Cobweb Reviews

Name: Cobweb
Address: Cobweb Solutions Ltd, Delme 3, Delme Place, Cobweb Solutions Ltd, Delme 3, Delme Place, Hampshire
Rating: 4.74

4.7 Rating 7,553 Reviews

95 %

of reviewers recommend Cobweb

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About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Not as good a service as usual.”

Helpful Report

(Support) - Posted 1 month ago

“During the first and second call, Chris quite often put me on hold to speak to other colleagues for advice. After handing over to Alex today, who was very attentive and collaborative, and was able to find a workaround (though no reason as to why this may have happened), the fact that my issue was escalated to a Severity 4 last Thursday and nothing was done to progress it in my absence was rather disappointing. I would have hoped for an email on my return from annual leave, to explain that the plan was and what may have been checked/investigated in my absence rather than me having to message this morning and ask what was happening and only then, for further investigations to resume. Furthermore, when I attempted to call Chris back (because his message went straight to voicemail as I explained I had no signal at home) your telephone system would not recognise me selecting any options on my phone. I therefore could not contact you at all other than by email. This caused further delays. In rating the technician, I would say 3 since Chris didn't appear to have as much knowledge or seem confident, whereas Alex was able to find a fix. Either way, the most disappointing part was that the severity was raised but nothing done as a result of that.”

Helpful Report

(Support) - Posted 3 months ago

Hi Kirsti, Thank you for your 3-star review. We appreciate your candid feedback regarding your experience. We’re glad to hear that Alex was able to assist you effectively, but we sincerely apologize for the delays and communication issues you encountered, especially regarding the Severity 4 escalation. Your experience is important to us, and we’ll work on improving our protocols to ensure better communication and follow-up in the future. We value your input and hope to provide a more seamless experience next time. Warm regards, Team Cobweb

Posted 3 months ago

“Quick reponse as always. My specific query was in relation to removing Copilot. Cobweb were not able to disable for me so sent a link to Microsoft Forum page. Unfortunately the page in question was retired response wasn't exacctly helpful.”

Helpful Report

(Support) - Posted 3 months ago

“This took a long time but I’m sorted now thanks”

Helpful Report

(Support) - Posted 4 months ago

Hi there, Thank you for your review! We're glad to hear that you're sorted now. If there's anything else we can assist you with or if you have suggestions for us, feel free to reach out. Your feedback is important to us! Warm wishes, Team Cobweb

Posted 4 months ago

“Problem not resolved due to problems with IT of other parties involved. Did try all options”

Helpful Report

(Support) - Posted 9 months ago

“Marc was very attentive but the issue wasn't resolved and I had to find another techological support person to find and deliver the solution. It seems we dont know between Cobweb and The Alexander Partnership who switched on the unnecessary archiving of my calendar and e-mails but retrieving the lost data took many phone calls to Cobweb and eventually I had to bring in a 3rd party to resolve it. Not the best use of my time really.”

Helpful Report

(Support) - Posted 11 months ago

Hi Lloyd Thank you for your feedback. We are sorry we didn't meet expectations but we'll review the case as part of our continuous improvement programme. Regards, Cobweb

Posted 11 months ago

“The onboarding could do with being more 'step by step'”

Helpful Report

(Service Addition) - Posted 2 years ago

Hi Luke, Thank you for taking the time to review Cobweb. We have noted your advice and this will be passed to the relevant team. Kind Regards Cobweb

Posted 2 years ago

“Explanation note would have helped avoid the issue.”

Helpful Report

(Support) - Posted 2 years ago

Hi, Thank you so much for taking the time to write a review. We are very sorry to hear your experience didn’t meet your expectation on this occasion If you would like us to investigate further then please contact our customer relations team on 03333 234 934 or email customerrelations@cobweb.com. Kindest Regards Cobweb

Posted 2 years ago

“No 100% clear info provided without asking, same as no date was really agreed or communicated well.”

Helpful Report

(Service Addition) - Posted 2 years ago

Hi John, Hi, Thank you so much for taking the time to write a review. We are very sorry to hear your experience didn’t meet your expectation on this occasion. If you would like to discuss this further then please contact our customer relations team on 03333 234 934 or email customerrelations@cobweb.com Kindest Regards Cobweb

Posted 2 years ago

“Insufficient notice of change and did not receive any explanation of change by email.”

Helpful Report

(Support) - Posted 2 years ago

Hi Andrew Thank you for taking the time to write Cobweb a review, we appreciate your honest feedback. If you would like to provide any further feedback, please contact our customer relations team on 03333 234 934 or email customerrelations@cobweb.com. Kindest regards Cobweb

Posted 2 years ago

“Whilst the right advice and action was received eventually there was some confusion between members of the support team and some lack of understanding of the implications of a proposed change. All was resolved satisfactorily.”

Helpful Report

(Support) - Posted 2 years ago

Hi, Thank you for your feedback, and sorry for any confusion caused. Please let us know if there is anything else we can help you with. Have a great day! Kind regards, Cobweb

Posted 2 years ago

“Took ages and communication/updates were not forthcoming.”

Helpful Report

(Support) - Posted 3 years ago

Hi Your feedback is anonymous, and will remain so, but should you wish to discuss further please do not hesitate to contact Customer Relations on 0345 223 9000, Option 3, Option 2. Regards, Cobweb

Posted 3 years ago

“I had to report the issue twice and took over a day to get a response, however once i did get a call from Rory we managed to get the issue resolved quick.”

Helpful Report

(Support) - Posted 3 years ago

Hi Lee, Thank you so much for taking the time to write a review. We are very sorry to hear your experience didn’t meet your expectation on this occasion If you would like us to investigate further then please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com Kindest Regards Cobweb

Posted 3 years ago

“It took a long time to resolve”

Helpful Report

(Support) - Posted 3 years ago

Hi Phil, Thank you so much for taking the time to write a review. We are very sorry to hear your experience didn’t meet your expectation on this occasion If you would like us to investigate further then please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com Kindest Regards Cobweb

Posted 3 years ago

“Slow to get sorted, what was a simple issue.”

Helpful Report

Posted 3 years ago

Hi Ray, Thank you for your review - We have informed our Customer Relations team and they will contact you shortly. If there is anything else we can help you with, then please do contact us. Kind regards, Cobweb

Posted 3 years ago

“Verbal help over the phone on about three occasions yesterday with my employed technical computer expert who did the talking on my behalf with myself listening ion, was good other than withj one of your employees who was abrupt and unhelpful, which my colleague commented immediately to me afterwards and which also I recall from earlier conversations with presumably this same individual last August/September when I was abroad in France and had trouble with reception of E mails. Other than that, the two or three others who assisted my colleague were helpful and efficient.”

Helpful Report

(Support) - Posted 3 years ago

Hi, Thank you so much for taking the time to write a review. We are very sorry to hear your experience didn’t meet your expectation on this occasion If you would like us to investigate further then please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com Kindest Regards Cobweb

Posted 3 years ago

“I clearly advised to upgrade our package, and I'll apply the licenses to my users. However, instead you ignored my comment and applied them yourself. In doing so, you removed 2 licenses from accounts which are in use! That stopped emails and caused an issue for 24/48hrs”

Helpful Report

(Service Addition) - Posted 3 years ago

Hi, Thank you so much for taking the time to write a review. We are very sorry to hear your experience didn’t meet your expectation on this occasion If you would like us to investigate further then please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com Kindest Regards Cobweb

Posted 3 years ago

“Good enough”

Helpful Report

(Support) - Posted 3 years ago

Hi, Thank you for your feedback. Kind regards, Cobweb

Posted 3 years ago

“Helpful suggestion”

Helpful Report

(Support) - Posted 3 years ago

Hi Guy, Thank you for your feedback. Kind regards, Cobweb

Posted 3 years ago

“It took some days to get the first response and had to send a chaser email, which solicited an immediate response that moved us forward to a resolution. Did not really cause us a problem as was non urgent being an overhang from the migration to Office 365 a while back.”

Helpful Report

(Support) - Posted 3 years ago

Hi Andrew, Thank you so much for taking the time to write a review. We are very sorry to hear your experience didn’t meet your expectation on this occasion If you would like us to investigate further then please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com Kindest Regards Cobweb

Posted 3 years ago

Cobweb is rated 4.7 based on 7,553 reviews