ANYVAN Reviews

Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.42

3.4 Rating 2,841 Reviews

61 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.4

Based on 2,841 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan makes moving anything, anywhere hassle-free and affordable using trusted drivers. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't use anyvan.com - they are TERRIBLE. They agreed to do a simple courier job but didn't do it and then refused to give any kind of refund or reorganise the delivery. Awful service - AVOID THEM AT ALL COSTS!”

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Posted 5 years ago

“The service was excellent my item was picked up and dropped off with perfect timing and the staff were really helpful. Thank you.”

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Posted 5 years ago

“DON’T USE THIS SERVICE! I had a terrible experience and continue to have no success in getting a refund of money which has essentially been stolen from me. You use these guys at your own risk, but my experience was HORRENDOUS. They were rude to my elderly father, refused to take the order (despite details having been given) and then were elusive and unhelpful in any follow-up.”

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Posted 5 years ago

“Absolutely appalling. Avoid at all costs. The drivers were in such a rush they smashed a loaded trolley into my newly plastered and painted doorframe and wall. They cut the pipe off of my washing machine, and then denied doing it. They left half of the items behind, leaving myself, a disabled woman, and my elderly mother to move it all ourselves. Customer services are totally uninterested and unapologetic. I've received an email requesting photos, quotes for the damage etc, so now have lots more work to do in the midst of trying to unpack etc. I chose to pay the £500 fee in order to make the move easier and less stressful but it has had the opposite effect. I just wish I'd read the reviews before booking. Hopefully this will help someone else to avoid the same mistake. Take your business elsewhere.”

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Posted 5 years ago

“Efficient and timely”

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Posted 5 years ago

“Very good service.”

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Posted 5 years ago

“Efficient and professional ...really good tracking system . The guys knew exactly what they would doing would use again for sure”

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Posted 5 years ago

“Great efficient service from a dedicated team”

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Posted 5 years ago

“Good, flexible service, would definitely use again! A++”

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Posted 5 years ago

“Good, flexible service, would definitely use again! A++”

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Posted 5 years ago

“Driver was on time and was super helpful and easy to deal with. Definitely recommend !”

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Posted 5 years ago

“Fantastic online service and even better moving experience! Can’t recommend enough!!!”

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Posted 5 years ago

“The 'Anyvan" men were on time, friendly, careful,and quick, and it was a good experience. They delivered the items when I had requested,the same day, and my daughter was very pleased with the service. Well done, ANYVAN!”

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Posted 5 years ago

“Shocking. Beware!!! The service described on the phone turned out to be completely different to that provided. I tried to complain and even had the call recording to prove the miss-selling - but they just didn't want to know.”

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Posted 5 years ago

“Thanks for a fantastic service from start to finish. Would certainly recommend and use your service again. The lads that moved the furniture were hard working, courteous and helpful.”

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Posted 5 years ago

“Excellent service.”

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Posted 5 years ago

“Probably the worst case of being ripped off I have ever experienced. The service described was nothing like the service provided. They took my money and I ended up having to book someone else. The complaints procedure was non existent.”

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Posted 5 years ago

“Shocking. Beware!!! The service described on the phone turned out to be so different to that provided I had to book someone else and lost my money. I tried to complain and even had print screens and the call recording to prove it but they just didn't want to know.”

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Posted 5 years ago

“Very professional and helpful”

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Posted 5 years ago

“Don’t trust these guys. Completely awful. I was left completely stuck and the drivers refused to help. They told me the boxes I booked were too large and no one called to try to resolve. I lost nearly £300. The service agent was almost gleeful in his unhelpfulness.”

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Posted 5 years ago

ANYVAN is rated 3.4 based on 2,841 reviews