're glad to hear you appreciate our product selection. We understand that delivery fees can be a point of frustration, especially in times of inflation. Your feedback is important, and we will certainly take it into account as we continue to refine our offerings and delivery options. We truly appreciate your support and hope to serve you again soon! Cordialement, L'équipe de French Click

Posted 4 months ago

“I did receive the wrong type of honey than what I ordered . Costumer service was really helpful and I am waiting for a new delivery”

Helpful Report

Posted 5 months ago

Thank you for your review, and we sincerely apologize for the mix-up with your honey order. It's great to hear that our customer service team was able to assist you, and we appreciate your patience as you await the new delivery. If you have further issues, please email sales@frenchclick.com for an update. Your feedback is important to us, and we're committed to improving our services. We hope the next delivery meets your expectations! Thank you for sharing your experience.

Posted 5 months ago

“I ordered some flour from this site which arrived. I then received a request for a review. I have not tried the flour yet but I detest pointless feedback requests - hence 2 stars knocked off”

Helpful Report

Posted 5 months ago

Thank you for your feedback regarding the review request. We appreciate you taking the time to share your thoughts with us. We understand that unsolicited feedback can be frustrating, and we are continually working on improving our communication. We're glad your order arrived, and we hope you enjoy the flour once you have the chance to try it. Your input is invaluable in helping us enhance our service. Thank you for your understanding!

Posted 5 months ago

“Ordering was easy and delivery options good. My only criticism is that it would have been good to have received prior notification of an item that could not be fulfilled and ideally offered a substitute.”

Helpful Report

Posted 5 months ago

Thank you for your feedback regarding your recent order. We're glad to hear that you found the ordering process easy and appreciated the delivery options. We understand your frustration about not being notified of an item that couldn't be fulfilled. Clear communication is important to us, and we value your suggestion for offering substitutes. We'll definitely take your feedback into consideration as we strive to improve our service. Thank you for bringing this to our attention!

Posted 5 months ago

“The website was easy to use and the delivery was made on time, but they made a mistake with one of the products I ordered: it had been replaced with another one”

Helpful Report

Posted 6 months ago

Merci for your feedback and for giving us a 3-star rating! We're pleased to hear that you found our website easy to use and appreciated the timely delivery. However, we sincerely apologise for the mix-up with your order. Please know that we take such matters seriously and will look into it. Please email sales@frenchclick.com with the details and your order number as the subject. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future!

Posted 6 months ago

“It was fine. The delivery man left the box outside my door, didn't even ring the bell.”

Helpful Report

Posted 6 months ago

Merci for your feedback and for taking the time to rate us. We're sorry to hear about the delivery experience with DPD Local; our aim is always to ensure items are delivered with care. We'll make sure to address this with DPD to improve in the future. We hope to serve you better next time!

Posted 6 months ago

“The quality of French products is wonderful. Unfortunately, although we'll packed, and delivered, 2 items were dented in metal containers at the warehouse/packing stage. Took over a week to resolve. Eventually got replacements - one of them was also dented... Can not waste my time going through the emails, photographic proof, delays...again.”

Helpful Report

Posted 7 months ago

Merci for your feedback and 3-star rating! We're glad to know you appreciate the quality of our French products. However, we sincerely apologise for the issues you encountered with the packaging and replacement process. Your experience is important to us, and we understand how frustrating delays can be. We will strive to improve our service and prevent such occurrences in the future. Thank you for your patience, and we hope to serve you better next time!

Posted 7 months ago

“My order was supposed to arrive by DHL, unfortunately the delivery person didn’t bother taking it to my flat and left it outside our big block of flats. Needless to say, by the time I got downstairs it was gone. I was home all day and expecting this delivery. Now I have to go through a hassle of trying to claim it back.”

Helpful Report

Posted 9 months ago

Very sorry to hear this, it's quite a big heavy box with very specialised items in it. We'll investigate with the delivery company asap to find out what's happened to it and contact you.

Posted 9 months ago

“Quick response, but unfortunately not helpful when they don’t ship to Norway.”

Helpful Report

Posted 10 months ago

Sorry about this, the reason is there is a very large extra charge and customs complications for us to ship to Norway. We would do it if was viable.

Posted 10 months ago

“Really hard to reach customers service on phone”

Helpful Report

Posted 10 months ago

Very sorry about this. It's due to the time of year, customer service is very, very busy. They're answering emails first to avoid duplication with emails and phone calls for the same orders. Please email sales@frenchclick.com with your order number as the subject or try on the phone in the afternoon.

Posted 10 months ago

“Good to have access to this food. But expensive, and box that arrived, although made of re-cycled cardboard, was more tha half-full of expanded polystyrene shapes. Packaging could have been much more sustainable”

Helpful Report

Posted 10 months ago

Thank you for your review! We're glad you appreciate having access to our food, but we understand your concerns about the pricing and packaging. Usually this kind of order should be packed with the paper loosefill, we will have a word with the warehouse to make sure they're packing properly.

Posted 10 months ago

French Click is rated 4.6 based on 10,480 reviews