Evan helped me to resolve issue after 2 phone calls. Cobweb resources were incomplete so there were 2 steps which I did not realize needed action in the migrating instructions provided by yourselves. I spent 1.5 hours looping around Microsoft old account areas because of this. Evan did not seem to think that this was regrettable, maybe Cobweb feel that their clients should all have a higher level of technical awareness (I am not a business although this is a 'business account' for Exchange purposes. Got there in the end so grateful for that; more warmth ? might be good for customers