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Cobweb Reviews

4.7 Rating 7,505 Reviews
95 %
of reviewers recommend Cobweb
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Read Cobweb Reviews

About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous
Anonymous  // 01/01/2019
Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any English
Anthony J
Verified Buyer
“THe IDE checks are vqry long winded”
Helpful Report
(Support) - Posted 1 week ago
Hi Anthony, Thank you for your review! We appreciate your feedback about the IDE checks being a bit lengthy. We're always looking for ways to improve the experience, and your comments help us in that process. If you have any additional suggestions, feel free to share! Best wishes, Team Cobweb
Posted 6 days ago
Simon B
Verified Buyer
“all good thanks for the help”
Helpful Report
(Support) - Posted 1 week ago
Hi Simon, Thank you for your positive review! We’re glad to hear you found our help useful. Your feedback encourages us to keep up the great work! Best wishes, Team Cobweb
Posted 1 week ago
Anonymous
Verified Buyer
“Helpful and Swift”
Helpful Report
(Support) - Posted 3 weeks ago
Hi there, Thank you for your great review! We’re glad to hear you found our service helpful and swift. Your feedback keeps us motivated to provide an even better experience for all our customers! Warm regards, Team Cobweb
Posted 3 weeks ago
James W
Verified Buyer
“Always good service”
Helpful Report
(Support) - Posted 3 weeks ago
Hi James, Thank you for your great review! We're delighted to hear that you consistently receive good service. Your kind words motivate us to keep providing the best experience possible! Warm regards, Team Cobweb
Posted 3 weeks ago
Wendy C
Verified Buyer
“tooka little while to get an answer, but very thorough”
Helpful Report
(Support) - Posted 4 weeks ago
Hi Wendy, Thank you for your thoughtful review! We're glad to hear that you found our response thorough, even if it took a bit longer than expected. Your feedback is invaluable, and we appreciate you taking the time to share your experience with us! Warm wishes, Team Cobweb
Posted 4 weeks ago
Anonymous
Verified Buyer
“The support was great, and super fast! I just think the instructions could have been clearer for me not to have to contact support in the first place.”
Helpful Report
(Support) - Posted 1 month ago
Hi there, Thank you for your constructive feedback! We're glad to hear that our support met your expectations. We appreciate your thoughts on the clarity of our instructions and will work on improving that aspect. Your input is invaluable to us, and we’re here to assist you anytime! Warm wishes, Team Cobweb
Posted 1 month ago
Denise D
Verified Buyer
“This matter was resolved very quickly and information provided was good”
Helpful Report
(Support) - Posted 1 month ago
Hi Denise, Thank you for your positive review! We're glad to hear that everything was resolved quickly and that you found the information helpful. Your satisfaction means a lot to us, and we're always here to assist you! Warm wishes, Team Cobweb
Posted 1 month ago
Howard
Verified Buyer
“Cobweb are clearly very expert technically. They assisted with a Google Workspace migration to Microsoft and the transition has worked completely. My only negative comments are: 1 - there was a lot of technical work pushed back on myself as the consumer, such as changing DNS records etc, which was part of the service I expected Cobweb to do, as I'm not as technically expert as they are 2 - they billed up front for the entire amount before the job was complete and signed-off, which I didn't think was appropriate”
Helpful Report
(Service Addition) - Posted 1 month ago
Hi Howard, Thank you for your insightful 4-star review! We appreciate your recognition of our technical expertise, and we're glad the migration went smoothly. Your feedback regarding the DNS work and billing approach is invaluable. We strive to make transitions as seamless as possible, and we'll certainly take your comments into account to improve our processes in the future. Warm regards, Team Cobweb
Posted 1 month ago
Dewald B
Verified Buyer
“Thank you Support”
Helpful Report
(Support) - Posted 1 month ago
Hi Dewald, Thank you for your great 4-star review! We're glad to hear that you found our support helpful. Your feedback is important to us, and we’re always striving to make your experience even better. Warm regards, Team Cobweb
Posted 1 month ago
Martin P
Verified Buyer
“Cobweb pretty much do what they say they will. I don't find their dashboard particularly user-friendly, but they appear to be updating things, so hopefully that will include some user-friendliness improvements.”
Helpful Report
(Support) - Posted 1 month ago
Hi Martin, Thank you for your thoughtful 4-star review! We're glad to hear that Cobweb is delivering on its promises. We appreciate your feedback on the dashboard and assure you that we are constantly working on updates to improve user experience. Your insights are invaluable to us! Best wishes, Team Cobweb
Posted 1 month ago
Brian P
Verified Buyer
“Helpful and got the issue resolved”
Helpful Report
(Support) - Posted 2 months ago
Hi Brian, Thank you for your positive 4-star review! We're glad to hear that you found our team helpful and that your issue was resolved. Your feedback is important to us, and we're always here to assist you further! Warm regards, Team Cobweb
Posted 2 months ago
David C
Verified Buyer
“I felt that some comments in emails were misleading but accept that my lack of knowledge may have been the reason.”
Helpful Report
(Support) - Posted 2 months ago
Hi David, Thank you for sharing your feedback! We appreciate your openness regarding the emails and understand that sometimes things can be a bit confusing. We’re here to help clarify anything you might need in the future. Your support means a lot to us! Best wishes, Team Cobweb
Posted 2 months ago
Anonymous
Verified Buyer
“Answered the question”
Helpful Report
(Support) - Posted 2 months ago
Hi there, Thank you for your thoughtful 4-star review! We appreciate your feedback and are glad to hear that we could help answer your question. Your insights are valuable to us and encourage our team to keep improving and providing excellent service! Warm regards, Team Cobweb
Posted 2 months ago
Andrew B
Verified Buyer
“The support person who help me was excellent. I understand that due to a combination of my unfamiliarity with Cobweb's services and overthinking what to do, I encountered a few complications making sure Cobweb Home and Microsoft Admin worked for me. I recognise they are the sort of mistakes a customer support technician might make on their first day, at their new job, looking after their organisation’s Office 365 service, hosted by Cobweb. I am a single individual and not even a company as such. Furthermore, I have not exhaustively search Cobweb’s knowledgebase for answers and the problems I encountered are the sort of problems that are never recorded in any support literature because, as I say, they were simple mistakes that are akin to telling someone how to switch on a computer or that sticking fingers into a wall socket could hurt you. In any body of knowledge, what level of knowledge do the creators of the database presume the reader has. But saying all this, in order to test my Cobweb Home access, I did not realise that Cobweb Home ➙ Check your billing (Access the billing portal) lead me to Cobweb Core and not a section of Cobweb Home where I could test my credentials. Also Cobweb Home wanted to create a whole new profile within Microsoft’s Authenticator for ajb@pinmill.net rather than wanting to use my existing ajb@pinmill.net profile, hence the QR code and choosing the Verification section that enabled my enrolment. As I say, newby stuff but you might consider following these trifling problems up sometime, just for completeness.”
Helpful Report
(Support) - Posted 2 months ago
Hi Andrew, Thank you for your thoughtful 4-star review! We’re glad to hear that our support team provided excellent assistance during your experience with Cobweb. We appreciate your insights regarding the complications you faced, and we understand that sometimes navigating new services can be challenging. Your feedback is valuable, and we will certainly consider your suggestions for improving our guidance within the knowledge base. Warm regards, Team Cobweb
Posted 2 months ago
Driss S
Verified Buyer
“good!!!!!!”
Helpful Report
(Support) - Posted 2 months ago
Hi Driss, Thank you for your great 4-star review! We're happy to hear that you had a positive experience with us. Your feedback is valuable and motivates us to strive for that perfect 5-star rating in the future! Warm regards, Team Cobweb
Posted 2 months ago
Ross
Verified Buyer
“Real people who respond quickly and effectively to issues. If only every IT company was like this.”
Helpful Report
(Support) - Posted 3 months ago
Hi Ross, Thank you for your wonderful 4-star review! We're thrilled to hear that you appreciate our quick and effective responses. Your endorsement means a lot to us, and we're committed to being the kind of IT company that truly cares. Warm regards, Team Cobweb
Posted 3 months ago
Pauline K
Verified Buyer
“Response & resolve time & service excellent as always.”
Helpful Report
(Support) - Posted 3 months ago
Hi Pauline, Thank you for your wonderful 4-star review! We're delighted to hear that you experienced our excellent response, resolution time, and service. Your feedback is invaluable to us, and we look forward to continuing to provide outstanding support in the future! Warm regards, Team Cobweb
Posted 3 months ago
Anonymous
Verified Buyer
“Good, responsive”
Helpful Report
(Support) - Posted 3 months ago
Hi there, Thank you for your positive 4-star review! We appreciate your feedback and are glad to hear that you found us to be good and responsive. Your thoughts help us improve and strive for that perfect score! Best wishes, Team Cobweb
Posted 3 months ago
Pauline K
Verified Buyer
“It's apparently not clear to anyone what happened? but has been resolved.”
Helpful Report
(Support) - Posted 4 months ago
Hi Pauline, Thank you for your feedback! We're glad to hear that the issue has been resolved. If you ever need further assistance or have any other questions, please don't hesitate to reach out. Your satisfaction is our priority! Warm regards, Team Cobweb
Posted 4 months ago
Jane H
Verified Buyer
“Good today.”
Helpful Report
(Support) - Posted 4 months ago
Hi Jane, Thank you for your positive review! We’re glad to hear that you had a good experience with us today. Your feedback is always appreciated and motivates us to keep improving. Warm wishes, Team Cobweb
Posted 4 months ago
Cobweb is rated 4.7 based on 7,505 reviews
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