Cobweb Reviews - Read 3,825 Genuine Customer Reviews

“Took far too long and too much chasing to have simple changes to set up made. Very disappointing.”

(Support) - Posted 1 day ago

Hi Jo Thank you for your review, we are sorry to hear your experience did not meet expectation on this occasion. Please do reach out to our Customer Relations team if you wish to discuss your concerns further at customerrelations@cobweb.com Kind regards Cobweb

Posted 1 day ago

“It seemed that the concept of unable to access email because the password was locked did not enter consciousness - "send me an AUTHORITY email" - DIFFICULT when I can't access email - etc A really poor resolution with bizarre, can you tell me your postcode to validate when we had been on the phone for 2 hours!! Complete mess”

(Support) - Posted 5 days ago

“This issue has not yet been resolved. Please can someone get in touch to advise how this can be progressed. Thank you. Amanda”

(Support) - Posted 1 week ago

Hi Amanda Thank you for your review. We are sorry this hasn't been resolved for you. One of our support colleagues will be in touch to discuss further. Regards, Cobweb

Posted 1 week ago

“This was not a problem I reported, so something is wrong”

(Support) - Posted 2 weeks ago

Hi Thank you for your review, we are currently looking into this further. Should you wish to discuss your feedback please contact our Customer Relations team on 0345 223 9000 option 4 or at customerrelations@cobweb.com Kind regards Cobweb

Posted 2 weeks ago

“email said you have contacted me several times - i have no emails or phone records of this”

(Support) - Posted 3 weeks ago

Hi We are sorry to hear your experience did not meet expectation on this occasion and have arranged for a member of our support team to reach out to you. Should you wish to discuss your feedback further please contact our Customer Relations team on 0345 223 9000 or at customerrelations@cobweb.com Kind regards Cobweb

Posted 3 weeks ago

“I asked this email address to be set up on Monday. It is now Thursday. Pauline tried to call you this morning and held on for twenty minutes and gave up. I want someone to call me tomorrow to answer why this happened. 07966528640.”

(Support) - Posted 1 month ago

Hi John Thank you for your review, we are sorry to hear your experience did not meet expectation on this occasion. A member of our Customer Relations Team will be in contact with you tomorrow, alternatively you can reach them on 0345 223 9000 option 4 or at customerrelations@cobweb.com Kind regards Cobweb

Posted 1 month ago

“We are a new client and I appear to have been ignored on several occasions. Firstly our migration from KCOM To Cobweb was delayed and no-one keep me informed on what was happening - in spite of my requests for feedback/updates. After it was eventually done I asked for help with passwords on 2 of our 3 email accounts and had no response. And to my surprise, yesterday out of the blue I stopped receiving emails! I thought it may perhaps be a glitch or a quiet afternoon but when nothing came through this morning I became extremely worried - my email is vitally important to my job. I called your Support Line and was on hold for a Technical Issue for 53 minutes before I gave up and tried another number. This is not acceptable! Eventually I reached a Technician who guided me on what I needed to do - Change my DNS records. I don't understand why this wasn't explained in the very beginning and why I had to experience an issue before the problem could be resolved - this should have been explained as part of the migration process! I have no idea how to do this nor what is required - I contacted our Domain Hosting Supplier who reluctantly guided me through making the changes. Sadly it can take up to 24 hours for the changes to take effect and I may have lost very valuable emails in between. Although I spoke to 2 rather helpful Cobweb Technicians today I am very disappointed and disgruntled regarding the services provided thus far. A final note - I managed to get the passwords changed today as per my request weeks ago - a Ticket had never been created for this query!!!”