Cobweb Reviews

Name: Cobweb
Address: Cobweb Solutions Ltd, Delme 3, Delme Place, Fareham
Rating: 4.73

4.7 Rating 6,789 Reviews

94 %

of reviewers recommend Cobweb

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About Cobweb:

Cobweb is one of Europe’s largest cloud solutions providers. Born in the cloud in 1996, Cobweb’s cloud services and solutions have empowered organisations of all size to grow into flexible, agile businesses through the deployment of best-of-breed cloud technologies. A member of the Cloud Industry Forum (CIF) and a Microsoft Gold Partner, we pride ourselves on innovation, and liberating customers through technology, backed up by 24*7 UK -based advice and support.

Visit Website

Phone:

0333 331 4962

Email:

customerrelations@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place
Fareham
PO16 8UX

Cobweb 5 star review on 14th August 2024

Anonymous

Anonymous // 01/01/2019

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“Savannah in finance was competent, solution-driven, available and followed up on my requests. She single handedly restored my faith in Cobweb, which was waning after some dubious encounters with support assistants. Thanks for all your help Savannah!”

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(Support) - Posted 1 hour ago

“too slow and painful as a process, why does it always take days and need approval for such simple amendments”

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(Support) - Posted 3 hours ago

“A most brilliant company. Contrary to the general low level of response/ service, being experienced personally and with friends and colleagues with uk companies COBWEB always excels!!!!! Prompt responses, attentive knowledgeable agents. Always a pleasure to deal with them.”

Helpful Report

(Support) - Posted 23 hours ago

Hi Barry, Thank you for your kind words, we're extremely happy to hear you were pleased with the service provided by our support team and the great teamwork. Please do let us know if there is anything else we can help you with. Kind regards Cobweb

Posted 6 hours ago

“Having been unable to access emails for 48 hours, thanks to Marc in support, I am now back up and running again.”

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(Support) - Posted 1 day ago

Hi Andrew, Thank you for your kind words, we're extremely happy to hear you have been pleased with the information provided by Marc and thank you for your feedback. Many thanks Cobweb

Posted 1 day ago

“I'm grateful to Cobweb for pursuing this issue with Microsoft. However, we did get off to a rather slow start especially as I'd gone to the trouble of enlisting the support of a good friend who is an IT consultant who works with Microsoft products. He was able to perform a number of tests plus log in from a separate PC in a different location and came up with some useful hints as to where the fault might lie. It seems that once Cobweb handed the problem over to MS in India the issue ground along having been cascaded to a specialist team. Although the fault seems to be rectified MS are being rather coy about explaining what caused the issue and whether it was more widespread. I'm disappointed that CS aren't more enthusiastic to learn what went wrong in order to broaden their knowledge base.”

Helpful Report

(Support) - Posted 1 day ago

Hi Chris, We are sorry we didn't meet expectations on this occasion and we will review the case as part of our continuous improvement programme. Thank you for your feedback. Kind regards Cobweb

Posted 1 day ago

“I pay for tech support that couldn’t be provided, I went to Microsoft who resolved and added the DNS records at no cost”

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(Support) - Posted 1 day ago

“Excellent service. Friendly, efficient and solved the problem. Thank you to Marc”

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(Support) - Posted 2 days ago

Hi Liz, Thank you for your kind words, we're extremely happy to hear you were pleased with the service provided by Marc. Please do let us know if there is anything else we can help you with. Kind regards Cobweb

Posted 1 day ago

“Extremely quick & comprehensive follow-up which ultimately resulted in a phone call and remote access to resolve the issue. Top notch!”

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(Support) - Posted 2 days ago

Hi Mark, Thank you - we are pleased you were happy with set up service provided. Please do let us know if there is anything else we can help you with. Many Thanks Cobweb

Posted 1 day ago

“Great support!”

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(Support) - Posted 2 days ago

Hi Tsvetelina, Thank you so much for taking the time to write a review. We are delighted to hear you were pleased with our service. We constantly strive to improve our customer service and offer the best support to our customers. Please do contact us if there is anything else we can help you with. Kind regards Cobweb

Posted 2 days ago

“Very responsive support. Thank you!”

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(Support) - Posted 3 days ago

Hi Lianne, Thank you for your review, we are very glad to hear you were happy with the service provided. If there is anything else, we can help you with then please do contact us. Kind Regards Cobweb

Posted 2 days ago

“Ticket handled efficiently.”

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(Support) - Posted 3 days ago

Hi That's great to hear - thank you for your review and feedback. Regards, Cobweb

Posted 2 days ago

“Minimum 10 characters.”

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(Support) - Posted 3 days ago

Hi, Many thanks for your review and five-star review. Kind regards Cobweb

Posted 2 days ago

“Quick support”

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(Support) - Posted 3 days ago

Hi That's great to hear - thank you for your review and feedback. Regards, Cobweb

Posted 3 days ago

“Elliot was efficient and friendly. He sorted the issue quickly”

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(Support) - Posted 4 days ago

Hi Liz, Thank you for your lovely feedback, we're extremely happy to hear you have been pleased with the service provided by Elliot and for your continued custom over the years. Kind regards Cobweb

Posted 4 days ago

“Very good service and follow up”

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(Service Addition) - Posted 4 days ago

Hi Adam, Thank you for your kind words, we're extremely happy to hear you have been pleased with the service provided by Cobweb and thank you for your custom. Kind regards Lisa

Posted 4 days ago

“EXceptional customer service with problem solved within the hour.”

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(Support) - Posted 6 days ago

Hi Hilary, Thank you for your kind words, we're extremely happy to hear you were pleased with the service provided by our support team and the great teamwork. Please do let us know if there is anything else we can help you with. Kind regards Cobweb

Posted 4 days ago

“Did exactly what I asked for, and quickly too!”

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(Support) - Posted 1 week ago

Hi Steph Thank you for your review and feedback. Regards, Cobweb

Posted 1 week ago

“Excellent service”

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(Support) - Posted 1 week ago

Hi Sue That's good to hear - thank you for your review and feedback. Regards, Cobweb

Posted 1 week ago

“Josh was extremely helpful and resolved my issue very efficiently. Great service”

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(Support) - Posted 1 week ago

Hi Martin Thank you for taking the time to provide a review and feedback for Josh, it is much appreciated. Regards, Cobweb

Posted 1 week ago

“Excellent solution and support.”

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(Support) - Posted 1 week ago

Hi That's great to hear - thank you for your review and feedback. Regards, Cobweb

Posted 1 week ago

Cobweb is rated 4.7 based on 6,789 reviews