ANYVAN Reviews

Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.43

3.4 Rating 2,864 Reviews

61 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.4

Based on 2,864 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan makes moving anything, anywhere hassle-free and affordable using trusted drivers. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible Experience – Avoid at All Costs Absolutely awful service. The driver, Remi, never contacted me upon arrival and completely failed to pick up the item. I was informed by the auction staff that no one had shown up. Despite multiple attempts, Remi ignored all calls and texts while claiming to be at the location. When I reached out to the company to reschedule, I was told I’d have to pay a 50% fee – even though they did nothing to begin with. The representative said this came from a “senior” staff member, which just shows how deeply this behavior runs in the company. After reading other reviews, it’s clear this isn’t a one-off issue but a recurring theme. Dishonest driver, unhelpful management, and a complete lack of accountability. Disgusting service from top to bottom.”

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Posted 6 months ago

“My experience with any Any Van Birmingham. APPALLING. The time was arranged. 7am 21.07.2025. Waited 1 hour, told they were 20 mins away. An hour later, 9am. Put on hold 6 times. 10am, told they had broke down. Lies. The driver made no attempt to call me. Or the office. My family contacted friends with cars & small vehicles. 14 helpers & 8 hours later at 7pm. I was in. At a loss of £550. Don’t trust Any Van. They will not arrive. I am very upset. At age 78. Disgusted & a loss of £550 😰”

Helpful Report

Posted 6 months ago

Hi G, Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your experience. We completely understand how stressful and upsetting the situation must have been, especially given the circumstances and the impact it had on your day. Being let down on the morning of a move is unacceptable, and we’re very sorry that you were left to make alternative arrangements at the last minute. We appreciate you bringing this to our attention and can assure you this is not the level of service we aim to provide. We’ll be reviewing what went wrong in this instance to ensure it’s addressed with the team involved. Once again, we’re very sorry for the disruption and distress caused. Kind regards, AnyVan

Posted 6 months ago

“Avoid Anyvan at all costs. They left half my belongings in my original property so had to hire another van to get the rest of my property. They put homes in my walls and damaged my belongings. Customer service is a joke They don't answer the phones and don't admit to there mistakes or apologise. Avoid Anyvan”

Helpful Report

Posted 6 months ago

Hi there, Thanks for taking the time to share your feedback. We're really sorry your recent experience with AnyVan didn’t meet expectations. A member of our Service Quality Team has already reached out and is looking into your concerns to ensure they're fully addressed. We appreciate your input and are committed to making this right. If there’s anything else you’d like to add, feel free to get in touch. Best regards, AnyVan

Posted 6 months ago

“Most of our furniture was broken, scratched or damaged by brown tape. They charged us a ridiculous amount on the day (£500) for extra boxes after we had booked for the amount of boxes recommended by their staff. Very difficult to book a redelivery. Terrible all around”

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Posted 6 months ago

Hi Sara, Thanks for taking the time to leave your feedback, and we’re really sorry to hear about your experience. We completely understand how frustrating it must be to receive items in a condition that’s anything less than perfect, and we do apologise for the inconvenience this has caused. While our policy does require customers to notify us of any damage within three working days, we’ve made an exception in your case and have already raised a claim on your behalf. To move forward, we’d really encourage you to get back to us within the next five days with the information we’ve requested. Please bear in mind that if it’s submitted outside of this timeframe, the claim may unfortunately not be accepted. Kind Regards, AnyVan

Posted 6 months ago

“Charged almost double the price originally quoted. Then sent me the wrong confirmation. Spent almost 6 hours trying to resolve over WhatsApp and was put on hold for an hour with no resolution. Do not recommend!”

Helpful Report

Posted 6 months ago

Hi There, Thanks for your feedback, and we’re really sorry for the hassle you experienced — especially the time you spent trying to get things sorted. We’ve looked into the issue and can confirm it’s since been resolved. We do appreciate your patience throughout, and thank you for your understanding. Kind Regards, AnyVan

Posted 6 months ago

“Anyvan sent a vehicle that was too small I had to pay another £800.00 to get them to second a second vehicle which arrived about 5.30pm and the move took 2days instead of one. They broke some of my belongings and damaged most of my furniture. I had to buy bubble wrap to enable them to pack fragile items. DO NOT USE THEM THEY ARE NOT COMPETENT”

Helpful Report

Posted 6 months ago

Hi Christine, Thanks for your feedback, and we're genuinely sorry to hear about your experience. We understand how frustrating and disappointing this must have been. The van size was arranged based on the inventory list that was confirmed with you via email prior to the move. Unfortunately, the list provided didn’t reflect the actual volume of items, which meant a second vehicle had to be arranged later in the day. We absolutely recognise how inconvenient this would have been, especially with the move taking longer than anticipated. In regard to the damage, we do need to clarify that we were only notified of this on 7 July, while your move took place on 3 March. As this falls well outside our required notification window, we regret to advise that we are unable to proceed with a damage claim on this occasion. We truly wish this had been raised with us sooner so we could have addressed it appropriately. We’re sorry again that your experience fell short of expectations, and we appreciate you taking the time to let us know. Kind regards, AnyVan

Posted 6 months ago

“Took my money then didn't arrive to do my house move. Contacted Anyvan via emails but i haven't heard back from them. Dreadful company. Don't use them as they are obviously unreliable.”

Helpful Report

Posted 6 months ago

Hi there, Thank you for taking the time to share your experience. We're truly sorry for the inconvenience caused. A member of our Service Quality Team has since been in touch, and we’ve arranged a full refund in recognition of the disruption to your move. We know how important it is for things to run smoothly on moving day, and we’re sorry that we fell short on this occasion. Your feedback has been taken seriously and shared with the relevant teams to prevent this from happening again. Kind regards, AnyVan

Posted 6 months ago

“Rubbish let me down at 7pm the night before my move. No help and still waiting for my money back.”

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Posted 6 months ago

Hi Raymond, Thanks for your feedback, and we’re really sorry again for the disruption caused the night before your move. At the time, we were still actively working on resolving the issue and had every intention of completing the booking as planned. However, as you requested cancellation before we were able to finalise the arrangements, the job was subsequently cancelled as instructed. A full refund has now been issued, and we do appreciate your patience up to that point. Kind Regards, Emma

Posted 6 months ago

“We used Any Van just over a week ago and would never recommend them to anyone. They damaged EVERY single piece of furniture and clearly had no clue how to pack furniture. They had no packing materials, just a few bits of cardboard on the floor of their van. They charged us extra money to move a wardrobe that they’d initially said was in the price and we spent most of the day going back and forth between our old and new home because they said they couldn’t fit everything in their van! Do not trust this company. They are an absolute scam who outsource to unprofessional people who have no clue what they’re doing. We’ve tried getting through to their complaints as they told us they were fully insured and now they won’t pick up.”

Helpful Report

Posted 6 months ago

Hi Taj, We're really sorry to hear about the issues that you've raised around your AnyVan experience and would really appreciate the opportunity to try to resolve these. So that we can do this, can you please email qualityandresolutions@anyvan.com with your name, booking reference and details of your complaint? Kind Regards, AnyVan

Posted 6 months ago

“Not a good company to use. Few reasons why: Refused to take individual items which had not been included on the inventory and tried to charge more to put them on the van. It is not made clear that the inventory Is supposed to be an exact list rather than a guide to estimate the size of van required. Secondly when the van turned up, it was half full with another persons possessions who was also sitting in the van he clearly didn’t realise that the van would be doing multiple jobs on the same day and was telling me I needed to be quick and then my stuff better not damage any of his. Thirdly, the van then proceeded to take 6 hours to arrive at my new address for what was a 1 hour drive. Tracking the van on a whistle stop tour of north London, the drivers were clearly doing multiple jobs on the way round. In summary, don’t use this company. They are trying to reinvent the man with van service, making it more profitable for themselves and a hugely inferior and inconvenient service for the end user.”

Helpful Report

Posted 7 months ago

Hi there, Thanks for taking the time to share your experience. It sounds like things didn’t go as you expected, and we’re genuinely sorry to hear you were left disappointed. We’d love the chance to clear up a few points about how our service works, as it’s clear there was some misalignment around what was booked and what was delivered. First off, our bookings are based on the inventory list provided at the time of confirmation. This helps us determine the vehicle size, space requirements, and price. We do try to make it clear during the booking process that the inventory isn’t just a rough guide — it’s the basis of the job. That said, we understand it can be easy to assume there’s a bit more flexibility, so we’ll take this on board for further clarity. Secondly, we are a part-load company. Our transport partners often carry out more than one job per route. This model keeps costs down for customers and significantly reduces wasted miles on the road. For context, AnyVan was founded with exactly this in mind: helping to cut unnecessary emissions and make logistics smarter and more affordable. The customer you saw sharing the van was simply on another leg of that same route. That said, we appreciate that this approach isn’t for everyone, especially if you're expecting a direct, single-use service. There are companies out there that offer exactly that, but it is not how our model is set up. The six-hour delay was likely due to the vehicle completing other jobs before reaching your destination, which is part of how we’re able to offer lower prices across the board. All the best, AnyVan

Posted 6 months ago

“Disappointed by AnyVan – Financial and Emotional Losses After a “Premium” Move We hired AnyVan for what was supposed to be a full-service, premium move (ref: AV-8812773). Instead, we received a chaotic and careless experience — and we’re still dealing with the consequences. First, the company took an unreasonably long time to respond to our emails. When they eventually did, they offered apologies — but no meaningful solution. What we need is not just words, but financial compensation. The wardrobe boxes we paid for were never delivered — and we have not received a refund. Our own boxes were damaged because the movers didn’t bring the ones they were supposed to. One of the beds was incorrectly assembled, missing bolts and left unstable. We now have to hire someone else to fix it. Several of our belongings were scratched, crushed or broken due to lack of proper wrapping and stacking. This has resulted not only in stress and frustration, but real financial loss: we are out of pocket for missing items, repairs, and additional help we should never have had to arrange ourselves. We’ve shared all photos and videos, and we’ve spent a huge amount of time trying to resolve this. So far, we’ve received only a token gesture and vague promises. We cannot recommend AnyVan based on this experience. Think twice before trusting them with your move.”

Helpful Report

Posted 7 months ago

Hi Maryna, Thank you so much for taking the time to share your feedback with us. We're genuinely sorry to hear that your recent experience with AnyVan didn’t meet your expectations. We know how important your move is, and it’s disappointing to hear we didn’t deliver the service you deserve. To ensure your concerns are addressed thoroughly, one of our Service Quality Team members has already reached out to you directly. They’re dedicated to looking into this and ensuring that any issues are properly resolved. We truly value your feedback as it helps us improve, and we want to make sure we get things right for you. If you have anything else you'd like to share in the meantime, please feel free to reach out — we're here to help. Best regards, AnyVan

Posted 6 months ago

“They’re scammers. Get your funds back gmail in my bio”

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Posted 9 months ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 8 months ago

“Truly thankful for harrylucy977 - @ gmail . com.”

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Posted 9 months ago

Hi Lilian, We're really sorry to learn that your AnyVan experience was not the best. So that we can do this, can you please email qualityandresolutions@anyvan.com with your name, booking reference and details of your complaint? Kind Regards, AnyVan

Posted 8 months ago

“Pathetic service by AnyVan Had a terrible experience with AnyVan. First, they showed two different prices for the same day and same items. I had to call customer service because the price increased by £50 from morning to evening without any explanation. I booked a move for a 6-seater dining table and clearly confirmed on the call that it was a foldable dining table with six chairs. Still, on the moving day, they charged me extra, claiming the quote was only for the table, not the chairs. They told me they couldn't find my call recordings, even though they record all their support and sales calls!!! Also, my apartment is a deluxe flat with two levels. I booked the move from the 2nd floor and mentioned everything clearly, but because the drivers had to take five extra steps to bring the table down (everything else was already on the ground floor), they charged me an additional £47 on the spot! The drivers themselves were very nice and helpful and admitted that AnyVan often pulls these kinds of tactics with customers to squeeze more money out during moves. Apparently, they face the same complaints on almost every job. Would not recommend. Be very cautious!!!”

Helpful Report

Posted 9 months ago

Hi there, Thank you for sharing your feedback. I’m really sorry to hear about your experience, and I can see you’ve also left a review on Trustpilot. A member of our team will be in touch soon to address your concerns directly. If there’s anything else you need in the meantime, please don’t hesitate to reach out. Best regards, AnyVan

Posted 8 months ago

“Van driver drove off without picking stuff up! Chapped door we didn't hear it neither did the dog! My dad is a pensioner! Told us we'd have to pay again! Even though they did not press the doorbell”

Helpful Report

Posted 9 months ago

Hi there, Thanks for your feedback, and we’re really sorry to hear about what happened—it’s certainly not the experience we aim to provide. We can see that our team has already been in touch and that we’ve arranged a free rescheduling, with collection due to take place today. We really appreciate your patience and hope everything goes smoothly from here. Best Regards, AnyVan

Posted 9 months ago

“We booked them to move my daughter from a flat into a house which was 15 min drive away. We were quoted £89 for the list of items she had quoted for one man and the van as there were plenty of us to help with the removal. From the moment they arrived we felt like we were being ripped off. They instantly charged us £42 because it was a first floor flat and said it was an extra cost for the stairs ,they said we hadn't quoted for a washing machine to be moved which we obviously had so we were charged £11 for that.They were then counting small carrier bags with odd items in and telling us there would be a charge for those, so we ended up cramming 3 x cars with items because we were worried how much he was going to keep adding on to our original quote. We ended up paying £160. I wouldn't use again i felt like we were being milked for as much money they could get out of us. And the best of it was my husband and son in law were doing most of the donkey work carrying items down the stairs whilst the bloke stood in th back of the van loading it in.”

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Posted 9 months ago

Hi there, We're really sorry to hear about the issues that you've raised around your AnyVan experience and would really appreciate the opportunity to try to resolve these. So that we can do this, can you please email qualityandresolutions@anyvan.com with your name, booking reference and details of your complaint? Kind Regards, AnyVan

Posted 9 months ago

“AnyVan moved my daughter and damaged my car in the process. They admitted responsibility and I was subsequently offered £43! I have repeatedly requested their insurance details and they have failed to provide them. The damage will cost hundreds of pounds to rectify. They have been a nightmare to deal with and don’t seem to behave like a normal company. AVOID if you value your property and sanity.”

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Posted 10 months ago

Good Afternoon Mark, We are incredibly sorry to hear that damage may have been caused during your daughters move. We have been unable to locate any bookings with the email address provided. Please can you email qualityandresolutions@anyvan.com with your booking reference number? Kind regards, AnyVan

Posted 10 months ago

“This is a joke. You are being charged by the box. You will always end up paying more on the day of moving. The driver turns up late. I would definitely not recommend. It’s better if you find a local person with a van who can help you out than go through big companies. I was not happy. I ended up paying much more than quoted”

Helpful Report

Posted 10 months ago

Hi there, We are incredibly sorry to hear you are unhappy with your AnyVan experience. We have been unable to locate any bookings with the email address provided. Please could you email qualityandresolutions@anyvan.com with your booking reference number so we can review this? Kind regards, AnyVan

Posted 10 months ago

“I was told it would cost £49.99 per week to store various items- I gave a very specific list, there was no room for misunderstanding. 10 days after the items were moved into storage I have finally had an invoice and they have told me that in fact the charge is £134.97. Somewhere in the small print of the contract it says that they can charge more if the items don’t fit into the intended unit, but for them to be trying to charge me over 2 1/2 times as much is outrageous. I actually feel as though I fell some sort of scam. I shall clearly be moving my items out of the storage they organised as soon as possible. Do not use them.”

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Posted 10 months ago

“I wouldn’t even give this service a single star. My experience with Anyvan was dreadful. We were charged £100 for a parking fine, even though the fine notice clearly stated that it would be between £50-65 if paid within 14 days. I contacted their customer support multiple times, but each time they gave me different excuses. To make matters worse, the driver left behind several items, claiming they were the wrong size. We had to book another van for £200 to transport the leftover items. The sales team is truly disappointing—they make false promises when booking, claiming that parking surveys will be conducted and that the location will be checked, but none of that happened. The van was small and filthy. I strongly advise everyone to avoid Anyvan. It’s a complete scam designed to extract money from you. Such a frustrating and disappointing experience”

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Posted 10 months ago

Good Morning Vipin, We are incredibly sorry to hear you are unhappy with your AnyVan booking. Upon review, we can see you have discussed the fine with our customer care team, and a partial refund has been issued in light of the reduced fine recieved. We do sincerely apologise for any inconvenience caused, however, understand the matter is now resolved. Kind regards, AnyVan

Posted 10 months ago

ANYVAN is rated 3.4 based on 2,864 reviews