Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.47

“Very disgusting experience with AnyVan- This is my second time being let down. They’re not reliable. They broke the agreed delivery times and still have not delivered my belongings. Instead of taking responsibility ,they’re using every strategy to charge me an extra £75 for a mistake that was not mine. Their drivers are very unprofessional,, and customer service does not listen or help. When a problem.happens and you call, if you select the complaint option, you’ll stay on the line for years. If you select booking option, it goes through immediately. This shows how poorly they handle real complaints. I have evidence to prove everything. Extremely frustrating and disappointing.”

Helpful Report

Posted 10 months ago

Hi Matilda, Thanks for sharing your feedback. I have reviewed your account and the sales call to make sure we responded accurately. There was no agreement on a specific delivery time during the call. The only detail confirmed was that the job needed to take place the next day. When the booking was completed, no time requirement was mentioned and no guaranteed slot was agreed. The driver arrived within the standard delivery period, and the team advised that no one was available at the address. This makes the attempt unsuccessful, so the fee requested is valid and covers the cost of completing the delivery and releasing your items. If you would like us to proceed once the outstanding payment is made, we can arrange this right away. Kind Regards, AnyVan

Posted 10 months ago

“After arranging everything, and initially paying, the communication fell apart. They did not update my inventory that was sent through in line with their processes - it wasn't acknowledged or processed, resulting in an additional payment on the day of pick up. Just wanting everything sorted I paid and thought I can deal with this later This was the first of a number of surprises and poor communication. The collection guys were great. Speedy and polite. However, after that it all went - and is still going - wrong. My belongings are still in storage. Despite asking for release and giving the date of "redelivery" when I booked the service, confirming that on the day of pick up, and sending a message to confirm within the 72 hour window. The 72 hours notice makes no sense, which I have pointed out several times. Any time before 72 hours is notice, and if you've arranged "redelivery", as they call it, when booking the service why do you need to arrange redelivery again?! I'm yet to have an answer. It's now been well over 72 hours since I requested "the release" of my possessions and I've had false promises of phone calls, "top priority" assurances, and currently the main office don't know where my belongings are, claiming that "the driver has checked out" my items. Something the driver denies and they have told me that the issue is payment. I have spent most of the day I was expecting my delivery acting as a go between AnyVan employees or sub-contractors; it's difficult to figure out what their model is other than incohesive. Delivery was offered - off an entire house-worths of possessions to a quiet residential street expected in the morning - "some time after 11pm", which whilst the effort to get from Birmingham to the north east in a few hours is appreciated, isn't feasible, would not endear me to my new neighbours, and is slightly sketchy from a noise complaint standpoint given the 11pm to 7am nature of those. An initially surprising, affordable good service that rapidly led to an anyvan admitted "shambles". At this moment, and it's a cliché for sure, but I would give 0 stairs if it was an option.”

Helpful Report

Posted 10 months ago

“Will never use again, don’t recommend this company, polite but unhelpful.very poor timekeeping. Go to a professional house removal company if moving house. Would only suggest this company for single or 2 or 3 items. Drivers very polite. Expensive and they put jobs out to drivers to bid on. They don’t actually have vans of their own.”

Helpful Report

Posted 11 months ago

Hi there, We're really sorry to hear about the issues that you've raised around your AnyVan experience and would really appreciate the opportunity to try to resolve these. So that we can do this, can you please email qualityandresolutions@anyvan.com with your name, booking reference and details of your complaint? Kind Regards, AnyVan

Posted 10 months ago

“Will never use again, don’t recommend this company, polite but unhelpful.very poor timekeeping. Go to a professional house removal company if moving house. Would only suggest this company for single or 2 or 3 items. Drivers very polite. Expensive and they put jobs out to drivers to bid on. They don’t actually have vans of their own.”

Helpful Report

Posted 11 months ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 10 months ago

“One of the most miserable experiences. Moving is already such a stressful event which was not made any easier by this company. Almost 3 hours late to pick up belongings, then several more hours of zero communication just to be told finally, I’d have to wait another 2 hours for delivery. Pick up time booked for 11am-12pm (paid extra to get a specific time slot) but was actually nearly 3pm and expected delivery time is now between 7-8pm. It’s an hour and a half drive between each home. An absolutely exhausting day which also meant I missed a family members birthday night out. So deeply disappointed.”

Helpful Report

Posted 11 months ago

Hi There, Thank you for sharing your feedback. We’re truly sorry to hear about your experience and completely understand how frustrating and exhausting this day must have been. We can see that you’ve already been in touch with a member of our Service Incidents team, who has been working with you to ensure your concerns are addressed. We really appreciate your patience throughout this process. We hope you might be open to giving us another opportunity in the future. We’d love the chance to show you the level of service we strive to provide and make your next experience a much smoother one. Kind regards, AnyVan

Posted 10 months ago

“Avoid at all costs. Drivers don't turn up. Nothing works. Money are charged and not refunded.”

Helpful Report

Posted 11 months ago

Hi there, We're really sorry to hear about the issues that you've raised around your AnyVan experience and would really appreciate the opportunity to try to resolve these. So that we can do this, can you please email qualityandresolutions@anyvan.com with your name, booking reference and details of your complaint? Kind Regards, AnyVan

Posted 10 months ago

“Booked & paid for car transport a week in advance & the day before I was told they could not collect from the garage during opening times. I would then be charged another £200 to re-book. So I cancelled & lost the full amount as they say you do not get a refund if less than 24 hours. This is a rip off as they could have phoned and arranged the collection days before. Best to avoid.”

Helpful Report

Posted 11 months ago

Hi Graham, Thanks for sharing your feedback. We’re really sorry to hear about your experience and completely understand how frustrating this must have been. When booking, we allow customers to select a collection window that suits them, but it’s important that this slot falls within the operating hours of the collection location. In this case, the window selected ran past the garage’s closing time, which meant no one was available on site for the handover. We tried to schedule the collection for 5pm based on the original information provided, but unfortunately, this still fell outside the garage’s hours. While this wasn’t an error on our side, we completely understand how inconvenient this must have felt. We really appreciate your feedback, as it helps us improve our processes and ensure clearer communication around collection times in the future. Kind Regards, AnyVan

Posted 10 months ago

“Context: I paid for the Premium Packing Package, location for my move was a town in the Midlands, from a 1-bed to a 2-bed. Being able to change the date within 48 hours? Online quoting? Competitive pricing and price match guarantee? Sounds too good to be true! Well you know what they say about that, but for those who don't, (say it with me now) if it sounds too good to be true, it usually is. The first red flag was the online inventory form. Not that detailed and very basic. For instance, I have an inbuilt wardrobe so I didn't select that, but I had clothes that needed packing - I couldn't see a way of inputting this on the form. Also on the form you have to guess how many large, medium, and small boxes you'll need. To me, this is mostly a guess, but be warned, if you underestimate and need to fill more boxes, prepare to get your wallet out for more boxes (almost £180 for enough boxes). Now I didn't sign up immediately, and did my due diligence and checked TrustPilot. Majority great reviews, fantastic. A few days go by and I was called by a sales team member from AnyVan. I was told all the good things, and given a price for the Premium Package. Went over the inventory making sure I got it right, even added more boxes just in case. I had a quote from a more local moving company which was lower - I mentioned this. Yes! The price match guarantee! Or is it? I got the same price plus £100. "You know what?" I thought, I like the sales person, and the fact I can change dates within 48 hours is worth £100, especially when you don't know the move date for certain yet. Deal, but I won't pay anything else (surely...). The day of the move arrives. I booked it for 8-9am and three movers arrive at 10am. Late, but okay, it won't take longer than three hours to move me out and no more than two hours to move me into my new place surely? Well actually it took EIGHT hours. These were the slowest movers I could ever imagine. This, they explained, was because of a job the day before and the travel involved, they only had an hours sleep each. This is ridiculously unsafe, but employment law doesn't mean toffee in their case because they (as well as all the other movers with AnyVan) are subcontractors. And it sounds like they're treated pretty poorly (if they don't accept a job and AnyVan can't find a replacement, the subcontractors who cancelled are financially penalised). It's also the subcontracted movers who hold the insurance on the items in the van not the company AnyVan. Speaking of insurance, the plug of my television ended up being bent out of shape, which means I need to do some unwanted electrical DIY to fix it. Do I dare ask AnyVan about insurance for this item? This is one of the multiple times when unpacking I noticed no care or attention was paid to mine and my wife's belongings, at all. An already stressful day of moving home was made even more stressful with a long moving out and moving in process. The only way to describe it is people helping you move who have never done it before or even imagined how to do it before. I can only recommend not to use AnyVan or give them any time, because I ended up paying an extra £200 (no real price match) and it was all just so slow. I have nothing good to say, apart from well done on the marketing and the smoke and mirrors that I fell for. TLDR: - No real price match guarantee - Hidden costs (walk greater than 20m from property to van, prepare to pay more) - Might be very slow priced - It was like they had never done this before in their life - No care or attention taken by AnyVan movers - Very heavy handed, broke my television plug, broke a lamp, broke a small picture frame.”

Helpful Report

Posted 11 months ago

Hi there, Thank you for sharing your feedback. We are very sorry to hear about your experience and understand that things did not go as smoothly as expected. We have over 15,000 item options available online, and if you cannot find something, you can search for it or add a custom entry with a description, dimensions, and weight. We also allow customers to update their inventory up to 48 hours before the move, which helps ensure packing and planning are accurate. Our Price Match Guarantee applies to the inventory provided at the point of sale, so additional items added later may affect the cost. We apologise for the delays and extended moving time. Your feedback has been shared with our Driver Support team, and a member of our Service Quality Team has reached out directly to discuss your concerns and ensure they are fully addressed. Kind regards, AnyVan

Posted 11 months ago

“AVOID! Context: we've been through 4 international moves... We got a quote through Anyvan that they refused to honour as it was directly from one of their transporters during an exceedingly unprofessional and disorganised back and forth between the parties. They said they would not refund the deposit. So we came to an agreement with them as it was a significant deposit. We contracted one of their highly rated companies CARGOEX SRL. This company was shady from the beginning but we were stuck in an international move. They told us they would send 2 vans to cover our shipment, then suddenly the second van had trouble and didn't appear on moving day but coincidentally we had 'too much' for that mystery van anyway and another van was available but it cost 1k more and would take many days to arrive. Then it was supposed to arrive on X day and time and that was changed 3-4 times causing us to forfeit plane tickets twice. Daniel was unsympathetic to say the least and more accurately bullying - we have screen grabs of his chat with us saying 'you want to fight with me' and 'you don't know how to read'. Again we were stuck. The first van ended up stranded broken down in another country adding days onto its arrival. We have now gone to storage to find our belongings and nearly all of our furniture is dented, cracked, chipped or broken completely. Two with puncture holes through the side. 'Fragile' boxes were placed under rows of books. It was cruel and utterly incompetent. Anyvan won't help at all and has said that complaints have to go through this Romanian company who have said that they don't take any responsibility as there was a lot of weight. I would highly recommend avoiding Anyvan and CARGOEX.”

Helpful Report

Posted 11 months ago

Hi There, We’re sorry to hear that your experience didn’t go as smoothly as expected. We’d like to clarify that AnyVan operates as a platform connecting customers with independent transport providers, who submit their own quotes and manage their own services. In this case, you selected the provider directly through the platform, and as independent businesses, they each have their own operational procedures. We always recommend reviewing the terms and conditions of any quote carefully before accepting, to ensure you’re comfortable with the service being offered. We sincerely apologise that this move did not meet your expectations and truly appreciate you taking the time to share your feedback. Kind regards, AnyVan

Posted 11 months ago

“Terrible rip off business. They took payment for a full moving and packing service and then simply didn’t send any packers on the day of the move! Refuse a refund and I am now suing them through the courts. I wish I had done more research before using them, I can understand why there are so many terrible reviews online”

Helpful Report

Posted 11 months ago

Hi John, Thank you for taking the time to share your feedback, and I’m really sorry to hear about your experience. I’d like to clarify that AnyVan operates as an inventory-based service, which means the price and allocated resources are based on the specific items listed in the booking. Whilst you selected a Premium service, the boxes you required to be packed were not included in the inventory, and therefore were not scheduled as part of the move. As this requirement was not added to the booking, it was unfortunately not reflected in the service or the cost. Thank you for your understanding, and again, I apologise that your experience did not meet expectations. Kind regards, AnyVan

Posted 11 months ago

“Important information: AnyVan is brokerage or a platform – not a removal firm. It simply communicates to the trade that you have a need. Their theme song should be Abba’s ‘Take a Chance on me’ because that is what you are doing. Their name needs a question mark after it. AnyVan? I booked AnyVan for a house move. After I booked, I received a reassuring video, numerous other reassuring emails, and had several phone calls with them. On the day I received messages from ‘the team’ promised to have me out of the house by 1 pm. Alas they never came and the ‘tracking’ showed me that they were actually moving away from my location, despite messages telling me they were on their way. Reaching AnyVan on any channel was a nightmare. The result? Excepting the incredible kindness of the buyer of the house, the chain would have collapsed. The stress of the day was so bad that it is only a month later that I can bear to recall it. AnyVan put out a new communication of the need for a removal team after my time for leaving the property had lapsed. I was finally out 8.5 hours late with additional costs 1) the buyer incurred costs turning their van around and staying elsewhere overnight 2) AnyVan incorrectly measures (is it an error or an intention?) the size of the load to potential suppliers so the removal necessitated two van loads, because the load was not as Any Van’s capacity calculator indicated. I have an apology from AnyVan, which helpfully verifies this review. Here it is: “I want to sincerely apologise for the distress, inconvenience, and frustration you experienced. It is clear that we fell short of the service you rightfully expected, and I want to acknowledge the specific challenges you outlined, including the difficulties in communication, the tracking discrepancies, the delay in delivery, and the issues with vehicle capacity. I completely understand how unsettling it must have been to face such uncertainty on the day, particularly with the additional stress of needing to accommodate your buyer. You also should not have had to experience the extended delays and lack of clarity from our team. While we cannot undo the experience, your feedback has been escalated and shared to help prevent similar occurrences in the future.” Indeed AnyVan cannot undo the experience: ‘unsettling’ is such an understatement. Nothing could actually compensate for the stress of the day. Note that they do not compensate for additional costs either (clause 15.1.4 in their terms and conditions). If you don’t mind if you get a van, when you get it, if it’s the right size, if the company incorrectly briefs its delivery partners on capacity – then this is the company for you. Take a chance? Never again for me.”

Helpful Report

Posted 11 months ago

Hi there, Thank you for taking the time to share your feedback. We are truly sorry for the experience you had and the stress this caused during such an important day. We appreciate you highlighting these issues, and we fully understand how disappointing this must have been. Please be assured that your comments have been noted and will be shared internally to help improve our service. Kind regards, AnyVan

Posted 11 months ago

“Dangerous Bed Assembly and Dishonest Handling – Deeply Unsafe and Unprofessional I am absolutely appalled by the standard of work carried out by AnyVan’s movers. They assembled my father’s bed so dangerously that it could easily have collapsed while he was sleeping. My father is 74 years old, and the thought of what could have happened is genuinely frightening. When I inspected the bed myself, I discovered that the frame wasn’t secured, screws and pegs were missing, the middle support was higher than the sides, and the slats were fitted incorrectly. The entire structure was unstable. I had to dismantle and rebuild it myself to make it safe. The movers never said a word about any missing parts or uncertainty — they simply left, knowing it was unsafe. As soon as I alerted AnyVan, I was offered £200 as compensation, but only after repeatedly chasing and emailing them. What’s worse is that they then went on to mark my complaint as “resolved” on Trustpilot and claim I had accepted their gesture, which I had not. I remain deeply unsatisfied. Many words were written expressing how “sorry” they were, but after five or six emails from me, it’s clear none of it felt genuine. This wasn’t just poor service — it was dangerous, negligent, and dishonest. No paying customer should have to rebuild a bed for safety reasons, especially when hiring a company that advertises itself as professional. I would never trust AnyVan again. The lack of care, skill, and accountability was shocking from start to finish.”

Helpful Report

Posted 11 months ago

Hi Sarah, We’re very sorry to hear about your experience and the disappointment you’ve described. What you’ve outlined is far from the standard of service we expect from our teams, and we understand how upsetting and frustrating this must have been for you. Please be assured that this feedback has been taken very seriously and escalated to our Service Quality Team, who have already reached out to you directly. We’re glad to hear that a resolution has now been agreed and accepted, and we’ll also be reviewing this matter internally to prevent situations like this from happening again. Thank you for bringing this to our attention. Kind regards, AnyVan

Posted 11 months ago

“At a time when I felt completely stuck and unsure of how to handle my situation, I came across TRAKMINT.ORG while reading online reviews. I decided to get in touch, and I was immediately impressed by their professionalism and speed. Their team responded without delay, offered clear guidance, and genuinely listened to every detail I shared. They approached my case with patience and understanding, making sure they grasped the full picture before moving forward. TRAKMINT.ORG support brought me a sense of relief and confidence that I hadn’t felt in a long time.”

Helpful Report

Posted 1 year ago

Hi Shannon, Thank you for sharing your experience. However, it seems that your feedback relates to TRAKMINT.ORG and not our business. We kindly ask that you remove this post or redirect your review to the appropriate organization so it reaches the right team. We appreciate your understanding. Best regards, AnyVan

Posted 1 year ago

“Lazy driver rolled my brand new furniture through puddles in the rain”

Helpful Report

Posted 1 year ago

Hi Aron, Thank you for sharing your feedback. I’m sorry your experience didn’t meet expectations. One of our Service Quality Team members has already reached out directly to address your concerns. We value your feedback and want to make things right. If there’s anything further you’d like to share, please let us know. Best regards, AnyVan

Posted 1 year ago

“It was my first—and definitely my last—experience using AnyVan. The service was disorganized from start to finish. I had booked a Friday morning slot (7 am–11 am), but no one showed up. Despite my repeated calls—often waiting on hold for up to 20 minutes—the company claimed they had called me, even though I had no missed calls. They rescheduled me to a different day, one that normally costs less due to lower demand, yet offered no refund for the price difference. On top of that, I had booked ten large moving boxes but was charged extra even though only five were actually used. The whole experience was stressful, full of errors, and far more expensive than expected. I ended up paying over £700 for a small move. Never again.”

Helpful Report

Posted 1 year ago

Hi Lars, Thank you for reaching out and sharing your experience with us. I’m very sorry to hear about what happened, and I completely understand how disappointing this must have been for you. I’d like to let you know that our team has already contacted you via an alternate platform to request your booking details. Once we have this information, we’ll be able to review your case in full and address your concerns directly. As soon as your details are received, we’ll ensure your booking is looked into and a resolution is provided as quickly as possible. Kind regards, AnyVan

Posted 1 year ago

“Booking Reference: AV 898 5012 I had arranged for a van to collect a few items on 13th September 2025, with a scheduled time frame of 2:00 PM to 4:00 PM. However, there was no live tracking available as promised. At 1:00 PM, I contacted customer service to inquire about the whereabouts of the driver, given the absence of live booking tracking. Unfortunately, each time I called, I was transferred to a Spanish voicemail. By 2:45 PM, due to the lack of communication and impending time constraints, we were compelled to hire a van ourselves and initiate the removal process, as the individual moving into our property was scheduled to arrive at 4:00 PM. To my surprise, at 2:55 PM, a driver finally arrived at the property with a van to conduct the removal. This lack of live tracking is unacceptable, and customer service appeared completely uninformed about the situation. Now, it seems they are attempting to deny my request for a refund simply because the driver showed up, which I find utterly ridiculous. I am extremely frustrated, which has prompted me to share this experience on Trustpilot. I intend to wait until tomorrow and will pursue a refund through both Trading Standards and my credit card provider. Do not use I still don't have a refund”

Helpful Report

Posted 1 year ago

Hi Scott, Thank you for your message. I completely understand how frustrating this situation must have felt, particularly with the tracking not updating as expected. However, I would like to clarify that our decision is not based solely on the fact that the driver eventually arrived. We had a contractual agreement to complete your collection within the scheduled window of 2:00 PM to 4:00 PM, and a driver was allocated accordingly. By arranging your own transport before the slot had ended, you made alternative arrangements without confirming with us first that we were unable to attend. The transport partner who accepted your job had cleared his schedule to ensure your collection could be completed. This prevented him from taking on other work and required him to travel to your property, using both time and fuel. In addition, there were back-office arrangements made to coordinate your booking and assign resources for your move. For these reasons, and as the service was in fact available to you within the agreed timeframe, we regret that we are unable to consider a refund in this case. We appreciate your feedback regarding live tracking and communication, and this has been shared with the relevant teams so it can be reviewed. Kind regards, AnyVan

Posted 1 year ago

“Terrible service. I arranged a move where I had to get to the estate agents by 4pm so I could collect the keys. The journey would take at least 4 hours so I paid extra money (£75) to have my collection time at 8-10am. On the morning of my collection, I tracked the driver to see that he was still an hour away from me just before 10am. I rang to see what is happening and found out that he has “severe delays and could not give me an estimated time of arrival”. I told them if I did not get there in time I would not be able to collect my keys and move in. I cancelled this (which to be fair to them was a simple process and the money was returned to my account very quickly) but then had the stress of trying to find a last minute removal company. I would never, ever recommend this company, even if they were the only option in the world.”

Helpful Report

Posted 1 year ago

Hi There, We’re very sorry to hear about your experience and the disruption it caused on such an important day. While we’re glad your refund was processed quickly, we completely understand the stress of having to make last-minute arrangements and regret that we didn’t meet your expectations. Your feedback has been shared with our team so we can learn from this and work to prevent similar issues in the future. Thank you for taking the time to let us know. Kind Regards, AnyVan

Posted 1 year ago

“Using AnyVan has been one of the worst experiences of my life. On arrival the driver was rude, insulting and started to demand more money straight away. He wanted cash!!! Our furniture for removal was smashed, our possessions thrown and stamped on. Literally my photos, birthday presents in wrapping crushed and broken. My sofa cushions got left behind as did my bookcase shelves after the van had left. AnyVan customer service refuse to do anything about it despite having a number of photos of damaged items and the bank details of the extra money we were forced to pay the driver. This is a horrendous company to deal with. What should have been a simple job has turned out to be an expensive nightmare which has impacted the mental health of myself and my disabled daughter. I’m still in shock over all of this.”

Helpful Report

Posted 1 year ago

Hi X, Thank you for sharing your feedback. We are genuinely sorry to hear about your experience and the distress this has caused you and your family. This is certainly not the level of service AnyVan aims to provide. We note that your move took place a day ago, and our team have been liaising with you from the moment you raised your concerns. We kindly ask that you allow our team the necessary time to thoroughly investigate and properly address your concerns. Please be assured that we take all reports of damaged items and disputes with drivers very seriously and are committed to resolving the matter appropriately. We appreciate your patience while we review this, and we remain committed to handling your concerns fairly and promptly. Kind regards, AnyVan

Posted 1 year ago

“I’ve now used AnyVan three times for one simple house move—spending over £850—and the job is still not complete. Each time, the van has been too small despite me clearly listing the items. The drivers refused to take key pieces of furniture, and I’ve had to rebook again and again. To make things worse, several brand-new items were damaged, including my dining table, chest of drawers, and wardrobe—with visible chips and scratches. I’ve submitted photos, but customer service has been slow, vague, and unhelpful in offering a meaningful resolution. What should have been one straightforward move has turned into a stressful, expensive mess. Now I’m being forced to arrange a third van just to move the final items—things that should have been transported the first time. Avoid at all costs if you’re looking for a reliable, professional moving service.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for taking the time to share your feedback. We’re truly sorry to hear that you found your move stressful. Having reviewed your bookings, we can see that your original inventory did not fully reflect the total items that needed to be moved. As a result, two additional bookings were made, each including further items not listed on the initial inventory or with increased quantities. Our teams can only transport the items specified at the time of booking, which is why subsequent jobs were required. We understand this has been frustrating, and we regret that the process has not been as smooth as you expected. Our Customer Care team has been liaising with you regarding the concerns raised, including the photos of damage, and will continue to work with you directly to ensure these are properly addressed. While we always aim to provide a seamless, professional service, it’s essential that all items are listed accurately at the point of booking so that we can allocate the right van size and team for the move. Kind regards, AnyVan

Posted 1 year ago

“The review reads... The worst experience of my life, not helpful or accommodating at all. I even had more muscles than the guys that were moving my stuff and I'm an 8st 5'2" woman. They packed half the van on the day I had to hand my keys over and refused to pack anymore due to health and safety, and only picked up the lighter boxes that they wanted to take and left most my furniture and belongs in the house because it wasn't on their 'list' whereas their inventory was all wrong, after explaining to the booking dept what i had in each room. There were items written down that I didn't even own, yet they wouldn't replace the space with something else. Half my home was left in a different county, and I sobbed my heart out when I got to the other end and Im still recovering cancer, stressed and skint is an understatement! The men were rude, grubby, unwashed long hair, teeth missing, didnt offer to put something on their feet before walking up and down the carpeted stairs thats been professionally cleaned, barely spoke a word of English, and the customer services were basically telling me it's all my fault for not checking the inventory list. There was so much room on the van yet they refused to take anymore. I paid AnyVan £657 for a service that 3 presentable and accommodating men (offering to put a runner on the stairs or covering their shoes then taking furniture in) managed to do for me with the same size van without any quarms in less than half the time for £450 - so all in all I spent over a grand for moving when it was totally unnecessary. Ive asked AnyVan to be refunded because of the ordeal I've endured the past couple of days messing absolutely everything up and they refused. DO NOT USE!!!”

Helpful Report

Posted 1 year ago

Hi Jodi, Thank you for sharing your feedback, and we’re truly sorry to read that you were left so upset by your moving experience. We’d like to clarify that AnyVan operates on an inventory-based system. This means that the service you book is specifically based on the list of items provided at the point of booking. Our transport teams are required to follow this inventory and cannot substitute or add items on the day, even if there is additional van space, as this impacts timings and capacity for other customers. We understand that not every moving company works this way, but this process is how we ensure fairness and accuracy for all our customers. We regret that this caused frustration in your case and appreciate that it made a difficult day even more stressful. Our team has reviewed your booking and explained this in detail, but we remain sorry that the service did not meet your expectations. Your feedback has been noted as we continue to improve our service. Kind regards, AnyVan

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5

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