Cobweb have always been an excellent service provider; a 24/7 service with helpful and very patient technicians. Michael Wight was extremely helpful today.
However: I believe the instructions I received at the "changeover" were with 30 minute notice, and I was subsequently cut off for 4 days from incoming emails / you were (unusually) very difficult to contact and I have had to pay a local IT firm considerable fees to get me a temporary email connection. In hindsight, you could have scheduled more technicians to be on call at the "changeover".
Having told you by phone that my problem was not being able to receive emails, you then sent me an email with advice!
After 2 days disconnection, I was awarded a level 4 urgency (up to 5 days to resolve) - meaning no internet for up to 7 days, at a time when I am trying to run a business and I am self-isolating.
Having said all that, I do rate Cobweb's support over the years to be great, and I do thank you for being 24/7 key workers during the covid crisis.
3 years ago
Cobweb has a
4.7
average rating
from
6,282
reviews
Book your activation call by clicking the button below. Or call us now on
+1 213-325-5109 .
Book a Call
Alice, Customer Support
Start Your Free Trial
Thank you! Now Check Your Email...
A member of our team wil be in contact shortly to discuss your existing contract and the next steps to take.
We've sent you a link to verify your free account. Click the 'VERIFY ACCOUNT' button in the email to complete activation and access your REVIEWS.io dashboard.
If you have any issues then please open chat to talk to a product specialist.