French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,341 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,341 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So pleased to have a Lu biscuit supplier!”

Helpful Report

Posted 6 days ago

Thank you for your feedback! We're delighted you've found a Lu biscuit supplier. Your satisfaction is important to us, and we hope you continue to enjoy our products in the future. Please feel free to share your comments or questions with us. Sincerely, The French Click Team

Posted 5 days ago

“Good choice of products but delivery fees shouldn’t be that high considering there’s already an inflation applied on each product.”

Helpful Report

Posted 2 weeks ago

Thank you for sharing your thoughts with us! We're glad to hear you appreciate our product selection. We understand that delivery fees can be a point of frustration, especially in times of inflation. Your feedback is important, and we will certainly take it into account as we continue to refine our offerings and delivery options. We truly appreciate your support and hope to serve you again soon! Cordialement, L'équipe de French Click

Posted 2 weeks ago

“I did receive the wrong type of honey than what I ordered . Costumer service was really helpful and I am waiting for a new delivery”

Helpful Report

Posted 1 month ago

Thank you for your review, and we sincerely apologize for the mix-up with your honey order. It's great to hear that our customer service team was able to assist you, and we appreciate your patience as you await the new delivery. If you have further issues, please email sales@frenchclick.com for an update. Your feedback is important to us, and we're committed to improving our services. We hope the next delivery meets your expectations! Thank you for sharing your experience.

Posted 1 month ago

“I ordered some flour from this site which arrived. I then received a request for a review. I have not tried the flour yet but I detest pointless feedback requests - hence 2 stars knocked off”

Helpful Report

Posted 1 month ago

Thank you for your feedback regarding the review request. We appreciate you taking the time to share your thoughts with us. We understand that unsolicited feedback can be frustrating, and we are continually working on improving our communication. We're glad your order arrived, and we hope you enjoy the flour once you have the chance to try it. Your input is invaluable in helping us enhance our service. Thank you for your understanding!

Posted 1 month ago

“Ordering was easy and delivery options good. My only criticism is that it would have been good to have received prior notification of an item that could not be fulfilled and ideally offered a substitute.”

Helpful Report

Posted 1 month ago

Thank you for your feedback regarding your recent order. We're glad to hear that you found the ordering process easy and appreciated the delivery options. We understand your frustration about not being notified of an item that couldn't be fulfilled. Clear communication is important to us, and we value your suggestion for offering substitutes. We'll definitely take your feedback into consideration as we strive to improve our service. Thank you for bringing this to our attention!

Posted 1 month ago

“The website was easy to use and the delivery was made on time, but they made a mistake with one of the products I ordered: it had been replaced with another one”

Helpful Report

Posted 2 months ago

Merci for your feedback and for giving us a 3-star rating! We're pleased to hear that you found our website easy to use and appreciated the timely delivery. However, we sincerely apologise for the mix-up with your order. Please know that we take such matters seriously and will look into it. Please email sales@frenchclick.com with the details and your order number as the subject. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future!

Posted 2 months ago

“It was fine. The delivery man left the box outside my door, didn't even ring the bell.”

Helpful Report

Posted 2 months ago

Merci for your feedback and for taking the time to rate us. We're sorry to hear about the delivery experience with DPD Local; our aim is always to ensure items are delivered with care. We'll make sure to address this with DPD to improve in the future. We hope to serve you better next time!

Posted 2 months ago

“The quality of French products is wonderful. Unfortunately, although we'll packed, and delivered, 2 items were dented in metal containers at the warehouse/packing stage. Took over a week to resolve. Eventually got replacements - one of them was also dented... Can not waste my time going through the emails, photographic proof, delays...again.”

Helpful Report

Posted 3 months ago

Merci for your feedback and 3-star rating! We're glad to know you appreciate the quality of our French products. However, we sincerely apologise for the issues you encountered with the packaging and replacement process. Your experience is important to us, and we understand how frustrating delays can be. We will strive to improve our service and prevent such occurrences in the future. Thank you for your patience, and we hope to serve you better next time!

Posted 3 months ago

“My order was supposed to arrive by DHL, unfortunately the delivery person didn’t bother taking it to my flat and left it outside our big block of flats. Needless to say, by the time I got downstairs it was gone. I was home all day and expecting this delivery. Now I have to go through a hassle of trying to claim it back.”

Helpful Report

Posted 5 months ago

Very sorry to hear this, it's quite a big heavy box with very specialised items in it. We'll investigate with the delivery company asap to find out what's happened to it and contact you.

Posted 5 months ago

“Quick response, but unfortunately not helpful when they don’t ship to Norway.”

Helpful Report

Posted 6 months ago

Sorry about this, the reason is there is a very large extra charge and customs complications for us to ship to Norway. We would do it if was viable.

Posted 6 months ago

“Really hard to reach customers service on phone”

Helpful Report

Posted 6 months ago

Very sorry about this. It's due to the time of year, customer service is very, very busy. They're answering emails first to avoid duplication with emails and phone calls for the same orders. Please email sales@frenchclick.com with your order number as the subject or try on the phone in the afternoon.

Posted 6 months ago

“Good to have access to this food. But expensive, and box that arrived, although made of re-cycled cardboard, was more tha half-full of expanded polystyrene shapes. Packaging could have been much more sustainable”

Helpful Report

Posted 7 months ago

Thank you for your review! We're glad you appreciate having access to our food, but we understand your concerns about the pricing and packaging. Usually this kind of order should be packed with the paper loosefill, we will have a word with the warehouse to make sure they're packing properly.

Posted 6 months ago

“Ordered a tin of confit duck legs. They arrived; however ..... It arrived three days later than the delivery invoice. Tried ringing the number on there website twice. Each time it just timed out. In short, I won't be using them again. Chris Wood.”

Helpful Report

Posted 7 months ago

Very sorry about this, customer service are very busy this time of year. If you can't get through on the phone, please email sales@frenchclick.com with your order number as the subject and they'll be able to sort for you. You should always get a reply within 24 business hours.

Posted 7 months ago

“Die Lieferung des Cafés war zeitnah und gut verpackt. Leider waren 5 Päckchen dabei die Luft gezogen haben, oder nicht richtig vakuumiert wurden.”

Helpful Report

Posted 7 months ago

Sorry to hear this, please email sales@frenchclick.com with your order number as the subject and we can investigate this problem for you.

Posted 7 months ago

“I found the website difficult to use. The menu and product groups were limited and there were obviously more products available than appeared under those headings. Found what I wanted eventually by having to use the Search facility.”

Helpful Report

Posted 9 months ago

Very sorry about this, please email which items you had trouble finding to customerservice@frenchclick.com and we'll certainly look in to this for you.

Posted 9 months ago

“everything did get delivered but cold food stuff was going warm noticeably. I got this parcel in fridge as soon as it got here however as stated the cold chain was definitely not great. I would suggest early deliveries as opposed to after 11 am and more ice packs.”

Helpful Report

Posted 11 months ago

Sorry to hear this. In very hot weather, more ice packs should be used and the packages are also kept in the fridge until they are collected in the evening. This should ensure the package is still fresh for 24h. We will make sure with the warehouse are packing to the correct standard. If you have any problem with any of the items, please contact customerservice@frenchclick.com and we can refund or replace them for you.

Posted 11 months ago

“- Greasy choice of products - Delivery charge was pretty high given the amount I spent - But for one of my items to be short-picked on my first order was very disappointing- and the half-hearted apology stamped on in red did not make me feel like a valued customer. And you made no effort to compensate me for the shortage. A voucher offering me discount on my next order could have kept me happy as well as ensuring I shop with you again.. I’m retired now but used to work in online retail. We fulfilled 99.9% of all orders placed. Unless I’ve been very unfortunate I suspect your order fulfilment falls well short of what should be expected. Either your stock balances were wrong. Or your picker did not look hard enough. Either way I didn’t get what I ordered..”

Helpful Report

Posted 11 months ago

Thank you so much for taking the time to share your feedback on French Click. We are very sorry about the missing sirop. Unfortunately due to our business model, very occasionally some items can be missing. This item should have been removed from the final order total so you weren't charged for it. We can offer free delivery, if you order again. Please email sales@frenchclick.com and we can sort this for you.

Posted 11 months ago

“Didn’t quite get what I ordered without being told in advance”

Helpful Report

Posted 11 months ago

Very sorry about this, it looks like your order was a collection, there must have been a picking or stock mistake as you should have got the correct items. Please contact customerservice@frenchclick.com with the details and we should be able to sort the right item for you.

Posted 11 months ago

“Very efficient! Expensive! Incudes a ‘sales tax’ - what is this I wonder as there is no such thing in the U.K.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your feedback about your experience with French Click. We truly appreciate it! The sales tax would be VAT on the shipping cost, it's just the terminology of the shopping cart software we use as it's not from the UK.

Posted 11 months ago

“Delivery man not very polite nor nice. One of the packaging was damaged.”

Helpful Report

Posted 1 year ago

Very sorry to hear this, we can look in to this and see who the delivery driver was. Please send the details of the damaged item to customerservice@frenchclick.com and we'll be able to refund or swap it.

Posted 1 year ago

French Click is rated 4.6 based on 10,341 reviews