Cobweb Reviews

Name: Cobweb
Address: Cobweb Solutions Ltd, Delme 3, Delme Place, Cobweb Solutions Ltd, Delme 3, Delme Place, Hampshire
Rating: 4.75

4.8 Rating 7,974 Reviews

95 %

of reviewers recommend Cobweb

Company Reviews

Info

About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

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English

“it took a long time for a reswponse”

Helpful Report

(Support) - Posted 1 month ago

Hi there, We’re sorry it took a long time for a response. We’ll review our processes to improve response times and ensure you receive timely help in the future. If you need assistance now, please let us know. Warm regards, Team Cobweb

Posted 1 month ago

“Cobweb seem to have no or very little understanding of the Apple Mac operating systems”

Helpful Report

(Support) - Posted 2 months ago

Hi there, Thanks for sharing your feedback. We’re sorry to hear you feel we have little understanding of Apple Mac operating systems. We’ll review our knowledge base and training to improve our Mac support and ensure we can assist more effectively. Warm regards, Team Cobweb

Posted 2 months ago

“Cobweb as a company are not anywhere near as good as they were 15yrs ago ...I have been a customer fir over 23yrs and they get poorer in trrms of quality every year ..Im not sure if they have new management or whether they have been bought over ..but they are just a shadow of their former self However the young guy Reuben that dealt with my most recent complaint was excellent ...very attentive and efficient in dealing with my complaint...maybe if you had more Reuben you would have a better company”

Helpful Report

(Support) - Posted 3 months ago

Hi there, We’re sorry to hear your experience hasn’t met expectations and that you feel we’ve declined in quality. Thank you for being with us for so long. We’ll take your feedback on management and overall service seriously and review this as a priority. I’m glad to hear Reuben treated you well—rest assured we’ll pass on your commendation and look to ensure more of the team provide the same level of attentiveness. We’ll be in touch to discuss further and resolve what we can. Kind regards, Team Cobweb

Posted 3 months ago

“We didnt get to meet or speak with our account manager until months after the announcement. This only happened when we requested it. There was no official handover and this would have assisted knowing what changes could be made to our roadmap.”

Helpful Report

(Service Addition) - Posted 5 months ago

“We were going from a normal telephone system to a Teams system using our computers. Initial sales communication was great, although, even with 90 days notice things did not go smoothly. The router turned up 3 weeks late, there were no instructions on how to use or set up the new system, despite multiple requests for these, no information on what to expect on the change over day, there was confusion over the change over date even though this was written on emails, there was lack of urgency and communication dealing with major problems with our new system. Not sure what the out of hours help does apart from pass a message on to the team who work normal hours, as even though our emergency divert line was not operational over the weekend, this didn't get looked at until the following week. It felt like we were the first ccompany having this work done, with few people really knowing what needs to be done.”

Helpful Report

(Service Addition) - Posted 7 months ago

“didnt really fix teh issue followed instructions howveer it didnt work. Joshua seemed like a great guy but it didnt fix my problem.”

Helpful Report

(Support) - Posted 7 months ago

“Cobweb use to be amazing, Inhave used their services for years and always been happy, until the past few months They now seem to be completely financial based, customer service is secondary. They have so many charges now. I have to pay 3 sets of support fee but 9 times out of 10 when I need support they don’t help, either it is ‘we don’t support that’ or by the time they have responded I have fixed the issue myself I have got to the point where their increasing fees have made me decide to change suppliers, as soon as my contract expires I will be moving all my services to a more reasonable and helpful supplier”

Helpful Report

(Support) - Posted 11 months ago

“Called to question the hosting of a domain name. I did not require any hosting currently or for any time soon. I was told where the url was hosted but had no explanation of when or who instructed the hosting as I do not believe I requested it. No evidence was provided and no discussions regarding cancellation of the costs were made. A little disappointing.”

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(Support) - Posted 1 year ago

“too slow and painful as a process, why does it always take days and need approval for such simple amendments”

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(Support) - Posted 1 year ago

“Took too long to action.”

Helpful Report

(Support) - Posted 1 year ago

Hi Jeremy, Thank you for your review, I'm sorry to hear your experience didn't meet expectations. I have passed this on as feedback to our Technical Support manager for a full review, who will discuss this with you shortly. Kindest regards, Cobweb

Posted 1 year ago

“totally miss led in all correspondance sent to me”

Helpful Report

(Support) - Posted 1 year ago

Hi Ian, We’re very sorry to hear your experience hasn’t met expectations on this occasion. Given your feedback, your ticket will be reviewed now and we’ll be in touch shortly.

Posted 1 year ago

“Josh was great but the migration has caused a lot of problems....”

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(Support) - Posted 1 year ago

“was provided the incorect mx record have been chaseing and it was only when i spoke with our domain holders who gave us the information to give you guys”

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(Support) - Posted 2 years ago

Hi Peter, Thank you for taking the time to write Cobweb a review, we appreciate your honest feedback. We are currently looking into your comments and will be in contact with you shortly to discuss further and confirm all is resolved for you. Kind regards, Cobweb

Posted 2 years ago

“Already purchased - took too long to respond”

Helpful Report

(Support) - Posted 2 years ago

Hi Mark, Thank you for taking the time to write Cobweb a review. I'm very sorry to hear your experience didn't meet expectations and we appreciate your honest feedback. I will contact you shortly to discuss further, with intention of providing your comments as internal feedback as part of our continuous improvement programme. Kind regards, Cobweb

Posted 2 years ago

“Couple of days behind request/expectations.”

Helpful Report

(Service Addition) - Posted 2 years ago

Hi John, We are very sorry to hear your experience didn’t meet expectation on this occasion; and thank you for providing your feedback to our Customer Relations who will be addressing the points raised. Kindest Regards Cobweb

Posted 2 years ago

“I would have expected your website hyperlinks to work.”

Helpful Report

(Support) - Posted 2 years ago

Hi, Thank you so much for taking the time to write a review. We are very sorry to hear your experience didn’t meet your expectation on this occasion If you would like us to investigate further then please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com Kindest Regards Cobweb

Posted 2 years ago

“Horrendous disruption to me and my colleagues.”

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(Service Addition) - Posted 2 years ago

Hi Simon, Thank you so much for taking the time to write a review. We are very sorry to hear your experience didn’t meet your expectation on this occasion If you would like us to investigate further then please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com Kindest Regards Cobweb

Posted 2 years ago

“Poor communication on next steps. The issue had to be chased several times. The ticket was left unresolved because a staff member finished shift and didn't handover.”

Helpful Report

(Support) - Posted 3 years ago

Hi Thank you so much for taking the time to write a review. If you would like us to investigate further then please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com Kindest Regards Cobweb

Posted 3 years ago

“almost 3 weeks for a domain transfer? I gave up and was about to move it to godaddy. I may move it back as if anything else goes wrong I can't wait 3 weeks for an update.”

Helpful Report

(Support) - Posted 3 years ago

Hi Danny Thank you for your feedback - Customer Relations will call you to discuss your feedback further. Regards, Cobweb

Posted 3 years ago

“You should tell small or single users, you are too big for them”

Helpful Report

(Support) - Posted 3 years ago

Hi Peter, Thank you so much for taking the time to write a review. We are very sorry to hear your experience didn’t meet your expectation on this occasion If you would like us to investigate further then please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com Kindest Regards Cobweb

Posted 3 years ago

Cobweb is rated 4.8 based on 7,974 reviews