Cobweb Reviews

Name: Cobweb
Address: Cobweb Solutions Ltd, Delme 3, Delme Place, Cobweb Solutions Ltd, Delme 3, Delme Place, Hampshire
Rating: 4.75

4.8 Rating 7,986 Reviews

95 %

of reviewers recommend Cobweb

Company Reviews

Info

About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Been advised that the issue related to the migration not being completed correctly.”

Helpful Report

(Support) - Posted 5 years ago

Hi Adam Thank you for your review, we really appreciate your feedback. Kind regards Cobweb

Posted 5 years ago

“Evan helped me to resolve issue after 2 phone calls. Cobweb resources were incomplete so there were 2 steps which I did not realize needed action in the migrating instructions provided by yourselves. I spent 1.5 hours looping around Microsoft old account areas because of this. Evan did not seem to think that this was regrettable, maybe Cobweb feel that their clients should all have a higher level of technical awareness (I am not a business although this is a 'business account' for Exchange purposes. Got there in the end so grateful for that; more warmth ? might be good for customers”

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(Support) - Posted 5 years ago

Hi James Thank you for your review and invaluable feedback. Regards, Cobweb

Posted 5 years ago

“Good service after a lengthy delay”

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(Support) - Posted 5 years ago

Hi Thank you for your review. Regards, Cobweb

Posted 5 years ago

“Thank you for your assistance.”

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(Support) - Posted 5 years ago

Hi Thank you for your review and feedback. Regards, Cobweb

Posted 5 years ago

“Alex found that I didnt received the instructions required for the transition . He was going to report this to his line manager”

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(Support) - Posted 5 years ago

Hi Karen Thank you for your feedback. Regards, Cobweb

Posted 5 years ago

“Upgrade was seamless and timely.”

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(Service Addition) - Posted 5 years ago

Hi Richard Thank you for your feedback! Kind regards Cobweb

Posted 5 years ago

“A good response properly explained and executed.”

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(Support) - Posted 5 years ago

Hi We are really pleased to hear that, thank you for your review. Kind Regards Cobweb

Posted 5 years ago

“James was very helpful and professional.Thank you”

Helpful Report

(Support) - Posted 5 years ago

Hi Mauro We are really pleased to hear James was able to assist you, please do let us know if you require anything further. Kind regards Cobweb

Posted 5 years ago

“Very prompt and efficient service Thank you”

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(Support) - Posted 5 years ago

Hi Nigel Thank you for your review, have a great day. Kind regards Cobweb

Posted 5 years ago

“Daniel was able to get the information needed and provide a resolution in a timely matter”

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(Support) - Posted 5 years ago

Hi Max We are happy to hear that Daniel was able to assist you, please do let us know if you need anything further. Kind regards Cobweb

Posted 5 years ago

“Billing issue resolved”

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(Support) - Posted 5 years ago

Hi We are pleased to hear that, thank you for your review. Kind regards Cobweb

Posted 5 years ago

“Team are always helpful and best the can”

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(Support) - Posted 5 years ago

Hi Leanne Thank you so much for taking the time to leave a review, have a great day! Kind regards Cobweb

Posted 5 years ago

“dealt with quickly”

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(Support) - Posted 5 years ago

Hi Dave Thank you for taking the time to leave a review! Kind regards Cobweb

Posted 5 years ago

“Always get good support and understand that at the moment this can take a little longer”

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(Support) - Posted 5 years ago

Hi Thank you for your review and feedback. Regards, Cobweb

Posted 5 years ago

“Good help!”

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(Support) - Posted 5 years ago

Hi Claire Thank you for taking the time to leave a review! Kind Regards Cobweb

Posted 5 years ago

“I honestly can't tell whether the fault was overcome by the intervention of the Cobweb Team or my subsequent attempts to turn the computer off and on again. The guy I spoke with was as helpful as he could be but he did say that the problem was a local fault. Nevertheless I can now gain access once more! Thanks”

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(Support) - Posted 5 years ago

Hi Chris Thank you for taking the time to leave a review, we are really pleased to hear the issues has been resolved. Kind regards Cobweb

Posted 5 years ago

“The support was good and the problem was sorted out.”

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(Support) - Posted 5 years ago

Hi Fred We are really pleased to hear that, thank you for your review. Kind regards Cobweb

Posted 5 years ago

“James was very helpful and responsive. However, it turned out that the issue was with WeTransfer and not with Cobweb. James followed up though to check whether the problem had been resolved or not.”

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(Support) - Posted 5 years ago

Hi Jennifer We are pleased to hear you were happy with the support provided by James, please do let us know if you require anything else. Kind regards Cobweb

Posted 5 years ago

“............”

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(Support) - Posted 5 years ago

Hi Mick Thank you for your 4 star review. Regards, Cobweb

Posted 5 years ago

“Problem solved efficiently”

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(Support) - Posted 5 years ago

Hi Thank you for your review and feedback. Regards, Cobweb

Posted 5 years ago

Cobweb is rated 4.8 based on 7,986 reviews