Cobweb Reviews

Name: Cobweb
Address: Cobweb Solutions Ltd, Delme 3, Delme Place, Cobweb Solutions Ltd, Delme 3, Delme Place, Hampshire
Rating: 4.74

4.7 Rating 7,770 Reviews

95 %

of reviewers recommend Cobweb

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About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

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English

“being closed as i had'nt responded from an eamil less than 24 hours earlier?!”

Helpful Report

(Support) - Posted 3 weeks ago

Hi there, We’re sorry to hear your experience didn’t meet expectations. We’ll review this as a priority and someone will be in touch to discuss further. Kind regards, Team Cobweb

Posted 3 weeks ago

“Don’t ask for a review before you respond to the service request.”

Helpful Report

(Support) - Posted 4 weeks ago

Hi there, We’re sorry your experience fell short. We’ll review this as a priority and someone will be in touch to discuss further. Kind regards, Team Cobweb

Posted 3 weeks ago

“Frankly avoid the issue and failed in duty of care V bad customer relations Canning”

Helpful Report

(Support) - Posted 1 month ago

Hi Tony, We’re very sorry to hear your experience hasn’t met expectations and that you felt let down on duty of care and customer relations. We’ll escalate this as a priority and review what happened. Our team will be in touch to discuss further. Kind regards, Team Cobweb

Posted 3 weeks ago

“Very slow and not proactive - always reliant on E3 to cahse for updates. Migrated to Cobweb in March 2025 but onboarding lasted until late November - with still some outstanding set up issues remaining.”

Helpful Report

(Service Addition) - Posted 2 months ago

“Does not work, just adds confusion Get to Cobweb home to be told we are not registered - and thats after logging in with Global Admin Result is - You just lost a sale, purchased licenses elsewhere and applied locally, Not ideal and very frustrating but typical Cobweb Bear in mind this action was taken from the original request to access cobweb home - Your reply was:- To access Cloud Market, you will first need to access Cobweb Home, please refer to the attached guide which walks you through the login process, you may need to be a Microsoft Global Admin to complete this process for your business. Once logged in, click on the Cloud Market link, enter your email address, click continue and then “Forgot Password” to set your new password. Cloud Market does not contain pricing; you can find pricing in Cobweb Home located here If you have any questions, we’re here to help.”

Helpful Report

(Support) - Posted 2 months ago

“wasn’t interested to help or suggest any help. waste of a phone call. iv been a customer for over 15 years .”

Helpful Report

(Support) - Posted 3 months ago

“Why is it only possible to access Cobweb now via a M365 tenancy. We do not want to do this full stop.”

Helpful Report

(Support) - Posted 3 months ago

“We used them for years. Then we moved onto O365. Then they started charging me for support (at 5x the cost of the mail boxes). Avoid.”

Helpful Report

(Support) - Posted 4 months ago

“Totally unhelpful support haven't rang you guys for months I make one phone call to you to try and get some help and completely unhelpful this is exactly why we're leaving and moving to Google”

Helpful Report

(Support) - Posted 5 months ago

“Tried to make changes to our account for about four months even before the accounts was going to be updated with a new contract and nothing is done properly. I’ve requested in 17 years with you almost nothing and when I asked for something there’s no response or no follow up”

Helpful Report

(Support) - Posted 6 months ago

“There are just some technicians at Cobweb that have no idea of how to liaise with customers who are not tech savy. Listen to the horrific phone conversation. All so unnecessary, lots of interuptions by Marc Hughes - I would hang up and try again if I got him! A very simple task left a very flat feeling - and I do not bother to write reviews but had to hear. I am still reeling from the call”

Helpful Report

(Support) - Posted 7 months ago

“Lack of communication and took to long to order licences was told one price and then the price changed”

Helpful Report

(Support) - Posted 7 months ago

“Over charged and info requested delivered a month late, and then only when I chased.”

Helpful Report

(Support) - Posted 8 months ago

“Whilst the solution was effective it took a week to get one and a lot of chasing. On the 2 times i called, 2 days apart it felt like my ticket had been forgotten or made no progress due to staff sickness. On a brighter note Josh Puddick who answred the phone on my final chaser was excellent, he gave me a solution to the issue within hours of calling.”

Helpful Report

(Support) - Posted 1 year ago

“I pay for tech support that couldn’t be provided, I went to Microsoft who resolved and added the DNS records at no cost”

Helpful Report

(Support) - Posted 1 year ago

“lack of information, no clear person responsible, have been trying to have a new signature created for over two weeks and nothing has happened. Very disappointing.”

Helpful Report

(Service Addition) - Posted 1 year ago

“didnt fix and said it is hardware, it isnt, I gave a new mouse and still didnt work”

Helpful Report

(Support) - Posted 1 year ago

Hi Winston, We’re very sorry to hear your experience hasn’t met expectations on this occasion. Given your feedback, your ticket will be reviewed and we’ll be in contact with you to discuss further.

Posted 1 year ago

“Wasted quite a bit of time on this and didn't resolve it. Have given up for today.”

Helpful Report

(Support) - Posted 1 year ago

Hi Stephen, We’re very sorry to hear your experience hasn’t met expectations on this occasion. Given your feedback, your ticket will be reviewed now and we’ll be in touch shortly.

Posted 1 year ago

“Terrible support.”

Helpful Report

(Support) - Posted 1 year ago

Hi, Thank you for your review. We’re very sorry to hear your experience hasn’t met expectations on this occasion. Given your feedback, your ticket will be reviewed and we’ll be in touch shortly.

Posted 1 year ago

“So, I emailed asking Cobweb to set up a new employee and nothing happened, but they managed to send me an email asking for a review…. not sure what they’re expecting me to say…”

Helpful Report

(Support) - Posted 1 year ago

Hi, Thank you for your review. Given your feedback, we will review your ticket and call you to check this has been resolved for you. If you would like to provide any further feedback, please contact us at customerrelations@cobweb.com. Kind regards, Cobweb

Posted 1 year ago

Cobweb is rated 4.7 based on 7,770 reviews