ANYVAN Reviews

Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.44

3.4 Rating 2,897 Reviews

62 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.4

Based on 2,897 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan makes moving anything, anywhere hassle-free and affordable using trusted drivers. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The ANYVAN driver was very punctual and professional. It was an all around great experience and I would recommend ANYVAN to anyone who needs to move furniture at an affordable price.”

Helpful Report

Posted 4 years ago

“Moved the date so moved the price tryed adding insurance that was not any good. The part at the other end were late so £50.00 a hour cost. Then at to cancel at full cost. NEVER AGAIN. A GOOD DAY FOR ANYVAN .NEVER AGAIN”

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Posted 4 years ago

“Failed to move my house on contracted day. Anyvan arrived 4 hours late and claimed to have come with capability to move 6 bedroom property. However, refused to pack as my 3 bedroom property due to lack of space. Waited until 5 pm and told me they cannot do the job and left me. I already completed my sale and left with no solution. Forced me to find another removal company after 5 pm on Friday night. Zero star service. Payment was upfront and refused to refund, even after they have left me. At 8 pm they called me to say they will do the job with half the capacity of earlier that day and they will do the job before midnight. As they are planning to do this, if I refuse, cancellation was carried out by me and their policy is no cancellation on the day and No refund. This company is a joke. No customer service in mind and don’t realise what problems they leave behind if they fail to do the job. Also they only come with boxes and no bubble wrap for fragile items.”

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Posted 4 years ago

“Excellent service. Tracking App worked very well and Driver ( Luke) was very professional. The whole process from on line ordering to delivery was very efficient.”

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Posted 4 years ago

“Polite, friendly and efficient. No complaints”

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Posted 4 years ago

“Excellent service. I had job sorted the next day with a very professional company and courteous driver.”

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Posted 4 years ago

“Movers were punctual and massively helpful!”

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Posted 4 years ago

“I really appreacite how easy it is to book a van even just a day in advance. I was moving across the country so it was quite some distance. If that is the case for you, it is possible the stuff might be delivered the day after, so be prepared for that possibility. In my case I was putting stuff in storage and as the van was delayed, it would have been closed by the time the van arrived. We agreed to re-schedule for the following day. I am thankful for the flexibility. The driver helped me a lot with moving and manouvering stuff which I am grateful for. Overall a great service.”

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Posted 4 years ago

“Marius and his team were brilliant house move went very smooth and professional highly recommend and would definitely use them again”

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Posted 4 years ago

“Brilliant service”

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Posted 4 years ago

“Had Emil as our driver: fantastic experience. Arrived promptly at 7am as requested. Nothing was too much for him. He arrived over 200 miles later quickly and with everything well looked after. Would definitely use Emil again, thanks Emil!”

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Posted 4 years ago

“Amazing service and very fast and efficient too highly recommend!”

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Posted 4 years ago

“would give zero if I could, just don't bother with this company as they can't deliver, literally. I had booked a move this morning, they called to say their driver partner had pulled out and were looking into getting someone else lined up. On the phone with them all morning trying to find out what's happening as they were poor in keeping me updated so I had to keep calling for updates, i rearranged my times to make a later pick up possible and they keep assuring me they will get something sorted. One of the operatives I spoke to incorrectly put the same pick up and drop off time on the system, confusing and putting off any potential drivers. Eventually I'm advised that they could get someone but much too late at a time when my storage facility was shut. Just ineptitude every step of the way. So I was left without a mover”

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Posted 4 years ago

“Great prices compared to other companies i found. Staff at the Mansfield branch were very friendly and helpful. IF i need a van in the future i will most certainly look here first”

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Posted 4 years ago

“Brilliant service, great communication from the get go. Could not believe the guy picked up at 5pm and delivered at 11:30pm, so impressed”

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Posted 4 years ago

“Really good service. Furniture carried with care. Recommend. Thank you for your help”

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Posted 4 years ago

“Brilliant service, great communication from the get go. Could not believe the guy picked up at 5pm and delivered at 11:30pm, so impressed”

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Posted 4 years ago

“Amazing! so efficient, nice people so easy to deal with. will use again”

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Posted 4 years ago

“Van turned up was not big enough to carry all my furniture. So I had to carry my dining room chairs in my own vehicle. When unloading my furniture was treated with no respect or care , chips on most of the furniture. One of my bedside cabinets was damaged beyond repair. My bespoke river table was chipped. My wooden bed has chips all over it as do my wooden chairs. I'm appalled by the way my possessions have been treated. Stay away from this company if you value your possessions.”

Helpful Report

Posted 4 years ago

“HORRENDOUS If you are looking for a moving company that shows up on the day you move to help move all your heavy items then look somewhere else. Booked 2 men & a van to remove 15 very heavy items, to show up at 10am (we had to be out by 1pm) no shows at 10.45 so rang the driver who advised he wouldnt get to us until 2pm!! So I called all other parties involved to push our house move back a little. I then got a call just before 2pm to say it would now be 6pm until they could get to us!!! No other drivers or vans available. Our buyers showed up wanting to get in, me & my partner to move a 3 bed house full of stuff. To say I was angry was an understatement. Got told we could cancel our booking but wouldn’t get any of the £350 we paid in full back. Rebook for the day after!!! What!!! This company is so lax. We did eventually get our refund, cancelled the job & moved our heavy items ourselves which we finished doing at midnight that evening we are now both suffering with bad backs which is why we thought we would pay someone to take all this stress & pain away in the first place!!! This company made the whole day horrendous & way harder than it should of been. AVOID”

Helpful Report

Posted 4 years ago

ANYVAN is rated 3.4 based on 2,897 reviews