Name: Cobweb
Address: Cobweb Solutions Ltd, Delme 3, Delme Place, Cobweb Solutions Ltd, Delme 3, Delme Place, Hampshire
Rating: 4.74

“Totally unhelpful support haven't rang you guys for months I make one phone call to you to try and get some help and completely unhelpful this is exactly why we're leaving and moving to Google”

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(Support) - Posted 3 weeks ago

“Tried to make changes to our account for about four months even before the accounts was going to be updated with a new contract and nothing is done properly. I’ve requested in 17 years with you almost nothing and when I asked for something there’s no response or no follow up”

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(Support) - Posted 1 month ago

“There are just some technicians at Cobweb that have no idea of how to liaise with customers who are not tech savy. Listen to the horrific phone conversation. All so unnecessary, lots of interuptions by Marc Hughes - I would hang up and try again if I got him! A very simple task left a very flat feeling - and I do not bother to write reviews but had to hear. I am still reeling from the call”

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(Support) - Posted 2 months ago

“Lack of communication and took to long to order licences was told one price and then the price changed”

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(Support) - Posted 3 months ago

“Over charged and info requested delivered a month late, and then only when I chased.”

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(Support) - Posted 3 months ago

“Whilst the solution was effective it took a week to get one and a lot of chasing. On the 2 times i called, 2 days apart it felt like my ticket had been forgotten or made no progress due to staff sickness. On a brighter note Josh Puddick who answred the phone on my final chaser was excellent, he gave me a solution to the issue within hours of calling.”

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(Support) - Posted 7 months ago

“I pay for tech support that couldn’t be provided, I went to Microsoft who resolved and added the DNS records at no cost”

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(Support) - Posted 9 months ago

“lack of information, no clear person responsible, have been trying to have a new signature created for over two weeks and nothing has happened. Very disappointing.”

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(Service Addition) - Posted 1 year ago

“didnt fix and said it is hardware, it isnt, I gave a new mouse and still didnt work”

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(Support) - Posted 1 year ago

Hi Winston, We’re very sorry to hear your experience hasn’t met expectations on this occasion. Given your feedback, your ticket will be reviewed and we’ll be in contact with you to discuss further.

Posted 1 year ago

“Wasted quite a bit of time on this and didn't resolve it. Have given up for today.”

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(Support) - Posted 1 year ago

Hi Stephen, We’re very sorry to hear your experience hasn’t met expectations on this occasion. Given your feedback, your ticket will be reviewed now and we’ll be in touch shortly.

Posted 1 year ago

“Terrible support.”

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(Support) - Posted 1 year ago

Hi, Thank you for your review. We’re very sorry to hear your experience hasn’t met expectations on this occasion. Given your feedback, your ticket will be reviewed and we’ll be in touch shortly.

Posted 1 year ago

“So, I emailed asking Cobweb to set up a new employee and nothing happened, but they managed to send me an email asking for a review…. not sure what they’re expecting me to say…”

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(Support) - Posted 1 year ago

Hi, Thank you for your review. Given your feedback, we will review your ticket and call you to check this has been resolved for you. If you would like to provide any further feedback, please contact us at customerrelations@cobweb.com. Kind regards, Cobweb

Posted 1 year ago

“I received an email from a newly appointed client liaison in which he requested time to have a telephone conversation, as a result of some work that we were having done to our website. I thought it would be helpful to speak to him regarding the use of the various platforms that are involved with our emails. Without reference I received an apparent automated response copying in the help desk. Regarding a fault I had apparently encountered! All that was required was phone call as requested, initially by your client liaison and subsequently by me to gain clarity on my options !”

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(Support) - Posted 1 year ago

Thank you for your honest feedback, we're sorry to hear your experience didn't meet expectations. As part of our commitment to constantly improve our services, your comments have been passed on to our Customer Account Management team, who have taken your comments on board. I understand you received a call from us on Friday, however if you have any further queries or feedback regarding this, please let us know on customerrelations@cobweb.com and we'll be happy to help you.

Posted 1 year ago

“Ticket was closed straight away and didn't even give us time to check to see if this worked.”

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