Cobweb Reviews - Read 3,823 Genuine Customer Reviews

About Cobweb:

Cobweb is one of Europe’s largest cloud solutions providers. Born in the cloud in 1996, Cobweb’s cloud services and solutions have empowered organisations of all size to grow into flexible, agile businesses through the deployment of best-of-breed cloud technologies. A member of the Cloud Industry Forum (CIF) and a Microsoft Gold Partner, we pride ourselves on innovation, and liberating customers through technology, backed up by 24*7 UK -based advice and support.

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Phone:

0333 331 4962

Email:

customerrelations@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt and effective, referring me politely to existing documentation. Also, politely accepted the suggestion that the existing UI may be confusing, having - buttons that do nothing to decrease the number of licences.”

(Support) - Posted 21 hours ago

Hi Thank you so much for your review, we really appreciate your feedback. Kind regards Cobweb

Posted 21 hours ago

“Thanks very much”

(Support) - Posted 4 days ago

Hi Kieran Thank you for your review. Regards, Cobweb

Posted 4 days ago

“Dave identified the issue and dealt with it appropriately”

(Support) - Posted 1 week ago

Hi Perry We are very pleased to hear that, thank you for your review. Kind regards Cobweb

Posted 1 week ago

“Good response from staff member but you normally get back to me within a few hours when I raise an incedent. First time I had to chase you for a response”

(Support) - Posted 1 month ago

Hi Peter Thank you for your review, we are experiencing high volumes of requests following the upgrade of our Hosted Exchange service and are trying our best to address all queries in a timely manner. We hope to see a return to normal service very soon, please accept our apologies for any delays you may have experienced. Kind regards Cobweb

Posted 1 month ago

“Very simple request, but actioned quickly - thank you.”

(Support) - Posted 1 month ago

Hi Richard Thank you for your feedback. Regards, Cobweb

Posted 1 month ago

“good once i was able to get thru to them after several days of calling by phone!”

(Support) - Posted 1 month ago

Hi Gwen Thank you for your review and feedback. Regards, Cobweb

Posted 1 month ago

“I'm still learning the new system”

(Support) - Posted 1 month ago

Hi David Thank you for your review, we really appreciate your feedback. Kind regards Cobweb

Posted 1 month ago

“Support was great, but a bewildering number of menu options on the phone system and a on one occasion I was held in a queue for about 20 minutes. It seems strange that some functions can be serviced via Core.Cobweb.com, while others are better served via portal.office.com.”

(Support) - Posted 2 months ago

“Excellent”

(Support) - Posted 2 months ago

Hi Margaret Thank you for your review. Kind regards Cobweb

Posted 2 months ago

“Not your fault - Microsoft need to be a bit more carful about upgrades though”

(Support) - Posted 2 months ago

Hi We are pleased to hear your issue has been resolved. Kind regards Cobweb

Posted 2 months ago

“To be honest I wasn't too sure what created the original problem? I waited for a while then simply deleted the Exchange account on my MacBook and then re added the account using previous IMAP details, the email system then functioned normally again! I didn't experience any issues on either my iPhone or iPod. The Outlook web Email functioned normally on the MacBook throughout. Alls well that ends well I guess. kind regards Christopher”

(Support) - Posted 2 months ago

Hi Christopher Thank you for you feedback, we are pleased to hear the issue has been resolved. Kind regards Cobweb

Posted 2 months ago

“Although it took many emails and complaints about how long the process took to get started, not 2 weeks as stated but nearer 6, once the transfer started this was quick and efficient. The service provided making sure everyone was up and running was also good. any issues were dealt with quickly and efficiently.”

(Service Addition) - Posted 2 months ago

Hi Caroline Thank you for your review and feedback. Regards, Cobweb

Posted 2 months ago

“We were very happy with the support we received from Cobweb in the past but do not require their services now.”

(Support) - Posted 2 months ago

Hi Tony Thank you for your review, please do let us know if we can be of any further assistance. Kind regards Cobweb

Posted 2 months ago

“Last guy very helpful”