Cobweb Reviews

Name: Cobweb
Address: Cobweb Solutions Ltd, Delme 3, Delme Place, Cobweb Solutions Ltd, Delme 3, Delme Place, Hampshire
Rating: 4.75

4.8 Rating 8,288 Reviews

95 %

of reviewers recommend Cobweb

Company Reviews

Info

About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“...........”

Helpful Report

(Support) - Posted 5 years ago

Hi Tim Thank you for your review, please do let us know if you require any further assistance. Kind regards Cobweb

Posted 5 years ago

“All processed fine - thanks”

Helpful Report

(Support) - Posted 5 years ago

Hi Mike Thank you for your review, have a great day! Kind regards Cobweb

Posted 5 years ago

“Prompt and effective, referring me politely to existing documentation. Also, politely accepted the suggestion that the existing UI may be confusing, having - buttons that do nothing to decrease the number of licences.”

Helpful Report

(Support) - Posted 5 years ago

Hi Thank you so much for your review, we really appreciate your feedback. Kind regards Cobweb

Posted 5 years ago

“Thanks very much”

Helpful Report

(Support) - Posted 5 years ago

Hi Kieran Thank you for your review. Regards, Cobweb

Posted 5 years ago

“Dave identified the issue and dealt with it appropriately”

Helpful Report

(Support) - Posted 5 years ago

Hi Perry We are very pleased to hear that, thank you for your review. Kind regards Cobweb

Posted 5 years ago

“Good response from staff member but you normally get back to me within a few hours when I raise an incedent. First time I had to chase you for a response”

Helpful Report

(Support) - Posted 5 years ago

Hi Peter Thank you for your review, we are experiencing high volumes of requests following the upgrade of our Hosted Exchange service and are trying our best to address all queries in a timely manner. We hope to see a return to normal service very soon, please accept our apologies for any delays you may have experienced. Kind regards Cobweb

Posted 5 years ago

“Very simple request, but actioned quickly - thank you.”

Helpful Report

(Support) - Posted 5 years ago

Hi Richard Thank you for your feedback. Regards, Cobweb

Posted 5 years ago

“good once i was able to get thru to them after several days of calling by phone!”

Helpful Report

(Support) - Posted 5 years ago

Hi Gwen Thank you for your review and feedback. Regards, Cobweb

Posted 5 years ago

“I'm still learning the new system”

Helpful Report

(Support) - Posted 5 years ago

Hi David Thank you for your review, we really appreciate your feedback. Kind regards Cobweb

Posted 5 years ago

“Support was great, but a bewildering number of menu options on the phone system and a on one occasion I was held in a queue for about 20 minutes. It seems strange that some functions can be serviced via Core.Cobweb.com, while others are better served via portal.office.com.”

Helpful Report

(Support) - Posted 5 years ago

“Excellent”

Helpful Report

(Support) - Posted 5 years ago

Hi Margaret Thank you for your review. Kind regards Cobweb

Posted 5 years ago

“Not your fault - Microsoft need to be a bit more carful about upgrades though”

Helpful Report

(Support) - Posted 5 years ago

Hi We are pleased to hear your issue has been resolved. Kind regards Cobweb

Posted 5 years ago

“To be honest I wasn't too sure what created the original problem? I waited for a while then simply deleted the Exchange account on my MacBook and then re added the account using previous IMAP details, the email system then functioned normally again! I didn't experience any issues on either my iPhone or iPod. The Outlook web Email functioned normally on the MacBook throughout. Alls well that ends well I guess. kind regards Christopher”

Helpful Report

(Support) - Posted 5 years ago

Hi Christopher Thank you for you feedback, we are pleased to hear the issue has been resolved. Kind regards Cobweb

Posted 5 years ago

“Although it took many emails and complaints about how long the process took to get started, not 2 weeks as stated but nearer 6, once the transfer started this was quick and efficient. The service provided making sure everyone was up and running was also good. any issues were dealt with quickly and efficiently.”

Helpful Report

(Service Addition) - Posted 5 years ago

Hi Caroline Thank you for your review and feedback. Regards, Cobweb

Posted 5 years ago

“We were very happy with the support we received from Cobweb in the past but do not require their services now.”

Helpful Report

(Support) - Posted 5 years ago

Hi Tony Thank you for your review, please do let us know if we can be of any further assistance. Kind regards Cobweb

Posted 5 years ago

“Last guy very helpful”

Helpful Report

(Support) - Posted 5 years ago

Hi John Thank you so much for your review, have a great day! Kind regards Cobweb

Posted 5 years ago

“that's enough feedback, thanks”

Helpful Report

(Support) - Posted 5 years ago

Hi Thank you for taking the time to leave a review, have a great day! Kind regards Cobweb

Posted 5 years ago

“Very knowledgeable. Fixed the issue.”

Helpful Report

(Support) - Posted 5 years ago

Hi Alan Thank you for your review and feedback. Regards, Cobweb

Posted 5 years ago

“Positive: Support was provided within 24 hours when it was requested. Negative: Trying and failing to get through on phone to request support from Cobweb. It took two days of trying at various times of day & ended up emailing the sales team in order to get my query to the support team.”

Helpful Report

(Support) - Posted 5 years ago

Hi Thank you for your review, we really appreciate your feedback and are working really hard to try and reduce call volumes to our support team. Kind regards Cobweb

Posted 5 years ago

“Hi got good support once we waited 19 mins to get through to an operative”

Helpful Report

(Support) - Posted 5 years ago

Hi Brian Thank you for taking the time to leave a review, we are experiencing a large volume of calls and appreciate your patience with our support team. Kind regards Cobweb

Posted 5 years ago

Cobweb is rated 4.8 based on 8,288 reviews