Name: Cobweb
Address: Cobweb Solutions Ltd, Delme 3, Delme Place, Cobweb Solutions Ltd, Delme 3, Delme Place, Hampshire
Rating: 4.74

“We were going from a normal telephone system to a Teams system using our computers. Initial sales communication was great, although, even with 90 days notice things did not go smoothly. The router turned up 3 weeks late, there were no instructions on how to use or set up the new system, despite multiple requests for these, no information on what to expect on the change over day, there was confusion over the change over date even though this was written on emails, there was lack of urgency and communication dealing with major problems with our new system. Not sure what the out of hours help does apart from pass a message on to the team who work normal hours, as even though our emergency divert line was not operational over the weekend, this didn't get looked at until the following week. It felt like we were the first ccompany having this work done, with few people really knowing what needs to be done.”

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(Service Addition) - Posted 3 weeks ago

“didnt really fix teh issue followed instructions howveer it didnt work. Joshua seemed like a great guy but it didnt fix my problem.”

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(Support) - Posted 4 weeks ago

“Cobweb use to be amazing, Inhave used their services for years and always been happy, until the past few months They now seem to be completely financial based, customer service is secondary. They have so many charges now. I have to pay 3 sets of support fee but 9 times out of 10 when I need support they don’t help, either it is ‘we don’t support that’ or by the time they have responded I have fixed the issue myself I have got to the point where their increasing fees have made me decide to change suppliers, as soon as my contract expires I will be moving all my services to a more reasonable and helpful supplier”

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(Support) - Posted 5 months ago

“Called to question the hosting of a domain name. I did not require any hosting currently or for any time soon. I was told where the url was hosted but had no explanation of when or who instructed the hosting as I do not believe I requested it. No evidence was provided and no discussions regarding cancellation of the costs were made. A little disappointing.”

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(Support) - Posted 5 months ago

“too slow and painful as a process, why does it always take days and need approval for such simple amendments”

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(Support) - Posted 10 months ago

“Took too long to action.”

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(Support) - Posted 1 year ago

Hi Jeremy, Thank you for your review, I'm sorry to hear your experience didn't meet expectations. I have passed this on as feedback to our Technical Support manager for a full review, who will discuss this with you shortly. Kindest regards, Cobweb

Posted 1 year ago

“totally miss led in all correspondance sent to me”

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(Support) - Posted 1 year ago

Hi Ian, We’re very sorry to hear your experience hasn’t met expectations on this occasion. Given your feedback, your ticket will be reviewed now and we’ll be in touch shortly.

Posted 1 year ago

“Josh was great but the migration has caused a lot of problems....”

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(Support) - Posted 1 year ago

“was provided the incorect mx record have been chaseing and it was only when i spoke with our domain holders who gave us the information to give you guys”

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(Support) - Posted 1 year ago

Hi Peter, Thank you for taking the time to write Cobweb a review, we appreciate your honest feedback. We are currently looking into your comments and will be in contact with you shortly to discuss further and confirm all is resolved for you. Kind regards, Cobweb

Posted 1 year ago

“Already purchased - took too long to respond”

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(Support) - Posted 1 year ago

Hi Mark, Thank you for taking the time to write Cobweb a review. I'm very sorry to hear your experience didn't meet expectations and we appreciate your honest feedback. I will contact you shortly to discuss further, with intention of providing your comments as internal feedback as part of our continuous improvement programme. Kind regards, Cobweb

Posted 1 year ago

“Couple of days behind request/expectations.”

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(Service Addition) - Posted 1 year ago

Hi John, We are very sorry to hear your experience didn’t meet expectation on this occasion; and thank you for providing your feedback to our Customer Relations who will be addressing the points raised. Kindest Regards Cobweb

Posted 1 year ago

“I would have expected your website hyperlinks to work.”

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(Support) - Posted 2 years ago

Hi, Thank you so much for taking the time to write a review. We are very sorry to hear your experience didn’t meet your expectation on this occasion If you would like us to investigate further then please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com Kindest Regards Cobweb

Posted 2 years ago

“Horrendous disruption to me and my colleagues.”

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(Service Addition) - Posted 2 years ago

Hi Simon, Thank you so much for taking the time to write a review. We are very sorry to hear your experience didn’t meet your expectation on this occasion If you would like us to investigate further then please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com Kindest Regards Cobweb

Posted 2 years ago

“Poor communication on next steps. The issue had to be chased several times. The ticket was left unresolved because a staff member finished shift and didn't handover.”

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(Support) - Posted 2 years ago

Hi Thank you so much for taking the time to write a review. If you would like us to investigate further then please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com Kindest Regards Cobweb

Posted 2 years ago

“almost 3 weeks for a domain transfer? I gave up and was about to move it to godaddy. I may move it back as if anything else goes wrong I can't wait 3 weeks for an update.”

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