French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,618 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,618 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi there. I received my order as planned. Thank you. Just disappointed with the fact that I mainly ordered in order to buy a Brioche and only added a few other things to padd the order up... and I received everything But the brioche! I must be cursed. Impossible to get an half decent brioche anywhere it seems :(”

Helpful Report

Posted 6 days ago

Thank you for sharing your experience. We’re sorry the brioche wasn’t included this time. We’ll look into this to prevent it from happening again. If you’d like, we can waive the shipping cost when you order again. Please email sales@frenchclick.com with your order number and we'll refund any shipping cost paid. Kind regards, Matt Team French Click

Posted 5 days ago

“I had two problems with this order: 1) I had difficulty getting the three items togeyther on a single order;2) the carrier took over a week to deliver the package Nevertheless, the cheese was excellent; The Tarama was not as good as the Blini Premium quality Tarama which I buy from the Auchan supermarket in Macon”

Helpful Report

Posted 1 month ago

Thank you for your review and for choosing French Click. We’re glad you enjoyed the cheese. We’re sorry about the two issues: trouble getting all three items on one order and the delayed delivery. We’ll review our checkout process and carrier timelines to prevent this in the future. If you’d like us to assist with a remedy for this order or help with future orders, please let us know. Warm regards, Team French Click

Posted 2 weeks ago

“the items arrived at intended though i don't like the fact that i order an item then suddenly it can be removed and not shipped. feels like a bit of a lottery as to what is going to sent.....also no idea if i get a refund for the item that is not shipped”

Helpful Report

Posted 1 month ago

Thank you for your review. We’re sorry for the frustration about items being removed from your order and the uncertainty around refunds. We’ll look into what happened and how we can prevent it in the future. If an item wasn’t shipped, we’ll process the refund accordingly—please share your order number so we can assist promptly to sales@frenchclick.com. Warm regards, Team French Click

Posted 1 month ago

“Sadly not what we used to get Both were VERY tough but was told not so. For almost £50 each we shall buy other poultry”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We’re sorry to hear the poultry was tougher than expected and that the value didn’t meet your expectations at nearly £50 each. We’ll review our sourcing and prep to improve tenderness and quality. If you’d like, we can offer a 20% discount on your next purchase as we can see you've been ordering poultry from us for a long time. Warm regards, Matt Team French Click

Posted 1 month ago

“excellent to be able to source the product. ordered 4 of the same thing to make it worth it but unfortunately despite it being really well packaged, one was broken.”

Helpful Report

Posted 1 month ago

Thank you for your review. We’re glad sourcing was easy and packaging was good, but we’re sorry one item arrived broken. We can arrange a replacement or refund for the broken item—please contact us at sales@frenchclick.com and we’ll sort it promptly. Warm regards, Team French Click

Posted 1 month ago

“Charming delivery ! Unfortunately the reason I put in an order was that they had Confit de Canard.....but if wasn't in my delivery. Apparently they had run out of it, but they didn't bother to tell me, and they did have a different brand in stock which they could have offered me....but didn't. So a rather frustrating experience.”

Helpful Report

Posted 2 months ago

We're really sorry to hear that your Confit de Canard was out of stock and that you weren't informed. That isn’t the experience we want to provide. If you’d like to reorder, we'll be able to remove the delivery charge for you. Please email sales@frenchclick.com to arrange this. Thank you for giving us the chance to make this right. We’ll work to improve these communications in the future. Warm regards, The French Click Team

Posted 2 months ago

“The parcel was not delivered to the house, even though there was someone in the house during the time you allocated the time scale for delivery. I got a text to collect from Co op.”

Helpful Report

Posted 3 months ago

We're really sorry to hear about your delivery experience. It’s frustrating when packages don’t arrive as expected, especially when you’re home to receive them. We appreciate you bringing this to our attention. If you have any additional concerns or need assistance with the collection, please feel free to reach out to us. Thank you for your understanding, and we hope to serve you better next time! Warm regards, Team French Click

Posted 3 months ago

“Hello I feel like I got scammed with the mont d'or cheese its was advertised as a 476g cheese but it was with the wooden box , and the leather around the cheese so the cheese itself might have been 350g only ..”

Helpful Report

Posted 4 months ago

We're very sorry to hear you had issues with the Mont d'Or. We need to investigate if you were given a subsitute item with a slightly different weight. Please email the photo to sales@frenchclick.com with your order number as the subject and we'll investigate and should be able to offer a refund for the difference between the two items. Your feedback is valuable, and we will help clarify these details in the future on the website when we've confirmed with our supplier. Sincerely, Matt Team French Click

Posted 4 months ago

“Very good quality products but it will be more interesting for people to order if delivery will be quicker.”

Helpful Report

Posted 4 months ago

Thank you for your feedback! We're pleased to hear you value the quality of our products, but we apologize for the delay in delivery. Your comments are important to us, and we are actively working to enhance our shipping processes for a quicker experience. We hope to serve you again soon with an improved service. Cordialement, Team French Click

Posted 4 months ago

“Great products or those that were in stock. Wanted the Teissiere Zero range. Good selection on offer, but when delivered, one item removed from the order as not in stock presumably. Hard to read the stamped update on the delivery note to try and determine the exact reason. Packaging was like a 5 year old packing a pass the parcel prize. Expanded polystyrene, layers of bubble wrap, brown tape and yet still the cans were damaged. Thankfully nothing burst, but it's incredible in this day and age that a company can send anything out for delivery that presents so poorly and is so unenvironmentally conscious. Also package was delivered 4 days later than initially promised. No explanation. Overall, not a terrible experience but certainly could do a lot better.”

Helpful Report

Posted 4 months ago

Thank you for your feedback! We're sorry to hear that some products were unavailable, and we understand the importance of clear communication regarding orders. We're constantly working to improve our processes to ensure a smoother experience. Regarding packaging, your feedback is invaluable. We're committed to improving our shipping methods to ensure a neat and environmentally friendly presentation. We also apologize for the delivery delay and strive to meet our deadlines. We look forward to serving you better with your next order. Sincerely, Team French Click

Posted 4 months ago

“Good products but very inconsistent delivery timings.”

Helpful Report

Posted 5 months ago

Thank you for your review! We're delighted you enjoy our products, but we're sorry to hear you experienced inconsistent delivery times. Your feedback is valuable, and we're constantly working to improve our service. We hope to have the opportunity to serve you again and provide you with an even better experience. Warmly, Team French Click

Posted 5 months ago

“Not received my goods yet and were due yesterday and ordered a week ago ????”

Helpful Report

Posted 5 months ago

Very sorry about this, customer service will investigate and be in touch with you ASAP.

Posted 5 months ago

“I can not comment as I have yet to receive my order . Parts of my order not in stock so still waiting. 6 days and waiting”

Helpful Report

Posted 6 months ago

Thank you for your feedback. We're sorry to hear that you haven't yet received your order. We were missing 2 items on the order, but we received one yesterday and it's now been shipped and the other one refunded. We're very sorry about the delay to the order. Sincerely, Team French Click

Posted 6 months ago

“The lemon cordial is fine as I knew it would be but the 4 containers were all badly damaged and dented on arrival that it is surprising that they didn't split!! They had obviously banged together in the box due to the parcel being thrown around I assume. Each container needs double layer of bubble wrap and not just one.”

Helpful Report

Posted 6 months ago

Thank you for your review! We're pleased to know that you liked the lemon cordial. However, we sincerely apologize for the condition in which your containers arrived. Your feedback regarding packaging is crucial, and we will take it to heart to ensure that our products are better protected in the future. We appreciate your understanding and hope to serve you again soon! Warm regards, Team French Click

Posted 6 months ago

“So pleased to have a Lu biscuit supplier!”

Helpful Report

Posted 7 months ago

Thank you for your feedback! We're delighted you've found a Lu biscuit supplier. Your satisfaction is important to us, and we hope you continue to enjoy our products in the future. Please feel free to share your comments or questions with us. Sincerely, The French Click Team

Posted 7 months ago

“Good choice of products but delivery fees shouldn’t be that high considering there’s already an inflation applied on each product.”

Helpful Report

Posted 7 months ago

Thank you for sharing your thoughts with us! We're glad to hear you appreciate our product selection. We understand that delivery fees can be a point of frustration, especially in times of inflation. Your feedback is important, and we will certainly take it into account as we continue to refine our offerings and delivery options. We truly appreciate your support and hope to serve you again soon! Cordialement, L'équipe de French Click

Posted 7 months ago

“I did receive the wrong type of honey than what I ordered . Costumer service was really helpful and I am waiting for a new delivery”

Helpful Report

Posted 8 months ago

Thank you for your review, and we sincerely apologize for the mix-up with your honey order. It's great to hear that our customer service team was able to assist you, and we appreciate your patience as you await the new delivery. If you have further issues, please email sales@frenchclick.com for an update. Your feedback is important to us, and we're committed to improving our services. We hope the next delivery meets your expectations! Thank you for sharing your experience.

Posted 8 months ago

“I ordered some flour from this site which arrived. I then received a request for a review. I have not tried the flour yet but I detest pointless feedback requests - hence 2 stars knocked off”

Helpful Report

Posted 9 months ago

Thank you for your feedback regarding the review request. We appreciate you taking the time to share your thoughts with us. We understand that unsolicited feedback can be frustrating, and we are continually working on improving our communication. We're glad your order arrived, and we hope you enjoy the flour once you have the chance to try it. Your input is invaluable in helping us enhance our service. Thank you for your understanding!

Posted 8 months ago

“Ordering was easy and delivery options good. My only criticism is that it would have been good to have received prior notification of an item that could not be fulfilled and ideally offered a substitute.”

Helpful Report

Posted 9 months ago

Thank you for your feedback regarding your recent order. We're glad to hear that you found the ordering process easy and appreciated the delivery options. We understand your frustration about not being notified of an item that couldn't be fulfilled. Clear communication is important to us, and we value your suggestion for offering substitutes. We'll definitely take your feedback into consideration as we strive to improve our service. Thank you for bringing this to our attention!

Posted 9 months ago

“The website was easy to use and the delivery was made on time, but they made a mistake with one of the products I ordered: it had been replaced with another one”

Helpful Report

Posted 10 months ago

Merci for your feedback and for giving us a 3-star rating! We're pleased to hear that you found our website easy to use and appreciated the timely delivery. However, we sincerely apologise for the mix-up with your order. Please know that we take such matters seriously and will look into it. Please email sales@frenchclick.com with the details and your order number as the subject. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future!

Posted 10 months ago

French Click is rated 4.6 based on 10,618 reviews