First of all , I booked anyvan due to the excellent reviews . I paid my £570 in good faith . My van turned up on time the only positive .I looked out of the window and saw a rickety old van coming up the street , not the anyvan I expected as advertised . The driver and his assistant got out came in the house smelling strongly of cigarette, looking disheveled. Again not as per anyvan advertised. No mask no shoe covers and it was raining . Goes in the siting room picked the settee up couldn't get it through the door . We tried to explain it came in 2 , difficult as the driver spoke little English and the assistant none. They go to get electric screw driver , no charged up , so they then put about 4 boxes in the van . They stop that go upstairs and try yo take beds down , come down stairs we forgot the screw driver and Allen key .wheres the nearest b and q and off they go .It was at this point I realised they had no clue what they were doing . They come back and eventually started to pack the van ,which was dirty inside . My husband gad to guide them , he then went with them to the lock up as my furniture was going into storage .We simply had no faith in them whatsoever ever .During this process the driver has a long face ti e conversation with a woman on his own language . I have complained several times about this and feel we should be compensated. I eventually got a voicemail message they are using this as a learning g experience and I will not be compensated . This is falce advertising, and i will be reporting this. I am not hear to be a learning g experience for anyone unless they ask and I give permission . All I can say is avoid this company . To anyvan please tell people the service they booked is not necessarily what they will get , be honest . Falce advertising !!!!