ANYVAN Reviews

Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.42

3.4 Rating 2,837 Reviews

61 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.4

Based on 2,837 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan makes moving anything, anywhere hassle-free and affordable using trusted drivers. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Drivers were punctual, polite and very careful with my possessions.”

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Posted 4 years ago

“Anyvan have the worst customer service and have massive delays on delivering.”

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Posted 4 years ago

“Guys who did removals were great ,unfortunately we had some damage and not heard a thing from them”

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Posted 4 years ago

“Avoid this company like the plague they are a call center that employ a man with a van they are total ally unreliable, should have turned up at 8 30 came at 1pm they are unprofessional and untrained they didn't have a clue when it came to getting furniture down stairs and couldn't even get my sofa out of the lounge without me taking the feet and doors off it went in of when it was delivered new . I had a lot of damaged to my wardrobes and they didn't wont to know after the event because they told me I had no evidence it was done by the drivers i.e. pictures of before and after who does that obviously me in the future”

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Posted 4 years ago

“The driver is very professional and responsible.”

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Posted 4 years ago

“Dreadful company to work with AVOID They take your money (not cheap to start with) and then don't send anyone!!!! When paying for a service you don't expect to take 2 days out of your life to have a shelf delivered. TERRIBLE company”

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Posted 4 years ago

“Everything was alright”

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Posted 4 years ago

“Helpful and equipped”

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Posted 4 years ago

“Helpful and equipped”

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Posted 4 years ago

“Firstly I was quoted over the odds for a job. Amir was 2 hours late arriving making people late for work, causing financial strain. Demanded another £100 cash from me or refused to take the goods, uprooting my life 3 hours away I had no choice and had to find the money from friends and family. Then on arrival refused to unload the goods without an additional £280 - he dumped the goods outside the building because I refused to pay it. I had already paid infull for the job and been demanded more cash otherwise they threatened not to take the goods. I paid over the odds at £700 Plus the additional £100 I had no choice in paying so a total of £800 to move 1 bedroom worth of goods - yet was the quote price of a 3 bed house!! I have all photos of the items moved and the items quotes to prove how under the quote it was yet still demanded more. Was a complete scam, was blackmailed, manipulated and I am utterly shocked to have been put in the position I am in. How Amir sleeps at night scamming innocent customers of extra money is beyond me. A full experience has been emailed to customer care and if nothing is done then I will have no choice but to seek legal action. Avoid at all costs! Nothing but a scam.”

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Posted 4 years ago

“Very punctual and very pleasant. But didn’t wear masks!! Other than that I have no problem.”

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Posted 4 years ago

“Very punctual and very pleasant. But didn’t wear masks!! Other than that I have no problem.”

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Posted 4 years ago

“Terrible company. Absolute sham, took my money and then made it clear on the day they had no plans to actually send a van out. They assume people will be ok rearranging and are perfectly happy to leave people in the lurch. I would avoid, only ended up having my stuff moved by getting into contact with a local trader.”

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Posted 4 years ago

“Great service. All collected and delivered exactly on time. Drivers quick and efficient. Loaded 3 seater and 2 seater sofas and poufe in about 10 minutes!”

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Posted 4 years ago

“Great service. All collected and delivered exactly on time. Drivers quick and efficient. Loaded 3 seater and 2 seater sofas and poufe in about 10 minutes!”

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Posted 4 years ago

“Categories Blog My Reviews My Settings Help LOG OUT Kelly J GB For businesses Kelly J United Kingdom 1 Review 165 Reads 0 Useful Review of AnyVan Kelly J 1 review 1 star: Bad Updated 3 days ago Redirected Dropped and smashed my new American fridgefreezer On the 8th of June 20’ I booked with AnyVan to move items from my address. On removal day, two men arrived in a van. When attempting to move my newly bought American fridge freezer they dropped and dragged it across the floor numerous times. They didn't have any equipment to move it and and couldn’t do it themselves. I have photographic evidence of before and after. It was an American Fridge freezer of which the measurements were given to AnyVan accurately. They attempted again to get it in the van and then dropped it on its corner. The grate/vent part at the back was damaged and a screw came out. The corners were also scraped on the floor and roof of the van when attempting to get the item in. One of the men proceeded to tell me that the fridge was like that before they had attempted to move it and as he told me this he had the screw from the vent in his mouth that he had picked up from the floor. This is during the height of COVID. The men asked me ‘What are you going to do about it?’ and I explained that I had insurance. They said that they couldn’t fit it in the van because of the shape of the van at the top. They took my damaged fridge freezer back inside and left it at the address where it was being moved from. I was shocked, angry and saddened and when I asked a member of AnyVan for a refund via live chat for that item as it was not transported, they said that it wasn’t their decision. I had to proceed with a claim and was offered next to nothing in compensation initially. The whole nightmare was an absolute disgrace and I would not recommend AnyVan. I was asked to leave a review of my experience by AnyVan recently and couldn't believe they had the nerve. So here is the review. Had I not purchased the extra insurance myself via Zurich, I would have had no compensation at all for the damage. Absolute disgrace.”

Helpful Report

Posted 4 years ago

“Paid an extra £350 over the normal price to go for the premium service. This included packing materials, assembly and disassembly and insurance amongst other things. The drivers did not bring any packing materials. The first thing they asked as they came in for was a duvet or similar to cover the sofa cushions. They also tried to minimize at all costs the assembly and disassembly of furniture, which is understandable, as long as it is feasible. It wasn't, so they ended up brute-forcing most of the assembled items through the door and as a consequence damaging the apartment door, the bed frame, the bed headboard, the chest of drawers and the sideboard, as well as ripping the mattress in a few places as it wasn't properly protected in the van. They also did not bring the proper tools to disassemble the bed - my partner drived half an hour to bring extra tools for them but they forced the fixings in the meantime instead of waiting. They therefore damaged the fixings in the bed at two places - those two fixings are out of use now so they can't be properly tightened, and as a consequence the bed wasn't put back together properly (it wouldn't be possible). All furniture was reasonably new and in mint condition (it was brought new and in flat packs to the apartment from which it was removed). When they finished the job, they tried to make us sign a note saying that the furniture was in "poor condition", stating that it meant afterwards despite the fact that it didn't say that anywhere. We refused and added a note with the damages. They didn't give us a copy of it but we took a photo. They were also not compliant with any Covid rules: they wore no masks and no gloves, and they even left an empty soda can in our flat. They also didn't wear boot covers and it was raining outside, so they walked all over the carpets in both properties with wet footware. I called Anyvan 4 times to complain. The drivers weren't responding to their queries but apparently they have unlimited time to do this. The 4th time I called they stated that I hadn't reported the broken bed before (which is not covered by their rubbish Zurich insurance policy, as it only covers damages in transit and offered me £50 compensation after damaging half of my furniture) and since it had been 10 days they had to listen to all previous calls to confirm that I had actually claimed it in the 7 days stated period. I claimed the premium back as the service was below standard and they offered me £30... When I complained again went back to £63 as a "gesture of goodwill". What a total scam. I will pursue further.”

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Posted 4 years ago

“The driver was rude , I had a call from driver the number was on our window for delivery drivers, to let me know delivery , I told the driver I can see you just walking to open for you , he said I can't wait I have to go ! I said I am walking to open for you , he put the phone down and drove off, I then called him back and asked him why couldn't you wait for 30sec he said do t have time and then put the phone down , I called back and sid why do you keep putting the phone down! And then he out the phone down again . Ever since I have not been receiving deliveries from this rude driver .... I am based in forest gate E7 route can you do something !”

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Posted 4 years ago

“On time & helpful & efficient”

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Posted 4 years ago

“Disgusting experience with this company. I wanted my things moved from London to Cheltenham. I had to leave the hostel I was staying at before 10 am so this charged me extra. I went home to Cheltenham only to receive my things 10 hours later. The delivery driver made up lies about flat tyres and blamed other customers for delays and threatened to keep my stuff over night. He was completely rude on the phone and completely unprofessional. Avoid this company at all costs. I will be demanding a full refund”

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Posted 4 years ago

ANYVAN is rated 3.4 based on 2,837 reviews