The changes this year to be honest but particularly to Microsoft was been in our opinion disjointed at best & disruptive and un necessary at worst. I want to be totally in control of our website and permissions & control panel as the first and foremost freedom taken away to date. The new format of email is clumsy, slow & I want to be in total control of what is deleted and what isn't especially in junk. Why the 'need' for the change? the previous outlook ! was much easier to use, manage & fit in with our system, the folders I had are not easily accessible, everything now takes twice or three times as much time to navigate,operate as previously & I can't see any advantage for us at this time? I want control panel access as in ODIN, which is now not accessible, I want to see my invoices and download I do not want an alternative I want to be able to control our contract & add blocked sites and emails when I choose too. I have apparently received emails warning that 8th Dec you would cut us off! that were not applicable to us or our 2nd user? Causing un necessary time and effort by support, who was very helpful. Frankly it's been totally disappointing from cobweb excellent service to this point, we have been with you 20 yrs, from Freenet, we are obviously only a small % of your customers not doubt, but we wouldn't trust anyone else. Mrs R P Kell, Director