I’ve had the worst experience with this company they were very unhelpful. First of all I booked to have two men in a van, collect two beds and a couple items from the kitchen. First of all. They wanted me to carry both beds down the stairs by myself as a single woman or they were going to charge me an extra £100 to carry them downstairs. Secondly, I made a mistake online when booking and chose fridge freezer. Not realising there was another option for an American fridge freezer so for this They wanted to charge me an extra £130 for it being slightly bigger which is extortionate in my opinion after going back-and-forth on the phone with customer service and them wanting me to pay £130 over the phone there and then and carrying both beds down the stairs by myself. Also had started loading the items onto the van They then told me even if I do pay the £130 extra. They still can’t take the fridge as they don’t have the tools to lift it even though it’s a very light fridge and I was able to move it myself. So why was they so adamant for me to pay £130 over the phone there and then if they couldn’t lift it anyway and knowing they don’t do refunds. To me that it’s fraudulent behaviour requesting money over the phone more than one occasion for something. They know they cannot do at the time. It is disgusting how this company has treated me making a woman do heavy lifting, even though she paid extra to have 2 men on the job knowing there was some lifting to do. Even on the link they sent me for the booking, I was able to amend it to an American fridge freezer So why were the men unequipped knowing that bookings can be amended last minute. Now I have to book elsewhere to do the job properly.
2 months ago
ANYVAN has a
3.3
average rating
from
2,213
reviews
Book your activation call by clicking the button below. Or call us now on
+1 213-325-5109 .
Book a Call
Alice, Customer Support
Start Your Free Trial
Thank you! Now Check Your Email...
A member of our team wil be in contact shortly to discuss your existing contract and the next steps to take.
We've sent you a link to verify your free account. Click the 'VERIFY ACCOUNT' button in the email to complete activation and access your REVIEWS.io dashboard.
If you have any issues then please open chat to talk to a product specialist.