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Cobweb Reviews

4.7 Rating 7,256 Reviews
95 %
of reviewers recommend Cobweb
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About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Cobweb 5 star review on 14th August 2024
Anonymous
Anonymous
Anonymous  // 01/01/2019
Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Matt
Verified Buyer
“Cobweb use to be amazing, Inhave used their services for years and always been happy, until the past few months They now seem to be completely financial based, customer service is secondary. They have so many charges now. I have to pay 3 sets of support fee but 9 times out of 10 when I need support they don’t help, either it is ‘we don’t support that’ or by the time they have responded I have fixed the issue myself I have got to the point where their increasing fees have made me decide to change suppliers, as soon as my contract expires I will be moving all my services to a more reasonable and helpful supplier”
Helpful Report
(Support) - Posted 1 month ago
Graham
Verified Buyer
“Called to question the hosting of a domain name. I did not require any hosting currently or for any time soon. I was told where the url was hosted but had no explanation of when or who instructed the hosting as I do not believe I requested it. No evidence was provided and no discussions regarding cancellation of the costs were made. A little disappointing.”
Helpful Report
(Support) - Posted 1 month ago
Mark M
Verified Buyer
“too slow and painful as a process, why does it always take days and need approval for such simple amendments”
Helpful Report
(Support) - Posted 6 months ago
Jeremy L
Verified Buyer
“Took too long to action.”
Helpful Report
(Support) - Posted 8 months ago
Hi Jeremy, Thank you for your review, I'm sorry to hear your experience didn't meet expectations. I have passed this on as feedback to our Technical Support manager for a full review, who will discuss this with you shortly. Kindest regards, Cobweb
Posted 8 months ago
Ian
Verified Buyer
“totally miss led in all correspondance sent to me”
Helpful Report
(Support) - Posted 10 months ago
Hi Ian, We’re very sorry to hear your experience hasn’t met expectations on this occasion. Given your feedback, your ticket will be reviewed now and we’ll be in touch shortly.
Posted 10 months ago
Anonymous
Verified Buyer
“Josh was great but the migration has caused a lot of problems....”
Helpful Report
(Support) - Posted 10 months ago
"Peter"
Verified Buyer
“was provided the incorect mx record have been chaseing and it was only when i spoke with our domain holders who gave us the information to give you guys”
Helpful Report
(Support) - Posted 1 year ago
Hi Peter, Thank you for taking the time to write Cobweb a review, we appreciate your honest feedback. We are currently looking into your comments and will be in contact with you shortly to discuss further and confirm all is resolved for you. Kind regards, Cobweb
Posted 1 year ago
Mark
Verified Buyer
“Already purchased - took too long to respond”
Helpful Report
(Support) - Posted 1 year ago
Hi Mark, Thank you for taking the time to write Cobweb a review. I'm very sorry to hear your experience didn't meet expectations and we appreciate your honest feedback. I will contact you shortly to discuss further, with intention of providing your comments as internal feedback as part of our continuous improvement programme. Kind regards, Cobweb
Posted 1 year ago
"John"
Verified Buyer
“Couple of days behind request/expectations.”
Helpful Report
(Service Addition) - Posted 1 year ago
Hi John, We are very sorry to hear your experience didn’t meet expectation on this occasion; and thank you for providing your feedback to our Customer Relations who will be addressing the points raised. Kindest Regards Cobweb
Posted 1 year ago
"Anonymous"
Verified Buyer
“I would have expected your website hyperlinks to work.”
Helpful Report
(Support) - Posted 1 year ago
Hi, Thank you so much for taking the time to write a review. We are very sorry to hear your experience didn’t meet your expectation on this occasion If you would like us to investigate further then please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com Kindest Regards Cobweb
Posted 1 year ago
"Simon"
Verified Buyer
“Horrendous disruption to me and my colleagues.”
Helpful Report
(Service Addition) - Posted 2 years ago
Hi Simon, Thank you so much for taking the time to write a review. We are very sorry to hear your experience didn’t meet your expectation on this occasion If you would like us to investigate further then please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com Kindest Regards Cobweb
Posted 2 years ago
Anonymous
Verified Buyer
“Poor communication on next steps. The issue had to be chased several times. The ticket was left unresolved because a staff member finished shift and didn't handover.”
Helpful Report
(Support) - Posted 2 years ago
Hi Thank you so much for taking the time to write a review. If you would like us to investigate further then please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com Kindest Regards Cobweb
Posted 2 years ago
Danny
Verified Buyer
“almost 3 weeks for a domain transfer? I gave up and was about to move it to godaddy. I may move it back as if anything else goes wrong I can't wait 3 weeks for an update.”
Helpful Report
(Support) - Posted 2 years ago
Hi Danny Thank you for your feedback - Customer Relations will call you to discuss your feedback further. Regards, Cobweb
Posted 2 years ago
Peter
Verified Buyer
“You should tell small or single users, you are too big for them”
Helpful Report
(Support) - Posted 3 years ago
Hi Peter, Thank you so much for taking the time to write a review. We are very sorry to hear your experience didn’t meet your expectation on this occasion If you would like us to investigate further then please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com Kindest Regards Cobweb
Posted 2 years ago
Anonymous
Verified Buyer
“It look a week for someone to get back to us which is normal and then advised it was nothing to worry about but if it happens again to contact and they will reopen the ticket.”
Helpful Report
(Support) - Posted 3 years ago
Hi, Thank you so much for taking the time to write a review. We are very sorry to hear your experience didn’t meet your expectation on this occasion If you would like us to investigate further then please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com Kindest Regards Cobweb
Posted 3 years ago
David
Verified Buyer
“The first person some weeks ago was polite and helpful. This time it was not the case. Three messages were left on the land line but no attempt at that time to email or use the mobile and we were out of the country. After again requesting help by email we twice received an email asking for a time you could phone. The first time no-one phoned at the time suggested. The second time as no-one phoned my wife phoned you and this time got through. Although it had come from his email account Dave Pack denied all knowledge of this. He was impolite and did not listen properly to the explanation of what the problem was. He then said things like "just do" without making clear where and how. He had to be continually prompted to give explanations and the necessary information. My wife used to line manage a team of IT technicians and he struck her as being the kind of "geek" who is very good at doing things with computers but unsuited to the support role where you need interpersonal skills and an understanding of how to give an explanation. On a more general point your support line could give some indication of where one is in the queue. The first time we gave up after 20 minutes of awful "music".”
Helpful Report
(Support) - Posted 3 years ago
Hi David, Thank you so much for taking the time to write a review. We are very sorry to hear your experience didn’t meet your expectation on this occasion If you would like us to investigate further then please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com Kindest Regards Cobweb
Posted 3 years ago
Anonymous
Verified Buyer
“I reported the issue I was experiencing and it took 5 working days to come back to me.”
Helpful Report
(Support) - Posted 3 years ago
Hi, Thank you so much for taking the time to write a review. We are very sorry to hear your experience didn’t meet your expectation on this occasion If you would like us to investigate further then please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com Kindest Regards Cobweb
Posted 3 years ago
Anonymous
Verified Buyer
“it has taken over a week to get a basic email released despite emails from the administrator being sent to request and chasers also being sent”
Helpful Report
(Support) - Posted 3 years ago
Hi, Thank you for your feedback. We are extremely sorry to hear you had a negative experience when trying to set up your service. If you would like to discuss this further please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com Kindest regards, Cobweb
Posted 3 years ago
Anonymous
Verified Buyer
“Phoned this morning regarding change from CSP to NCE. It was discovered we have Office 365 E3 licences (instead of Microsoft 365 Business Premium). I was promised a phone call back - it is now 16:44 and have heard nothing”
Helpful Report
(Support) - Posted 3 years ago
Hi, We are very sorry to hear about this, we have passed your message along to our the relevant colleagues who are investigating this issue and will get back to you asap. Kind regards, Cobweb
Posted 3 years ago
Peter
Verified Buyer
“I gave up waiting for ticket response after 3 hours - rang up and was dealt with immediately Cobweb contacted me following this review and told me that the ticketing system had been down and was now being fixed I should point out that I wrote a five star review for the support agent who helped me when I rang up”
Helpful Report
Posted 3 years ago
Hi Peter Thank your review and feedback - given your comments a number of our Customer Relations Team will contact you to discuss further. Regards, Cobweb
Posted 3 years ago
Cobweb is rated 4.7 based on 7,256 reviews
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