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Cobweb Reviews

4.8 Rating 7,787 Reviews

95 %

of reviewers recommend Cobweb

Company Reviews

About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Always get good support and understand that at the moment this can take a little longer”

Helpful Report

(Support) - Posted 5 years ago

Hi Thank you for your review and feedback. Regards, Cobweb

Posted 5 years ago

“Good help!”

Helpful Report

(Support) - Posted 5 years ago

Hi Claire Thank you for taking the time to leave a review! Kind Regards Cobweb

Posted 5 years ago

“I honestly can't tell whether the fault was overcome by the intervention of the Cobweb Team or my subsequent attempts to turn the computer off and on again. The guy I spoke with was as helpful as he could be but he did say that the problem was a local fault. Nevertheless I can now gain access once more! Thanks”

Helpful Report

(Support) - Posted 5 years ago

Hi Chris Thank you for taking the time to leave a review, we are really pleased to hear the issues has been resolved. Kind regards Cobweb

Posted 5 years ago

“The support was good and the problem was sorted out.”

Helpful Report

(Support) - Posted 5 years ago

Hi Fred We are really pleased to hear that, thank you for your review. Kind regards Cobweb

Posted 5 years ago

“James was very helpful and responsive. However, it turned out that the issue was with WeTransfer and not with Cobweb. James followed up though to check whether the problem had been resolved or not.”

Helpful Report

(Support) - Posted 5 years ago

Hi Jennifer We are pleased to hear you were happy with the support provided by James, please do let us know if you require anything else. Kind regards Cobweb

Posted 5 years ago

“............”

Helpful Report

(Support) - Posted 5 years ago

Hi Mick Thank you for your 4 star review. Regards, Cobweb

Posted 5 years ago

“Problem solved efficiently”

Helpful Report

(Support) - Posted 5 years ago

Hi Thank you for your review and feedback. Regards, Cobweb

Posted 5 years ago

“Missing emails are a nightmare, so this was not easy to get to the bottom of!!”

Helpful Report

(Support) - Posted 5 years ago

Hi Vince Thank you for your review. Regards, Cobweb

Posted 5 years ago

“My request was dealt with promptly and efficiently.”

Helpful Report

(Support) - Posted 5 years ago

Hi Sue We are pleased to hear our support team was able to assist you, please do let us know if you require anything further. Kind regards Cobweb

Posted 5 years ago

“Prompt customer support update.”

Helpful Report

(Support) - Posted 5 years ago

Hi Paul Thank you for your feedback. We are glad this has been resolved to your satisfaction. Please let us know if there is anything else we can help you with. Regards, Cobweb

Posted 5 years ago

“Great helpful support in my phone call.”

Helpful Report

(Support) - Posted 5 years ago

Hi Bob We are really pleased to hear that, thank you for your review. Kind regards Cobweb

Posted 5 years ago

“Thanks for resolving. Best Wishes”

Helpful Report

(Support) - Posted 5 years ago

Hi Kieran Thank you for taking the time to leave a review, have a great day! Kind regards Cobweb

Posted 5 years ago

“Very acceptable”

Helpful Report

(Support) - Posted 5 years ago

Hi Garth Thank you for your review. Regards, Cobweb

Posted 5 years ago

“The support was delivered immediately in response to a call early in the evening. The issue was understood and a potential cause identity and changed made. It was explained that the change would take time to propagate on the Microsoft system and a reference given to contact if the problem was not resolved by the change made.”

Helpful Report

(Support) - Posted 5 years ago

Hi, Thank you for your review and feedback. Regards, Cobweb

Posted 5 years ago

“I got what I asked for.”

Helpful Report

(Support) - Posted 5 years ago

Hi David Thank you for your review. Regards, Cobweb

Posted 5 years ago

“Callum was very helpful and managed to fix my issue in no time at all. thank you for your service Komail”

Helpful Report

(Support) - Posted 5 years ago

Hi Komail We are really pleased to hear Callum was able to assist you, please do let us know if you require anything further. Kind regards Cobweb

Posted 5 years ago

“knowledgeable staff and helpful in tec support . I called on a Saturday and didnt get a responce until Monday thats my only niggle”

Helpful Report

(Support) - Posted 5 years ago

Hi Stephen Thank you for taking the time to leave a review, we really appreciate your feedback. Kind regards Cobweb

Posted 5 years ago

“First off: Thanks to Michael and Evan for assisting with the issue raised. Their service was timely and they were professional and helpful. I am able to view my SharePoint files as needed in File Explorer. However, the team couldn't tell me what went wrong. It's only one folder's files that we cannot view when opening SharePoint in File Explorer. We can see the files online but had to sync it to see the files in File Explorer. All other folders and files are viewable in File Explorer without having to sync the folder. This one specific folder used to work perfectly before, just as with all the other folders but suddenly it doesn't. The issue was experienced byr myself and a fellow colleague for the same folder.”

Helpful Report

(Support) - Posted 5 years ago

Hi Thank you so much for your review, we really appreciate your feedback. Kind regards Cobweb

Posted 5 years ago

“sorted it ok”

Helpful Report

(Support) - Posted 5 years ago

Hi We are glad to hear that, thank you for your review. Kind regards Cobweb

Posted 5 years ago

“Being able to get through to the support desk quickly is essentially when you have a technical issue. The guys at Cobweb responded quickly and were very helpful in resolving the issue.”

Helpful Report

(Support) - Posted 5 years ago

Hi Henry Thank you so much for taking the time to leave a review, we are really pleased to hear our support team was able to assist you. Kind regards Cobweb

Posted 5 years ago

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Cobweb is rated 4.8 based on 7,787 reviews