Login
Start Free Trial Are you a business?? Click Here

Cobweb Reviews

4.7 Rating 6,789 Reviews
94 %
of reviewers recommend Cobweb
Read Cobweb Reviews

About Cobweb:

Cobweb is one of Europe’s largest cloud solutions providers. Born in the cloud in 1996, Cobweb’s cloud services and solutions have empowered organisations of all size to grow into flexible, agile businesses through the deployment of best-of-breed cloud technologies. A member of the Cloud Industry Forum (CIF) and a Microsoft Gold Partner, we pride ourselves on innovation, and liberating customers through technology, backed up by 24*7 UK -based advice and support.

Visit Website

Phone:

0333 331 4962

Email:

customerrelations@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place
Fareham
PO16 8UX

Anonymous
Anonymous  // 01/01/2019
Savannah in finance was competent, solution-driven, available and followed up on my requests. She single handedly restored my faith in Cobweb, which was waning after some dubious encounters with support assistants. Thanks for all your help Savannah!
Helpful Report
(Support) - Posted 1 hour ago
too slow and painful as a process, why does it always take days and need approval for such simple amendments
Helpful Report
(Support) - Posted 3 hours ago
A most brilliant company. Contrary to the general low level of response/ service, being experienced personally and with friends and colleagues with uk companies COBWEB always excels!!!!! Prompt responses, attentive knowledgeable agents. Always a pleasure to deal with them.
Helpful Report
(Support) - Posted 23 hours ago
Hi Barry, Thank you for your kind words, we're extremely happy to hear you were pleased with the service provided by our support team and the great teamwork. Please do let us know if there is anything else we can help you with. Kind regards Cobweb
Posted 6 hours ago
Having been unable to access emails for 48 hours, thanks to Marc in support, I am now back up and running again.
Helpful Report
(Support) - Posted 1 day ago
Hi Andrew, Thank you for your kind words, we're extremely happy to hear you have been pleased with the information provided by Marc and thank you for your feedback. Many thanks Cobweb
Posted 1 day ago
I'm grateful to Cobweb for pursuing this issue with Microsoft. However, we did get off to a rather slow start especially as I'd gone to the trouble of enlisting the support of a good friend who is an IT consultant who works with Microsoft products. He was able to perform a number of tests plus log in from a separate PC in a different location and came up with some useful hints as to where the fault might lie. It seems that once Cobweb handed the problem over to MS in India the issue ground along having been cascaded to a specialist team. Although the fault seems to be rectified MS are being rather coy about explaining what caused the issue and whether it was more widespread. I'm disappointed that CS aren't more enthusiastic to learn what went wrong in order to broaden their knowledge base.
Helpful Report
(Support) - Posted 1 day ago
Hi Chris, We are sorry we didn't meet expectations on this occasion and we will review the case as part of our continuous improvement programme. Thank you for your feedback. Kind regards Cobweb
Posted 1 day ago
I pay for tech support that couldn’t be provided, I went to Microsoft who resolved and added the DNS records at no cost
Helpful Report
(Support) - Posted 1 day ago
Excellent service. Friendly, efficient and solved the problem. Thank you to Marc
Helpful Report
(Support) - Posted 2 days ago
Hi Liz, Thank you for your kind words, we're extremely happy to hear you were pleased with the service provided by Marc. Please do let us know if there is anything else we can help you with. Kind regards Cobweb
Posted 1 day ago
Extremely quick & comprehensive follow-up which ultimately resulted in a phone call and remote access to resolve the issue. Top notch!
Helpful Report
(Support) - Posted 2 days ago
Hi Mark, Thank you - we are pleased you were happy with set up service provided. Please do let us know if there is anything else we can help you with. Many Thanks Cobweb
Posted 1 day ago
Great support!
Helpful Report
(Support) - Posted 2 days ago
Hi Tsvetelina, Thank you so much for taking the time to write a review. We are delighted to hear you were pleased with our service. We constantly strive to improve our customer service and offer the best support to our customers. Please do contact us if there is anything else we can help you with. Kind regards Cobweb
Posted 2 days ago
Very responsive support. Thank you!
Helpful Report
(Support) - Posted 3 days ago
Hi Lianne, Thank you for your review, we are very glad to hear you were happy with the service provided. If there is anything else, we can help you with then please do contact us. Kind Regards Cobweb
Posted 2 days ago
Ticket handled efficiently.
Helpful Report
(Support) - Posted 3 days ago
Hi That's great to hear - thank you for your review and feedback. Regards, Cobweb
Posted 2 days ago
Minimum 10 characters.
Helpful Report
(Support) - Posted 3 days ago
Hi, Many thanks for your review and five-star review. Kind regards Cobweb
Posted 2 days ago
Quick support
Helpful Report
(Support) - Posted 3 days ago
Hi That's great to hear - thank you for your review and feedback. Regards, Cobweb
Posted 3 days ago
Elliot was efficient and friendly. He sorted the issue quickly
Helpful Report
(Support) - Posted 4 days ago
Hi Liz, Thank you for your lovely feedback, we're extremely happy to hear you have been pleased with the service provided by Elliot and for your continued custom over the years. Kind regards Cobweb
Posted 4 days ago
Very good service and follow up
Helpful Report
(Service Addition) - Posted 4 days ago
Hi Adam, Thank you for your kind words, we're extremely happy to hear you have been pleased with the service provided by Cobweb and thank you for your custom. Kind regards Lisa
Posted 4 days ago
EXceptional customer service with problem solved within the hour.
Helpful Report
(Support) - Posted 6 days ago
Hi Hilary, Thank you for your kind words, we're extremely happy to hear you were pleased with the service provided by our support team and the great teamwork. Please do let us know if there is anything else we can help you with. Kind regards Cobweb
Posted 4 days ago
Did exactly what I asked for, and quickly too!
Helpful Report
(Support) - Posted 1 week ago
Hi Steph Thank you for your review and feedback. Regards, Cobweb
Posted 1 week ago
Excellent service
Helpful Report
(Support) - Posted 1 week ago
Hi Sue That's good to hear - thank you for your review and feedback. Regards, Cobweb
Posted 1 week ago
Josh was extremely helpful and resolved my issue very efficiently. Great service
Helpful Report
(Support) - Posted 1 week ago
Hi Martin Thank you for taking the time to provide a review and feedback for Josh, it is much appreciated. Regards, Cobweb
Posted 1 week ago
Excellent solution and support.
Helpful Report
(Support) - Posted 1 week ago
Hi That's great to hear - thank you for your review and feedback. Regards, Cobweb
Posted 1 week ago
Cobweb is rated 4.7 based on 6,789 reviews