Cobweb Reviews - Read 3,496 Genuine Customer Reviews

About Cobweb:

Cobweb is one of Europe’s largest cloud solutions providers. Born in the cloud in 1996, Cobweb’s cloud services and solutions have empowered organisations of all size to grow into flexible, agile businesses through the deployment of best-of-breed cloud technologies. A member of the Cloud Industry Forum (CIF) and a Microsoft Gold Partner, we pride ourselves on innovation, and liberating customers through technology, backed up by 24*7 UK -based advice and support.

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Phone:

0333 331 4962

Email:

customerrelations@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“good help but waited 18 mins to reach someone”

(Support) - Posted 3 days ago

Hi Chris

Thank you for your review, we really appreciate your patience. Please do let us know if you require anything further.

Kind regards

Cobweb

Posted 3 days ago

“Explanation given by support help resolve the issue.”

(Support) - Posted 4 days ago

Hi

Thank you for your review.

Regards,

Cobweb

Posted 4 days ago

“Excellent professional help received from both Evan and Alex. Many thanks to both. They were both very understanding. The initial support dialogue (with Evan) took me nearly 4 days to achieve however. A DDI call facility would also have been helpful for follow-up dialogue but 'pleased to say that my post-upgrade email problems have now been sorted.”

(Support) - Posted 5 days ago

Hi Keith

Thank you for your review and feedback.

Regards,

Cobweb

Posted 4 days ago

“What would have been good is to have some setup information for the users and setup details for admin accounts without needing to ask.

Job well done though”

(Service Addition) - Posted 1 week ago

Hi Thomas

Thank you for your set up feedback and review.

Regards,

Cobweb

Posted 1 week ago

“Thans for your help”

(Support) - Posted 1 week ago

Hi Vince

We are glad to hear our support team was able to assist, please do let us know if you require anything further.

Kind regards

Cobweb

Posted 1 week ago

“Took a little while to arrange a time for the remote session, but appreciate everyone is busy.
Excellent service once this was arranged.”

(Support) - Posted 1 week ago

Hi

Thank you for your feedback.

Regards,

Cobweb

Posted 1 week ago

“Thanks, always capable but currently not always available.”

(Support) - Posted 2 weeks ago

Hi Kieran

Thank you for your review, we appreciate your feedback.

Kind regards

Cobweb

Posted 2 weeks ago

“My issue was not so much with support, but how the system would not allow me to add E3 myself.”

(Support) - Posted 2 weeks ago

Hi Rod

Thank you for your review and feedback.

Regards,

Cobweb

Posted 2 weeks ago

“Quick reply, thanks.”

(Support) - Posted 2 weeks ago

Hi Oliver

Thank you for your review.

Regards,

Cobweb

Posted 2 weeks ago

“Good response if a little obtuse”

(Support) - Posted 3 weeks ago

Hi Vince

Thank you so much for your review, have a great day!

Kind regards

Cobweb

Posted 3 weeks ago

“I rang originally and nobody came back to me so ended-up e-mailing my query. Therefore, overall, the fault took longer than it should have, to resolve.”

(Support) - Posted 3 weeks ago

Hi Simon

Thank you very much for your feedback.

Kind regards

Cobweb

Posted 3 weeks ago

“Many thanks for resolving my issue”

(Support) - Posted 3 weeks ago

Hi Richard

We are glad our support team was able to assist.

Kind regards

Cobweb

Posted 3 weeks ago

“Getting hold of cobweb very difficult and requires persistence early in the morning - c0nstantly told 'we cannot accept your call'
Once connected to a support technician it was excellent”