ANYVAN Reviews

Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.42

3.4 Rating 2,830 Reviews

61 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.4

Based on 2,830 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan makes moving anything, anywhere hassle-free and affordable using trusted drivers. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor service and drivers lie Beware!”

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Posted 4 years ago

“Only giving 1 star because I can't leave 0. Awful company. Both guys smoking weed, stolen an item from us worth over 1300£. One lad was on tag and had to leave the job early so he didn't get contacted by the police. One day job turned into 2. Items that was arranged to be built wasn't built.”

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Posted 4 years ago

“Awful company. I booked a van for a small moving, about 6 cubic meters. Driver arrived with a 7 meters long van, basically a ferry, that could not fit into my secured parking. The rubbish van enter with no problem. AnyVan not only could not find me another driver for the same day, but force me to pay 100 gbp rebooking fee + 50% surcharge for any additional item I wanted to add to the booking. So basically my move was postponed by 1 day with high distress and on top I had to pay extra for a service that was not required as a small van would have made the job. On top, the driver was so rude, already complaining he was late for the next booking while you book for a 2 hours slot. I eded you paying 500gbp for a small move, the same as more reliable companies would charge. AVOID AT ALL COST”

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Posted 4 years ago

“Appalling service, arrived late even though I paid extra for a slot, had to share the van with multiple loads, couldn’t take my whole load as they AnyBan underestimate my cubic metres and tried to blame me, customer services argumentative and rude- avoid at all cost”

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Posted 4 years ago

“Quick and efficient”

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Posted 4 years ago

“I booked a move for an accessible two bed flat, destination half a mile away; they charged me £250 which I accepted even though double the cost of their competitor. I tried to edit my booking to add a couple of extra items but because I was within the cancellation window (I was about 30 hours from move time) they charged an extortionate uplift to add a few extra items. I ended up cancelling at a cost of half my fee and getting someone else who still ended up cheaper even considering the cancellation cost. Should also add that despite advertising as a man with a van they intended to send women for the move - not a problem but bear in mind if you have heavy goods. DO NOT RECOMMEND.”

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Posted 4 years ago

“Delivered with care and courtesy. Would definitely recommend.”

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Posted 4 years ago

“Booking was easy, driver was punctual and helpful”

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Posted 4 years ago

“Good communication, arrived on time and did a good job, very happy with the service.”

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Posted 4 years ago

“They quoted me and charged me to transport a kingsize mattress and then when they came to collect they said it was too heavy. The mattress item was listed on their site as a standard item and there was not request to provide a weight for the mattress. They have now refused to refund me charging £327. I have spent a long time on their customer support calls and chats and they are trying to make out that it was my fault.”

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Posted 4 years ago

“prompt, efficient and would certainly recommend and would use again”

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Posted 4 years ago

“Easy to use website to plan ahead and friendly people to take the pain out of moving furniture etc.”

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Posted 4 years ago

“Great communication, friendly and helpful, got the job done. Thank you”

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Posted 4 years ago

“Absolutely fuming! Paid £380 for removal with 2 men and they’ve sent a van which already has sofas and boxes on. My flat contents don’t stand a chance of fitting which completely screws me for getting my stuff cleared for new tenants moving in. I am so angry! I will be demanding a refund for the hassle and stress this has caused me. The poor drivers are being questioned about what they’ve picked up like it’s their fault. Absolute joke! Addition- when reviewing the order they have not refreshed the order to show for the extra items and increased box numbers. Not that this would have improved the situation as they still can’t fit any of my boxes on. I am also still waiting for a call back from the customer service team that is currently 45 minutes late. Finally spoke to customer service who have so far advised no refund will be given but that the extra van they have had to order to order to complete the job they screwed up would be complimentary! I am lost for words on this that they think this is a gesture of goodwill!?!?”

Helpful Report

Posted 4 years ago

“Had the misfortune to use this company twice in a week - first for my house move and second for a small number of items to be transferred from my late mother’s house. On both occasions they found a way of making me pay extra money by refusing to move until they had received…. 50 quid added because “the sofa on your 3 piece suite is 4 seater not 3 seater and ‘more than an estimated 3.43 cubic metres.’” Earlier in week they only took 7 pictures as the eighth (in the quoted price) was a wall mounted mirror not a “picture.” As they say - u live and learn - and I’ve learned to give this company a wide berth!!!”

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Posted 4 years ago

“Always a good experience. I already used their services 3 times to move stuff around and every time I have the same high quality.”

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Posted 4 years ago

“Phil and Darren moved me from my old home to my new one a week last Friday....They were brilliant! They were friendly, efficient and professional and I am more than happy to give them 10/10 for their service 😊 Nothing was damaged in the move....The guys put everything in the correct rooms and nothing went astray....The Cost of the move for the average contents of a house was 261.00, which I reckon is good value for money given that I moved in 2016 and that move cost me more than this one! Reading previous reviews I think that the service you get is down to who picks up your job....which is par for the course if you do not use a Removals company which is very much more expensive...Any way...Thanks again guys!😊”

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Posted 4 years ago

“Driver not punctual Does not speak English Told me to not hurry when he is an hour late apart from these, it was an acceptable experience, but due to the above, one star. Would I recommend? Hell nah”

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Posted 4 years ago

“Anyvan lost a dining chair in transit. They were unhelpful in investigating the loss and are not insured for any single item losses so would not offer any compensation. Their response is posted below:”

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Posted 4 years ago

“I couldn't unpack all of my boxes straight away as I am not that mobile. Once I had unpacked, noticed that my Microsoft Surface Pro was missing. I searched all over and checked with previous location and was nowhere to be found. Because I didn't report it within 7 days, apparently it's my fault. Be very careful/vigilant when using this company and Lock/firmly secure all boxes. Double check all contents asap or if you can't, get help to do it!!!”

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Posted 4 years ago

ANYVAN is rated 3.4 based on 2,830 reviews