ANYVAN Reviews

Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.42

3.4 Rating 2,837 Reviews

61 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.4

Based on 2,837 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan makes moving anything, anywhere hassle-free and affordable using trusted drivers. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had a crew that came up from Glasgow purely because we were moving within the same post code district. They didn't realise that the post code covered a vast area and they had 6 miles to cover from one house to the other. The boss was pretty good but the two he had with him ignored his instructions. We would not use them again. They managed to break a glass display case as the one man would not wait for the others to help him.”

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Posted 4 years ago

“Amazing, the whole process was so quick and easy. Driver was very polite and friendly. Would definitely use again.”

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Posted 4 years ago

“The service I received was excellent from the booking process to the delivery.The price was fantastic, the delivery time were fantastic,being able to track the van is a brilliant idea and the delivery man were brilliant too. Can't fault this company at all and I shall definitely use them again and I will be recommending them to everyone I know. Thank you. Kevin”

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Posted 4 years ago

“Recently used them to move and store our worldly goods. All seemed good, turned up when they did with removal men that asked questions if they were unsure. Seemed all very professional... When everything was delivered, we found a number of boxes and single items missing. Very little communication and excepted no blame for basically misplacing our stuff... AVOID LIKE THE COVID.”

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Posted 4 years ago

“Lot of damage to furniture and lost items. Damage to wardrobes (external scratches), bed (scratches), chest of draws and mattress (torn in 4 places). Customer service informed me of assembly charges 2 days before the move date, so I cannot even change provider. Drivers did not protect any of the furniture , not even the mattress or mirrors. They also lost 4 screws so I had to go to IKEA and get them! Do not use Anyvan!”

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Posted 4 years ago

“Excellent service and a good price”

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Posted 4 years ago

“AnyVan sounds like a bunch of cowboys at first glance rıght.. Well as ı found out to my cost recently AnyVan ARE a bunch of COWBOYS. Use them at your peril July 2021 I had been looking for a second hand Merc and after doing my research I scanned the classifieds and bought a car privately. As I am out of the UK for the time being at least I intended to have the car collected directly from the previous owner ın Cheltenham and as ıt wasn’t taxed have it trailered to storage ın East Grinstead. A trip of 130 mıles. I cast around for a company with some sort of pedigree and although there’s plenty of folk out there few even bothered to respond to my enquiries and most of those that did baulked at a car weighing 1800kgs. So it came down to the real professionals i.e. a pucker haulage company or a company who transport super expensive sports cars using bespoke covered trailers (you may have seen them ın the classic car magazines ask them for a quote sometime) So it came down to two options who each wanted a kings ransom or AnyVan who quoted 220 quid With AnyVan you pick your day pay the fee and they allocate you a driver. The driver contacts you by phone. I had picked the followıng Wednesday I alerted all to the arrangements and then ANDY my driver called and asked if he could collect the car a day early on Tuesday as he saıd he was in the area that day but he would stıll deliver it on Wednesday. I should have said no but i thought the price reflected a little flexibility and Andy assured me the car would be locked in a garage overnight I contacted the prevıous owner of my car and he agreed the new date and after the car was collected he sent me two short videos and two photos including the car departing hıs premıse. These were time and date stamped and the car ıs seen on its way at 15.43hrs The car arrived late on Wednesday and the recipient a car storage company advised the driver made an excuse he had van problems due to the hot weather Two weeks later I get a parking ticket through the post the time on the ticket is Tuesday 16.20 the locatıon a few mıles along the route from Cheltenham at an abandoned BP Servıce Statıon that companıes lıke Euro Car Parks prowl for unwary victims I contacted the previous owner who confirmed pretty much what i already knew and I then contacted AnyVan and usıng the web app ı advısed them the story sent them the parkıng tıcket and offered to send them the vıdeo evıdence. Iasked that they pay the fıne or reınburse me part of theır fee . After two chats ı receıved a phone back and the lady ın questıon advised that they would need to speak to the driver and they would call me back ın the comıng days. Despıte chattıng wıth them a further three tımes over the next three workıng days and requestıng a decısıon they never dıd get back to me. . I ended up payıng the tıcket myself. The ability to track the progress location of your transport promised by AnyVan is just nonsense as it clearly relies on updates from the driver there is no real time tracking. One thing is for certain my car was abandoned for 40 minutes. A parkıng tıcket but ıt could have been a lot worse. So the next tıme you are lookıng for someone to tansport your car take note and ask what are you saving if you loose your car. DONT TRUST AnyVan.”

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Posted 4 years ago

“I have to give 1 star because I can't give 0. 1. The driver was 2 hours late without any notice. 2. The driver was surprisingly rude and threatened me if I don't pay 30 GBP now they would drop my stuff on the street. He said he was late because of other customer's faults. (I totally understand because their main job was to blackmail, instead of sending luggage). I would doubt their online ranking, must be fake paid ranking optimization. 3. The customer service did nothing but asked for immediate payment. 4. I had no choice but had to pay for an extra 30GBP and the driver said he would arrive in 15 minutes. 5. I waited additional 30 minutes then the driver said he had to deal with another client so he would arrive in 1 hour.”

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Posted 4 years ago

“They have the worst customer service I’ve ever encountered. The driver/mover kept dropping my belongings whilst moving it, breaking a few items. He was very rude and I believe he kept cursing at me using a different language. Absolutely ruined my day.”

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Posted 4 years ago

“Excellent service and a good price”

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Posted 4 years ago

“Competitively priced and a reliable service overall.”

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Posted 4 years ago

“Fantastically efficient, user friendly and competitively priced. Courteous and pleasant removal men, hard working and careful and very accommodating. Would highly recommend and use again in future!”

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Posted 4 years ago

“Stay away from this removal company. I booked them to move some light boxes from my house to a charity. They came in without any shoes covers, they said they had none. To go and get them, customer service requested a 50% extra charge, customers service were very rude. I ended up bringing the boxes from the room myself to the drivers, no compensation offered. This company makes their customers work for them, total joke.”

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Posted 4 years ago

“Used any van to move my house and it ru. Smoothly! I was a little nervous from reviews but I’m really happy with their service.”

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Posted 4 years ago

“love there review on watchdog . been telling people for years . they collect from my depot and i see the standard myself . very poor”

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Posted 4 years ago

“Fantastic service both guys were fantastic”

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Posted 4 years ago

“best to avoid for house moves. guys turned up in a hire van with £29 a day hire fee ad on the side. clearly not experienced in house moves. not given a definite time of arrival, just a 2 hour window, which when moving is not ideal, and quick to bill you on arrival at new home for any waiting time. left a box behind in the garage without mentioning it, luckily we noticed. Told us it was not a large box as itemised, but a garden box! Tv was given to drivers mate to hold for journey to new house. Just all round unprofessional and rude. added stress to an already stressful day. Would definitely not be using again”

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Posted 4 years ago

“Terrible experience- do not use this service. We booked to have a treadmill carried down two flights of stairs in our house. My husband called up to explain that it was really heavy and the stairs in our house were awkward. He made it clear that it would need very strong people to move it. At no point was he asked the weight of the treadmill. Any van reassured him that they were experienced in moving treadmills and that it would be possible as they move ‘pianos’. My husband was told that he did not need to dismantle the treadmill as they moved fold up treadmills ‘all the time’. When the men came to move the treadmill, they could not even get it out of the room as they could not lift it. After sliding it across the carpet, it was left in the doorway for my husband to move back to its original position. This took them about 2 minutes and then they left. When we spoke to Any van to get our money back, my husband was told that it was his responsibility to know what weight two men could carry and he was asked ‘how’ he ‘expected them to be able to lift it if it wasn’t dismantled’. After this, he was asked why he didn’t help the men lift it (seen as my husband and I had managed to get it up there in the first place). We were told we could not have our money back and could not speak to a manager. My husband then asked if they could lift a spin bike instead so that we were at least paying for something to be moved and we were told that we had paid for a treadmill to be moved and so nothing else could be moved. The irony is we have paid for a treadmill to be moved 1 foot. The most worrying thing is that the company seem to have no thought for the safety of the drivers as the men who turned up clearly weren’t strong enough to lift it and yet the company had not checked to see the weight of the treadmill beforehand- this is clearly not effective safeguarding of the drivers. From looking at Mumsnet, it would appear that we are not the only people who have had problems with the company. Do not use this company.”

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Posted 4 years ago

“Yes was a good service and they are good and professional company”

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Posted 4 years ago

“excellent service. well happy. baught a moped online and was worried about having it delivered from one end of the uk to the outher. glad i picked anyvan for my move. was able to track my moped before pick up and on delivery giving me piece of mind. was contacted by anyvan at the right times with the information i needed about the move. plus the driver was excellent and ahead of schedule. if 6 stars was a thing i would give anyvan 6 stars. i highly recommend anyvan, half the price of anybody els with a excellent service.”

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Posted 4 years ago

ANYVAN is rated 3.4 based on 2,837 reviews