Cobweb Reviews

Name: Cobweb
Address: Cobweb Solutions Ltd, Delme 3, Delme Place, Cobweb Solutions Ltd, Delme 3, Delme Place, Hampshire
Rating: 4.75

4.8 Rating 8,311 Reviews

95 %

of reviewers recommend Cobweb

Company Reviews

Info

About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not happy this was introduced with little notice this is haveing a serious impact on our buisness”

Helpful Report

(Support) - Posted 1 month ago

“Whilst there was a very quick response it did not answer my query or grant me access to invoice copies.”

Helpful Report

(Support) - Posted 1 month ago

“Specific exclusions for our CEO missed on two occasions, both at initial set up and on completion of project.”

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(Service Addition) - Posted 1 month ago

“Poor customer service”

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(Service Addition) - Posted 1 month ago

“Really not a fan in anyway of Cobweb. Charged for services we dont want and not having the ability to manage our own domains via a portal.”

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(Support) - Posted 2 months ago

“We’ve been with Cobweb for about 20 years. Their customer service used to be good. It’s not terrible so we’re leaving”

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(Support) - Posted 3 months ago

“Trying to increase spend with you and your support guys are putting hurdles in the way. Your CEO / CRO must be pulling his hair out! (What hair he has left!)”

Helpful Report

(Support) - Posted 3 months ago

“Overall it has been painful trying to get this situation resolved licenses were not assigned correctly. I sent numerous emails and made at least two phone calls trying to sort this out and there were still delays. Not sure why I’m paying for Support if it’s so poor.”

Helpful Report

(Support) - Posted 4 months ago

“Just get repeated auto generated messages that do not actually help solve the problem.”

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(Support) - Posted 5 months ago

Hi there, We’re sorry you’re receiving repeated auto-generated messages that don’t solve the problem. We’ll review our systems to ensure your issue is addressed and provide real assistance. If you still need help now, please share details and we’ll assist directly. Warm regards, Team Cobweb

Posted 5 months ago

“i didnt receive any help or reassurance. i received a fake email and invoice identical to the real thing.”

Helpful Report

(Support) - Posted 6 months ago

Hi there, We’re very sorry you received a fake email and invoice. That’s unacceptable, and we’ll investigate immediately to understand how this happened and prevent it from recurring. We’ll also review our security measures and communications to ensure you receive genuine, clearly identifiable messages in the future. If you need assistance now, let us know and we’ll support you directly. Kind regards, Team Cobweb

Posted 6 months ago

“no point this has been a waste of time”

Helpful Report

(Support) - Posted 7 months ago

Hi there, We’re sorry to hear you felt it was a waste of time. We’ll review our processes to understand where we fell short and improve. Warm regards, Team Cobweb

Posted 7 months ago

“The resolution of this ticket doesn't resolve the current issue with the production session hosts...”

Helpful Report

(Support) - Posted 7 months ago

Hi there, We’re sorry to hear the resolution didn’t address the current issue with your production session hosts. We’ll review this as a priority and someone will be in touch to discuss next steps and how we can resolve it. Kind regards, Team Cobweb

Posted 7 months ago

“being closed as i had'nt responded from an eamil less than 24 hours earlier?!”

Helpful Report

(Support) - Posted 8 months ago

Hi there, We’re sorry to hear your experience didn’t meet expectations. We’ll review this as a priority and someone will be in touch to discuss further. Kind regards, Team Cobweb

Posted 8 months ago

“Don’t ask for a review before you respond to the service request.”

Helpful Report

(Support) - Posted 9 months ago

Hi there, We’re sorry your experience fell short. We’ll review this as a priority and someone will be in touch to discuss further. Kind regards, Team Cobweb

Posted 9 months ago

“Frankly avoid the issue and failed in duty of care V bad customer relations Canning”

Helpful Report

(Support) - Posted 9 months ago

Hi Tony, We’re very sorry to hear your experience hasn’t met expectations and that you felt let down on duty of care and customer relations. We’ll escalate this as a priority and review what happened. Our team will be in touch to discuss further. Kind regards, Team Cobweb

Posted 9 months ago

“Very slow and not proactive - always reliant on E3 to cahse for updates. Migrated to Cobweb in March 2025 but onboarding lasted until late November - with still some outstanding set up issues remaining.”

Helpful Report

(Service Addition) - Posted 10 months ago

“Does not work, just adds confusion Get to Cobweb home to be told we are not registered - and thats after logging in with Global Admin Result is - You just lost a sale, purchased licenses elsewhere and applied locally, Not ideal and very frustrating but typical Cobweb Bear in mind this action was taken from the original request to access cobweb home - Your reply was:- To access Cloud Market, you will first need to access Cobweb Home, please refer to the attached guide which walks you through the login process, you may need to be a Microsoft Global Admin to complete this process for your business. Once logged in, click on the Cloud Market link, enter your email address, click continue and then “Forgot Password” to set your new password. Cloud Market does not contain pricing; you can find pricing in Cobweb Home located here If you have any questions, we’re here to help.”

Helpful Report

(Support) - Posted 10 months ago

“wasn’t interested to help or suggest any help. waste of a phone call. iv been a customer for over 15 years .”

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(Support) - Posted 11 months ago

“Why is it only possible to access Cobweb now via a M365 tenancy. We do not want to do this full stop.”

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(Support) - Posted 11 months ago

“We used them for years. Then we moved onto O365. Then they started charging me for support (at 5x the cost of the mail boxes). Avoid.”

Helpful Report

(Support) - Posted 1 year ago

Cobweb is rated 4.8 based on 8,311 reviews