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ANYVAN Reviews

3.3 Rating 2,216 Reviews

57 %

of reviewers recommend ANYVAN

Company Reviews

3.3

Based on 2,216 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

20 3872 3050

Email:

it_service_account@anyvan.com

Location:

5 -17 Hammersmith Grove The Triangle Hammersmith London
London
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very awful company. They broke my 55 inches UHD TV and they said they are not responsible. They left me with my broken tv and said they cannot help. Please do not use their services at all cost.”

Posted 8 months ago

“DISGUSTING COMPANY! So my initial job was for a few cases some large bags and a medium box for £52 pounds and to go up two flights of steps. As things go I ended up having a laundry bin, a stool and two small parcels as well. Well the man kindly told me I had to pay an extra £68 for him to move the stuff ! Then when I go to get in the van as that’s what I did with another company he says ‘Oh you can’t come with us’ and left me there ! So I had to just hope that they knew they were going while I waited for an Uber and guess what-they weren’t. Maybe it’s because they know I’m a young girl that they decided they could take complete advantage of me. Then I talked to Taryn a ‘support agent’ who told me that it was all fine because they were professionals and would hopefully deliver my items soon. So now I’m just waiting and hoping that EVERYTHING I OWN is delivered untouched and nothing has been stolen. This company is a scam whatever you do DO NOT USE THEM.”

Posted 8 months ago

“Bad experience doesn't describe how we have been let down. We are moving house and booked Anyvan to do it. However they managed to leave a bookcase behind. So we then had to pay another fee to get it collected and delivered. The booking and date were confirmed and Congratulations were sent from This bunch. But after waiting most of the day for no one in turn up we cancelled nd rebooked for today. But guess what we were given a slot from 11am until 4pm and having made another round trip of 140 miles they failed to organise a driver. So the new owners move in tomorrow and we are left to sort the problem. These are shoddy unprofessional cowboys we won't ever go near them again”

Posted 8 months ago

“They went to pickup and said they can’t do the job and refuse to give me a refund . And stole £144 of me . They also kept on rising the price , I clear told them I’m disabled and sick and on benefits and they just didn’t care at all . This is what the do too vulnerable people. Worst delivery service and company ever don’t not use unless you are happy to be scammed out of your money .booking refs av801 1699”

Posted 8 months ago

“After paying them over £1,000 they: - Left a third of our things behind, including over 15 bags of clothes that were listed in the inventory - Dropped off our things on the ground floor (since their agent did the booking wrong and didn't indicate it was going to the 2nd floor) and - Delivered over 12 hours late. They also work on commissions, so you're better off calling a smaller company directly. They repeatedly refused to admit things they had said and we had to ask them to listen to their call recordings. Afterward, they offered an insulting £30 discount on our next booking. As if we would ever book anything with them again.... Also, they clearly said when booking that they would be able to move additional items - as you can see in their corporate response below, they now deny this. Good luck the calls are recorded! ;)”

Posted 8 months ago

“Awful service! Packing was terrible- I paid over £2000 for packing and it was the worst decision I ever made! What was supposed to make my life easier and less stressful was in fact the opposite. Lots of items (multiple car loads) we had to transfer ourselves as they said they were not included. Boxes were half empty when I opened them! Books thrown in and damaged - not packed nicely all books together they were thrown in with clothes and hangers. Items which were in boxes placed inside boxes at angles -thereby minimising space in the box so they could charge me on the day for more boxes. Plants were not protected on the journey. Do NOT make the same mistake I did. Choose another company- this was the worst decision I made using Anyvan!”

Posted 8 months ago

“As they entered the house our documents purse disappeared!!! They exactly knew in which bag they were but we never found them again. absolutely unsatisfying and unprofessional stuff”

Posted 8 months ago

“Driver was very rude and damaged will walls when carrying my mirror. Notified anyvan and they said they won’t accept liability because the driver said he didn’t do it. I also paid for the additional insurance which should have covered it”

Posted 8 months ago

“This company is an absolute joke. I booked a small house removal. First day the van was half full of someone else’s stuff and couldn’t load mine. The second day, the van broke down and couldn’t come. I was told I could cancel for a refund but this was an important house move for a new job and I was at the mercy of this unprofessional company. Third day the van came at 7am then had to drive to Manchester to collect more stuff and said they’d get to my new house for 5pm. I was sick and arranged for a friend to supervise the delivery. The driver called at 1.45 to say it would be 8hrs before arrival! Eventually got to my new house at 9.45pm and my friend couldn’t stay that late, the drivers dumped all my stuff in the kitchen! After a phonecall to the manager they dumped a bed and drawers upstairs and everything else in the kitchen! Oh except for my bike which they dumped outside. I was in tears to the driver begging him to put my sofa in the lounge and washing machine in the garage, I even offered to pay him more money to put my things where I needed them and he refused. The company’s response; I should have arranged for someone to meet the driver, regardless of time of night, I should have said if I wanted the items in the correct room (despite this being a house removal service), the driver apparently said I wanted all my items dumped in the kitchen, they offered a measly 10% refund - stick it Anyvan, you’re company is shocking and does not deserve to operate. You’ve caused me distress, worry and anguish and now I have to pay someone to put right your shoddy service.”

Posted 8 months ago

“Dishonest business. Avoid at all cost. Dishonest business. Full of lies. Money-extorting. I wasted my money and time and continually so as my formal complaint is not taken seriously. Use TaskRabbit instead, you get to work directly with drivers and review them directly as well. Use Gumtree instead, or any other platform. Stay away. You will end paying for the job and doing it yourself while more money will be asked of you. Comical, but true.”

Posted 9 months ago

“Very unprofessional and rude person came with a driver,I didn't even ask for extra person with driver,started fighting with me over nothing,he doesn't know at all how to speak,left my bags and packed luggage in my flat and drove his van without even informing me that he is going and leaving my luggage behind,I had to took taxi afterwards to move my luggage. Very bad service,now terrified thinking how they will drop my luggage safely the one they loaded on the van”

Posted 9 months ago

“AVOID. Disgusting scam of a company. Sent a group of men and a van who arrived, chainsmoked the whole time, refused to carry out the job saying there wasn't permitted parking, despite me finding bay parking alternatives for them, they still refused while sneering in my face saying "I've been doing this for 15 years darling". After an hour of not doing anything, and me desperately trying to find alternatives, they drove off and blocked my number. It took me an hour to get through to customer service ON THE DAY OF MY MOVE, where they told me they're keeping the £300 I paid saying it's within their rights to do so. I used Compare The Man And Van in the end - they arrived finding me very upset, parked up, did the job in half an hour - truly professional, lovely, honest, hardworking people and company. ABSOLUTELY AVOID ANYVAN unless you want to be conned out of your money and time, as well as the awful customer service. I can't believe they are pocketing my money despite me showing photo evidence of parking spaces and not carrying out the service.”

Posted 9 months ago

“Absolutely shocking company they are brokers nothing more get a cheap local company and weld on their profit. My removal was two guys who could barely speak English so difficult to have them understand also one man could barely walk and struggled with furniture. I have now got a ruined sideboard that was scratched in move but apparently I’m not covered for that but was offered an amazing £18 compensation to help soften the blow of a £450 replacement. Stay well clear and save money by going to the local guys as half the price and going to be the same quality anyway.”

Posted 9 months ago

“Con con con Paid £1345 for a lousy service. Wrote them an email to complain and got no reply. Posted complaints on all the forums, they came back with generic emails asking for booking ref no. Read their reviews, looks like many are rigged. Read only the complaints and you will know the problem you will face if you dare to use them.”

Posted 9 months ago

“Never ever use these crooks. We paid £200 extra for the van to turn up between 10-11am, van turned up at 12.15pm and they're claiming this wasn't the case. Their drivers then took unauthorised photos of us dismantling a bed that took under 5 minutes, which they're saying took a lot longer. Disgusting company with rude drivers employed, will never ever use again!”

Posted 9 months ago

“DO NOT use this company under any circumstances! Not only will the drivers steal your belongings worth £1000+ , they will charge you for anything additional that wasn’t in the “estimated” quote. The customer service is just as diabolical as they say you’re only covered for damaged items not theft or loss up to 7 days after the job. So if you’re doing a big house move or putting things into storage and don’t check each and every item within 7 days then they fob you off. And even if you do notice not everything has been delivered, they couldn’t care less. The driver is completely denying even taking these additional items from me despite the fact I handed them to him personally. He’s also denying taking the extra money he demanded which was £100 in cash (which he then agreed to lower to £80, how generous…). Customer service are taking his word over ours despite us having no reason to lie, and the screenshot messages I have of mine and my mums texts at the time time of pick up. I had to ask her to pay him the money he was asking at the delivery address where she was waiting otherwise he wasn’t going to do the job which was already paid for!! I was in another part of the country from where I was moving my belongings to so I could only check when I visited 3 weeks later. This was when I’d realised x8 expensive jackets and coats had been stolen by the driver and his friend. To add, there should have been just one driver and he turned up to do the job with his friend? They had awful attitudes and were highly unprofessional, it seemed very shady from the moment they walked in the door and now I know why. I am mortified that their drivers can steal whatever they like from you and absolutely nothing is done about it and not even as much as compensation is offered. I’m certain this isn’t the first time this is happened and I’m sure this won’t be the last as they know they can get away with it.”

Posted 9 months ago

“I used AnyVan recently to move my daughter out of university housing back home. They took a box with jewellery and other valuable items, which was not supposed to be moved by them and it never arrived at the destination. When I called AnyVan to complain, they said their insurance doesn’t cover missing boxes. What a joke! If you value your things, do not use this company. I wish we never had. Unprofessional company who do not vet their people. I have filed a police report now for theft. Avoid at all cost or you will regret your decision.”

Posted 9 months ago

“DO NOT USE THIS COMPANY!!! BEWARE PLS READ THE FOLLOWING....... We booked your service on 30th June 2023 at 0900am to 1100am. Your staff called at 1030am telling us they cannot arrive due to a flat tire (which I believe is a complete and utter lie due to what happened during the rest of the day), they said they will call us again to reschedule around lunch time. We received your call around 1pm informing us of your arrival at around 1530pm to 1600pm which would by then be 7 hours later than scheduled. And again at 1600pm, another call to us telling us that the driver is coming from Birmingham!! It takes 3 hours to arrive in Exeter and finally they arrived at 2045pm. After 45 minutes of loading the goods, they got into a serious argument which I believe is with your company, waking up all the neighbours nearby and they stop loading, the situation was settled but after another moving of 45 minutes, they started arguing again and neighbours are so annoyed by your staff. Then, your staff suddenly asked us for delivery the next day which I definitely refused at that moment. I strongly requested for them to honour our agreement and we both drive to the same destination in Telford. The loading finished at 2300pm and I confirmed with your driver the estimated arrival will be around 0200am. By 0600am no one turned up, your person in charge, your driver were both not taking my calls. All my property and personal belongings were in your possession and we had no idea when or whether it would arrive. We ended up having to rent a hotel our children were exhausted and we were frustrated. The service is absolutely diabolical and the company is totally irresponsible. They have serious problems within the company between employer and employees. I believe the good reviews on here are totally fake. Do not use their service, you will surely be disappointed.”

Posted 9 months ago

“TERRIBLE, TERRIBLE, TERRIBLE. The worst experience of any service, ever. They took our money, we're so chaotic they didn't order a van and have kept our £243. Now we are taking them to court to get out money back. What happened is that we wanted a van to pick up a sofa in the Lake District and take it to the East Midlands. Simply enough eh?One pick up and one drop off! Anyvan said they could do it for £243, but insisted on payment upfront. Anyvan even choose the date and time. we drove to the lake district to make sure the sofa was not left in the street. We got there early, we waited, and waited, but no van! Rang Anyvan, they then told us they had forgotten to order a van, and there was no van coming to pick up our sofa. Nothing we can do, we were told! Terrible, terrible service. Talk about hung out to dry and sod your luck mate,and to top it off, they have kept our money!!! So we were left in the street with a sofa and my wife in floods of tears. What were we to do with a sofa in the street 200 miles from where Anyvan promised they would deliver it? I ended up driving to Manchester to hire a van (thank you Arnold Clark, you are a life saver) driving back to the lake district, struggling with the sofa on my own, driving to East Midlands, delivering it at Midnight, then driving back home for 2am. 600 miles and a 20hr day! Thanks to the chaos caused by Anyvan. The worst service ever was not over though! I have written to all 3 directors to get my money back, they didn't ever bother to reply, so, they have my £243, it cost me £180 van hire=£423 out of pocket, and a wife back in depression. What do I have to do get my money back from these people. DO NOT USE ANYVAN AT ANY PRICE, THEY ARE TERRIBLE, TERRIBLE, TERRIBLE.”

Posted 9 months ago

“AVOID AT ALL COSTS. Used for business. The driver forgot to deliver part of the items and rang me the next day to tell me he'd return another day that week, he didn't, he then said his friend was delivering and they didn't, he then avoided all calls and contact so we had no idea where the item was and also had a very angry customer awaiting delivery. Anyvan have been beyond rude and useless, when they did decide to get back to me they suggested I contact the police as it's stealing! Just passing the buck and removing themselves from the problem. A very untrustworthy company and I really wouldn't recommend them, especially for expensive and important items. I'm still awaiting an answer about claiming through their insurance but as the process has been so drawn out, over a month now, I suspect they'll say it's out of the claim time frame. We still have no resolve or end to this. This company should be shut down.”

Posted 10 months ago

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ANYVAN is rated 3.3 based on 2,216 reviews