ANYVAN Reviews

Name: ANYVAN
Address: 5 -17 Hammersmith Grove The Triangle Hammersmith London, London
Rating: 3.27

3.3 Rating 2,225 Reviews

57 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.3

Based on 2,225 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

20 3872 3050

Email:

it_service_account@anyvan.com

Location:

5 -17 Hammersmith Grove The Triangle Hammersmith London
London
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ANYVAN charged me £417 for an item NOT picked up; it's still in my hallway I have paid £417 to deliver a Washing machine to Amazon in Staffordshire. On pickup day, I phoned customer services and was worried that the drivers hadn't come and was worried that Amazon would be closed. When the driver did come I was still talking to ANYVAN customer services agent; I passed the phone to the driver at around 2:40pm the customer services agent asked him, could he make it by 5pm as Amazon closes at that time according to ANYVAN agent; the driver said he couldn't make it by then, the agent threatened the van driver that he would be liable; he held his ground. The agent asked the driver what are your overnight charges to hold the item; he replied he was not working the next day. the agent replied Oh God! The agent then blamed me; quoting their rescheduling charges: To reshedule a pickup ANYVAN charge 50%; over £200 in my case. To cancel a pickup ANYVAN charge 100% of the booking fee; £417 in my case. I was disgusted with the agents very aggressive posture, as it was the day of my birthday I decided not to continue talking to the aggressive agent anymore. So in the end I have been charged £417 for a delivery that hasn't taken place; the washing machine is still in my hallway. ANYVAN were very aggressive not just to me but to their own drivers. Please do not use these ANYVAN; if it goes right fair enough but when it goes wrong you will pay a fortune and there customer services will blame YOU! It should be noted that the customer services person who took the booking assured me the item would be delivered and that they had delivered to Amazon many times. I have lost £417; I don't trust ANYVAN who are money grabbers! You must be careful with ANYVAN many of there pickups go wrong; that's when your pain will start! Use ANYVAN at your own peril! *** PLEASE DON'T USE *** Date of experience: 22 December 2023”

Helpful Report

Posted 4 months ago

“ANYVAN charged me £417 for an item NOT delivered; it's still in my hallway I have paid £417 pounds to deliver a Washing machine to Amazon in Staffordshire. On pickup day, I phoned customer services and was worried that the drivers hadn't come and was worried that Amazon would be closed. When the driver did come I was still talking to ANYVAN customer services; I passed the phone to the driver at around 3pm the customer services asked him could he make it by 5pm as Amazon closes at that time; he said he couldn't make it by then and she threatened him that he would be liable; he held his ground. She asked the driver what are your overnight charges to hold the item; he replied he was not working the next day. So in the end I have been charged £417 for a delivery that hasn't taken place; the washing machine is still in my hallway. ANYVAN were very aggressive not just to me but to their own drivers. I asked her to cancel the delivery; she said to cancel the delivery would cost the entire amount of £417. So I have lost all that money! Please do not use these ANYVAN; if it goes right fair enough but when it goes wrong you will pay a fortune and there customer services will blame YOU! It should be noted that the customer services person who took the booking assured me the item would be delivered and that they had delivered to Amazon many times. I have lost £417 I don't trust ANYVAN these money grabbers! Use these ANYVAN at your own peril! Date of experience: 22 December 2023”

Helpful Report

Posted 4 months ago

“Paid just under£1000 for a removal service, driver never turned up, after many calls a replacement driver was assigned, 6 and a half hours after scheduled time they arrive in a van nearly as old and battered as me but by this time if a one legged man with a donkey had turned up we would have taken it. Were offered a £35 refund which is frankly insulting. Made a stressful experience a complete nightmare. Save yourself time, money and sanity and go elsewhere”

Helpful Report

Posted 4 months ago

“I had a long conversation with customer services the day before to book in my driver. I wanted a Night Storage Heater collected. They are heavy which is why I booked 2 men. I was absolutely transparent; I provided the company with the weight of the heater - 150 kg. The men were collecting it direct from the warehouse which is about 15 minutes away from my home. Shortly before due delivery - I received a phone call from the driver rudely demanding more money. As if I had been dishonest. Apparently the 10 bricks from the heater were packaged separately from the heater cover. Which I was not aware of, never having ordered one before. I said that I had paid for the whole heater to be picked up not just the cover. He rudely said he would phone the office. I dealt with Chelsea from Customer Services. I do appreciate that she tried to help and she was empathetic but I still had to pay additional money. I was told repeatedly that costs were made per item/inventory. I explained that it was one item - 1 x NIGHT STORAGE HEATER that had been separated by the shop. This caused a delay of nearly an hour. When the guys arrived at my door - 2 young men, over 6 foot tall, they brought in the bricks and the storage cover. It took less than 5 minutes. And at my calculations - they charged an additional £3 per brick. Absolutely pathetic. A disgraceful service. Cowboys. It is the luck of the draw - to the drivers you get. DO NOT expect any customer service or heaven forbid - COMPASSION. If they can squeeze some more money out of you - they will! I booked two men and a van as I didn't want to experience stress. I can't tell you how stressful today has been. I will NEVER use this company again. Please don't either.”

Helpful Report

Posted 5 months ago

“Absolute rubbish experience. Damaged the item in transit and then took no responsibility whatsoever to resolve (8 weeks to get resolution is their timeline). They subcontract out their drivers. Trying to contact them is next to impossible. Avoid like the plague - not worth the hassle. Look closely at their reviews for the last couple of months - all 1 star. The 4 star overall is very misleading. UPDATE: Even if you get supplemental insurance with Zurich via Anyvan - they will not refund the Anyvan delivery charge even if they damage the item in transit. Absolutely shocking company.”

Helpful Report

Posted 5 months ago

“I would give a 0 star if I could. Absolute cowboy company. 2 bad experiences when getting my new car delivered, they did not deliver on the day that was agreed. Second time I booked for a certain day, which was confirmed and my wife took an emergency holiday. This was meant to be collected at 8am nobody turned up because they did not book it correctly from their end. Then got told it was going to be between 12pm and 1pm to get a phone call at 12:05pm telling me the drivers has broken down, but get reassured it would be collected the same day. Later in the day I get another phone call telling me it is going to be the next day. The prices change daily so no compensation offered for people collecting the vehicle on a different day. It seems there is a lack of communication and nobody really knows what they are doing. Stay well away from this company!!”

Helpful Report

Posted 5 months ago

“You pay for what you get! I hired a van with 2 men, which did at least turn up on the date required, however initially at the wrong address! Thankfully due to the ‘track my driver’ I managed to locate them and direct them back to the house. They moved my items to the new property but unfortunately dropped our American fridge freezer, which caught the door on one of the locking lugs on the truck, which damaged the door and this is where the trouble really started! We are now in the 5th week of trying to get this resolved, the driver took a photo, I took photos of the damage on the fridge door and of the lug. I emailed them and asked why they manhandled the furniture instead of using ramps, tail lift etc. I was then told that I could have specified a tail lift earlier but I assumed that 2 assistants and a van with a full list of furniture to be moved would suffice, that was how it was delivered to me in the first place! Their booking system, if they want to go down that route should recommend a particular van for a particular job, if they are experts, not leave it to the individual to work out what they think they need. As I say, this is still ongoing and not being resolved. If they are that busy, this also speaks volumes of the service you will get as they obviously have a lot of damage claims going through!! From my experience, pay a little more and avoid ANYVAN. In response to ANYVAN reply, the claims team have been investigating for 5 weeks, even with clear evidence of the damage to the door, lug that caused it and even the driver’s feet in the photo! How clear can it be! Another example of what you have to deal with. I would upload photos on here but unfortunately unable but they are on my Google review if possible customers want to see. To further update and to show how bad they are, I have just received an email from the same lady I have had a previous email from regarding the claim with the ref of the claim as a header asking me for the reference to investigate the claim. If I could give 0 stars, I would! Just an update for anyone still considering using ANYVAN, it’s now been 6 weeks since the claim and we are sitting here with a damaged fridge freezer. Look at the other reviews here and especially on GOOGLE REVIEWS to see the number of damaged goods and customer service and those that have had things settled, insignificant compensation, not covering the damage to items! This is the response I’ve just received from the claim for damage Dear Sean, Thank you for your patience whilst we have investigated your claim. Upon receipt of your claim, AnyVan have launched a full investigation and reviewed all evidence that has been provided by yourself and the transport providers. We have also corresponded with the Transport Providers allocated to your booking and our Transport Team to ensure that all relevant information pertaining to your claim is in our possession. AnyVan acts as an agent within the booking which means we must mediate with the Transport Provider in an attempt to resolve the claim. Upon review of the evidence you have provided, sadly as we have no images of the item prior to the move and due to the time lapse since this was purchased we are unable to determine the condition of the item prior to the move and that the damages have been caused as a result of the move. Despite this, we do recognise that the damage could be considered fresh and consistent with damages that could be caused during transportation or loading. Due to this, we would like to settle the matter amicably and therefore, we would like to offer you £29.00 as per 10% of your booking cost as a goodwill gesture in this instance and in full and final settlement of your claim. Should you wish to accept, please respond to this email confirming the following details: I think this sums the company up! AVOID THEM”

Helpful Report

Posted 5 months ago

“AWFUL COMPANY - AVOID Where do I start. Initially after making the booking I was charged an extra £100 which I was told would be resolved right away and still hasn't been. On the day of the move we had the worst experience at an already stressful time. When the drivers arrived they said the items in the house were more than on "their list" which was completely wrong. I had a copy of all the items agreed with anyvan in writing and we were still refused and essentially held ransom and told to pay an extra £500 so that we could get our move done on the day. We had no choice as we were moving house and had to have it emptied. To make matters worse they only sent 2 movers who were ill equipped and slow so my brother had to help with moving and organising items which resulted in him hurting his back. I'm absolutely livid that a company who is supposed to be well established and professional behaved in such a despicable manner. We are now trying to make a complaint and are repeatedly being told for the past week a customer care team member will be in touch and we are still waiting! Going to have to go direct to trading standards as don't have the time to waste with these people.”

Helpful Report

Posted 5 months ago

“Absolutely horrendous service by anyvan driver. 1. Any van driver did not follow the special request section of the order which was the directions of where exactly to park which was fine as I understand that these things happen. 2. However, when he arrived, he claimed that he called me, but I never had a missed call from him and then told me that I wasted his time. 3. Instead I was the one calling him as I was waiting for him for 20 minutes because he could not follow my instructions and claimed that it was my fault that he went to a different address. 4. Blamed me for using giffgaff as a phone service and asked for my nationality which I believe was highly inappropriate and irrelevant given the circumstances. 5. When he arrived he was smoking and threw the cigarette on the pavement and began complaining that I was wasting his time and that he would charge me extra. He tried doing this by calling me from an unknown number which I refused because I could not take responsibility for the fact that he could not follow instructions on the request section. 6. When he arrived at the drop off point he was very sarcastic and asked me if I wanted a hug after I told him he was being disrespectful. He then proceeded to repeatedly call me stupid and laugh at me when I asked him how much the extra charge would be for him to help me with my things after he parked on the back side of the building. He proceeded to call me stupid again and said that he did not want to help me. This has been one of the most horrible experiences I have had with a moving company.”

Helpful Report

Posted 5 months ago

“The mark of how good a company is is how they deal with complaints. This company collected the furniture and the next time we had view of it was when it was returned, minus part of the three seater sofa. It took them over a week to find the missing item and when it arrived it smelled of petrol. It is proving difficult to get quotes to have the sofa cleaned, especially when they know is that ANYVAN is involved. They also drag out their replies, tending to send them out late on Fridays asking for more and more details. My advice based on my experience, avoid them.”

Helpful Report

Posted 5 months ago

“We decided to book with any van for our removals. This was a big mistake. Initially we did all checks online and via phone with them and they clearly stated the delivery men will be professional, would have all the tools and will stay as long as needed to complete the job at no extra costs. The people who arrived did initially seem capable but we soon realised they were not competent nor were they friendly or willing to help. Anyvan told us that we can go over 10% of the items listed but these people clearly refused to take anything extra that wasn’t listed and they were telling us “anyvan doesn’t know what they are doing” “Anyvan can jog on we won’t carry anything extra” they made several more comments. We addressed these concerns to Anyvan several times during our moving day and Anyvan kept promising to call us back in half hour but we never heard anything… in the end the workers left a TV on the wall as they didn’t have the tools, they didn’t assemble our sofa and just dumped it in a room. They also damaged our new property. When we called Anyvan to raise a complaint they informed us they will send out another driver the next day at no extra cost and they will have someone remove TV from old property and also assemble the sofa in the new property. When we rang the next day Anyvan blatantly refused to help and said if another removal team comes out there will be a further charge. Moving home is meant to be a good time but Anyvan made it a very big hassle for us. They don’t have competent staff and their customer service is a disgrace. Anyvan are thief’s who will say absolutely anything to get a booking then refuse everything by sending people who don’t have a clue what they’re doing. Please avoid this company at all costs.”

Helpful Report

Posted 6 months ago

“Used this company to move belongings from Somerset to Harrogate. Van due to arrive between 8am-2pm, arrived at 6pm, had several conversations with customer service, told they’re on way but lied to all day. 2 guys turned up, both non English speaking so communication zero, van was already half full. One guy rushed in and just started grabbing my things, no order, no inventory checked, van loaded in the dark with aid of torch as inside light not working on van. As van already half full 3 of my items would not fit on but I couldn’t make myself understood so just left those and will have to now make another trip. I was fairly satisfied that my items were secured safely and managed to understand from one of the men that mine was the first job in the morning. The van arrived finally in Harrogate around 12 the next da. When they opened it up I could have cried. They had picked up a sofa from someone else and to make room for it they had moved half of my things by picking them up and literally throwing them on top of each other. My fridge freezer had been secured safely when it left my home but it had since been shunted further into the van causing my boxes to fall over and the fridge now had a big dent in it and a huge scratch the other side. 3 more items of furniture were damaged pretty much beyond repair. They didn’t care one bit, shrugged their shoulders and one in broken English said No worry if broken they pay! I’ve received £12 refund for missed time slot and I have a claim going through for damaged items but I don’t hold out much hope for that. Do not use these cowboys unless you want the most awful experience you can have.”

Helpful Report

Posted 6 months ago

“My parents hired this company to help them move furniture into their new home. The furniture was poorly handled and arrived with many pieces damaged, some damage was cleverly hidden drawers wedgded shut broken inside, handles wedged on...etc. We attempted to complain but were fobbed off until after 2 weeks we were told it was too late for them to take action. A terribly disappointing and expensive start to a house move. Cannot recommend. Would never use again!!”

Helpful Report

Posted 6 months ago

“Used them 5 times never had a problem moving but 1st time I have claimed for a damaged TV. 4 weeks later still not resolved. They dont answer emails either. When I phoned them recently they told me they hadn't even discussed with the delivery driver. What on earth will the driver remember 4 weeks later. Wont recommend”

Helpful Report

Posted 6 months ago

“Since they are denying all responsibility about 23rd of October this honest review is being left about that experience Unpacked boxes, lies, broken items and human waste left in the toilet for me to clean up. Nothing moved out of the property Be wary when booking with them Since they have "inveatigated" and found no wrong doing they won't mind the pictures being put out there Since they did nothing wrong Be careful who does your move The ones sent on 25th and 30th of October we absolutely amazing and a credit to them”

Helpful Report

Posted 6 months ago

“I spent £120-130 for this ?! I’ve booked with anyvan 2-3 times and I’ve never had such a terrible experience where I’ve been disrespected by a driver. The driver called me at 7:43am and told me he was outside my place. The booking was between 9-12 in the morning but I told him I’ll book a taxi and be there in 10 mins. I arrived, he was no where to be found. I called him and he said he’d come back at 9. I sat in a cold house for an hour. He arrived and I asked if he can take the closet instead of the fridge which he replied I’d have to call them. I called anyvan and the lady tried calling the driver and he refused to answer his phone. After I called anyvan he ignored me the ENTIRE moving process, ignored my questions and my directions. I have never been so disrespected and can’t believe I paid for a service to be disrespected. I asked them to leave my stuff because I didn’t want the service anymore and I was completely ignored. I called anyvan to get compensation and was told they’d only provide credit for the fridge left behind not for my taxi. I feel completely disregarded and I feel like discriminated against by the driver. His helper was really nice but the driver was rude as if I was beneath him and he didn’t have time to talk to me. I spent £120-130 for this ?! NEVER AGAIN”

Helpful Report

Posted 6 months ago

“If I could rate zero stars I would. I hired anyvan to do my house move. They HIRE other people who are incompetent. 2 men came with a small van and I expressed my concern as it was a full house move. The men could not speak English and somehow managed to put my full house hold items into 1 small van. During the removal they damaged 2 of 4 flat screen televisions. 1 that cost £2000. A oak mirror, fridge freezer, washing machine and dryer all dented and scratched massively. The above I put in a claim for obviously and the removal men said the damage was already done. Yeh no images to support the damage. They had taken images of damage to other items in my old house which I pointed out to them also. Anyway. It was then that I became aware that anyvan use a 3rd party. And I am not insured for damage with anyvan. They will not provide me with the lads insurance provider due to confidentiality. These lads have caused thousands of pounds worth of damage to my belongings and AnyVan have said if they do not accept liability I will be given up to £100 towards each damaged item. I am seeking legal advice and hope anyvan will be slammed with the legal bill. The only advice I will give is stay well clear of this terrible company and save your self the upset of items being badly damaged. My cooker was also badly damaged but before I realised I was not insured for damage I did not claim for this as my cooker had other damage so I felt it was unreasonable to claim for it. Any van promised my tvs would be taken down and put up. Then they said they do not do this. Any Van is not as good as they like to make out. My home appliances are ruined. One lad trampled poo all over my carpets. I paid for 3 beds to be taken down and put back up. They are loose and I am unable to do it my self due to physical health problems. Honestly wouldn't waste your money”

Helpful Report

Posted 6 months ago

“AVOID AVOID AVOID to put it simply choose another company. Shocking communication to say the least. They arrived late and delivered two days late too with barely an explanation. The office team didn’t have the same “ story “‘as the removal team with an explanation of where our stuff had got to… at one point promising our items where two hours away only to receive an email at 8:40PM saying the delivery of our items would be rescheduled.( they were already a day and a half late by this point ) They didn’t want to put the items into the correct rooms or even close. Their explanation for this was they have a 7 hour drive ahead of them to get home. I wish I had chosen another company and spent £4000 on removals else where !! They did admit it had been a total shambles and offered £75 compensation which i refused. It was meant to be escalated to a higher level but once again with zero communication they proceeded to issue the £75 “ compensation which doesn’t even cover the items that got damaged or smashed up. They disregarded my concerns and my refusal of the £75 and made the refund regardless, with yet again no phone call back to me to discuss. They talk the good talk on the initial phone call but it’s all a front , they are just basically a middle man to finding any old van to complete the job. I wish I had paid the £4000 to a better run , more deserving company rather than this bunch of cowboys.”

Helpful Report

Posted 6 months ago

“Warning do not hand over your Bank or credit card details. They have charged us £1195 for a move we never agreed to and because we failed to cancel it within 48 hours we actually cancelled it in just under 47 hours they have stolen half of the money £597 for doing absolutely nothing. We could have rescheduled but they wanted and extra £300 but after reading other peoples reviews about their experiences with drivers decided to cut our losses and take the hit. this how this company makes its money. We will never go anywhere near this SCAM company and would advise everyone else to do the same.”

Helpful Report

Posted 6 months ago

“I think they are scammers. Anyvan just changed my task, my task of moving piano and small item from living and moving 50sqf storage things were changed into "3 items", offer accepted attempted to increase, suddenly I got cancellation, still no deposit refund. I feel this is a scam. Do not hire via them!”

Helpful Report

Posted 6 months ago

ANYVAN is rated 3.3 based on 2,225 reviews