Cobweb Reviews

Name: Cobweb
Address: Cobweb Solutions Ltd, Delme 3, Delme Place, Cobweb Solutions Ltd, Delme 3, Delme Place, Hampshire
Rating: 4.75

4.8 Rating 8,261 Reviews

95 %

of reviewers recommend Cobweb

Company Reviews

Info

About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tech support always prompt and efficient”

Helpful Report

(Support) - Posted 5 months ago

Hi there, Thanks for your feedback. We’re glad you found our tech support prompt and efficient. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 5 months ago

“Good support”

Helpful Report

(Support) - Posted 5 months ago

Hi there, Thanks for sharing your feedback. We’re glad the support was good. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 5 months ago

“good service”

Helpful Report

(Support) - Posted 6 months ago

Hi there, Thanks for sharing your feedback. We’re glad you found the service good. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 5 months ago

“Always very quick to respond to queries and solve any problems.”

Helpful Report

(Support) - Posted 7 months ago

Hi there, Thanks for your review! We’re glad to hear you appreciate our quick responses and problem-solving. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 7 months ago

“Requested reset of passwords. Had an initial problem with a bad ID verification link but all sorted shortly thereafter. Thanks to Evan!”

Helpful Report

(Support) - Posted 8 months ago

Hi there, Thanks for your review! We’re glad you’re happy with the support and that the password reset issue was sorted quickly. We’ll pass on your thanks to Evan. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 8 months ago

“To my satisfaction”

Helpful Report

(Support) - Posted 8 months ago

Hi there, Thanks for your review! We’re glad you’re satisfied. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 8 months ago

“As a long term very small long term user everything works well with the possible exception of Cobweb customer interface changes, a major one of which has now been encountered and is in the process of being evaluated.”

Helpful Report

(Support) - Posted 8 months ago

Hi there, Thanks for your review! We’re glad things generally work well, and we appreciate you flagging the Cobweb interface changes. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 8 months ago

“Good advice, fast delivery.”

Helpful Report

(Service Addition) - Posted 8 months ago

Hi there, Thanks for your review! We’re glad you found the advice helpful and that the delivery was fast. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 8 months ago

“quick and efficient response”

Helpful Report

(Support) - Posted 9 months ago

Hi there, Thanks for your review! We’re glad the response was quick and efficient. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 9 months ago

“Pretty knowledgable when awkward problems arise.”

Helpful Report

(Support) - Posted 9 months ago

Hi there, Thanks for your review! We're glad you found our knowledge helpful when awkward problems arise. If you need anything else, we're here to help. Warm regards, Team Cobweb

Posted 9 months ago

“This was completed quickly once raised”

Helpful Report

(Service Addition) - Posted 10 months ago

Hi there, Thanks for your review. We’re glad it was completed quickly once raised. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 10 months ago

“Great service, problem solved well once I called.”

Helpful Report

(Support) - Posted 10 months ago

Hi there, Thank you for your kind words! We’re glad the service was great and the problem was solved after your call. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 10 months ago

“Problem solved”

Helpful Report

(Support) - Posted 10 months ago

Hi there, Thank you for your review! We're glad to hear that we were able to solve your problem. Your satisfaction is important to us, and we appreciate your support. If you need any further assistance, just let us know! Warm regards, Team Cobweb

Posted 10 months ago

“I am giving 4 stars out of 5 because you are using a third party website to verify who I am which includes taking my ID and a scan of my face. Big brother is now well and truly watching...”

Helpful Report

(Support) - Posted 10 months ago

Hi there, Thank you for taking the time to share your feedback with us! We understand your concerns about privacy, and we take these matters very seriously. The use of third-party verification is intended to protect your information and provide a safer experience for everyone. We appreciate your understanding as we strive to ensure security while offering our services. If you have any further questions or concerns, please feel free to reach out. Warm regards, Team Cobweb

Posted 10 months ago

“THe IDE checks are vqry long winded”

Helpful Report

(Support) - Posted 11 months ago

Hi Anthony, Thank you for your review! We appreciate your feedback about the IDE checks being a bit lengthy. We're always looking for ways to improve the experience, and your comments help us in that process. If you have any additional suggestions, feel free to share! Best wishes, Team Cobweb

Posted 11 months ago

“all good thanks for the help”

Helpful Report

(Support) - Posted 11 months ago

Hi Simon, Thank you for your positive review! We’re glad to hear you found our help useful. Your feedback encourages us to keep up the great work! Best wishes, Team Cobweb

Posted 11 months ago

“Helpful and Swift”

Helpful Report

(Support) - Posted 1 year ago

Hi there, Thank you for your great review! We’re glad to hear you found our service helpful and swift. Your feedback keeps us motivated to provide an even better experience for all our customers! Warm regards, Team Cobweb

Posted 1 year ago

“Always good service”

Helpful Report

(Support) - Posted 1 year ago

Hi James, Thank you for your great review! We're delighted to hear that you consistently receive good service. Your kind words motivate us to keep providing the best experience possible! Warm regards, Team Cobweb

Posted 1 year ago

“tooka little while to get an answer, but very thorough”

Helpful Report

(Support) - Posted 1 year ago

Hi Wendy, Thank you for your thoughtful review! We're glad to hear that you found our response thorough, even if it took a bit longer than expected. Your feedback is invaluable, and we appreciate you taking the time to share your experience with us! Warm wishes, Team Cobweb

Posted 1 year ago

“The support was great, and super fast! I just think the instructions could have been clearer for me not to have to contact support in the first place.”

Helpful Report

(Support) - Posted 1 year ago

Hi there, Thank you for your constructive feedback! We're glad to hear that our support met your expectations. We appreciate your thoughts on the clarity of our instructions and will work on improving that aspect. Your input is invaluable to us, and we’re here to assist you anytime! Warm wishes, Team Cobweb

Posted 1 year ago

Cobweb is rated 4.8 based on 8,261 reviews