I booked AnyVan October 2017 for £200.00 as I needed to move from Ilford to Epsom. The staff who booked the journey were friendly and British as in English indegineous, UK born. I was asked what needed moving in terms of number of items boxes etc. I couldn't give an exact figure as I had not yet began unpacking so gave them a rough guide. On the day in question two eastern European drivers turned up and refused to take the stuff saying it was too much showing me a piece of paper which stayed one bed, a bag of clothes and a couple of boxes in total about 6 items. I pointed out that I never said I would be moving a bed and there was no way that my wife and I would simply have a bag of clothes. They said I would have to pay extra despite me saying that the information on that piece of paper was wrong even offering to help them load the stuff on the lorry myself. My wife and I were living in a single room and had already packed everything so it would not have taken long to load the lorry even if I didn't help them. They refused to budge saying they were leaving. I refused to let them leave as we had paid them so called the police who asked them why they couldn't just move our stuff and raise any issues with their company. They then received a call from a supervisor telling them to leave straight away. I told them if they left they would not get paid and that I would make a claim with my bank for the return of the money on the basis that I paid for a service but never received it. The money was put back in my account within a few days meaning the drivers did not get paid. I also reported them to immigration enforcement as I suspected they were illegal immigrants with no right to work or live in the UK. They wanted to rip me off by charging me extra money. In the end I had to pay a man with a van privately to get my stuff moved for £180.00. The staff on the phone were friendly enough but their drivers seem to be self employed contractors and foreigners rather than a British born, white, Asian or black person. AnyVan should employ drivers directly rather than rely on international cheap labourers. If there was an option to leave zero stars I would have done that. As I had got my money back through my bank I did not think of making a formal complaint but did leave a negative review on google reviews. I am not against foreigners as I am married to an Indian woman myself as well as being a British Pakistani myself so am truly international.