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Cobweb Reviews

4.7 Rating 6,270 Reviews

94 %

of reviewers recommend Cobweb

Company Reviews

About Cobweb:

Cobweb is one of Europe’s largest cloud solutions providers. Born in the cloud in 1996, Cobweb’s cloud services and solutions have empowered organisations of all size to grow into flexible, agile businesses through the deployment of best-of-breed cloud technologies. A member of the Cloud Industry Forum (CIF) and a Microsoft Gold Partner, we pride ourselves on innovation, and liberating customers through technology, backed up by 24*7 UK -based advice and support.

Visit Website

Phone:

0333 331 4962

Email:

customerrelations@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place
Fareham
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received an email from a newly appointed client liaison in which he requested time to have a telephone conversation, as a result of some work that we were having done to our website. I thought it would be helpful to speak to him regarding the use of the various platforms that are involved with our emails. Without reference I received an apparent automated response copying in the help desk. Regarding a fault I had apparently encountered! All that was required was phone call as requested, initially by your client liaison and subsequently by me to gain clarity on my options !”

(Support) - Posted 1 month ago

Thank you for your honest feedback, we're sorry to hear your experience didn't meet expectations. As part of our commitment to constantly improve our services, your comments have been passed on to our Customer Account Management team, who have taken your comments on board. I understand you received a call from us on Friday, however if you have any further queries or feedback regarding this, please let us know on customerrelations@cobweb.com and we'll be happy to help you.

Posted 1 month ago

“Ticket was closed straight away and didn't even give us time to check to see if this worked.”

(Support) - Posted 10 months ago

Hi, Thank you for your feedback. We are extremely sorry to hear you had a negative experience when trying to set up your service. If you would like to discuss further please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com Kindest regards Cobweb

Posted 10 months ago

“On three occasions I asked for an extra email box but was give a more expensive Microsoft 365 account”

(Support) - Posted 10 months ago

Hi, Thank you for your feedback. We are extremely sorry to hear you had a negative experience when trying to set up your service. If you would like to discuss further please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com Kindest regards Cobweb

Posted 10 months ago

“The response was essentially - dunno! Pretty poor I think”

(Support) - Posted 11 months ago

Hi Robert, We are very sorry to hear about this, we have passed your message along to our Customer Relations team who are investigating this issue and will get back to you shortly. Kind regards, Cobweb

Posted 11 months ago

“Appalling level of service, then lied about following up!! Pathetic”

(Support) - Posted 1 year ago

Hi, Thank you for your feedback. We are extremely sorry to hear you had a negative experience. If you would like to discuss further please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com Kindest regards

Posted 1 year ago

“No useful support provided”

(Support) - Posted 1 year ago

Hi, Thank you for your feedback. We are extremely sorry to hear you had a negative experience when trying to set up your service. If you would like to discuss further please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com Kindest regards

Posted 1 year ago

“To find ourselves suddenly - and I do mean from one day to the next - with no warning email notification, after being with microsoft outlook for emails our entire business lives and after all the years of paying Cobweb to service those email accounts is a very low blow blow indeed. Unscrupulous to say the least. Microsoft blithely decided our accounts on older devices constituted ‘’legacy” accounts which they are no longer interested in and simply dropped us. I have in effect lost all my email folders because Microsoft will not migrate them. Now to even get my mail I have to go to an outlook site via Safari to a layout that is one of the worst I have experienced. Microsoft Outlook, you have certainly joined the ranks of the untrustworthy.”

(Support) - Posted 1 year ago

Hi, Thank you for your feedback. We are extremely sorry to hear you had a negative experience when trying to set up your service. If you would like to discuss further, please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com Kindest regards Cobweb

Posted 1 year ago

“'How was your experience' emails sent = 2. Problems fixed = 0.”

(Support) - Posted 1 year ago

Hi James, Thank you for your review - We have informed our Customer Relations team and they will contact you shortly. If there is anything else we can help you with, then please do contact us. Kind regards, Cobweb

Posted 1 year ago

“Case closed and feedback survey sent before the case was anywhere near a resolution - and the solution provided by the Cobweb team member wasn't correct.”

(Support) - Posted 1 year ago

Hi James, Thank you for your review - We have informed our Customer Relations team and they will contact you shortly. If there is anything else we can help you with, then please do contact us. Kind regards, Cobweb

Posted 1 year ago

“The person I spoke with was OK but Cobweb leave a great deal to be desired. I had no notification that you were suspending support for Thunderbird emails yesterday. I had to phone support to discover the situation. Furthermore that you will cease support completely for Thunderbird in October. I am just a private individual but have been with Cobweb since you virtually set up many years ago and certainly from my point of view I am unhappy with the situation. Jim Ferris”

(Support) - Posted 1 year ago

“This is the second request for a review you have sent me for a simple request which was hopelessly undelivered. Please contact me for more details, if you are genuinely interested in my disasistifaction.”

(Support) - Posted 1 year ago

Hi David Hi, Thank you for your review. We are very sorry to hear your experience didn’t meet your expectation on this occasion. Given your feedback, Customer Relations will call to discuss further. Kindest regards Cobweb

Posted 1 year ago

“Normally you guys are great and I appreciate the service. The last individual I spoke to on the query needs some customer service training, they guys before then were ace. Happy to give you detail and as stated normally you guys are great.”

(Support) - Posted 1 year ago

Hi Gordon, Thank you for your review - we really appreciate your honest feedback.  We have informed our Customer Relations team and they will contact you shortly. If there is anything else we can help you with, then please do contact us. Kind regards, Cobweb

Posted 1 year ago

“i have problems with emails going into junk- both directions. i have sent examples but it still happens.”

(Support) - Posted 1 year ago

Hi Margaret, We are really sorry to hear about this - we have passed your message along to our Customer Relations team who are currently looking into this and will be in contact with you shortly. Kind regards, Cobweb

Posted 1 year ago

“Completed before requested date”

(Support) - Posted 1 year ago

Hi, We are very sorry to hear about this, we have passed your message along to our Customer Relations team who are investigating this issue and will get back to you shortly. Kind regards, Cobweb

Posted 1 year ago

“Took nearly two weeks to resolve issue which was remove an email address. Another one never got actioned 21/1/21. We now do not need it now but feel we need to chase up with phone calls in future.”

(Support) - Posted 1 year ago

Hi Karyn, We are really sorry to hear about this - we have passed your message along to our Customer Relations team who are currently looking into this and will be in contact with you shortly. Kind regards, Cobweb

Posted 1 year ago

“slow response to a simple license addition”

(Support) - Posted 1 year ago

HI Catriona, We are very sorry to hear about this, we have passed your message along to our Customer Relations team who are investigating this issue and will get back to you shortly. Kind regards, Cobweb

Posted 1 year ago

“The outage should have never happened in the first place, very poor service”

(Support) - Posted 2 years ago

Hi Lee Hi, Thank you so much for taking the time to write a review. We are very sorry to hear your experience didn’t meet your expectation on this occasion and following your conversation with customer relations. Kindest Regards Cobweb

Posted 2 years ago

“It took the 2 weeks to eventually respond and pay attention to my query that my international calling plan was not working. I lost money because of that. I lot can be done to improve response times. Also they were really not sure what was wrong they were just doing trial and error. Very poor service”

(Support) - Posted 2 years ago

Hi Wadza, We are very sorry to hear about this, we have passed your message along to our Customer Relations team who are investigating points raised and will get back to you shortly. Kind regards Cobweb

Posted 2 years ago

“I still haven't had the problem fixed so not good”

(Support) - Posted 2 years ago

Hi lesley, we have passed your message along to our Customer Relations team who are currently looking into this and will be in contact with you shortly. Kind regards, Cobweb

Posted 2 years ago

“Closed the ticket without addressing the questions.”

(Support) - Posted 2 years ago

Hi, We are very sorry to hear about this, we have passed your message along to our Support Team who are looking into this issue and will get back to you shortly. Regards Cobweb

Posted 2 years ago

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Cobweb is rated 4.7 based on 6,270 reviews