Cobweb Reviews

4.47 Rating 748 Reviews
88% of reviewers recommend Cobweb

About Cobweb: Cobweb is one of Europe’s largest cloud solutions providers. Born in the cloud in 1996, Cobweb’s cloud services and solutions have empowered organisations of all size to grow into flexible, agile businesses through the deployment of best-of-breed cloud technologies. A member of the Cloud Industry Forum (CIF) and a Microsoft Gold Partner, we pride ourselves on innovation, and liberating customers through technology, backed up by 24*7 UK -based advice and support.

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Phone:
0333 331 4962

Email:
customerrelations@cobweb.com

Location:
Cobweb Solutions Ltd, Delme 3, Delme Place, Cams Hall Estate

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Please rate the service and knowledge you received from our Customer Service Advisor
The speed of resolving the issue
"Andrew talked me through all the details of my query really well. very helpful."
Helpful Report
(Support) - Posted 3 hours ago
Hi,

We are happy to hear that, many thanks for your review.

Kindest regards

Cobweb
Posted 3 hours ago
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Please rate the service and knowledge you received from our Customer Service Advisor
The speed of resolving the issue
"Solved my issue promptly and explained the process to me."
Helpful Report
(Support) - Posted 4 hours ago
Hi Nicole

We are happy to hear that, many thanks for your review. Have a good day!

Regards,

Cobweb
Posted 3 hours ago
Please rate the service and knowledge you received from our Customer Service Advisor
The speed of resolving the issue
"Speedy, straightforward"
Helpful Report
(Support) - Posted 6 hours ago
Hi,

We are happy to hear that, many thanks for your review.

Kindest regards

Cobweb
Posted 6 hours ago
Please rate the service and knowledge you received from our Customer Service Advisor
The speed of resolving the issue
"Request was promptly dealt with."
Helpful Report
(Support) - Posted 17 hours ago
Hi Duncan

We are happy to hear that, many thanks for your review. Have a good day!

Regards,

Cobweb
Posted 9 hours ago
The speed of resolving the issue
"Order was processed quickly as expected"
Helpful Report
(Support) - Posted 1 day ago
Hi,

We are happy to hear that, many thanks for your review.

Kindest regards

Cobweb
Posted 1 day ago
Please rate the service and knowledge you received from our Customer Service Advisor
The speed of resolving the issue
"..…………………….."
Helpful Report
(Support) - Posted 1 day ago
Hi Sam

Thank you for your feedback - we will ask a member of our team to call you and assist with your query.

Regards,

Cobweb
Posted 9 hours ago
Please rate the service and knowledge you received from our Customer Service Advisor
The speed of resolving the issue
"Very quick response and answered the problem! Can't complain!"
Helpful Report
(Support) - Posted 1 day ago
Hi Sarah

Thank you for taking the time to review Cobweb

Regards,
Posted 1 day ago
Please rate the service and knowledge you received from our Customer Service Advisor
The speed of resolving the issue
"Statements like ‘I don’t know the exact formula’ and ‘I believe…’ aren’t helpful and do not constitute satisfactory resolution of this issue. Surely someone at Cobweb knows what your own password rules are? I need to know to ensure that Cobweb is compliant with our data security policies. Please provide a definitive statement."
Helpful Report
(Support) - Posted 2 days ago
Hi Ben

Thank you for your feedback, we are sorry this isn't yet resolved. We will re-open the ticket and a member of our team will be in touch shortly to help resolve your query.

Regards,

Cobweb
Posted 1 day ago
Please rate the service and knowledge you received from our Customer Service Advisor
The speed of resolving the issue
"You resolved the issue quickly and promptly. Thanks."
Helpful Report
(Support) - Posted 3 days ago
Hi,

We are happy to hear that, many thanks for your review.

Kindest regards

Cobweb
Posted 2 days ago
Please rate the service and knowledge you received from our Customer Service Advisor
The speed of resolving the issue
"Not a concept I relate to for happiness!"
Helpful Report
(Support) - Posted 4 days ago
Hi William

Thank you for your feedback

Regards,

Cobweb
Posted 2 days ago
Please rate the service and knowledge you received from our Customer Service Advisor
The speed of resolving the issue
"Good service!"
Helpful Report
(Support) - Posted 5 days ago
Hi,

We are happy to hear that, many thanks for your review.

Kindest regards

Cobweb
Posted 5 days ago
Please rate the service and knowledge you received from our Customer Service Advisor
The speed of resolving the issue
"you helped!"
Helpful Report
(Support) - Posted 5 days ago
Hi Anne

Thank you for your feedback

Regards,

Cobweb
Posted 5 days ago
Please rate the service and knowledge you received from our Customer Service Advisor
The speed of resolving the issue
"fast reaction"
Helpful Report
(Support) - Posted 5 days ago
Hi Gabriel

We are glad we were able to assist. Please do contact us if there is anything else we can help you with.

Regards,

Cobweb
Posted 5 days ago
How would you rate the sales experience?
How would you rate the set-up process?
Was the setup completed within the agreed timescale? yes
"Quick response to order pleasant uncomplicated dealings"
Helpful Report
(New Customer) - Posted 6 days ago
Hi Malcolm

Thank you for your feedback

Regards,

Cobweb
Posted 5 days ago
Please rate the service and knowledge you received from our Customer Service Advisor
The speed of resolving the issue
"I have emailed customer relations."
Helpful Report
(Support) - Posted 1 week ago
Hi Emma

We are very sorry to hear your experience didn’t meet expectation on this occasion. Customer Relations will contact you shortly to gather your feedback.

Regards,

Cobweb
Posted 1 week ago
Please rate the service and knowledge you received from our Customer Service Advisor
The speed of resolving the issue
"Unlocked my account within minutes"
Helpful Report
(Support) - Posted 1 week ago
Hi Angus

Thank you for your feedback

Regards,

Cobweb
Posted 1 week ago
Please rate the service and knowledge you received from our Customer Service Advisor
The speed of resolving the issue
"good, awesome"
Helpful Report
(Support) - Posted 1 week ago
Hi

We are happy to hear that, many thanks for your review.

Kindest regards

Cobweb
Posted 1 week ago
Please rate the service and knowledge you received from our Customer Service Advisor
The speed of resolving the issue
"Will was very helpful with two queries I had. He'd made a change that required a little time to be enforced. He kept an eye on it, and called me back to confirm it had worked."
Helpful Report
(Support) - Posted 1 week ago
Hi David

We're happy to hear you were pleased with the service provided by Will.  

Please do let us know if there is anything else we can help you with.

Regards,

Cobweb
Posted 1 week ago
Please rate the service and knowledge you received from our Customer Service Advisor
The speed of resolving the issue
"Fast response to query required to complete a call."
Helpful Report
(Support) - Posted 1 week ago
Hi Adrian

Thank you for your feedback

Regards,

Cobweb
Posted 1 week ago
Please rate the service and knowledge you received from our Customer Service Advisor
The speed of resolving the issue
"Very impressed with your team. I always am."
Helpful Report
(Support) - Posted 1 week ago
Hi James

We are glad we were able to assist. Please do contact us if there is anything else we can help you with.

Regards,

Cobweb
Posted 1 week ago
Cobweb is rated 4.47 based on 748 reviews
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