I sold a rowing machine on eBay. The buyer arranged for Anyvan to collect the item. The delivery driver did not have the eBay collection code which the buyer confirmed with me that Anyvan would have. I didn’t let them take the item since they didn’t have the code. I needed the code as proof of collection. Within 30mins the drivers returned with the collection code. But the were not in a very friendly mood to say the least at being delayed. It wasn’t a very comfortable situation to be in since the drivers were in a bad mood. I closed the door when they started to carry the rowing machine away and I heard one of the drivers say to the other “go to the other side and I’ll pass it over the wall”. Closing the door and not watching the drivers while the completed the loading process was my mistake. About 10 minutes later when I look out the front window and they had left. I noticed that a coping stone had been knocked of the top of my wall which had resulted in knocking some render of my wall. I never arranged the collection so first up Anyvan informed me that I wasn’t there customer so there was nothing they could do. I got the booking reference off the person I sold the rowing machine to and they gave me permission to pursue a claim with Anyvan for the damaged they caused. I provided photos of the damage wall to Anyvay. They responded by saying that they have carried out a full investigation and since I had no photos of the wall before the delivery showing that it wasn’t damage, they could accept any responsibility. They also told me that I should have contacted the “transport provider who carried out the collection” I actually could not believe they told me that. Since I have no idea who the “transport provider” is since I never booked them, Anyvan did. They sent them to my house. I have no details of the persons Anyvan sent to my house. I’ve requested details of the “transport provider” from Anyvan but they refuse to give them to me and they have stopped responding to my emails and attempts to contact them. I found their whole response quite unsatisfactory. If you are to take your chances and use this company, I recommend that you take photos of your property before they arrive. Because if they damaged your home their main concern is not making the situation good again. Their only concern is washing their hands of the whole situation. When I now sell on Ebay, I will never let the buyer use Anyvan to book the collection and I myself will never use Anyvan’s services again. They were one of the worst, if not the worst company I have ever used.