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French Click Reviews

4.7 Rating 9,785 Reviews
96 %
of reviewers recommend French Click
Company Reviews Metrics Info
4.7
Based on 9,785 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
Greater than 93%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Read French Click Reviews

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
287 Western Road,
London
Merton
SW19 2QA

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Anonymous
Verified Buyer
“Lots of French products but it’s a shame that out of stock products are not thoroughly updated on their site. Several key products were missing on my delivery and I had to call them to get a refund on an item that was missing and not taken off my bill.”
Helpful Report
Posted 3 weeks ago
Very sorry about this, you should have been contacted about this missing item before delivery as it was quite a big part of the order. This is a mistake by us and we'll be investigating what happened to make sure it doesn't happen again.
Posted 3 weeks ago
Anonymous
Verified Buyer
“Happy with the service and product - but arrived damaged and of the 8 pots I had ordered, 3 were damaged and there contents had to be thrown away aswell as the mess it made. The box had a large dent in it so assume was damaged during delivery.”
Helpful Report
Posted 3 weeks ago
Very sorry about this, please send images to customerservice@frenchclick.com and we can sort this out for you. Also so we can investigate the packing of the order and see if anything could have been done better.
Posted 3 weeks ago
Anonymous
Verified Buyer
“Not so easy to find what one wants to order as it used to be”
Helpful Report
Posted 1 month ago
Sorry to hear this, if there's anything specific you had trouble finding, please email customerservice@frenchclick.com with the details and we'll look at how we can improve it.
Posted 1 month ago
Anonymous
Verified Buyer
“Products were perfect. However, they sent me an email to inform me my delivery would be delayed because of missing products, and then proceeded to deliver them three days earlier without telling me. Luckily I was home. The delivery person was also very annoyed I used a French number for my order ( the website let me use a French number and I assumed they could call French numbers from their uk number, because I can.) I usually only leave positive reviews but I didn’t feel like a client here, more like a nuisance to them.”
Helpful Report
Posted 1 month ago
Sorry about this communication issue. There were other deliveries in your area on Saturday so the delivery was put for then, you should have been told about this first, this was a mistake. The office can contact you on a French number fine, the delivery drivers can do via what's app or other data based service but not directly from the phone.
Posted 1 month ago
Anonymous
Verified Buyer
“I ordered two bottles of the same shampoo, but I was given one correct one, and one that I didn't ask for. It is the first time I have used your shop, I won't be using it again!”
Helpful Report
Posted 1 month ago
Very sorry about this, please contact customerservice@frenchclick.com with your order number as the subject and we'll swap them or offer a refund for the incorrect one.
Posted 1 month ago
Anonymous
Verified Buyer
“The product arrived, beautifully and sustainably packaged, but unfortunately, to a flat next door, rather than to my house. Someone 'clicked' the wrong address but I managed to track it down eventually. The man I spoke to at French Click accepted that they were at fault and offered to replace if necessary, which I'm glad wasn't needed. I was happy with the handling of the situation.”
Helpful Report
Posted 1 month ago
Very sorry about this mistake, we will investigate to make sure the booking is accurate in future. We are happy it was at least resolved ok.
Posted 1 month ago
Anonymous
Verified Buyer
“The food and service is excellent. The only reason for giving three stars is due to the packaging. Polystyrene is so damaging. Please consider some other filler for the boxes.”
Helpful Report
Posted 2 months ago
Thanks for the feedback. We are moving to use Paper loose fill on all orders without fresh or glass fragile items. Please do also note that the flo pak green loose fill is degradable in the natural environment and can be recycled at supermarket points, you can find more info on it here: https://uk.pregis.com/eu-solutions/by-product/ready-to-use-packaging-solutions/void-fill/the-environmental-one/
Posted 2 months ago
Anonymous
Verified Buyer
“As always, the ordering process, packaging, and delivery were perfect. What wasn't in this instance (I have ordered from French Click several times before), is the error in my order. I was sent one wrong item in my order (the wrong terrine). After having to send a photograph of my delivery note and the wrong item, I expected to have the correct item sent to me. It wasn't, I was simply given a refund. And, I didn't like the "wrong" item. I did email French Click about my disapointment but received no reply.”
Helpful Report
Posted 2 months ago
Anonymous
Verified Buyer
“Very happy with the product, but really wish that it were possible to use packaging other than copious quantities of polystyrene chips.”
Helpful Report
Posted 3 months ago
Thank you so much for taking the time to provide us with your valuable feedback on FrenchClick. We are trying to use paper loose fill with all orders that contain dry products only. Please also note that the flo pak green is degradable in the natural environment and can be recycled at supermarket recycling points.
Posted 2 months ago
Anonymous
Verified Buyer
“First order on French Click. Was informed that the order would be delivered before 12:30 so had arranged to be at home specifically to receive the order. By 12:30 nothing arrived so I phoned customer service and was informed that I was last on the list for deliveries and that my order would arrive in the afternoon. It arrived after 5:00 as the driver hit problems because of road works. The whole experience was frustrating. You should call customers if deliveries are delayed.”
Helpful Report
Posted 3 months ago
Very sorry about this delivery delay. Yes you should have been informed the delivery was behind schedule. We are working hard to make sure deliveries to all London postcodes are on time.
Posted 3 months ago
Anonymous
Verified Buyer
“While the delivery was fine, I was not so happy that the merguez I ordered were just at their date limite de consommation. They were good but it would have been better if they had had a longer shelf life. Which is why I only gave three stars.”
Helpful Report
Posted 3 months ago
Thank you so much for your feedback! We are so happy to hear that French Click made your shopping experience positive. We will need to investigate the short date, this is likely due to a stock rotation error somewhere.
Posted 3 months ago
Anonymous
Verified Buyer
“The website is a nighmare to navigate. The photos are the products are really bad and it's impossible to zoom in. Also it does not show the compositions of the products. But I found lots of products I was looking for and the delivery was smooth.”
Helpful Report
Posted 4 months ago
Very sorry to hear this. Please can you let us know what device and browser you're using via email to customerservice@frenchclick.com and we'll look in to this.
Posted 4 months ago
Anonymous
Verified Buyer
“Très déçu de votre service.. j’avais commandé un foie gras de 500 à 600grs et vous m’envoyer un lob de 350grs sans prévenir votre client.a quoi sert de demander notre e-mail? Maintenant j’ai besoin d’un autre lob mais je refuse de payer une deuxième fois pour les frais d’envois.”
Helpful Report
Posted 5 months ago
Very sorry about this, this is very small and we can of course ship another one for free. We'll be in touch to arrange this.
Posted 5 months ago
Anonymous
Verified Buyer
“My first order arrived quickly and well-packed but two of the five bottles Vichy water which my order included and for which I had paid were missing. A hand-written packing slip said the shortage was due to a stock error and that the cost of the two bottles had been deducted from my payment. This turned out to be true; however, the delivery charge divided by the ordered items made each more expensive”
Helpful Report
Posted 5 months ago
Anonymous
Verified Buyer
“Great to be able to get the products but came wrapped excessively with a box full of polystyrene peanuts, bubble wrap and lots of tape. Bottles dented anyway, not that it matters. Would put me off ordering again.”
Helpful Report
Posted 5 months ago
Sorry to hear this, it sounds like your order was over packed and we'll investigate this with the warehouse. Please note that the flo pak green loose fill is degradable in the natural environment and it can be recycled at supermarket points.
Posted 5 months ago
Anonymous
Verified Buyer
“Poor packaging resulted in two of the three tins having huge dents....not what I needed in the presents I'd intended to give. Otherwise a good website etc.”
Helpful Report
Posted 6 months ago
Very sorry about these dents, please send photos to customerservice@frenchclick.com and we can investigate this for you.
Posted 6 months ago
Anonymous
Verified Buyer
“The problem is the packaging. Please could you use more recyclable packaging. I would buy more frequently if you did.”
Helpful Report
Posted 6 months ago
Thank you so much for your feedback on French Click. The flo pak green loose fill and bubble bags are recyclable at super market points and it does degrade in the natural environment. Additionally we do have paper loose fill available, if you want it please specify in the notes box when ordering, it's not being used on all orders yet.
Posted 6 months ago
Anonymous
Verified Buyer
“I love the choice of food and the fact that i can have french food delivered to the UK. I am concerned at how long DHL had my order before delivery especially as some of it was cheese. With reference to the cheese it arrived completely squashed and did not resemble the rocamador cheese i have had before. Also the biscuits arrived broken.”
Helpful Report
Posted 7 months ago
Very sorry to read this, please email customerservice@frenchclick.com with your order number as the subject and we can investigate the damage, how long it's been in transit and look to get a replacement or refund sorted for you.
Posted 7 months ago
Anonymous
Verified Buyer
“The product was as advertised and it arrived in the timeframe given. Thank you for that. My only criticism is the packing. More training needs to be given to those who pack your products for shipping, as the product packaging arrived crushed. All of the packing material was at the bottom of the box, instead of being distributed evenly around the product to protect it. This meant that to close the box fully, the packer had to crush the product to seal the box. It's bad enough trying to get packages to arrive through the usual delivery companies in the condition they were intended for, but to pack the products incorrectly as well?”
Helpful Report
Posted 7 months ago
Very sorry about this, please send photos of the packing and any damage to customerservice@frenchclick.com. We can then sort any issue out for you and with the warehouse to make sure these errors don't happen in future.
Posted 7 months ago
Anonymous
Verified Buyer
“OK. Dad about the sausages. The frozen stuff was defrosted and soggy. Will not buy again from you.”
Helpful Report
Posted 8 months ago
Very sorry to hear this. We don't sell frozen items, so these are probably fresh items. Please contact customerservice@frenchclick.com with your order number as the subject and we'll sort this for you.
Posted 8 months ago
French Click is rated 4.7 based on 9,785 reviews
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