Cobweb Reviews - Read 3,684 Genuine Customer Reviews

“Two hours on hold is not acceptable”

(Support) - Posted 1 day ago

Hi We are sorry to hear your experience did not meet expectation on this occasion. Should you wish to discuss your feedback further please contact our Customer Relations team at customerrelations@cobweb.com or on 0345 223 9000 option 4 Kind regards Cobweb

Posted 1 day ago

“You did NOT send either me or Ian Stobie any communication in January or at any time before you dropped the bombshell that we had a month to change our email host. Nada. Yiu clearly don’t care about your customers- we’ve been loyal to guy for ELEVEN YEARS. You have put us in a very stressful position.”

(Support) - Posted 1 week ago

“I have been waiting for weeks for a reply. The support from Cobweb has been ridiculous in recent times”

(Support) - Posted 2 weeks ago

Hi We are sorry to hear your experience did not meet expectation on this occasion, should you wish to discuss your feedback further please contact our Customer Relations team at customerrelations@cobweb.com Kind regards Cobweb

Posted 2 weeks ago

“No one ever contacted me - I sent three emails and no one ever got back to me. Not the usual COBWEB standard.”

(Support) - Posted 2 weeks ago

Hi We are sorry to hear your experience did not meet expectation on this occasion, should you wish to discuss your feedback further please contact our Customer Relations team at customerrelations@cobweb.com Kind regards Cobweb

Posted 2 weeks ago

“I have dealt with Cobweb for years and they have been good, no complaints at all! We have now done a migration across using teams and it was very poor, they just don't get back to us and keep charging me thousands,”

(Service Addition) - Posted 2 weeks ago

Hi We are sorry to hear your experience did not meet expectation on this occasion. We understand your account manager has been in contact to confirm the action of some of your requests. Should you wish to discuss this further please do contact our Customer Relations team at customerrelations@cobweb.com Kind Regards Cobweb

Posted 2 weeks ago

“The change to our Exchange hosting has been an utter shitshow.Over a week later and I still can't email from my PC or log in to the new support portal”

(Support) - Posted 2 weeks ago

Hi Thank you for your feedback, we are sorry this isn't yet resolved and a member of our team will continue to work with you to identify the issue. Regards, Cobweb

Posted 2 weeks ago

“I have had no response 2 days since my email was sent”

(Support) - Posted 3 weeks ago

Hi An Account Manager will reach out to the customer's main administrator to discuss their Office 365 licence requirements. Regards, Cobweb

Posted 3 weeks ago

“The worst experience I’ve had from you guys. 2-3 week delays had to chase to get a response, then further delays closing the case when it wasn’t completed. Need to step this up or risual will be moving.”

(Service Addition) - Posted 3 weeks ago

Hi, Thank you so much for taking the time to write a review. We are very sorry to hear your experience didn’t meet your expectation on this occasion If you would like us to investigate further then please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest Regards Cobweb

Posted 3 weeks ago

“We were suffering with a business-critical issue and the Support team took a week to get back to us. In which time, we had to seek the help of an independent IT specialist to identify and resolve the issue.”