Cobweb Reviews

Name: Cobweb
Address: Cobweb Solutions Ltd, Delme 3, Delme Place, Cobweb Solutions Ltd, Delme 3, Delme Place, Hampshire
Rating: 4.74

4.7 Rating 7,784 Reviews

95 %

of reviewers recommend Cobweb

Company Reviews

Metrics

Info

About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Issue resolved”

Helpful Report

(Support) - Posted 5 years ago

Hi Stephen We are glad to hear that, thank you for your review. Kind regards Cobweb

Posted 5 years ago

“I regret that we were not informed of the change of server which has caused significant difficulty, lost time & expense let alone an unquantifiable loss of business. Your agent, Michael Whyte has been very helpful, but only in retrospect. it would have been so much better had you informed us of the potential upheaval caused by your decision to change.”

Helpful Report

(Support) - Posted 5 years ago

Hi George Thank you for your review, we really appreciate your feedback. Kind regards Cobweb

Posted 5 years ago

“The changes this year to be honest but particularly to Microsoft was been in our opinion disjointed at best & disruptive and un necessary at worst. I want to be totally in control of our website and permissions & control panel as the first and foremost freedom taken away to date. The new format of email is clumsy, slow & I want to be in total control of what is deleted and what isn't especially in junk. Why the 'need' for the change? the previous outlook ! was much easier to use, manage & fit in with our system, the folders I had are not easily accessible, everything now takes twice or three times as much time to navigate,operate as previously & I can't see any advantage for us at this time? I want control panel access as in ODIN, which is now not accessible, I want to see my invoices and download I do not want an alternative I want to be able to control our contract & add blocked sites and emails when I choose too. I have apparently received emails warning that 8th Dec you would cut us off! that were not applicable to us or our 2nd user? Causing un necessary time and effort by support, who was very helpful. Frankly it's been totally disappointing from cobweb excellent service to this point, we have been with you 20 yrs, from Freenet, we are obviously only a small % of your customers not doubt, but we wouldn't trust anyone else. Mrs R P Kell, Director”

Helpful Report

(Support) - Posted 5 years ago

Hi Pauline Thank you so much for taking the time to leave a review, we really appreciate your feedback. Kind regards Cobweb

Posted 5 years ago

“very satisfied.”

Helpful Report

(Support) - Posted 5 years ago

Hi Jane Thank you for taking the time to leave a review. Kind regards Cobweb

Posted 5 years ago

“Speedy response and informative.”

Helpful Report

(Support) - Posted 5 years ago

Hi Errol Thank you for your feedback. Kind regards Cobweb

Posted 5 years ago

“Cobweb have always been an excellent service provider; a 24/7 service with helpful and very patient technicians. Michael Wight was extremely helpful today. However: I believe the instructions I received at the "changeover" were with 30 minute notice, and I was subsequently cut off for 4 days from incoming emails / you were (unusually) very difficult to contact and I have had to pay a local IT firm considerable fees to get me a temporary email connection. In hindsight, you could have scheduled more technicians to be on call at the "changeover". Having told you by phone that my problem was not being able to receive emails, you then sent me an email with advice! After 2 days disconnection, I was awarded a level 4 urgency (up to 5 days to resolve) - meaning no internet for up to 7 days, at a time when I am trying to run a business and I am self-isolating. Having said all that, I do rate Cobweb's support over the years to be great, and I do thank you for being 24/7 key workers during the covid crisis.”

Helpful Report

(Support) - Posted 5 years ago

Hi Thank you so much for you review, we really appreciate your feedback. Kind regards Cobweb

Posted 5 years ago

“good but microsoft form for number order in teams / voice - very poor”

Helpful Report

(Support) - Posted 5 years ago

Hi Julian Thank you for your review, we really appreciate your feedback. Kind regards Cobweb

Posted 5 years ago

“Been advised that the issue related to the migration not being completed correctly.”

Helpful Report

(Support) - Posted 5 years ago

Hi Adam Thank you for your review, we really appreciate your feedback. Kind regards Cobweb

Posted 5 years ago

“Evan helped me to resolve issue after 2 phone calls. Cobweb resources were incomplete so there were 2 steps which I did not realize needed action in the migrating instructions provided by yourselves. I spent 1.5 hours looping around Microsoft old account areas because of this. Evan did not seem to think that this was regrettable, maybe Cobweb feel that their clients should all have a higher level of technical awareness (I am not a business although this is a 'business account' for Exchange purposes. Got there in the end so grateful for that; more warmth ? might be good for customers”

Helpful Report

(Support) - Posted 5 years ago

Hi James Thank you for your review and invaluable feedback. Regards, Cobweb

Posted 5 years ago

“Good service after a lengthy delay”

Helpful Report

(Support) - Posted 5 years ago

Hi Thank you for your review. Regards, Cobweb

Posted 5 years ago

“Thank you for your assistance.”

Helpful Report

(Support) - Posted 5 years ago

Hi Thank you for your review and feedback. Regards, Cobweb

Posted 5 years ago

“Alex found that I didnt received the instructions required for the transition . He was going to report this to his line manager”

Helpful Report

(Support) - Posted 5 years ago

Hi Karen Thank you for your feedback. Regards, Cobweb

Posted 5 years ago

“Upgrade was seamless and timely.”

Helpful Report

(Service Addition) - Posted 5 years ago

Hi Richard Thank you for your feedback! Kind regards Cobweb

Posted 5 years ago

“A good response properly explained and executed.”

Helpful Report

(Support) - Posted 5 years ago

Hi We are really pleased to hear that, thank you for your review. Kind Regards Cobweb

Posted 5 years ago

“James was very helpful and professional.Thank you”

Helpful Report

(Support) - Posted 5 years ago

Hi Mauro We are really pleased to hear James was able to assist you, please do let us know if you require anything further. Kind regards Cobweb

Posted 5 years ago

“Very prompt and efficient service Thank you”

Helpful Report

(Support) - Posted 5 years ago

Hi Nigel Thank you for your review, have a great day. Kind regards Cobweb

Posted 5 years ago

“Daniel was able to get the information needed and provide a resolution in a timely matter”

Helpful Report

(Support) - Posted 5 years ago

Hi Max We are happy to hear that Daniel was able to assist you, please do let us know if you need anything further. Kind regards Cobweb

Posted 5 years ago

“Billing issue resolved”

Helpful Report

(Support) - Posted 5 years ago

Hi We are pleased to hear that, thank you for your review. Kind regards Cobweb

Posted 5 years ago

“Team are always helpful and best the can”

Helpful Report

(Support) - Posted 5 years ago

Hi Leanne Thank you so much for taking the time to leave a review, have a great day! Kind regards Cobweb

Posted 5 years ago

“dealt with quickly”

Helpful Report

(Support) - Posted 5 years ago

Hi Dave Thank you for taking the time to leave a review! Kind regards Cobweb

Posted 5 years ago

Cobweb is rated 4.7 based on 7,784 reviews