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Cobweb Reviews

4.7 Rating 7,256 Reviews
95 %
of reviewers recommend Cobweb
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About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Cobweb 5 star review on 14th August 2024
Anonymous
Anonymous
Anonymous  // 01/01/2019
Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Gareth A
Verified Buyer
“Lack of communication and took to long to order licences was told one price and then the price changed”
Helpful Report
(Support) - Posted 2 weeks ago
Robert P
Verified Buyer
“Over charged and info requested delivered a month late, and then only when I chased.”
Helpful Report
(Support) - Posted 1 month ago
Anonymous
Verified Buyer
“Whilst the solution was effective it took a week to get one and a lot of chasing. On the 2 times i called, 2 days apart it felt like my ticket had been forgotten or made no progress due to staff sickness. On a brighter note Josh Puddick who answred the phone on my final chaser was excellent, he gave me a solution to the issue within hours of calling.”
Helpful Report
(Support) - Posted 5 months ago
Anthohny S
Verified Buyer
“I pay for tech support that couldn’t be provided, I went to Microsoft who resolved and added the DNS records at no cost”
Helpful Report
(Support) - Posted 6 months ago
Carolyne
Verified Buyer
“lack of information, no clear person responsible, have been trying to have a new signature created for over two weeks and nothing has happened. Very disappointing.”
Helpful Report
(Service Addition) - Posted 9 months ago
Winston H
Verified Buyer
“didnt fix and said it is hardware, it isnt, I gave a new mouse and still didnt work”
Helpful Report
(Support) - Posted 10 months ago
Hi Winston, We’re very sorry to hear your experience hasn’t met expectations on this occasion. Given your feedback, your ticket will be reviewed and we’ll be in contact with you to discuss further.
Posted 10 months ago
Stephen
Verified Buyer
“Wasted quite a bit of time on this and didn't resolve it. Have given up for today.”
Helpful Report
(Support) - Posted 11 months ago
Hi Stephen, We’re very sorry to hear your experience hasn’t met expectations on this occasion. Given your feedback, your ticket will be reviewed now and we’ll be in touch shortly.
Posted 11 months ago
Anthony
Verified Buyer
“Terrible support.”
Helpful Report
(Support) - Posted 11 months ago
Hi, Thank you for your review. We’re very sorry to hear your experience hasn’t met expectations on this occasion. Given your feedback, your ticket will be reviewed and we’ll be in touch shortly.
Posted 11 months ago
""
Verified Buyer
“So, I emailed asking Cobweb to set up a new employee and nothing happened, but they managed to send me an email asking for a review…. not sure what they’re expecting me to say…”
Helpful Report
(Support) - Posted 1 year ago
Hi, Thank you for your review. Given your feedback, we will review your ticket and call you to check this has been resolved for you. If you would like to provide any further feedback, please contact us at customerrelations@cobweb.com. Kind regards, Cobweb
Posted 1 year ago
"Tina"
Verified Buyer
“I received an email from a newly appointed client liaison in which he requested time to have a telephone conversation, as a result of some work that we were having done to our website. I thought it would be helpful to speak to him regarding the use of the various platforms that are involved with our emails. Without reference I received an apparent automated response copying in the help desk. Regarding a fault I had apparently encountered! All that was required was phone call as requested, initially by your client liaison and subsequently by me to gain clarity on my options !”
Helpful Report
(Support) - Posted 1 year ago
Thank you for your honest feedback, we're sorry to hear your experience didn't meet expectations. As part of our commitment to constantly improve our services, your comments have been passed on to our Customer Account Management team, who have taken your comments on board. I understand you received a call from us on Friday, however if you have any further queries or feedback regarding this, please let us know on customerrelations@cobweb.com and we'll be happy to help you.
Posted 1 year ago
"Anonymous"
Verified Buyer
“Ticket was closed straight away and didn't even give us time to check to see if this worked.”
Helpful Report
(Support) - Posted 2 years ago
Hi, Thank you for your feedback. We are extremely sorry to hear you had a negative experience when trying to set up your service. If you would like to discuss further please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com Kindest regards Cobweb
Posted 2 years ago
"Anonymous"
Verified Buyer
“On three occasions I asked for an extra email box but was give a more expensive Microsoft 365 account”
Helpful Report
(Support) - Posted 2 years ago
Hi, Thank you for your feedback. We are extremely sorry to hear you had a negative experience when trying to set up your service. If you would like to discuss further please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com Kindest regards Cobweb
Posted 2 years ago
Robert
Verified Buyer
“The response was essentially - dunno! Pretty poor I think”
Helpful Report
(Support) - Posted 2 years ago
Hi Robert, We are very sorry to hear about this, we have passed your message along to our Customer Relations team who are investigating this issue and will get back to you shortly. Kind regards, Cobweb
Posted 2 years ago
Anonymous
Verified Buyer
“Appalling level of service, then lied about following up!! Pathetic”
Helpful Report
(Support) - Posted 2 years ago
Hi, Thank you for your feedback. We are extremely sorry to hear you had a negative experience. If you would like to discuss further please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com Kindest regards
Posted 2 years ago
Anonymous
Verified Buyer
“No useful support provided”
Helpful Report
(Support) - Posted 2 years ago
Hi, Thank you for your feedback. We are extremely sorry to hear you had a negative experience when trying to set up your service. If you would like to discuss further please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com Kindest regards
Posted 2 years ago
Anonymous
Verified Buyer
“To find ourselves suddenly - and I do mean from one day to the next - with no warning email notification, after being with microsoft outlook for emails our entire business lives and after all the years of paying Cobweb to service those email accounts is a very low blow blow indeed. Unscrupulous to say the least. Microsoft blithely decided our accounts on older devices constituted ‘’legacy” accounts which they are no longer interested in and simply dropped us. I have in effect lost all my email folders because Microsoft will not migrate them. Now to even get my mail I have to go to an outlook site via Safari to a layout that is one of the worst I have experienced. Microsoft Outlook, you have certainly joined the ranks of the untrustworthy.”
Helpful Report
(Support) - Posted 2 years ago
Hi, Thank you for your feedback. We are extremely sorry to hear you had a negative experience when trying to set up your service. If you would like to discuss further, please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com Kindest regards Cobweb
Posted 2 years ago
James
Verified Buyer
“'How was your experience' emails sent = 2. Problems fixed = 0.”
Helpful Report
(Support) - Posted 2 years ago
Hi James, Thank you for your review - We have informed our Customer Relations team and they will contact you shortly. If there is anything else we can help you with, then please do contact us. Kind regards, Cobweb
Posted 2 years ago
James
Verified Buyer
“Case closed and feedback survey sent before the case was anywhere near a resolution - and the solution provided by the Cobweb team member wasn't correct.”
Helpful Report
(Support) - Posted 2 years ago
Hi James, Thank you for your review - We have informed our Customer Relations team and they will contact you shortly. If there is anything else we can help you with, then please do contact us. Kind regards, Cobweb
Posted 2 years ago
James
Verified Buyer
“The person I spoke with was OK but Cobweb leave a great deal to be desired. I had no notification that you were suspending support for Thunderbird emails yesterday. I had to phone support to discover the situation. Furthermore that you will cease support completely for Thunderbird in October. I am just a private individual but have been with Cobweb since you virtually set up many years ago and certainly from my point of view I am unhappy with the situation. Jim Ferris”
Helpful Report
(Support) - Posted 3 years ago
David
Verified Buyer
“This is the second request for a review you have sent me for a simple request which was hopelessly undelivered. Please contact me for more details, if you are genuinely interested in my disasistifaction.”
Helpful Report
(Support) - Posted 3 years ago
Hi David Hi, Thank you for your review. We are very sorry to hear your experience didn’t meet your expectation on this occasion. Given your feedback, Customer Relations will call to discuss further. Kindest regards Cobweb
Posted 3 years ago
Cobweb is rated 4.7 based on 7,256 reviews
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