HORRENDOUS COMPANY! I had gone through the whole phone process and walk around of what I needed moving. I was quoted and paid the amount asked and I didn’t use their ultimate service as there were only a couple items I wanted extra protection for which I paid extra to have these special items packed and protected by them (custom made desk and artwork). On the day of moving the team that turned up instantly charged me an extra £1000 saying I was over my quota and I had to pay it there and then or I wouldn’t have my belongings moved (keeping in mind only 1 can was actually packed at this point). The team they sent me didn’t speak a word of English so I couldn’t even communicate what I wanted to and when I told them to speak to my sales consultant at Anyvan they didn’t know who I was on about. I called my sales consultant and he said that’s wrong we’ll sort out compensation for you. I was assured weeks before that they would protect my carpets as I was leaving rented property and they walked mud all into the house. My home was loaded onto 2luton vans for delivery the following day. The next day 1 van arrived and I was informed the other had broken down somewhere in Birmingham and would be with me later. The second van that turned up around 1700 was a totally different van and the second delivery had now actually been split into 2 deliveries and the last delivery didn’t show up until 2200 that night by which point I couldn’t unpack anything as I was exhausted myself from a 6hour drive the day before from Hampshire to Wakefield and didn’t get to bed until 2am. When communicating with the removal teams boss by phone he was very dismissive and argumentative. The precious items I paid extra for to be packaged by them turned up with one pathetic layer of MY own bubble wrap to one of my £990 pieces of artwork was damaged. When I went through Anyvan’s claim team they took weeks to investigate, their communication with me was extremely poor and I had to chase them for updates and when they did get back to me, despite them saying they acknowledge the damages were fresh they claim that they probably got damaged when I unpackaged it and they would offer me £175 in total for damages to two pieces of artwork and a custom made £4500 desk! An absolute AWFUL company in the way they have treated myself and my father and if this is how they treat disabled people then I’d hate to see how they treat able bodied persons! Calling me a liar and offering an insulting amount of compensation to my precious items even after I said I didn’t want to pursue other items that got damaged, only the items that could not be replaced! PLEASE AVOID THIS COMPANY because for what I ended up paying I could have paid for a well known national moving company; they’re clearly out to save themselves money and obviously don’t care at all about the customers belongings. I’ve not been this upset and insulted ever after paying for a service let alone to be called a liar. If I wanted my items to be dropped kicked into the back of a Mercedes sprinter I’d have made the effort with my good leg to do it myself! I have asked them for the CEO’ contact details and they have refused. I asked them to speak to a manager on numerous occasions and they refused. I WILL be taking my case further as far as it will go.