Cobweb Reviews

Name: Cobweb
Address: Cobweb Solutions Ltd, Delme 3, Delme Place, Cobweb Solutions Ltd, Delme 3, Delme Place, Hampshire
Rating: 4.75

4.8 Rating 8,167 Reviews

95 %

of reviewers recommend Cobweb

Company Reviews

Info

About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

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English

“Timely , professional , efficent , friendly”

Helpful Report

(Support) - Posted 33 minutes ago

“Big thanks to Josh who came up with a great solution to an issue we were having.”

Helpful Report

(Support) - Posted 1 hour ago

“Good, prompt and reliable service from the team at Cobweb. Savannah (Billing Admin) was particularly responsive and enagaging, projecting a good image for the company. Well done and thank you Savannah!”

Helpful Report

(Support) - Posted 1 day ago

Hi Andrew, Thanks for your review. We’re glad Savannah stood out and contributed a positive image of the team. If you need anything else, we’re here to help. Kind regards, Team Cobweb

Posted 2 hours ago

“Quick reponse in sending info as required”

Helpful Report

(Support) - Posted 2 days ago

Hi Daniel, Thanks for your review. We’re glad the quick response and information met your needs. If you need anything else, we’re here to help. Kind regards, Team Cobweb

Posted 2 hours ago

“Very helpful and persistent in finding the issue, many thanks to Evan.”

Helpful Report

(Support) - Posted 2 days ago

Hi there, Thanks for your review. We’re glad Evan was helpful and persistent in finding the issue. If you need anything else, we’re here to help. Kind regards, Team Cobweb

Posted 2 hours ago

“Excellent work by Evan Cook in getting an additional number on Teams to work even thought it was a new product from Microsoft.”

Helpful Report

(Support) - Posted 3 days ago

Hi Stephen, Thanks for your review. We’re glad Evan Cook did excellent work getting the additional number on Teams to work, even though it was a new product from Microsoft. If you need anything else, we’re here to help. Kind regards, Team Cobweb

Posted 2 hours ago

“two member who I was in contact with were very helpfull and they understood their work very well. They were timely and caring too.”

Helpful Report

(Support) - Posted 4 days ago

Hi there, Thanks for your review. We’re glad the two members were helpful, understood their work well, and were timely and caring. If you need anything else, we’re here to help. Kind regards, Team Cobweb

Posted 2 hours ago

“Really not a fan in anyway of Cobweb. Charged for services we dont want and not having the ability to manage our own domains via a portal.”

Helpful Report

(Support) - Posted 4 days ago

“Excellent support.”

Helpful Report

(Support) - Posted 4 days ago

Hi there, Thanks for your review. We're glad you found the support excellent. If you need anything else, we're here to help. Kind regards, Team Cobweb

Posted 2 hours ago

“Thanks for the clarification, it was really helpful thank you.”

Helpful Report

(Support) - Posted 4 days ago

Hi there, Thanks for your review. We're glad the clarification was helpful. If you need anything else, we're here to help. Kind regards, Team Cobweb

Posted 2 hours ago

“Thanks to Becky in Finance for helping out so efficently.”

Helpful Report

(Support) - Posted 6 days ago

Hi Andy, Thanks for your review. We’re glad Becky in Finance helped out efficiently. If you need anything else, we’re here to help. Kind regards, Team Cobweb

Posted 2 hours ago

“Great customer service acknowledged issue and explained it immediately and actioned and followed up on ticket to resolve”

Helpful Report

(Support) - Posted 6 days ago

Hi there, Thanks for your review. We’re glad we could acknowledge the issue, explain it clearly, action it, and follow up to resolve. If you need anything else, we’re here to help. Kind regards, Team Cobweb

Posted 2 hours ago

“Actioned very quickly which was really appreciated”

Helpful Report

(Support) - Posted 6 days ago

Hi there, Thanks for your review. We’re glad the action was completed quickly and appreciated. If you need anything else, we’re here to help. Kind regards, Team Cobweb

Posted 2 hours ago

“Great job Ben”

Helpful Report

(Support) - Posted 1 week ago

Hi there, Thanks for your review. We’re glad Ben did a great job. If you need anything else, we’re here to help. Kind regards, Team Cobweb

Posted 2 hours ago

“Quick query re Microdsoft Passkeys sorted siftly by Josh F”

Helpful Report

(Support) - Posted 1 week ago

Hi there, Thanks for your review. We’re glad the quick query about Microdsoft Passkeys was sorted by Josh F. If you need anything else, we’re here to help. Kind regards, Team Cobweb

Posted 2 hours ago

“Once support was received it was excellent. Josh was friendly, helpful and fast. The only issue was how long it took to get the initial support, as I was rung up not emailed. I don't answer numbers I don't know (they're usually sports hospitality!) and so without a message I didn't know it was Cobweb. Otherwise all good.”

Helpful Report

(Support) - Posted 1 week ago

Hi there, Thanks for your review. We’re glad the support later was excellent and that Josh was friendly, helpful and fast. Sorry about the delay with the initial contact and the phone call; we understand missing the call can be frustrating. If you need anything else, we’re here to help. Kind regards, Team Cobweb

Posted 1 week ago

“Rhys help with an urgent concern, we were worried that our systme had been hacked due to Phising emails recieved. Rhys atcted promptly and thoroughly and with a short amount of time (20 mins) he was able to identify the employee that had bee compromised and rectified it immediately.”

Helpful Report

(Support) - Posted 1 week ago

Hi there, Thanks for your review. We're glad Rhys could help quickly and identify the compromised employee. If you need anything else, we're here to help. Kind regards, Team Cobweb

Posted 1 week ago

“Really efficient an responsive with a detailed explanation of the support given”

Helpful Report

(Support) - Posted 1 week ago

Hi there, Thanks for your review. We're glad you found the support efficient and the explanations detailed. If you need anything else, we're here to help. Kind regards, Team Cobweb

Posted 1 week ago

“Always helpful and on the ball”

Helpful Report

(Support) - Posted 1 week ago

Hi there, Thanks for your review. We're glad you found Cobweb helpful and on the ball. If you need anything else, we're here to help. Kind regards, Team Cobweb

Posted 1 week ago

“The sudden failure to operate the scanner email from the printer is curious as it was working perfectly until the end of last week. That would suggest that it was already on the sytem and that our required re registration of the device and email service from it is unexplained.”

Helpful Report

(Support) - Posted 1 week ago

Cobweb is rated 4.8 based on 8,167 reviews