French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,808 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,808 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered some goods for a party 2 days before the party I was informed that some of the goods were unavailable and did I want to postpone the delivery I said no and they sent a partial shipment”

Helpful Report

Posted 1 week ago

We’re very sorry to hear there was a last-minute stock issue and that you ended up with a partial shipment. We understand how stressful that must have been when you needed everything for the party. Kind regards, Team French Click

Posted 1 week ago

“Happy with my order mostly. The only difficulty was the temperature packing for the perishables was inadequate. The coldpacks were fully melted by the time it arrived to me. It was not yet fully warm but no longer cold either. I think a new system might improve the situation .”

Helpful Report

Posted 3 weeks ago

We’re very sorry to hear the cold packs melted and the perishables weren’t kept cold. We understand how that can be disappointing, unfortunatly this can happen during the heatwave if the package is delivered late or left in direct sunlight by the delivery company. If you can share your order number to sales@frenchclick.com, we can investigate further and sort a refund for the items. Kind regards, Team French Click

Posted 3 weeks ago

“probably I ordered it in wrong season, the Belon N1 is way smaller than what I've expected. But I would give it another chance would the right season comes”

Helpful Report

Posted 4 weeks ago

“Hello, I don't understand. I noticed there were only 7 items in the delivery, but I was billed for 8. I should have paid €33.69, but I was charged €40.67. Perhaps there's a mistake? Thank you for your understanding. Mr Butot”

Helpful Report

Posted 1 month ago

We're sorry for the confusion. I can look into the discrepancy between 7 items billed and 8 charged, and the totals €33.69 vs €40.67. Could you please contact sales@frenchclick.com with your order number and they'll investigate and get this fixed for you. Kind regards, Team French Click

Posted 1 month ago

“Product is prima Vervoerskosten zijn exorbitant hoog! Dat is niet meer van deze tijd. Daarom 3 sterren.”

Helpful Report

Posted 1 month ago

Dank voor je review. Fijn dat het product prima is. Vervoerskosten zijn inderdaad hoog en we nemen dit mee in onze evaluatie. Als je aanvullende feedback wilt delen, horen we het graag. Met vriendelijke groet, Team French Click

Posted 1 month ago

“One product not as described on website, fig jam delivered id 55% fig not 65%. Fresh chicken had been in the delivery van all day nd we gambled on whether it was still ok. Just about. It will be helpful to at least put something like " Perishable Food---Deliver ASAP- on the box. And some more freezing packs wil l also raise confidence re buying from you.”

Helpful Report

Posted 2 months ago

Thank you for your review. I’m sorry to hear that one product wasn’t as described and that the fresh chicken hadn’t arrived in ideal condition. This isn’t the experience we want for you. We've looked in to the fig jam and it seems the supplier has shrinkflationed the fig quantity in it from 65 to 55%!, we have now updated the information accordingly. Please could you share pictures of the box and packaging to sales@frenchclick.com if you have them? We’ll investigate this with the warehouse. They should both be using enough sorba freeze and insulation per our HACCP packing guidelines and all the packages with fresh items should have a perishable goods sticker on them. Kind regards, Team French Click

Posted 2 months ago

“Very expensive, deliver never on time and products arrive barely cold.”

Helpful Report

Posted 2 months ago

Thank you for your review. I’m sorry to hear your orders have not arrived on time and that items arrive cold. This isn’t the experience we want for you. Due to your location near our warehouse, it's likely you'd be routed at either the beginning or the end of the route, it seems like the scheduling has been at the end. Please could you share a quick note on which items were affected to sales@frenchclick.com? We’ll investigate and we can arrange replacements or a refund as needed, and review our delivery and packaging processes to prevent this in the future. Kind regards, Team French Click

Posted 2 months ago

“I can not write a review as the articles I bought they did not have and I am waiting for them to deliver”

Helpful Report

Posted 2 months ago

Thank you for your review. We're sorry you’re unable to complete your review because you haven't been delivered yet! Please could you share your order number and a quick note on which items were affected to sales@frenchclick.com? We’ll check the status with the supplier and arrange delivery or refunds as needed, and keep you updated. Kind regards, Team French Click

Posted 2 months ago

“Like always I had two broken pots ( danette and liégeois) so a lot of cleaning since I order from you I ALWAYS have a broken something”

Helpful Report

Posted 2 months ago

Thank you for your review. I’m really sorry to hear you’re consistently receiving broken pots and the extra cleaning this causes. That isn’t the experience we want for you. Please could you share your order number and a quick note on which items were affected to sales@frenchclick.com. We’ll arrange replacements or a refund for the damaged pots as soon as possible and review packaging to prevent this in the future. Kind regards, Team French Click

Posted 2 months ago

“Sorry but I didn’t receive the order yet, could you Check for my order please? I’m Caterina Bevacqua”

Helpful Report

Posted 2 months ago

Thank you for reaching out. I’m sorry you haven’t received your order yet. Please share your order number or the email used to place the order to sales@frenchclick.com or call us on 02070976613 so we can check its status and locate your package. We’ll investigate with the courier immediately and update you. Kind regards, Team French Click

Posted 2 months ago

“good produce and prices but they never answer the phone - either endless hold music or a message saying they are closed!”

Helpful Report

Posted 4 months ago

Very sorry about this. We’re glad you liked the products and prices. The customer service team are on lunch at the moment. We will look in to updating the phone message to say lines reopen at 1400. If you’d like to reach us in the meantime, please email sales@frenchclick.com and they'll also reply as soon as they're back at their desk. Kind regards, Matt Team French Click

Posted 4 months ago

“Bof, one of the things on the order not the right one, and several yahourts smashed. Nice to have access to such a variety of products but I will try somewhere else before coming back. Desolé.”

Helpful Report

Posted 4 months ago

Thank you for your feedback. We’re sorry that one item wasn’t correct and several yogurts arrived damaged. Please share your order number and photos of the damaged items to sales@frenchclick.com so we can arrange replacements or a refund promptly. We’ll also look into what happened to prevent this in the future. Kind regards, Team French Click

Posted 4 months ago

“Great products and quick dispatch. However, I paid for delivery at a specific date and time-window - which was quite expensive - and the parcel arrives over 24 hours late.”

Helpful Report

Posted 4 months ago

Thank you for your feedback. We’re glad you like the products, but we’re sorry for the late delivery and the charge for a specific time-window. Please share your order number and the scheduled delivery details so we can investigate the delay and review the delivery charges. If you’d prefer, we can discuss a goodwill remedy. You can reach us at sales@frenchclick.com or call our customer service team. Kind regards, Team French Click

Posted 4 months ago

“.. Won't be ordering from you again I'm writing this review as in still hanging on the phone for over 30 mins waiting to talk to someone.you have taken full money for my order ,but haven't fulfilled my order .twice this has happend, with no offer of a refund .If you answered the phone you might be able to explain why this has happend”

Helpful Report

Posted 5 months ago

Thank you for sharing your experience. We’re very sorry for the long phone wait and for not fulfilling your order. This isn’t what we aim for. Unfortunately there was a temporary stock issue with one of the items on your order which has been resolved now and the order should have been shipped. Kind regards, Team French Click

Posted 5 months ago

“Hi there. I received my order as planned. Thank you. Just disappointed with the fact that I mainly ordered in order to buy a Brioche and only added a few other things to padd the order up... and I received everything But the brioche! I must be cursed. Impossible to get an half decent brioche anywhere it seems :(”

Helpful Report

Posted 5 months ago

Thank you for sharing your experience. We’re sorry the brioche wasn’t included this time. We’ll look into this to prevent it from happening again. If you’d like, we can waive the shipping cost when you order again. Please email sales@frenchclick.com with your order number and we'll refund any shipping cost paid. Kind regards, Matt Team French Click

Posted 5 months ago

“I had two problems with this order: 1) I had difficulty getting the three items togeyther on a single order;2) the carrier took over a week to deliver the package Nevertheless, the cheese was excellent; The Tarama was not as good as the Blini Premium quality Tarama which I buy from the Auchan supermarket in Macon”

Helpful Report

Posted 6 months ago

Thank you for your review and for choosing French Click. We’re glad you enjoyed the cheese. We’re sorry about the two issues: trouble getting all three items on one order and the delayed delivery. We’ll review our checkout process and carrier timelines to prevent this in the future. If you’d like us to assist with a remedy for this order or help with future orders, please let us know. Warm regards, Team French Click

Posted 6 months ago

“the items arrived at intended though i don't like the fact that i order an item then suddenly it can be removed and not shipped. feels like a bit of a lottery as to what is going to sent.....also no idea if i get a refund for the item that is not shipped”

Helpful Report

Posted 6 months ago

Thank you for your review. We’re sorry for the frustration about items being removed from your order and the uncertainty around refunds. We’ll look into what happened and how we can prevent it in the future. If an item wasn’t shipped, we’ll process the refund accordingly—please share your order number so we can assist promptly to sales@frenchclick.com. Warm regards, Team French Click

Posted 6 months ago

“Sadly not what we used to get Both were VERY tough but was told not so. For almost £50 each we shall buy other poultry”

Helpful Report

Posted 6 months ago

Thank you for your feedback. We’re sorry to hear the poultry was tougher than expected and that the value didn’t meet your expectations at nearly £50 each. We’ll review our sourcing and prep to improve tenderness and quality. If you’d like, we can offer a 20% discount on your next purchase as we can see you've been ordering poultry from us for a long time. Warm regards, Matt Team French Click

Posted 6 months ago

“excellent to be able to source the product. ordered 4 of the same thing to make it worth it but unfortunately despite it being really well packaged, one was broken.”

Helpful Report

Posted 6 months ago

Thank you for your review. We’re glad sourcing was easy and packaging was good, but we’re sorry one item arrived broken. We can arrange a replacement or refund for the broken item—please contact us at sales@frenchclick.com and we’ll sort it promptly. Warm regards, Team French Click

Posted 6 months ago

“Charming delivery ! Unfortunately the reason I put in an order was that they had Confit de Canard.....but if wasn't in my delivery. Apparently they had run out of it, but they didn't bother to tell me, and they did have a different brand in stock which they could have offered me....but didn't. So a rather frustrating experience.”

Helpful Report

Posted 8 months ago

We're really sorry to hear that your Confit de Canard was out of stock and that you weren't informed. That isn’t the experience we want to provide. If you’d like to reorder, we'll be able to remove the delivery charge for you. Please email sales@frenchclick.com to arrange this. Thank you for giving us the chance to make this right. We’ll work to improve these communications in the future. Warm regards, The French Click Team

Posted 8 months ago

French Click is rated 4.6 based on 10,808 reviews